Think twice before paying for Phrasly.AI to "humanise" your copy.
I signed up for the 3-day trial because it advertised unlimited usage. In reality, it wasn't unlimited at all. After using it only three times, I was blocked from using the service further.
I contacted customer support immediately to ask why I had supposedly reached an "unlimited" limit. I was told that someone would respond within 24 hours. That was completely unacceptable because I only had a three-day trial and wanted to make the most of the time I had paid for.
As I urgently needed to humanise my CV, support suggested I upgrade to the Aggressive option, claiming it would provide better results and remove the restrictions. I paid an additional £14.81, expecting full, unlimited access.
Instead, the output was full of serious inaccuracies and completely changed the meaning of my CV. Here are just a few examples:
• "International money transfer company" was changed to "cash converters Dropzone", a skydiving company. What does skydiving have to do with my career? It made absolutely no sense.
• My job title of Marketing Specialist was rewritten as self-employed. I have never described myself as self-employed anywhere on my CV.
• "Following trademark challenges" became "after losing trademarks." This is simply false. We did not lose any trademarks. We successfully overcame the challenges and completed a company rebrand.
These are not minor wording changes; they are factual errors that completely misrepresent my career history.
I requested a refund on the same day I upgraded because the service was clearly not fit for purpose and I had no intention of using it again. My refund request was refused.
I have since contacted my bank to dispute the payment, but I also wanted to share my experience so that others don't fall into the same trap. Advertising "unlimited" usage while restricting customers after only a few uses is, in my opinion, misleading. Combined with AI-generated content that invents facts and changes the meaning of professional documents, I found the service extremely disappointing.