I went to Kayak to compare and find 2 one-way tickets from SLC to Phoenix.
My best find was on ****, and they said the tickets would be in my inbox by 48 hours.
I bought from **** a week before, and the flight was on Sunday, April 12, 2026 at 8:31am-9:18.
**** **** ****
The time went by, and when I checked, the tickets weren’t there.
I called the customer service number and they said I had purchased stand-by tickets.
I had to get us on that plane!!
Customer service **** said I was lucky because someone had just canceled, but it would cost more because the flight was to Las Vegas, but we could just get off in Phoenix, and the tickets would come soon.
Time was running out and I just kept checking and calling, with a promise the tickets would come.
The day before the trip, the customer service person said they would be in my in-box by night fall.
Finally I called again and said that I had to go to bed and they still haven’t come – believe me, I WAS A MESS!!!
Again, he said I was lucky because even though those tickets didn’t work out, we would be able to get on a later flight – more money again.
We were being picked up in Phoenix to go on to Mexico and our ride had gone to bed and we couldn’t get a hold of them.
At nearly midnight I had an idea – call *** and tell them our dilemma.
*** customer service was so wonderful to help me!
They said that there are no stand-by tickets, so that was a lie.
The flight they said was sold out had 51 seats left, so for a little more money they would send us our tickets, and they did – thank goodness!!!!!!
**** is a scam!
I was on pins and needles for a week and they lied and said the tickets were coming, they kept charging me more money, then they changed our flight and charged us more again.
Thank goodness *** helped us!!!
Our costs went from $164 to $209 to $249.96 to $262, no thanks to ****, we got there.