BranchApp.com Reviews - 27

I am really dissatisfied with Branch right now.

I am really dissatisfied with Branch right now. There were 2 unauthorized withdrawals from my account. I filed disputes as recommended, but it took 2 weeks to get a reply because there's no phone number to actually talk to someone. Everything is handled via email. I was told my claims were rejected because I had no paperwork. Obviously. The money was withdrawn from my account without my permission, and the transaction shows the PIN was bypassed. I'm still waiting for a reply to my appeal against their decision. The worst customer service ever!!!

My experience with Branch Bank and Uber Pro has been frustrating and unproductive

My experience with Branch Bank and Uber Pro has been frustrating and unproductive. Despite signing up for an Uber Pro card, I encountered issues connecting my Branch account to Uber, rendering the card unusable. Both companies have been unhelpful in resolving the issue, passing blame back and forth without providing a solution. It's been nearly two weeks without any response to my emails. This lack of customer support and communication is deeply disappointing and reflects poorly on both Branch and Uber.

Branch has really poor customer service

Branch has really poor customer service when dealing with my employer Dqs. I just left my job because my pay was delayed and this branch card didn’t give me access to my money on payday. I spent 4 hours on the phone every time I tried to activate my new pay card. They constantly put me on hold, and when they finally picked up, they asked for my id and it was Friday. They said they would escalate my case, but I still had no access to my funds and my case wasn’t even moved up, leaving me without my money.

Branch has one of the most disappointing customer service teams

Branch has one of the most disappointing customer service teams I’ve encountered. I just wanted to add my middle initial and Jr. to my account profile. After a chat lasting more than 30 minutes and a phone call, I have achieved nothing! Maybe next time I’ll try reaching out by carrier pigeon or just close my account. Completely absurd...

Getting my Branch card has

Getting my Branch card has made a huge difference. My company switched us over from paper checks, which I’ve been dealing with forever. No more fees for cashing checks, which is a big relief. Plus, I can actually use the card for online shopping now. It’s been super convenient not having to run to the bank all the time. Never realized how much time I was wasting before. It just makes things so much smoother and easier. Totally recommend it if you're tired of the old paper check hassle.

I’ve been using Branch for

I’ve been using Branch for a bit now and it’s been quite the ride. My company switched to it not too long ago, and I gotta say, I’m impressed. The app is super clean and easy to navigate, which makes banking a breeze. And the cash back rewards? They’re just the cherry on top. I’ve chatted with a bunch of my coworkers about it, and they all seem to love it too. It’s nice knowing I’m not the only one who thinks it’s great. Overall, using Branch has been a positive experience for me.

Terrible banking experience

Alright, let me tell you about my nightmare with this bank. I’ve been banking since I was 16, and now I’m 57, so I’ve seen it all. My employer forced us to open an account here for direct deposit. To access our money, we had to get this ridiculous Branch card. Transferring funds to my regular bank takes 3-5 business days or I could do it instantly with sky-high fees. Ridiculous, right? I eventually quit my job partly because of this. My company pays on Wednesdays, but the deposits don't show up until 4-5 pm. How is that even okay on payday? The worst part was a transaction from January 2nd at the Galleria Palms in Florida. They charged me for the room and put a $100 hold for incidentals. Today is January 12th, and it’s still pending. My other cards clear charges in 3-4 days! The rep told me it could take up to 15 days. Seriously, why? I’m closing this account the moment my last paycheck clears. I wouldn’t touch this bank with a ten-foot pole again. Never in my life have I dealt with such a terrible banking experience.

I’ve had a really frustrating

I’ve had a really frustrating experience with this company. The place I work for chose them for contractor payments, but nobody asked us what we thought. Their customer service is a joke; all they have is a useless FAQ page and a chatbot that’s clueless about everything, even what the company does. It takes them over a week to respond to complaints, which is just ridiculous. They charge a lot for instant transfers. Transferring $400 costs more than $20! It feels like they’re just trying to squeeze every penny out of us. They claim you get paid two days earlier than with regular banks, but to transfer money to your actual bank account using their free option takes 3 to 5 business days. So, you never really know when you'll get paid unless you cough up more money. This company just seems to be making things harder for people trying to make a living.

I decided to give this

I decided to give this bank a shot because of my part-time job, and boy, that turned out to be a real mess. I set up a payment thinking everything was fine, but then my creditor reached out saying the payment bounced due to "insufficient funds." I had more than enough in the account, so that was confusing. Then, trying to get answers from the bank was a nightmare. I got disconnected three times, even once by a supervisor. I asked for a refund on the returned payment fee, but they weren’t helpful. They partner with another company, Evolve, but both seem to drop the ball. They lure you in with offers like rainy day funds, but I don’t need that—I’m juggling two jobs. Honestly, feels like a scam. Save yourself the headache and avoid this bank.

Frustrating experience

I had a frustrating experience with Branch recently. Someone somehow managed to withdraw money from my account at an ATM in a different state while I was busy working. I immediately reached out to Branch, and they assured me I'd receive a provisional credit. But days turned into weeks, and I found myself stuck in a loop of unanswered emails and vague responses from customer service. The call center seemed to know nothing about my account. After some back-and-forth, I received an email saying the issue was resolved and that I'd get the credit, but it never appeared. The app even shows I've been reimbursed, but my balance says otherwise. I keep emailing, but there's just silence. I really can't trust them anymore.

As a nurse trying to

As a nurse trying to earn some extra cash for school, I decided to join a new agency that uses Branch for payments. Within just two days, it’s been quite frustrating. After a long 12.5-hour shift, I couldn’t access my money because the app wouldn’t send me verification codes. Why rely solely on a phone number for login? When I reached out to Branch customer service, they blamed my phone company. But after checking with them, everything seemed fine on their end. The troubleshooting tips online were no help. Trying to get through customer service was a nightmare, waiting over 40 minutes after fighting through the automated system. How can I chat in the app when I can't even log in?

Working is a nightmare

Honestly, working as a server has become a nightmare because of this new system. Imagine earning your tips and then being forced to hand it over, only to wait for it to be transferred. They claim "your money, your way!" but it's far from the truth. If it was really my way, I wouldn’t have to give my hard-earned cash to someone else and then get charged for taking it out. Eight free withdrawals per month before fees kick in? What a joke. It's like they don’t care about our convenience at all. I’m so fed up with this, I'm actually considering quitting. And I’m not alone, many of my coworkers are just as frustrated with this app.

It's been a frustrating few

It's been a frustrating few weeks. I’ve been waiting ages, 22 days to be exact, for a card just to cash my paycheck. It's like a never-ending cycle of delays and I'm stuck without access to my own money. Transferring funds to any of my accounts or debit cards? Forget it. That's not happening. Reaching out to customer service was a nightmare. I sent them emails with all the error messages I got, hoping for some resolution. But nope, nothing. It’s like talking to a wall. If it were possible, I'd give them a zero star rating. This experience has been nothing short of a headache.

I’ve been waiting nearly 90

I’ve been waiting nearly 90 days for my refund. It's been a nightmare. I filed a dispute and spoke to the vendor who confirmed that the payment was sent to Branch on September 28th. But Branch keeps sending me the same email saying it's "under investigation." What is there to investigate if they have my money? They won't give me any new information, just the same runaround. It's incredibly frustrating. Every time I try to get an update, it’s just a dead end. How hard is it to process a refund? I feel like I'm stuck in an endless loop and it's really disappointing.

I've been a Branch user

I've been a Branch user since 2021, but lately, it’s been a nightmare. Can't log in for the past 3 days, and their support is like talking to a wall. Sent all my info through text, emails, and even tried calling, but no real help. It's the weekend now, and I still can't get to my funds. Lost a big contract because of this mess. Branch is so unreliable. I really regret switching from PayPal and my bank - at least there I could talk to someone daily. This whole experience has been beyond frustrating. Don't know how they expect people to trust them with their money.

This bank is the worst.

This bank is the worst. My account got frozen out of nowhere, no warning, no email. Just BAM, can't access my money. I'm a senior, and this mess has me without my funds for four days now. Every time I call, they tell me to "sit tight" and check my email. Seriously? I've got meds to buy, including heart meds. You'd think they'd care. Nope. The support staff? Useless. They just take notes and pass me around. No one knows why my account is blocked or how to fix it. I'm considering legal action. These guys are robbers and thieves. Avoid this bank at all costs.

The customer service at this

The customer service at this branch is just terrible. I worked for Dqs and had to leave because they kept delaying my pay. Imagine waiting for hours on the phone just to activate a new pay card and being put on hold constantly. When they finally picked up, they asked for my ID and said they’d escalate my case, but nothing ever happened. It was a Friday, and I was left without any access to my money. Felt like they didn't even care about resolving my issue. It's frustrating to deal with such poor service when you just want to get paid for your hard work.

I've been trying to access

I've been trying to access my Uber Pro account but kept running into a dead end with this passcode issue that doesn’t exist. Spent like 3 hours chatting with robots and clueless reps, only to find out my account is managed by Branch. It's been a week of waiting for someone to actually help, and all I get are these useless emails telling me to redownload the app, which I've done about 30 times now with zero success. This is beyond frustrating and feels like no one really knows how to fix it. It's seriously making me reconsider using Uber at all.

I've had it with this

I've had it with this company. The customer service is a complete nightmare. I tried calling for help and ended up waiting on hold for three hours, only to get passed around with no real answers or resolution. It's like they don't care at all about actually helping you. Feels like they make it difficult on purpose so you can't use your money, and then they keep it after the card expires. This isn't just bad service; it's like they are trying to rip you off. So frustrating and disappointing. Definitely won't be dealing with them again.

My husband got caught in

My husband got caught in a scam through this digital bank, losing $500. It's been a nightmare trying to sort it out. They know it's a scam but refuse to fix it. We've spent endless hours on the phone, and it's beyond frustrating. You'd think they'd want to help, but no, they just brush it off. Honestly, save yourself the trouble and steer clear of this bank. All the reviews are right, they just don’t care about their customers. It's not worth the headache or the risk. Avoid this bank at all costs; it’s not worth your peace of mind.

You wouldn't believe the hassle

You wouldn't believe the hassle I went through just trying to get some details on a chair I wanted to buy. There's no phone number for their Toronto location, which seemed odd. They offer this link to leave an audio message, but it’s useless. I couldn't get any response. I mean, how do you trust a company that makes it so hard to reach them? No phone number means no way to ask questions or deal with after sale issues like warranty. Seriously, it's a red flag. Be careful if you're thinking about buying from them.

I had the most frustrating

I had the most frustrating experience with their customer support. I tried to get some help with an issue, but it felt like they just didn't care. Every time I called, I got stuck in this endless loop of automated messages. It took ages to finally talk to a real person. By the time I did, I was so fed up. They kept dismissing my problems like they weren't important at all. It was like they just wanted me to give up and stop bothering them. Honestly, dealing with their support was more trouble than it was worth.

This branch is the worst.

This branch is the worst. Seriously, if I could give zero stars, I would. They locked my card three times without even bothering to tell me why. The verification process? Don't even get me started. It took forever. The first time my card got locked, it was out of commission for four whole days. That was my only way to access my money. I ended up without a place to stay because of this mess. It's ridiculous. Avoid this place like the plague. They’re nothing but scammers, plain and simple.

I had a really bad

I had a really bad experience with this bank. My account got hacked, and money was stolen. When I reported it and asked for a dispute, it took them four months just to look into it. After all that waiting, they denied my dispute. It felt like they didn't care about what happened to me. Their customer service was frustrating. They just didn’t seem to listen or help. I wouldn't recommend anyone to open an account here. It’s been nothing but trouble and disappointment.

This whole experience has been nothing but a headache

I’ve been dealing with this app for four weeks now, and my problem still isn't fixed. It's so frustrating! The only way to get help is through a chat with robots, and it takes forever to get connected to a real person. First, they blamed my address, then it was my name. They changed my name, but the issue still persists. Honestly, if it weren't required by my employer, I'd have ditched this app a long time ago. This whole experience has been nothing but a headache.

I signed up for this

I signed up for this online bank through my work, and it's been a nightmare. Someone took money out of my account twice, so I reported it and disputed the charges. The bank just told me they can't do anything because they didn't find any error. Seriously, how can they not see the error? It's so frustrating. I even had to report it to federal customer service. If you're considering this online bank, think twice. They really let me down.

I got an invite to

I got an invite to join Branch through a link, but when I clicked it, the website was a mess and I couldn’t download the app. I reached out to support@branchapp to explain what happened, but all I got back was an automated reply from Zendesk. It felt really impersonal and like they didn’t care about my problem. It’s hard to trust a company that doesn’t provide real help when you need it.