We took a family trip from Jamaica to Florida and Maine, and decided to rent a car. At the counter, I specifically declined all the extra insurance. Imagine my surprise when my credit card got charged with fees I never agreed to. It seems they added the priciest coverage without telling me. Trying to sort it out was a nightmare. They insisted I needed a boarding pass or a photo of the key fob to contest a late fee, even though we returned the car on time. And despite their mistake with the insurance, they refused to fix it. It feels like they reel you in with attractive rates, only to hit you with unexpected charges. Not going back there again.