I tried this lotion hoping for some relief, but instead, my skin decided to throw a little tantrum. Red and itchy wasn’t what I signed up for! I thought, "No big deal, I’ll just return it." So, I hopped onto the website, ready to sort it out. But then, bam! I hit a wall. Turns out, they only take back unopened stuff. Seriously? I get they need some rules, but what if it doesn’t work for someone? Now I’m stuck with a bottle I can’t use. A bit frustrating, really. It’s got me thinking twice about trying new products from them again.