I chose to buy my coffee machine from Coffee Friend because their price was very good and they gave 10 free capsules. I had some trouble while ordering and decided to cancel. The next day, a staff member called and emailed me to help since they noticed my cancellation – I’m happy they did – they completed the order for me and even added 10 more free capsules. I haven’t used the machine yet because it’s a gift for Christmas. The support from them so far is perfct.