I would like to sincerely thank **** from customer service for the invaluable assistance provided throughout the entire process. From the very beginning, **** was professional, understanding, patient, and highly responsive to every message. All my concerns were handled promptly and with genuine care, and the matter was resolved smoothly and fairly. It is rare to encounter such dedicated customer support, and I truly appreciate the kindness, efficiency, and professionalism shown at every stage. Thank you again, ****, for making a difficult situation much easier.