Read the reviews: everybody has the same experience. No refund of insurance money, unclear policy when you have a delay, zero flexibility, zero refunds. Terrible! I informed them about my flight delay, yet I still didn't get a refund; my booking was cancelled, and I had to book a more expensive car. Money for insurance was deducted immediately upon booking, and it is very unclear that you aren't booking with a car rental company but with an intermediary. Don't book a car through this site—it's unreliable!