Bought the tickets six months in advance for a show at Irving Plaza which, i know from experience, has six VIP tables while the rest of the venue is general admission only. It was a gift for a friend and i wanted the best seats which is why i was on top of it six months early and spent $350 for the pair. three days before the show, i get notified that my tickets aren't available. GoTickets has a guarantee that if the exact tickets you chose aren't available, they'll get you the same or better. This obviously wasn't possible with four days to go so instead they offered me GA (which normally go for $45) and $150 credit, essentially shorting me $100 because of their own screw up. When i told them this was unacceptable and that they weren't honoring their guarantee with their scummy offer for lesser and a shortchanged credit and i wanted to cancel my order, they did everything they could to not issue it insisting that all sales were final despite their screw up, failure to deliver and not honoring their own guarantee.
Thankfully i made the purchase with my amex, took screenshots of the conversation with customer service and amex was able to dispute the charge and get me a full refund. It never should have needed to go that far.
This service totally hung me out to dry for my friend's gift, i now have three days to make it right after i thought i had this in the bag for months. Can't believe there's a service worse than ticketmaster but GoTickets found the crawl space below rock bottom. AVOID AVOID AVOID
