Airbnb Reviews - 525

As someone who's been hosting

As someone who's been hosting on Airbnb for a while, I've noticed a few things that others might find helpful. While Airbnb is fantastic for getting your place booked quickly, dealing with issues can be a bit tricky. When things go wrong, like property damage or guests not following house rules, it feels like Airbnb usually sides with the guests. Getting compensated for damages is more challenging than it should be. They sometimes issue refunds without even checking with you, which can be frustrating. And if you get an unfair review, don't expect much help in getting it sorted out. Overall, it's a great platform for visibility, but managing disputes can be quite tough.

I've been using Airbnb for

I've been using Airbnb for over a decade now, and generally, it's been a smooth ride with fantastic hosts and comfy stays. Recently, I had two awesome experiences in Portugal that I was super excited to rave about. But, life got busy, and by the time I sat down to write those glowing reviews, I found out I missed the 14-day review window. I was puzzled by this policy and reached out to customer support. It felt like I was talking to a brick wall. The reps seemed tied down by strict rules, unable to budge even a bit. It's frustrating because my positive feedback would benefit everyone involved. Makes me a bit uneasy thinking about how they'd handle bigger issues.

Not quick support

I recently tried using Airbnb, and honestly, it was a bit of a letdown. You'd think a company worth billions would have top-notch service, but nah. Their customer support? Practically non-existent when you need it the most. It feels like shouting into the void. And don't get me started on the new website. It's like they went out of their way to make it more complicated. Why mess with something that was working just fine? The whole thing feels like a maze, and not the fun kind. Just trying to fix a small issue becomes a major headache. For such a big name, I expected way better. Here's hoping they actually listen to feedback and step up their game.

I used to rely on

I used to rely on Airbnb for all my trips, always understanding the cleaning fee and being okay with it. But recently, I booked a place for two people, only to be told after paying that there's an extra £28 charge for the second person. Really frustrating when you're on a tight budget. Had to cancel, and the owner was fine with it, but now I'm waiting for my refund. They said it could take 14 days, and I had to pay for a different place last month, so I'm almost £100 down. Chasing up Airbnb and my bank has been a nightmare, wasting even more time. This hidden fee thing is a dealbreaker. Now I'm looking for other options. It's a shame.

When I walked into the

When I walked into the apartment, it was like a different place compared to the photos. Not in a good way. It was a bit of a letdown, honestly. The place wasn’t as clean as you'd hope, and figuring out how to check in was a bit of a puzzle. I mean, I’ve stayed in Airbnb's before, but this one was just a bit off. The location was alright, nothing to write home about. But the whole experience? It just didn't hit the mark. I kind of expected the host to be more on top of things. You know, a bit more professional? It just felt like it needed a little more care to really make it a good stay.

I booked an Airbnb for

I booked an Airbnb for a work trip, but had to cancel when my schedule changed. According to the policy, I should get 50% back, but my host twisted the rules and kept more than they should. This isn’t the first time an Airbnb host has tried to pull a fast one. I’ve learned the hard way that you need to be super careful with these hosts. Make sure your plans are rock solid and leave the place spotless, like you were never even there. Jaqueline and Danisha from California really took advantage of the fine print. Seriously, guys, watch out and always read the reviews and policies closely!

Negative experience

I've been trying to use their website for ages, but it's been a real headache. Logging in was impossible for months, and when I finally got in today, the prices were displayed in some currency I couldn't even identify. Super confusing. Then, when I tried again, I got redirected to services that I have no interest in at all. It's like the site doesn't even want me to be a customer. Seriously, I just want a smooth online experience, but this is just frustrating. I hope they fix these issues soon because it's really testing my patience and making me reconsider if it's worth the hassle.

This experience was frustrating, to

This experience was frustrating, to say the least. Trying to get my receipt after the trip was a nightmare. Every link I clicked on just sent me back to their site, promoting future stays. I needed a receipt, not a wild goose chase. It felt like an endless loop, and I didn’t have time for this. I only had a couple of minutes to get this done, and it shouldn't be this complicated. Just wanted a simple process, but instead, it was cumbersome and time-wasting. This really needs to be fixed. I’m not looking forward to using this service again if this is how they handle basic tasks.

I've been using Airbnb for

I've been using Airbnb for years without any issues, but my last experience was pretty disappointing. The host made checkout a nightmare. So, I wrote an honest review about it. Airbnb removed my review, claiming it violated their policy because it was retaliatory. Isn’t the point of a review to share your experience? Now I can't trust Airbnb reviews. It's clear why this host had only glowing reviews—negative ones get removed. Be cautious with Airbnb and take those perfect reviews with a grain of salt. They're not always showing the real experiences people have.

Booking places in France on

Booking places in France on Airbnb is a headache. You think you've found the perfect spot, only to discover most aren't even available. It's frustrating when you're all set to pay, and then you wait forever for a refund. I’m trying to find a place in the Alps, but five places turned me down. Why? Mostly because the prices weren't updated for the ski season, yet the listings are still up. It just wastes so much time. Airbnb should really fix this—it makes finding a place super annoying. I've had enough, honestly. I’m going to try my luck elsewhere.

Customer support - nightmare

I finally managed to book an Airbnb in Florida, but it was a huge hassle. The customer support was a nightmare. I kept getting bounced around from one agent to another, and no one seemed to know what they were doing. It shouldn't take three hours to book a place! I was so frustrated by the end of it. The process needs to be way smoother and customer support definitely needs improvement. Booking a simple stay shouldn't feel like pulling teeth.

I found a great spot

I found a great spot on Airbnb for my weekend getaway, but man, those cleaning fees were a shocker. The place was nice and the price seemed right, but when I saw the extra charges, it was almost as much as the room itself! It kinda felt like a bait and switch. I mean, the platform's super handy and all, but they really need to sort out those fees. It would make the whole experience way better for folks like me.

Last summer, I booked a

Last summer, I booked a month-long stay in Montenegro through Airbnb, expecting a wonderful experience. The country itself is beautiful, but our stay was a disaster. We arrived to find a so-called "full kitchen" that didn’t even have basic utensils. We had to buy our own pan to cook! Then, the washing machine leaked all over the floor, and our host was slow to respond. It never got fixed, and we spent hours cleaning up water every few days. The worst part was the centipedes. They invaded the house at night, making it impossible to sleep. The host shrugged it off as "normal near the forest," but even he admitted it was unusual. We had to buy poison, but it didn’t help much. The "pet-friendly" label was misleading too. The host threatened to shoot stray dogs that came near the property. To top it off, after all our troubles, the host demanded €120 for a damaged mattress that was already ruined when we arrived. Airbnb’s Resolution Center was useless, siding with the host and ignoring our issues. This experience made me question why I ever trusted Airbnb. They’ve lost their focus on quality and trust, and it’s clear they don’t prioritize their users' well-being anymore.

Really frustrating experience

I had a really frustrating experience with Airbnb recently and wanted to share it. I had to cancel a 5-night stay after the full refund period but before the 50% refund deadline. The host was kind and said they’d refund me if the dates got rebooked. So, I canceled early to give them more time to find new guests. When the dates got rebooked, things got messy. The host said one date wasn’t rebooked even though Airbnb showed it as unavailable. The refund amount seemed super low with no clear explanation. And the worst part? Airbnb charged service fees twice – once from me and once from the new guest for the same dates. I reached out to Airbnb support multiple times about the double-charging issue, but they just stuck to their policies and refused to refund the service fees (about $250). This felt really unfair and has seriously damaged my trust in Airbnb. I’ve been using them for years, but now I’m looking at other options for my future travels. Be careful with Airbnb’s refund policies – even if a host promises to refund you based on rebooking, Airbnb will keep their service fees, profiting twice from the same dates.

Avoid it!

I'm currently in Madrid, staying at an Airbnb apartment, and it's been a nightmare. Right from the start, we faced tons of issues and neither the host nor Airbnb has been helpful. We flagged problems on Monday, it's Thursday now, and nothing's been fixed. It's like playing ping-pong with them. The front door barely locks, and the windows don't lock at all. There's a brothel in the building, and the noise and disturbances at night are unbearable. The apartment's advertised as "quiet and cozy" but it's anything but. It's supposed to be for 8 guests, but there are only 6 chairs and the table is tiny. Basic stuff like soap and shampoo were missing, and many things are broken – the balcony door, toilet seat, blinds, sink, cabinets, TV, and WiFi is spotty. No hot water either, we've had to boil water for showers. And the washing machine leaks sewage, making the place stink. It's dirty, smells of smoke, and guest registration was messed up. We asked for a refund and another place but no luck. This Airbnb listing is totally misleading. Our holiday's been ruined, and we won't use Airbnb again. Avoid it!

Too risky and they just don't care about their customers

So my family and I, we used to love booking with Airbnb for our trips. Always had good experiences, hosts seemed nice, everything was fine. Until this one time. We booked a place that was just awful - dirty, humid, mildew on the walls, and the water heater didn't work. We contacted the host, expecting him to fix things. At first, he seemed like he'd help, but soon he got really rude and just stopped cooperating. We had planned to stay for another month but decided we couldn't stay in those conditions. I reached out to Airbnb support, and they assured me we could cancel without any fees. Everything was in writing, so I felt safe canceling. But, surprise, surprise, I got charged for the next month anyway. I showed Airbnb the conversation, but they didn't care. They sided with the awful host and charged us. After this, I looked into it more and found lots of stories like ours. It seems Airbnb just wants your money, and they don't care about their customers. We decided we're never using Airbnb again. Too risky and they just don't care about their customers.

Hey Airbnb Team, I gotta

Hey Airbnb Team, I gotta say, being a host on your platform has been pretty rough lately. There’s some stuff that really needs fixing. First off, it feels like my account's always under the microscope. Reservations get cancelled out of nowhere, and I’m left scrambling to explain to my guests. Plus, it seems like my messages with guests are being watched too closely, and it’s making me uncomfortable. My listings have been removed or suspended randomly, usually at night. It’s bad for my business and for my guests. The inconsistency in booking management is another headache. One day, guests can book instantly and check-in smoothly, the next day, I have to handle everything manually. It’s super disruptive, especially when I’m busy. And then there’s the money issue. I’ve paid for guests' reservations myself and still haven’t been reimbursed. This makes me question how fair and transparent Airbnb is. I've always tried to be a great host, but these problems are making it really hard. I’m owed a few thousand dollars, and it's just so frustrating.

I've always trusted Airbnb for

I've always trusted Airbnb for my travel accommodations, but my recent experience has shattered that trust. While staying in Medellín, Colombia, in March 2025, I was drugged with scopolamine and robbed in my rental. The criminals took my phones, wallet, and valuables worth thousands of euros. I did everything right: filed a police report, reported to Airbnb, and provided all evidence, including security footage showing the building's security failures. But instead of helping me, Airbnb suspended my account, blaming me for what happened. They claimed I violated their policies, despite me being the victim. I appealed, explaining I had no involvement in any illegal activities and that the security lapses weren't my fault. Yet, they refused to reconsider and shut down my account permanently. Is this how Airbnb treats victims of crime? Instead of support, I got punished. This is unacceptable. I urge Airbnb's executive team to properly review my case. I won’t stop until I get a fair resolution.

Too weird experience

I gotta share a weird experience with Airbnb that had me scratching my head. So, I had this guest who left a totally unfair review just because I reported their bad behavior during their stay. I even showed Airbnb clear proof that the review was retaliatory, which is against their own rules. But despite my efforts, Airbnb just brushed me off with generic replies and closed my case without a proper explanation. They told me, “The case is now closed… we do not have a way to override it… we appreciate your understanding.” Yeah, right—like I’m gonna understand that. Their “specialized team” didn’t even address how the review broke their policies. They just shut it down. I'm now thinking of taking this issue to the press or online communities because this shows a big problem in how Airbnb handles unfair reviews. Hosts, if this happened to you, speak up. We need a fair and transparent review system. Feel free to reach out if you want more details or wanna join forces. Cheers!

I’ve been running my holiday

I’ve been running my holiday villas in Greece for 20 years. It’s a slice of paradise with stunning sea and mountain views, nestled in peaceful olive groves. I take pride in offering top-notch service, legal and tax-paying, fully registered with tourist authorities. But man, dealing with AirBnB has been a nightmare. They're rated just 1.3 stars on Trustpilot, which is quite telling. Reading through those reviews, I felt a mix of disappointment and frustration. The platform seems to serve its own interests, neglecting both hosts and guests. The business is tough; it requires skill, knowledge, and a lot of investment, things AirBnB seems to overlook. They’re a giant like Uber or Amazon, but that doesn’t mean they understand the essence of hospitality. Too much reliance on AI, automated responses, and hardly any personal touch. They push for reviews but ignore constructive feedback about their own services. It’s been a bumpy ride with them, and quite frankly, disappointing.

What a terrible experience

I had a terrible experience with an Airbnb rental in Curitiba, Brazil. When I arrived, I immediately noticed that the apartment on the 15th floor had no window screens. This was a huge safety concern, especially since I was feeling unwell and had my young grandson with me. The host dismissed my concerns, saying he raised his own child in the same conditions without any problems. This felt very irresponsible. To make matters worse, the single bed turned out to be a low children's bed. The host admitted it but didn't think it was a big deal. I didn't even stay a single night, but the host refused to give me a full refund and insisted I pay 50% of the stay. Airbnb was no help at all. I had to sort things out with my bank. The host even changed the listing afterwards to include the lack of window screens, trying to cover up the issue. I'm not looking for a refund anymore, just want to warn others. Be very cautious with Airbnb and double-check reviews.

I booked a long-term stay

I booked a long-term stay through Airbnb, thinking it’d be a quiet and livable place like the listing said. Instead, it was a nightmare. The shared living room was constantly noisy, with loud TV and music blaring until 3 AM and starting again at 8 AM. This was never mentioned in the listing when I booked. After complaining, the listing was sneakily edited to include “noise potential.” Getting help from Airbnb support was frustrating. I sent them videos, screenshots, and detailed info, but they kept asking the same questions and suggested I cancel the booking myself without promising a refund. Plus, I couldn't even get to the apartment for the first three days because of severe flooding and a cyclone. I had to find emergency accommodation, and Airbnb didn’t seem to care. I’m exhausted, financially strained, and emotionally drained. Still waiting for a refund and some justice. No one should have to go through this. Airbnb really dropped the ball.

Waste time

I feel I need to share what happened so others don't go through the same. I was kicked out of my Airbnb after the host and building manager accused me of things I didn't do. They even called the police on me. The police searched me publicly, which was super embarrassing, but I had nothing to hide. I followed all the house rules, yet I was still singled out. It was clear to me that it was because I'm a young Black woman. Other guests, who were older and white, weren't questioned, even though the smell of cannabis was everywhere. After the police left, Airbnb canceled my reservation without even asking for my side. I was left with nowhere to stay and no support. I paid for 16 nights but only stayed for 9. They owe me over £1,000, and I haven't seen a penny. Airbnb hasn't even reached out to fix this. This whole thing was really upsetting. I trusted Airbnb to be fair and safe, but they let me down big time. No one should go through what I did.

As a loyal SuperHost with

As a loyal SuperHost with high ratings, I always thought Airbnb had our backs, but my recent experience was a real eye-opener. I got a 1-star review from a guest who was sweet and polite until I asked for reimbursement for damages, just like Airbnb advises. Suddenly, their tone flipped—they accused me of racism and even hinted at stealing from my place. Despite showing clear evidence that this review was pure retaliation, Airbnb wouldn’t remove it, breaking their own rules. Customer support was terrible; they called me briefly and then ignored my follow-up calls. Responses were copy-pasted and didn’t address my concerns, and my case was closed multiple times without any real investigation. This unfair review has wrecked my SuperHost status. Airbnb needs to protect hosts who play by the rules, not punish them. Hosts, be warned: Airbnb won't have your back if guests lie. They must start enforcing policies fairly and support dedicated hosts.

Booking with Airbnb has been

Booking with Airbnb has been a nightmare for me. After avoiding the platform for two years, I decided to give it another shot and booked an airstream camper in Austin. Turns out it was 25 miles away from Austin, not in the city itself. The place was nothing like the photos, with open doors, a foul odor, and unmade foam stacks instead of beds. Airbnb did refund me and gave a $50 coupon, so I tried again the next night. This time, the host bombarded me with a questionnaire about parties and my purpose in Austin. They demanded a $300 deposit or $35 waiver fee, which wasn’t mentioned when I booked. They even redirected me to another site to collect money and asked for my ID, despite Airbnb already verifying it. After hours of waiting and calls, Airbnb said it’s now their policy to let hosts collect extra money off-platform. It felt like a scam. I canceled and lost my money but kept my info safe. Airbnb just isn’t reliable anymore.

Just wanted to share my

Just wanted to share my recent Airbnb experience - not great. So, I booked this nice cabin by a lake in Virginia for a getaway with friends and family. We had an awesome time grilling and using the hot tub. I left a 5-star review for the host and got one in return, saying we left the place in good condition. But then, out of nowhere, the host accused us of trashing the place - vomiting, breaking a mirror, damaging the fridge, clogging the dishwasher, all sorts of things. We didn't do any of that, and he had no proof. I even found old pictures online showing the mirror was already cracked when he bought the place. Provided receipts showing we used disposable dishes, but Airbnb wouldn't accept any of it because I didn’t take pictures. Their customer service has been awful, just stalling and not responding for weeks. Now, they're trying to charge me for damages we didn’t cause. Honestly, after this, I’m done with Airbnb.

Staying at an Airbnb turned

Staying at an Airbnb turned into a disaster for me. During my visit, a huge tree branch fell on my car because the host hadn’t maintained the property well. This wasn’t just inconvenient—it was downright dangerous. The branch fell in an area where kids were often around, and it could’ve hurt someone badly. I immediately told the host and Airbnb, even sent photos of other dangerous branches. The host ignored it and took no action to make things safer. Trying to get help from Airbnb was a nightmare. My claim bounced around between different teams, with over 100 messages and phone calls. They promised reimbursement, but my claim vanished from their system, and months later, no resolution. Airbnb’s lack of responsibility and poor customer service really shocked me. They failed to address a safety issue and didn’t keep their word. I’d advise others to be cautious—Airbnb might not handle serious problems well.

The support system is a joke

I booked an Airbnb in January for an April stay, but in March, the host messaged me saying they’d made a “calculation error” and jacked up the price by 234€. My original booking was for 560€, and now they wanted 794€. Contacted Airbnb support, thinking they'd help, but nope. They said either accept the new price or cancel. I dug through Airbnb’s policies and found out the price shouldn't change after booking unless I agree. If I refuse, the host should cancel, not me. So why was it my problem? Airbnb offered a 20% discount on the price difference if I rebooked somewhere else, which still meant paying more. When I tried to leave feedback, the review link had expired. And I couldn't review the host either, because I didn’t stay. Seems like Airbnb protects its hosts more than guests. Hosts can change prices, and Airbnb won’t back you up. No accountability at all, and the support system is a joke.

Don't risk

Stayed at an Airbnb in Strasbourg recently and boy, it was a disaster. The host was extremely unpredictable and erratic, which made me feel unsafe the whole time. It all started when I pointed out that the heating wasn’t working properly. Instead of fixing it, the host barged into my room without permission and got super aggressive. Before I knew it, I was kicked out for no good reason. Airbnb did cover three nights at a hotel, but that didn’t really make up for the stress and emotional turmoil. Plus, they left the host's profile active on the platform, which is pretty worrying. Finding emergency accommodation was a nightmare and cost me a lot. Honestly, this whole experience made me question Airbnb’s commitment to guest safety. They need to do better background checks on hosts and take responsibility when things go wrong. If you're thinking about using Airbnb, just be aware of the risks.

I booked a place in

I booked a place in Thailand on Airbnb for 16 days, thinking it would be a hassle-free stay. Turned out, I was wrong. A few days before my trip, I discovered that short-term rentals like mine are actually illegal there without a hotel license. The host even told me not to mention Airbnb at the front desk. Sketchy, right? I reached out to Airbnb, expecting some help, but got nothing. No compensation, no apology, nothing. They admitted they don’t check if listings are legal. Airbnb basically said, “We don’t verify compliance with local laws.” So, they’re okay with illegal listings and leave guests to deal with the mess. I told them I might report this to the Thai tourist police, and their response was a blunt “Case closed.” It’s risky and irresponsible. If you're traveling to places with strict rental laws, like Thailand, Japan, or Italy, don’t expect Airbnb to have your back.