So I ordered CPAP supplies from this disaster of a company. They sent me items that I did not order, including one that I told them 3 times I did not want. Yesterday I had to place an order because an important item broke. This was a separate and different order than the first time. Their confirmation email was the ssme items as my first order, crucially leaving out the important piece that broke. I called less than 24 hours later to cancel and was told the order was cancelled and that I would receive an email confirming this. I never received the email and tried to cancel through the app. I was told that the order had not been cancelled and that it was too late to do so. Less than 24 after placing the order. I was told it would 7-10 days to ship but I couldn't cancel because it was too late. I bought the important item from Anazon without using insurance because the company is locked into adapthealth. I guess I'll have to keep doing that until my HMO contracts with a different company.