Frontier Airlines

I've flown Frontier plenty of

I've flown Frontier plenty of times without a hitch, but June 10th was a nightmare. Tried checking in online the night before my Florida trip, but the app kept glitching. Tried different browsers, no luck. Eventually called customer service. They said to just check in at the airport since they had some online issues. Got to the airport and surprise, the flight was canceled! No text, no email, nothing. Ended up booking another flight two hours away, had to call the rental car company and hotel to update them. On the way back, same problem. Couldn't check in, called customer service, and yup, that flight was canceled too. Drove another two hours to catch a different flight. Frontier, you seriously dropped the ball.

Man, my experience with Frontier

Man, my experience with Frontier was a mess. First, they messed up my seating as if I hadn't booked a seat in advance. Then my flight got delayed and I ended up stuck on the plane for 5-6 hours. To top it off, they closed the check-in desk early without any warning in the emails. I was two minutes late and missed my flight, so I had to buy another ticket from a different airline. Reaching out to customer care was a nightmare; it took months to get some compensation. And just when I thought things were sorted, they spelled my name wrong on the voucher. New rep couldn't verify me, and I wasted hours. If you enjoy wasting time, fly Frontier.

Had a nightmare of a

Had a nightmare of a trip both ways. My first flight got delayed over 3 hours, and they wouldn't refund me even though there's a law saying they must. When I pointed out the effective date of the law, they just shrugged it off. On my return flight, the app wouldn’t let me check in, and the staff at the desk claimed they couldn't help me, even though the flight was still an hour away. Missed that flight for no reason and got charged for a new one later without being asked. They wouldn’t even use my $50 voucher. Tried calling customer service, but it took over an hour to reach someone, and even then, they couldn’t help. Never flying with them again.

Flew from SLC to Vegas

Flew from SLC to Vegas and then Vegas to Cleveland on Sept 23, 2024. First flight was smooth, got warm water when I asked. But the Vegas to Cleveland flight was a nightmare. We boarded around 10:15pm with our 3-year-old. Everything seemed fine until the pilot announced a delay due to an odor and more passengers joining. Suddenly, a crew member started pulling our bags from the overhead bin, claiming it was for paid bags only. But none of our nearby passengers had paid for their bags. He threatened to send our bags back to the gate. He even rudely dumped my bag with my husband, who already had one under his seat. The same crew targeted another Asian lady’s bag but didn't touch anyone else's. Felt discriminated against. Later, asked for warm water but got cold, then boiling hot, burning my tongue. Reached Cleveland with hearts deeply hurt by this racist act. Flight attendant was dismissive when we asked for his name. Seeking an explanation for this ordeal.

Got the Barclays card, all

Got the Barclays card, all excited about those Frontier perks—big mistake. Couldn't link the benefits to my Frontier miles account. Supposed to get free bags, 60,000 miles, and free seats after spending $3,000. Instead, the account linked to some random number, not ours. Frontier doesn't take calls unless you're elite, and we’re not matched with an elite number, so we’re stuck. Thought the Go Wild Pass ($600) might help—wrong. Logged in countless times; no flights I want are available under the pass. Had it for over a month, not a single flight taken. Barclays says they can’t do anything. Total scam, super frustrating experience. Avoid at all costs!