Two days trying to return clothes—and still stuck
I bought eight items for €1,162. They were all too big, so I wanted to return them and reorder smaller sizes.
Their return-label process failed. They told me to arrange shipping myself, with all customs charges paid by me. But UPS and DHL require a separate billing account to do that. Even being willing to pay the expensive shipping hasn’t solved it.
After two days of trying and repeated emails, my packed parcel is still sitting at home. I’m about to travel and still have no workable return solution.
I would have accepted an agreed return cost deducted from my refund if they arranged the label and paperwork. Instead, I’ve been left struggling with it myself.
Customers in Switzerland: don’t assume returning your order will be easy. I was ready to reorder. Now I will never buy from them again.