Unacceptable. They do not respect the order. My order number is ****. My order was placed on a Canadian website in my country. They charge shipping fee when the order was placed, I accepted it. But when they delivery, you realize you have to pay an extra 20% in customs duty. On top of that : over the shipping fee. That fee was not mentioned during the order. Nonresponsive to emails after sending 4 of them. If I had been aware of these charges, I would not have ordered from ****.
Don't believe anything on their website. I tried to leave a review there and it won't let me. The price was very high for absolute junk. The product wasn't anything like advertised. They won't provide a refund. Buyer beware.
Was a bit skeptical at first, but decided to order a new dive mask here. The package arrived in just 3 days, perfectly wrapped and in pristine condition.
I honestly expected the process to be way more annoying, but this site made it pretty simple. The steps were clear, I finished everything without getting stuck, and I had a question, support got back to me. It saved me time and I didin’t have to wait in line, with was a huge plus
I’ve been dealing with this monitor for a while now, and it’s just a headache. Every year, like clockwork, it starts acting up and gives these super high readings. And getting it back to normal? Forget it. It's like they’re more interested in selling you more stuff than actually fixing the problem. Reaching out for help is another story. Their customer service is practically non-existent; you’re stuck with some AI chat that only knows how to say "reset." It’s frustrating when all you want is a solution, not a sales pitch. I just wish they’d focus on improving their product and actually being there for their customers.
I reached out to this company with a few questions, and wow, they got back to me super fast. It's not every day you find a company that’s so easy to communicate with. Their response was clear and helpful, which really made my day. I felt like they genuinely cared about what I needed, and it's rare to find that kind of service. It’s refreshing to deal with a company that’s not just about making a sale but really wants to help its customers. Definitely made me feel valued and appreciated. I'll definitely think of them first next time I need something in their line of work.