Prime Prometics Reviews: 142

Beware

Prime Prometics will take your money and not ship what was ordered. I am reporting them to the NY Attorney General's office. Don't order from this company!

Unresponsive customer assistance

I ordered the Get Ready in 5 bundle. Shipping was quite fast but order was incomplete. In response to my query, I received a brief message saying they checked and my order was delivered. I wrote again and explained only one item arrived. I received another email asking for original receipt of order. I've sent a minimum of 6 emails, each with copy of receipt, and not a response.

Delivery

I was looking forward to trying theee cosmetics. I placed an order on August 8th and the products gage not arrived. The delivery dates via tracking we to be the 13th, 14th, 16th, 21st, and 28th. It us August 29th amd there is no word as to when the products will arrive. Customer service has been looking intib this for a couple of weeks. There has been no direct answer from customer service as to why my products are still in transit. I would never order or recommend ordering from this company again.

I am very happy with every Prime Prometics product I tried.

I am very happy with every Prime Prometics product I tried. I thought I would never wear eye makeup again, but the eye liner that slides so easily on my lids made me start using it again. The mascara works great, but I think the foundation is the best. It spreads nice and smooth, hides flaws in just one layer and lasts all day long! Thank you, Prime Prometics for the love and beauty you give to us Silver Qeens!

No response when trying to get refund!!

I ordered 3 eye brightening eye shadows but did not like the colours when I actually got to try them and also I found them to be very greasy. I have tried 5 times to initiate a full refund as per their 30 Day Money Back Guarantee but after numerous attempts and full explanation why not suitable, I received only 1 response saying "how can I help you"! despite having given full details of why I disliked the product. This product is very over hyped as you can purchase similar products from Saphora for a third of price. I fell for the marketing scam and purchased 3 eye shadows paying £75 so not cheap and the product is very disappointing and I just want my money back. The customer service is a DISGRACE as it is more than obvious they have no intention honouring their full refund policy.

What happened to them?

I don’t know what has changed with this company however it has changed. The last couple orders I put in still have not arrived or have partially arrived. I have sent so many emails and this company that once was very responsive to emails has totally ignored my many emails. I am very upset about this because at this point after numerous emails I don’t know who to contact that cares enough to respond to me. It is a shame because I order frequently and use many of their products. Their shipping times are horrible and if all goes well it takes a long time to receive your order which I knew and was really to wait because I liked them that much but with this issue and the poor customer response it has me rethinking my loyalty to the company.

No eyeliner pencil - just a bit of stretch brown rubber. Scammers.

No response to my complaint. My complaint? Waited over 2 weeks, to receive a small piece of stretchy brown rubber, imitating an eyeliner pencil. No eyeliner whatsoever. Fraud, in fact.

Return/exchange

I’m having a difficult time returning/exchanging the Prime Color Changing Foundation. A rep **** did immediately contact me and offer a return or exchange. Once I chose, she went silent, quit responding. I have no idea what if anything Prime Prometics is going to do. Easy is t one of the options. The eye products are nice, but this foundation does not work for me at all. I just want the company to live up to what they advertise. We take it back if for any reason you don’t like it . They know how to reach me. BECAREFUL ON RETURNS.

This make-up brand for older people is really good.

This make-up brand for older people is really good. I tried the brow liner and the eyeliner pencil. They go on very smooth and easy. One time applying stays all day without any messy smudging, but it can make a smudgy look, which I enjoy. Nice colours and I will buy again. The pencils also seem like they will last a long time.

Nothing like the adverts!

I found this mascara disappointing after all the glowing advertising and reviews. It didn't make much difference to my eyelashes. It's also very difficult to remove and I couldn't use more than one coat as the eyelashes were already very stiff after one coat. Not a flattering look!

Mascara is okay. Customer service is non-existent

I placed an order online, website froze up and no confirmation so I placed a second order and emailed them immediately. Got a reply from **** (probably a bot and the only person who replies to emails) within minutes saying she would escalate the issue to insure the order wasn’t duplicated. Long story short, they shipped both orders and made me pay to return the second order. I emailed multiple times and was either ignored, or dismissed, i.e. here’s the return address. I can understand not offering to pay return shipping if you decide you don’t like the product, but to be told your satisfaction is important and then not cancel the second order is ridiculous. It was a Sunday, so they couldn’t have filled the order and shipped it within 15 minutes of it being placed, which is how long it took from the time I placed the 2nd order to receiving ****’s “we care” email. You can’t even call this customer service.

I am a seventy year old lady who has always had nice lashes

I am a seventy year old lady who has always had nice lashes but they are a bit thin now. I tried many mascaras but find prime mascara works best. It isn’t cheap, but the others end up costing more since they don’t work as good.

Very allergic to this product

Please take care anyone ordering this eye Brightener . I have become very allergic . Very expensive a scam and package said on back one item £4 and another £6

Eyeliner doesn not glide well

The eyeliner does not glide smoothly over eye shadow. The American $$ converted to Australian $$ works out very expensive for a basic eyeliner.

Why dose this cost so much?

OMG, this is priced way too much. I guess I have to stick with Revlon and L'Oréal. I did like their mascara. I can't justify the ridiculous price. I guess this is just for the rich.

They don't communicate at all, once I said I want to return 2 of the 4 items they sent.

I wished to return the eyebrow coloring and the eyeliner as they just don't perform as stated. Prime Prometics won't respond to my repeated emails. Today I found a phone number for the firm, but there was just a recorded voice saying to leave a message. Avoid purchasing from them.

Impossible to remove

This mascara goes on nicely but if you get it on your skin you can’t get it off. When you remove your makeup it is IMPOSSIBLE to remove this stuff. You have to use a rolling action with water and your fingers. But it leaves little tubes of mascara on your skin that are impossible to get off. Your eyelids will be red and irritated by the time you’re done.

I’ve used the prime mascara for a long time now.

I’ve used the prime mascara for a long time now. It’s the only mascara I trust because it makes my lashes longer without smudging on my upper lid. Another favorite is the brow pencil, which adds a nice, natural look to my brows. The eyelash growth serum is also very good. Sadly, the eye pencils still transfer onto my lid. All in all, I really like the products and they work well for mature women.

Potential Credit Card Fraud Warning

The product itself seems to be doing as advertised with no issues. The problem is that the credit card I used began to be used nationwide the same day racking up thousands in charges and dozens of fraudulent transactions. Since that card is used for limited purposes, it became pretty obvious that the leak of credit information sourced from PrimePrometics or from the Shopify ShopPay app. PrimePrometics has a highly questionable online reputation that I did not realize until today. I just wasted an entire morning sorting this out and I am reassessing ordering anything from PrimePrometics again. Buyer be very aware.

Horrible customer service

I was very excited to try this mascara, Order came and was missing items. i have e -mailed the company 19 times. I was dealing with Tatesha Robbins who was very helpful in the beginning but then ignored me. I then sent in a 2nd complaint same person same script e-mails. I reminded her about my issues. SURPRISE ,again no answers. I have left a message on Facebook, no answer, I have now found out the owner of the company, Kaspars Eglitis, and I have now written to him on his Linkedin account as he announces how wonderfule the company is doing. I have now stopped payment on my CC and will have to pursue to get my money back. Date of experience: July 22, 2025

I really like the playful look my eyelashes got!

I really like the playful look my eyelashes got! I was using a different tubing mascara before and was happy with it, but wanted to test this one since it said it was good for 'mature eyes'. I liked it from the start – made my lashes soft, full, and nicely spaced. No clumps at all, and it stays put all day no matter the weather. I’ve already placed another order and told all my 'mature friends' to give it a try!

Really like this mascara.

Really like this mascara. Gave it a shot after seeing the pics in the reviews. I don’t often go for mascara just from ads, but this one works really good! Gives a clean look, makes lashes seem longer & strong, and doesn’t give that thick makeup vibe. Comes off nicely but using some remover or cold creem helps. No smears, stays on with sweat, and doesn’t bother the eyes.

WILL NOT RESPOND TO EMAILS TO RETURN X 3 WEEKS

Horrible. I feel scammed. Three weeks trying to return with NO RESPONSE. WILL BE CONTACTING MY BANK. even tried to write a review on the site and it would not take it.

Very poor customer service!

My first order came missing one eyeliner. I had bought two. First dealt with the automated system that was an insult. They finally said my case would be turned over to a human. That was over four days ago. Still no contact. Doubt I would buy anything from them again.

problem with return

Still waiting for the return shipping label. Like the mascara but would never order again because of the return issue.

Not an honest company. Don’t waste your money.

Check the BBB. A company with a big “F” failing to conduct a legitimate business. All I can say is the packaging is nice but the cosmetics, made in China, are less than desirable. I guess the name and address they provide for returns aren’t legitimate, so I’ll be taking this issue to my credit card company.

No response for returning an item.

Although I do like some of their products I did not like the foundation. It was dull looking and did not cover well. I wanted to get my refund but after a robot answer for my email I have since been ghosted. I do not feel they stand behind their policy of 100 percent satisfaction or your money back. Very frustrating.

Sticky and clumpy

My order took awhile to arrive. I couldn’t wait to try it the mascara although I don’t have sparse lashes. I ordered 2 of them which was mistake #1. The mascara seemed dry and on the first coat my eyelashes stuck together. I had to separate them. After the second coat it was worse (mistake #2). All day long my top and bottom lashes would stick together when I blinked. From what I’m reading here, there’s not much point to trying to get a refund as you receive no response of any value. Disappointed ☹️

These items are great, simple to apply, and last long.

These items are great, simple to apply, and last long. I really like the Primeeyes brighter in stardust. It hides my hooded lids well. The Primeeyes glide is also a nice liner. Very easy to apply. Doesn’t pull on your skin. Awesome products!

THE WORST!

Their eyeliner pencil fell apart when I first opened it and the mascara was completely dried out. There is no phone number so my email to them took three weeks for them to answer and to getting my refund. With all the money they spend on constant advertising you’d think they’d make sure their products were top notch.