We ordered a bed on line for our son... we based our decision on the photos displayed on the website. The actual bed they delivered was quite different. I assumed they had delivered the wrong one & complained... they replied I had received the right one, it's just that "The images displayed on our website are digitally processed for illustrative purposes"... so basically the pictures online don't necessarily match the product you'll receive!!
I am also reporting this company to trading standards! Awful company, avoid!!