I used UR Mobile to sell my iPhone 15 Pro Max (256GB, unlocked) based on their advertised pricing and promise of fast payments. My experience was extremely disappointing.
They initially offered £490, then reduced it to £355 citing vague issues with battery health, with no proof provided.
Even after accepting their revised offer of £420, payment was delayed beyond the stated 7 working days, with repeated excuses and no confirmed payment date.
When I requested my phone be returned, they refused to send it back.
Their customer service was rude and unhelpful on the phone.
It appears they advertise higher prices to appear competitive on comparison sites, then offer much less when you sell your device.
After 7 working days, I have still had no payment and no proper explanation, forcing me to escalate through formal legal channels.
I would strongly advise against using UR Mobile. They cannot be trusted to honor their offers or provide timely payment, and their communication is poor at best.