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Last year I ordered 2 prodcts from Pure Health Research. When I realized that this was a subscription with monthly auto-delivery, I immediately cancelled both orders. The cancellation was confirmed by the company. Now 6 months later they suddenly sent me the same 2 products again totally out of the blue and charged my credit card without my order. Now they refuse to send me a refund and instead want me to send the products back on my own cost (shipping costs of $40+ from my country shipped to the US). So that leaves me with only 2 options: either send the products back and lose $40+ (without being sure that they will really refund the money - the chances get smaller and smaller) or keep both products. Either way I have lost. The discussions with the customer support were so long and so stressful while constantly going in circles not leading to anywhere. Instead of really solving the issue, the customer service representative constantly tried to sell me on some stupid arrangements and didnd't respect my repeated 'No'. Later, they apologized for my "disapointment" but not even once for their misbehavior, the very manipulative conversation and their aggressive sales tactics. I'm done with that company forever. I used to believe that their products were good - I didn't feel a difference though. Besides, how good can their products be when they need such unethical and aggressive sales tactics? I just checked other reviews on Trustpilot and found three interesting patterns. #1 the standardized "friendly" responds from Pure Health Research with promises to take care of the matter; #2 like with me, they always apologize for the disapointment the customer had (indirectly saying that they're just emotional and have no reason to complain), #3 all positive reviews I have seen so far were published after the negative reviews, and they all sound the same. The pattern: 1 bad review, 2 positive ones, 1 bad review, 2 positive ones. I'm curious what PHR is going to write about my review. And I have no doubt that immediately after there will follow 2 positive reviews. Something happening once might be a coincidence, the same thing happening twice is a hint, three times the same pattern is proof.

Very professional service; thanks to this app I'll be able to organize my ideas and get noticed. And I had problems when hiring their services, and they resolved them all immediately.🤩

I had a pretty frustrating experience with Oh Polly that I just had to share. I paid for Express Delivery thinking my package would arrive on Saturday, but here we are on Monday, and it's still not here. I honestly don't understand why they offer a service they can't deliver on. And trying to get in touch with someone? Forget it. It feels like I'm stuck talking to a chatbot that just doesn't get it. Adding to the confusion, I received emails saying the courier tried to deliver my package, but their own tracking says otherwise. It's like, what's the truth here? I expected more from a brand like Oh Polly. Reliable delivery and decent customer service should be a given. I just want my delivery fee refunded and some straight answers.

I walked into the store not knowing what to expect, but then Jake stepped in. This guy knows his stuff. He took the time to explain everything, answered all my questions without making me feel rushed. You could tell he genuinely cared about getting things right for me. His patience was something else, especially when I couldn’t decide on what I wanted. And that friendly vibe of his? It just made the whole experience way more chill. It's not every day you come across someone who’s both professional and approachable like that. By the time I left, I felt confident with my choices. Seriously, kudos to Jake for making shopping a breeze.

I had such a blast on this tour! Elana, our guide, really made it special. She's got this amazing way of telling stories that keeps you hooked the whole time. Her personality? Just fantastic—funny, super engaging, and really knows her stuff. She made everyone feel part of the adventure. I remember thinking, "Wow, this is how tours should be!" If I ever get the chance to go again, I’m absolutely asking for Elana. It's not just about the places you see but the way she brings them to life. Highly recommend checking it out if you're in the area!

So, about a year ago, I started feeding my cats with Smalls. They're not exactly thrilled about it, but they eat it. There's a ton of options—chicken, turkey, pork, beef, and fish—and you can get it in different textures like smooth pate, slightly coarse, and shredded. There's also freeze-dried kibble, some broths, and even free catnip treats. The food is human-grade, which is reassuring. Changing delivery options is super easy and they're really reliable. If you email them, they get back pretty quickly. They offer toys and bowls too, but they're pricey. And oh, their website? It’s a bit tricky to navigate at first. Overall, it's decent, just not my cats' favorite.

I was quite excited to try this new cat food subscription, thinking it would be a great treat for my furry friend. But wow, what a mess it turned out to be! They signed me up so fast, and before I knew it, I was charged for the first order. My cat took one sniff and turned away, leaving me stuck with bags of food. Tried to cancel, but the subscription setup was so sneaky, I barely had any time to react. Even my mom's and sister's cats turned their noses up at it, and local strays weren't interested either. It’s frustrating because they wouldn’t even accept a return or give me a refund. Hope other cats like it better!