Dollar.com Reviews - 7

We arrived in Hartford, Connecticut at the end of June.

We arrived in Hartford, Connecticut at the end of June. The African American lady at the counter was very nice and helped us get the car we wanted quickly and easily. She was very good at her job. When we returned the car, Randy was also quick and helpful, and he was friendly and professional too. I would definetly use their services again.

Our experience with Dollar was quite good overall

Our experience with Dollar was quite good overall. They recommended an upgrade to a car with GPS, which was crucial for us. Changing the car due to a cracked windshield took some time to get through to Dollar on the phone, but after that, they handled the incident well.

My girlfriend and I rented a car in Phoenix

My girlfriend and I rented a car in Phoenix, AZ, Aug. 2024. We got the car without any issues, and it had everything we needed for a comfortable trip. Unfortunately, we forgot to check if it had a spare tire. We didn’t get the road hazard insurance because my friend has AAA. While in Sedona, one of the tires went flat and wouldn’t hold air. We went to Big O Tires, and they told us it couldn’t be patched and needed to be replaced. AAA doesn’t cover tire replacements, and Dollar Rent a Car wouldn’t help us since we didn’t have the road hazard insurance. We ended up buying a new tire for the Dollar car. When we returned the car, we asked how to get reimbursed for the tire. After a few phone calls, my girlfriend couldn’t get any answers. A couple of months later, I sent a few emails and Dollar was very helpful. They reimbursed us easily once we sent the receipt from Big O Tires. Summary: Double check for a spare, and get the road hazard if you don’t have one. For any issues, make sure to email customer service!

Rented from the Fort Lauderdale Airport location.

Rented from the Fort Lauderdale Airport location. I booked my reservation online, and although I was able to reserve a car on the website, I couldn’t check-in to skip the counter at pickup. I also couldn’t get any help over the phone, since Dollar doesn’t have a phone support option. However, when I arrived, Katelyn at the counter really helped out! She was super friendly, really helpful, and prepared for my arrival. She made sure I got on the road fast and with no issues! Plus, she even gave me an upgrade because of the problems with the website! Dollar, you really need to improve your website and offer phone support!

I attempted to check in online

I attempted to check in online, but Dollar's site was down and wouldn’t let me choose my car, forcing me to stand in line for help. The representative told me, "yeah, we are aware the site is down." Also, the car lacked a spare tire and jack. I have AAA, but still, there ought to be a spare and jack!

AVOID THIS COMPANY AT ALL COSTS!

AVOID THIS COMPANY AT ALL COSTS! Spent more than 4 hours waiting for your car after checking in online and rebooking, only to be faced with the rudest staff ever. They laughed when asked about car availability, talked down to us, and then charged an extra $300 for adding my spouse, even though we were told it was free months ago. When we finally got a car, it failed inspection due to a missing seat belt and no windscreen wiper. Had to return to the airport to get a new car, which took over an hour. Horrible service and terrible car condition. DO NOT USE.

If you drive on toll roads with a Dollar rental car

If you drive on toll roads with a Dollar rental car, you’ll pay a $9.99 service fee FOR EVERY DAY you use these roads, in ADDITION TO the actual toll amounts. Paying the tolls directly is difficult because, as many drivers know, toll agencies can take ages to process them. Once Dollar's "Plate Pass" system is in effect, you face annoying fees! I spent about $15 on tolls, but Plate Pass has charged me $40 in service fees for something I could have done myself for free.