I got this pet monitor for my dog’s kennel, but it just wouldn’t pick up any service out there. So, I reached out to customer service, thinking I'd wait a while for a response. But nope, within a couple of hours, Scott Hunt gave me a call. He was super helpful and sorted everything out. They sent a new monitor immediately, and it worked like a charm in the kennel. The subscription cost is a bit high, but honestly, it's worth every penny for the peace of mind it brings. Hands down, some of the best customer service I’ve experienced. Big thanks to Scott—he really went above and beyond!