Rentawreck.com Reviews - 10

I recently visited Rent A Wreck in Burbank

I recently visited Rent A Wreck in Burbank and had a great experience thanks to the manager, Derrick Watts. I had gone in expecting poor service, based on previous experiences with others in sales. (For the record, I’m also black). Mr. Watts welcomed me with a smile, patiently listened to what I was saying, and took the time to explain everything clearly. This is how a rental should be done. I left happy with the car I got, and I also felt I knew more about the whole process. Thanks, Derrick Watts, for your professionalism. I really apreciated it.

The process of doing business was simple.

The process of doing business was simple. Shuttle pick up and drop off at the airport went smoothly. There was a small mix-up with the reservation location, as it still showed the Simpson Bay address. The rate was decent, but the $1000 hold on my card felt a little high! Other than that, service was great!

The company has good customer

The company has good customer service and affordable rates. However, I encountered an issue with the car I rented as the cruise control didn't work. Despite this problem, the overall experience was positive. They promptly offered a discount and took the car for repairs when I informed them about the issue. Additionally, they reached out to apologize after I posted my review.

I tried Rent-A-Wreck after reading some reviews

I tried Rent-A-Wreck after reading some reviews, and it turned out to be okay. The cost was fair, the car worked fine, and it got me where I needed to go. The staff were nice and helpful. One thing though, Google Maps struggles to find it, so look for Empress car rental instead if you're in St. Maarten.

Doing business here is easy.

Doing business here is easy. The shuttle service to and from the airport was smooth. There was a bit of confusion with the reservation location, still showing the Simpson Bay address. The rate was fair, but the $1000 hold on my card seemed excessive! Apart from that, the service was good!

Everything went well, but we returned the car four

Everything went well, but we returned the car four days ahead of schedule and they refused to give us a refund.

The customer service at the front

The customer service at the front desk was quite lacking in friendliness, and the individual there didn't appear very enthusiastic about their role. Their facial expression resembled that of someone who had just tasted a very sour lemon.

The customer service

The customer service was absolutely dreadful! It was so appalling that we decided not to pick up the car. Instead, we opted to rent from Avis. If we are billed for any charges, we will definitely dispute them and make sure to share our experience with the world on social media.

This company took our

This company took our money and never provided us with the service we booked. We arranged this service through Expedia, which was likely the issue. I'll also NEVER use Expedia again.

Stay clear!

Stay clear! Rented a car in Houston through a person online. So many extra charges, and the service was poor the whole time! Spend a bit more for a better company!!!