Airbnb Reviews - 525

So awfull!

I had a pretty rough experience with this company. I booked a place that turned out to be a nightmare. The host clearly hadn't cleaned—there was literal poop on the radiator valve in the bathroom. Gross, right? I thought they'd have my back, but nope, they chose to side with the host instead. I couldn't believe it. I reached out hoping for some help, but it was like talking to a wall. They just kept giving me the runaround, and now I'm stuck taking them to court just to get my money back. It's been a frustrating ordeal and definitely not what I signed up for.

I used to be a

I used to be a big fan of Airbnb for my travels, but lately, their customer service has been a real letdown. The reps just don’t seem to get English well enough to help out when issues pop up. I had this situation where they promised me a $25 rebooking credit, but when I went to rebook, it was nowhere to be found. Tried talking to a customer service manager about it, but they were completely unhelpful, like they just didn’t care. It’s frustrating, and I’m really thinking about giving VRBO a shot instead. It feels like they might actually handle things better.

I used to be a

I used to be a fan, but things have changed. Back in the day, it was my go-to, but now? Not so much. The fees are through the roof, higher than any other place I've tried. And the support? Honestly, it feels like talking to a wall sometimes. No real help when you actually need it. And let's talk safety—there's none. Guests are left hanging with no real protection. These days, I hardly ever use it. When I do, it's because there's no other option, and even then, it disappoints. Seems like they just can't get it right anymore. Such a shame to see it go downhill.

I was all set for

I was all set for my vacation, but then I got sick and had to cancel my Airbnb. No worries, I thought, since I had travel insurance with Generali. But when I tried to file a claim on their site, I hit a wall. Logged in, but that's as far as I got. Couldn't submit anything. It's like they don't want to help you when you need it. Felt like a scam, honestly. Now I'm stuck losing over $240, and there's no one really stepping up to fix it. Definitely not what I expected from a company like Generali. Makes you think twice about trusting them with your travel plans.

Tried to book something without

Tried to book something without signing up first. Yeah, my bad. Didn't work. So, I decided to go through their whole sign-up process, but hit a snag and got a message saying to try again later. Left it alone for a bit and thought maybe their app would be easier. Downloaded it, but nope, still no luck. Honestly, the whole sign-up process is a nightmare and totally put me off. I can't be the only one struggling with this, because there are tons of negative reviews out there. Not too bothered though. Seems like this American company is losing favor everywhere.

During a recent Airbnb stay,

During a recent Airbnb stay, my host tried to charge me extra cash for cleaning, even though I'd already paid that fee online. When I refused, they left a bad review on my profile. I reached out to Airbnb support, but their automated system denied my dispute twice. After an hour on the phone, nothing changed, and the unfair review stayed. The whole experience left a bad taste in my mouth. I feel like Airbnb didn't have my back at all. I'm seriously reconsidering using them again, and might just stick to hotels. At least I know what I'm getting there.

Let me tell you

Let me tell you about my Airbnb saga. I had to cancel a guest's stay due to some issues, and things went south real fast. The guest wasn't happy and decided to spin a few tales, making me look like the bad guy. Airbnb jumped the gun and didn't bother digging deeper to get the real story. They just took her word for it and, boom, my account was gone. No investigation, no chance for me to explain. It's like they didn't care about the truth or my side at all. I was a regular user, but now I'm left wondering if they really value hosts like they say.

It was such a hassle

I tried to list a room in my flat on Airbnb, and it was such a hassle. I was at my place, had the location on, but it kept showing an address that was a few streets away. I called Airbnb support multiple times, hoping they could sort it out, but no luck. They just couldn't help me fix the issue. It was so frustrating because I was ready to welcome guests, but this glitch just wouldn't let me move forward. I expected a smoother process, especially with something as basic as location verification. It really put me off using Airbnb for hosting.

I had a rough time

I had a rough time with Airbnb recently. I had to cancel my trip, expecting at least some of my money back, but nope, nothing. I tried reaching out to customer service a bunch of times, hoping they'd sort it out, but all I got was passed around without any real help. It was frustrating, to say the least. Losing $800 just like that was a huge blow. I’m really disappointed and honestly, I don’t think I’ll be using Airbnb again anytime soon. If you want to avoid a similar mess, you might want to think twice before booking with them.

I wouldn't recommend it

Communication was a huge barrier—they just didn’t seem to understand a word I was saying. I tried to explain what I needed, but it felt like talking to a wall. And that referral scheme they advertise? Total waste of time. They promised rewards, but I got absolutely nothing. It felt like they just don’t care about customer service at all. Honestly, if you're looking for help or expecting to get what they promise, look somewhere else. It was frustrating and disappointing, and I wouldn't recommend it to anyone.

The lodging company canceled our reservation

The lodging company canceled our reservation three weeks prior to our arrival. Since it's a busy time, all other choices tripled in cost. Airbnb gave us only a 25 euro voucher for the trouble. The customer service is bad, taking 12 hours to reply to a message. This makes me hesitant to use them again. Consider carefully before booking with them.

We booked a villa in

We booked a villa in Corfu last minute through Airbnb, just two days before arrival. The villa was listed by Hestia Travel Corfu, and it promised amenities like a flat screen TV and free internet. When we got there, the place was lovely and had a pool, but it was pretty remote up in the hills. Our main issue became clear quickly—there was practically no usable internet. We tested speeds at the router and got a dismal 0.75 MB/s download and 0 MB/s upload. Even after rebooting, it only slightly improved to 1.3 MB/s download, which was still too slow for streaming Netflix or sending basic messages. We had to drive to a nearby Taverna to contact the host, Georgios. He came quickly but was passive-aggressive, claiming the property had WiFi but “just not fast WiFi.” He didn’t call the ISP or arrange for an engineer. Instead, he falsely agreed to a cancellation and refund, only to deny it later. Airbnb stepped in and managed a full refund for us, although Hestia Travel only offered two nights' refund initially. Airbnb's support was excellent, and they handled everything smoothly. Very grateful for their help.

Stayed at this villa, and

Stayed at this villa, and there was a pretty serious drain issue. The owner couldn't fix it, so I reached out to Airbnb. They really came through for us. This isn't the first time they've helped me out with a booking problem. We got a refund without much hassle. Seems like they've learned from past mistakes, which is refreshing. Important to note: you gotta communicate through their platform, provide evidence, and be prompt with your responses. It really makes a difference. I've seen a lot of negative reviews, but my experience was positive. Unlike Booking.com, who just leaves you hanging, Airbnb actually tries to help.

Stayed at a property recently,

Stayed at a property recently, and it was a bit of a letdown. The host claimed it was a non-smoking place, but the whole house reeked of stale cigarette smoke. The smell was everywhere – like it was soaked into the walls and furniture. Turns out, the host actually smokes in a part of the house but still advertises it as non-smoking. They even said they couldn’t smell it. I couldn’t stay there, so I left the next day. Thankfully, Airbnb was really supportive and helped me find a solution quickly. I use Airbnb often, and it’s good to know they’ve got my back in situations like this.

Stayed at this shepherd's hut

Stayed at this shepherd's hut and it was everything you'd want for a countryside getaway. The place felt just right – cozy and comfy, surrounded by beautiful landscapes that felt like a breath of fresh air. Drinking fresh spring water was a nice surprise, it tasted so pure. Loved having fields with sheep and cows close by, really made it feel like a proper rural escape. And Misty, the friendly dog, popped by to say hello, which was a delightful touch. The absolute highlight? Spotting a goshawk in flight. Such a magical moment in a truly special place. Can't wait to go back!

Joined Airbnb back in January

Joined Airbnb back in January 2024 without much clue about what to expect, just kinda went with the flow. Turned out to be one of the best decisions I've made in a while. It's let me stay in my cozy home since becoming a widow, and I've had the pleasure of meeting some genuinely amazing folks. Sure, not all guests were perfect—about 5% caused some minor issues—but Airbnb handled it quickly and fairly. I always feel supported, knowing there's someone to chat with if anything goes wrong. Honestly, it's been a great experience, and I couldn't be happier. Huge thanks!

Using Airbnb has always been

Using Airbnb has always been a breeze for me. You book, pay, show up, and enjoy your stay. It's really that simple. What I don't get is all these people blaming Airbnb for stuff that's clearly the host's fault. Airbnb is just the middleman, connecting guests with hosts. They can't control what each host does or doesn't do. It's absurd to think otherwise. And honestly, if you opt for the absolute cheapest place, don't be surprised if it’s not up to your standards. You get what you pay for. It's been a reliable platform for me, and I think it deserves more credit.

We were all packed for

We were all packed for our dream trip to Lucca in Tuscany when, out of nowhere, my wife fell sick just hours before our flight. Totally gutted, I jumped onto the Airbnb website in the middle of the night to cancel our booking. To my surprise, within just 10 minutes, they had already refunded over half of our booking cost. I honestly thought it would be a hassle to get any money back, but Airbnb came through super fast. Hopefully, we can recover the rest through our travel insurance, but I’m just so impressed with Airbnb’s quick response. Thanks a ton, Airbnb!

So frustrating!

As a host, dealing with this company has been a breeze. I love that I can actually talk to a real person whenever I have issues, and they get sorted out quickly. Yes, their rates are a bit on the higher side, but honestly, it's worth it for the peace of mind knowing everything and everyone is insured. I'm super happy with their service. It's such a contrast to booking.com, where getting any help is a nightmare. They once double booked my place and left me to deal with the mess myself. So frustrating! This company has made my hosting experience so much better.

Booked a trip to Cairo,

Booked a trip to Cairo, paid everything, then bam, family stuff came up. Had to cancel, right? Called Airbnb, kinda dreading the whole process. But then Jewel picked up. She was just great, super professional and sorted everything out. She got my booking canceled and said the refund would be back in my account soon. And guess what? Two days later, there it was. Honestly, dealing with them was a breeze. Their staff made everything so smooth and easy. Definitely giving them 5 stars for that. No second thoughts about booking with them again.

Seriously, Airbnb's got your back

Man, I ditched the other booking site ages ago because their customer support is a joke. Airbnb, though? They've always been solid for us. But I slipped up and used that other site again recently, and guess what? Instantly ran into a problem. How do they mess up so bad? We had a host in NYC who accidentally left us without a place to stay. No big deal, mistakes happen. But Airbnb came through big time. They refunded our money and even gave us a $200 credit since we were stuck in the city. Seriously, Airbnb's got your back.

I had quite a time

I had quite a time in Mexico recently. My service dog wasn’t allowed by the host, and I was really stuck. But then Airbnb stepped in and totally had my back. They communicated with the host and sorted everything out. Honestly, it made such a difference. I felt really supported and less stressed. Huge thanks to Airbnb for being so helpful and understanding!

Just got back from a

Just got back from a two-week stay at Casa Jose in Majorda, Goa, and I have to say, it was amazing. This was our second time here, and we loved every moment. The place is in a peaceful spot, close to the beach and not far from the main road where you can hop on a bus to Margao. The hosts are incredibly friendly and really go out of their way to make sure you have a great time. They're always willing to help with anything you need. Honestly, nothing is too much trouble for them. It’s such a lovely place to stay, definitely coming back next year!

I've been hosting on and

I've been hosting on and off since 2020, starting right when COVID hit. Initially, things were smooth; I had a house with an attached apartment and never really faced issues with guests or the platform itself. Then, I sold that place and started hosting again, and that's when trouble began. Hosting can be rewarding, but it's also a necessity for me. Most guests are genuinely nice, but some expect luxury on a budget. I rent out rooms in my own home, and while things were fine at first, lately the platform hasn't been supportive. Guests sometimes misrepresent the space, and their complaints are taken seriously, even when they contradict themselves. It's frustrating when they pretend everything's perfect, only to later criticize in reviews, hoping for a discount. As a guest, I've traveled widely and had only one issue, where the site sided with the host despite clear evidence. It's puzzling and inconsistent.

What happened with my Airbnb booking

So, here’s what happened with my Airbnb booking. I tried renting a place from this host, Scott, and things went south real quick. Basically, he refused to rent to me just because I speak Russian. Like, seriously? I've been living in the U.S. for 7 years, all verified and legit on Airbnb, but he wasn’t having it. He even made fun of how I spell my name with a sarcastic “ha-ha” thrown in. I snapped some screenshots and sent a complaint to Airbnb, but guess what? Nada. No response at all, just silence. For a company that’s supposed to be all about inclusivity and trust, this is really disappointing. It feels like they’re ignoring the issue completely, and honestly, it’s pretty upsetting. Still waiting for some kind of acknowledgment or action.

Listing my apartment on Airbnb

Listing my apartment on Airbnb was a rollercoaster. At first, bookings flooded in, but then chaos hit. Somehow, a booking slipped through on dates I had clearly blocked out. Despite my efforts to contact the guests, it was like yelling into a void. Airbnb said there was a setting mishap, even though I swore I turned off auto-confirmations. They walked me through fixing it, but the problem kept coming back, messing up my ratings. Trying to resolve this was a headache. Calls routed to India, and the reps there were dismissive and dodged questions. It felt like Airbnb only cared about their cut, not us hosts. Frustrated, I'm considering listing elsewhere. Airbnb’s rep isn't what it once was; feels like management's just coasting.

So, let me tell you

So, let me tell you about my experience. I had high hopes, but their website keeps sending my guests the wrong address. I called support, and while it shows correctly on my end, it's still messing up for my guests. I updated the arrival guide weeks ago, yet folks are still getting the wrong info and can't find the place. This has led to some bad reviews. The site is also pretty hard to navigate, with info scattered everywhere. On the upside, bookings started coming in quickly. But honestly, I need instant updates when I make changes to provide a better experience for my guests.

I've been booking my travel

I've been booking my travel stays through Airbnb for quite a while. The concept is great, but sometimes it feels like a gamble. You really have to read the reviews carefully because there's no real moderation. One time, I landed in an amazing place with the friendliest hosts. Another time, I got scammed, and it was a nightmare trying to get support. Airbnb really needs to step up their game with some sort of verification process, maybe ask hosts for video proof of their listings. It would make a huge difference and give travelers more peace of mind.

I've been running a small

I've been running a small BnB, and recently had a bit of a hiccup with AirBnB's review system. A guest left a wonderful message saying they had a fantastic time and wanted to come back, but gave a 3-star rating by accident. I thought sorting it out would be easy, but it turned into a frustrating journey. I contacted AirBnB, who sent a link for the guest to change the review, but it didn’t work. The guest tried but couldn’t figure it out either. I reached out to AirBnB multiple times, but they insisted their hands were tied after two appeals. Their process seems rigid, and they couldn't help, even when the guest admitted the error. It’s been stressful, especially since my BnB's livelihood depends on these ratings.

We decided to try a long-term stay

So we decided to try a long-term stay through Airbnb and ended up at Gloria’s place in Richmond, Texas. She seemed super nice at first, even calling me “like her daughter” and my son “like a grandson.” After about 8 months, we got approved for an apartment, and I thought it would be respectful to tell her. That’s when things got weird. She demanded that I move out in 24 hours because I didn’t give her a three weeks notice, even though I didn’t have the keys to my new place yet. I had already paid $850 for the full month, but she didn’t care. She also wanted me to pay $30 a day until I left. Not cool at all. If you’re thinking about staying with her, don’t. Stick to verified hosts on Airbnb.