Priority Roofing in Florida is good at placating customers when they compIain, but horrible at resolving the problem. The team who did the replacement of a fallen lanai roof for me I can only describe as unskilled and completely disrespectful of my property. They started on the repair of my lanai roof which fell in because of high wind associated with hurricane Milton some time after I okayed them on my list of contractors provided by my insurance company. I want to mention here that I paid out of pocket thousands of dollars for this repair. It has been approximately a year since they started the restoration process. I thought all was well until I noticed overtopping of water in the gutter. I had the roof and gutter inspected and discovered a hole around the flashing. The material was short and it appeared they left it that way. After that I had a rat in the attic which they said was not due to their repair so I let that go. A couple more thousand to remove and sanitize my attic. I spent hours gathering texts, emails, etc. to present to their mediator who, after receiving no answer from the work crew, said he would forward to the next level person. I later found the person who managed my work crew no longer worked for the company. I don't know who was receiving the mediator's emails. The mediator did pass on my complaint, and the next contractor who talked with me assured me that all would be well, and he would take care of everything. Now, a couple of weeks later after I understood the work was completed, I did another inspection, and I was horrified at what was done! I asked for no patch work and what I got was more shoddy work and more damage done to my property:
some shingles damaged by the foam that they patched the metal roof with. Hole around flashing still not covered; gutter still leaking, and still no communication from the jolly contractor who was going to make everything all right!
I would not recommend this company to anyone who wants a contractor who will respect their property and who will provide skilled workers who will leave you highly satisfied, especially if you are an old person as I am. I hate to think my age is being equated with stupidity. Personally, I am highly dissatisfied and disappointed. If There had been a place for a zero rating, that is what I would have checked.