Joy was quite understanding when I shared
Joy was quite understanding when I shared my annoyance and figured out that I had made the error myself. She didn’t show any impatience or let her attitude shift negatively when the mistake came to light. She remained very professional, even though I kept apologizing. Joy stayed calm and seemed to understand my concerns well. Overall, she managed the situation smoothly and gave me the impression that she knew exactly what I was looking for.
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