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  • Stella Maris Garbelini reviewed
    Ford Motor Company

    I'm beyond frustrated with my experience at Kelly Ford in Beverly. After buying my car, I've already faced two recalls. They initially told me the fix was ready, so I booked an appointment for August. But my car was stuck there for nearly a month! When I checked in, Christian, who was quite polite, said the parts weren't in yet and that I could take my car back until they called. They said I wouldn't have to pay anything, but I had to wait two days for a rental and still ended up covering the insurance myself, which was over $600 a month. Plus, they haven’t reimbursed my Uber ride before getting the rental. I'm left wondering how long it'll take next time and why I'm paying for their mistakes. I'm truly disappointed with Ford and won't be buying from them again!

  • Ron Brandich reviewed
    Faithcorner.co

    I was really looking forward to getting the items I ordered, thinking they'd be coming from Boulder, CO. Imagine my surprise when I discovered they were actually being shipped from China! Got the first package last week, but the second one is still missing. I ordered them just 10 minutes apart, hoping they’d arrive together. It’s kinda stressful because the second item is for my wife’s 80th birthday, and I really wanted everything to be perfect. I wish they’d been more clear about the shipping details upfront. Now I’m just crossing my fingers it gets here in time for the big day.

  • Timothy Hughes reviewed
    Ford Motor Company

    Man, I've had quite the ride with my 2015 Ford F150, and let me tell you, it's been a bit of a rollercoaster. Less than 150,000 miles on it, and I've already been to the dealer four times. Turns out, the phasors weren't getting enough oil pressure, but just enough to avoid triggering a fault code. The solution? A brand-new engine! I mean, really? I never expected a Ford to be such a one-time-use deal. It's a shame because the workers are skilled, but the engine quality just isn't there. If I'd known, I probably would've gone with a different brand. It's disappointing, really.