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The delivery was fast and the service was smooth, i got my items as expected but the prices are a bit too high

Easy, understanding and compassionate customer service is not easy to come by these days. Very responsive and respectful customer service. Thank you

Interface is very intuitive. No learning needed, just open and go, which makes it easy to use regularly without wasting time.

They have good service. It was fast, and they had incredible customer service. The prices were really cheap and affordable for me. For 5 dollars, I *** practically max out my garden.

The app glitched, **** and **** responded quickly, provided advice and resolved the issue to allow me to proceed with the next lesson . Thank you both.

I hired Lugg to move a misdelivered box that was sent to the wrong address in my name. At no point did I request assembly of the item in the box, just pick up and delivery of the box. Without authorization, the drivers opened the box at the pick-up point and assembled the contents (a service which was never requested). I knew something was wrong since I was following the progress of the pickup on Lugg's app, and after the team had been at the pick-up point for half an hour I alerted Lugg by email to the fact that there was a problem. They responded rapidly to let me know they "escalated" the issue (so I know they can respond quickly when they choose to). This is the last exchange I had with them. Subsequent emails from me regarding being overcharged have had no response. Additionally, I have since discovered that the cardboard from the box and the packing contents were left strewn over the pick-up property. When I received the bill, the cost was over twice the estimate because of the manhours put into assembling the item. And Lugg is ghosting me. They have no public number you can call to speak to someone. I'm stuck with an unreasonable bill that cannot negotiated. I seriously believe you can do better if you just spend a little more time looking for any other company to deal with whatever you're moving.

This is a predatory scam site. Please contact a vetted professional. This company will likely make your issue worse and take your money.