We had to order our Soccer Jersey's from this company Soccer.com. So I ordered two sets of jersey's at the beginning of the month, thinking that would be enough time to get the jersey's in time for my twins first game at the end of the month. I was SOO0 WRONG!!!! My girls had no jersey's for their first game. When I called customer service the lady on the phone said we mailed it out on the 18th day, you should have paid for express shipping (this company is located in the USA not overseas)didn't know I would need to spend more money on shipping to get it to my house in less than a month. I said my girls won't have it for their first game, she was like you should have paid for shipping. I said a month to get a jersey is ridiculous, you can at least say your sorry, my girls don't have their jersey's - she then finally said "sorry but their is nothing I can do, it's already shipped." I said, you could at least pay for my shipping (they offer that for free all the time). She said, ok let me talk to my boss, I got free shipping. Other then that, I am very disappointing in the companies customer service and a product that takes forever to get! It would have been faster buying it overseas.