Flexcar.com Reviews - 96

Every day was a good experience, I really liked it...

Every day was a good experience, I really liked it... I lost my income and couldn’t pay to keep it...

The conserge was very frendly and knowledgable.

The conserge was very frendly and knowledgable. He ansered all my questios before I even asked them.

The Toyota Prius I have runs real nice, it's been steady

The Toyota Prius I have runs real nice, it's been steady and saves alot on gas. The folks at customer service been helpfull and getting things fixed up don't take long at most Pep Boys places, depends if they're busy or not. Only thing is if you pass your miles, they charge $31.97 for each 100 miles over, sounds small but it can build up fast when money's tight. A good thing is the leasing company gives better insurance prices than what I'd get from my usual agents like State Farm or Farmers, so that's a big help. You end up saving way more than if you went to a dealer and dropped 3 to 5 grand plus monthly payments.

My interaction with the customer care

My interaction with the customer care representative was okay. While I appreciate the appearance of the truck I received, there are some notable issues. The vehicle carries a distinct smell of weed, and there is noticeable shaking that suggests potential transmission issues. It would be beneficial if these issues could be addressed promptly. Additionally, there is considerable paint damage at the back, accompanied by a broken piece of hatched plastic. Despite these concerns, the overall quality of the truck is satisfactory.

The flexibility and value are decent, and we are really liking the car.

The flexibility and value are decent, and we are really liking the car. When we first got it, there was a strong smoke smell. We thought about swapping it for another car, but the local management suggested an ozone treatment and gave us a $100 discount ($50 for regular maintenance and $50 for the extra inconvenience). The car still has a slight smoke odor, though it's much better now. I can't give a 5 star rating because that whole situation was a bit annoying, but overall, everything is good.

We’ve liked having a car that runs smoothly

We’ve liked having a car that runs smoothly and always getting my concerns handled quickly. Honestly, I’m not fond of having to pay immediately when the miles run out; it would be better if it were added to the final bill or if there was some time to settle it. But overall, it’s been a great experience so far, and I’m being honest. The customer service has been very good.

I have had a good experience overall.

I have had a good experience overall. I keep telling my friends and coworkers about flex car. The driving score has really been helping me improve as a driver. The one thing I dislike is when my score drops because of my morning commute, especially when it’s raining. But other than that, my flex car experience has been good and super convenient. Thanks!

The company is okay,

The company is okay, but it would be better if they had more miles or unlimited miles. I got the car for backup, but now I have to use it a lot, which makes it costly with paying for miles. But Flex made it easy to get the car. No other issues, maybe they could give bonus miles monthly.

I’m really happy with the cars and the service.

I’m really happy with the cars and the service. My only issue is the car change fee- it feels really high and stops people from changing cars when swapping every few months could be handy and keep a customer for long. I would make it $100 max- it’s mainly just paperwrok.

It’s fine… I don’t like the tracker.

It’s fine… I don’t like the tracker. Feels like I’m being watched and I also don’t like that the driving score never resets. Oh and the $70 in extra charges. $17 for using my debit card plus $50 in taxes. I thought my monthly bill would be $569, but it’s actually $637.

Sign up was easy, but car was not

Sign up was easy, but car was not good when delivered. Interior had many marks and debris. Third row seat won't fold down right. Cleaning is my job or pay heavy fee. Changing plans is confusing. Wish I could choose plan for next cycle. Billing is confusing too.

Everything is quick and simple to understand.

Everything is quick and simple to understand. I like how smooth the process feels. The only thing I believe could get better is the number of miles in the most expensive plan. If it had unlimited miles, I might not even consider owning a car.

I’m still in my first few months with Flexcar.

I’m still in my first few months with Flexcar. So far, I’m pleased. Support answers quickly. The team in Charlotte is kind and understanding. I want to keep using this service for a long time based on the value we get.

I adore how simple it is and how it removes

I adore how simple it is and how it removes the bother of purchasing a car. The customer service could be better, though. Aside from that, this service is the most fantastic I've ever encountered.

The car proved to be a fantastic option

The car proved to be a fantastic option when my own car had mechanical issues. I signed up with Flexcar, selected a car, and got it dropped off at my house. Huge convenience and backup solution.

Wow, this company is really something else!

Wow, this company is really something else! They've taken greatness to a whole new level. I'd even be willing to trade in my 2022 Ram for their product.

My experience was decent

My experience was decent, but I was not happy with the changes in miles billing and rules, the new way miles are billed, or the higher rate.

Really helped us push through tough times.

Really helped us push through tough times. Costs have gone up and options and availability are not as good as when we began using it.

The simplicity and comfort is exactly what I

The simplicity and comfort is exactly what I needed while searching for a new car. Excited to see how far they can grow.

The simplicity and helpfull service was just what

The simplicity and helpfull service was just what I needed while getting my new vehicle. Excited to see how far they go.

The process was very easy.

The process was very easy. My only concern is they lack various payment choices, or weekly payments for ease.

There are a lot of automatic messages.

There are a lot of automatic messages. It seems a bit cold, especially when they talk about my driving (whether it's good or bad) or things like a recall that I have to go to the dealer for instead of Pep Boys. I got an email about it, but I can't find it anymore since my life is so busy – one of the main reasons I chose Flexcar.

The company is controlled by wild algorithms.

The company is controlled by wild algorithms. If you don’t pay your bill in full, you receive mean messages daily demanding immediate payment and threatening to call the cops, even after you returned the car weeks ago.

Their pricing is fair, but if something goes wrong

Their pricing is fair, but if something goes wrong or there’s a mistake, they are not very flexible with refunds, regardless of the circumstances... However, overall, it was a good experiance!

I’ve been using FlexCar in Cyprus for over two years

I’ve been using FlexCar in Cyprus for over two years. The vehicle quality and paperwork are decent, but the process of returning a car is horrible. It took them months to inspect the vehicle, and I had to fight hard just to get my deposit and money back. I even had to threaten them with legal action, and I’m still waiting for the money they owe me – it’s been three months since I returned the car in perfect condition. This whole situation is disappointing and unprofessional. Maybe the company is struggling with money or maybe they think customers will give up after a while – or maybe both? I’m not sure. I won’t be using them again.

I’ll keep it short.

I’ll keep it short. They had one responsibility, which was to follow through on their promises as a brand. Their membership fee is a joke, and you have to wait two weeks just to get an oil change. They charge $249 for the membership, and it feels pointless at this stage. On the bright side, the car I got was at least solid in terms of its core mechanics. There’s this overage fee they want you to pay upfront, not when the actual monthly bill is due. Honestly, I’ve been to buy here pay here places, and this is just as bad. This company is not worth it, stay away!

Poor service!

I booked my car on May 13th and planned to get it on May 19th. On the pick-up day, they called to say my car needed a headlight fixed. They said they would call me again after the work was done the same day. But instead, they emailed me saying I must wait one more week to get my car. This is really causing me trouble going back and forth to work. They didn’t even offer me another car.

I was a member for a year, and the prices kept going up.

I was a member for a year, and the prices kept going up. Insurance was included at first, but then it was an additional cost—and a high one. All these extra charges and increases are annoying, and the cars aren’t very good. Both cars I had ended up being towed because of problems. It feels like a waste of money, in my opinion.

Worst experience I’ve had.

Worst experience I’ve had. This car they claim is for everyone is really for the wealthy, not regular people like me. It’s only for those making more than 100 thousand a year. For people like me, it’s a terrible deal. They don't try to help and will do anything to take advantage of you in the end...

Misleading too many people!

I was shocked to go this Flex Car website and find out that they rip you off and mislead people here too! I am still doing more research out there on this company because I thought it would be a great idea for them to ever come up with this. Until I decided to read through all the requirements to lease a vehicle from them. Everyone must always read every single detail more than once when it’s too good to be true. I thought wow what a breakthrough! Until I got to the part about Membership fees etc there are several fees yet the claim they have no hidden fees. They use these words to trick you up! Be aware thank God I did not put any hard work of money into this yet! I looked again upon reading this they say no down payments but it’s sneaky here because they do require upfront payment and fees which is close to a $2000 payment when all is said and done no matter what vehicle you choose and they also require you to add more insurance to the free liability insurance they give you. And no this is not upfront and clear enough for many to over stand! And I do understand sales and marketing techniques but today I choose the upfront honest truth than any bs sales and marketing for whatever I decide to purchase in my life because we as people individuals etc have been lied to and oppressed now for over 1000 years🙏🏽😔please stop the capping on these sales and market because the word on YouTube is FlexCar lies! Thank you I’m free🫡💯