Airbnb Reviews - 525

I've been a fan of

I've been a fan of Airbnb for a while, but my last stay was a real eye-opener. I ended up stepping on two rusty nails from a loose plank in the place I rented. Reported it right away and thought they'd handle it quickly. Boy, was I wrong. I got bounced around from one department to the next for six long weeks. Every new person just said sorry and promised to get back to me, but then...silence. It felt like they just wanted me to give up. After all that, they tossed me a $200 "goodwill" gesture, which felt more like a brush-off than real help. I’m disappointed in how they handled my injury. It’s not even about the cash; it’s about feeling valued. Might have to rethink using Airbnb in the future.

I used to be a

I used to be a proud superhost for two years, never had a glitch with my apartment. But one day, chaos struck. I had scheduled some repairs, and suddenly, a guest booked for the same day. Panic mode! I messaged the guest right away, but silence. Tried to cancel on the platform, but it was like hitting a brick wall. Called customer service, and it felt like forever. They wanted an invoice for the repairs, which I didn’t have because my husband's friend was doing them. Then, they asked for photos. Seriously? They finally canceled but slapped me with a 50 euros fee and stripped my superhost status. Unbelievable! I ended up taking my apartment off the platform. I'll find better options elsewhere.

After years of being a

After years of being a devoted host and generating significant revenue for Airbnb, I was shocked by their lack of support when I faced a serious issue. A host in Thailand scammed me by refusing to refund a promised deposit, even though they rebooked the property for the same period. Instead of backing me up, Airbnb threatened to remove me from the platform. Their customer service and management are a complete letdown. It's disappointing to see a company I once trusted handle situations so poorly. I’m exploring other platforms now, ones that value their hosts and take customer service seriously. Airbnb, it's time to step up or face losing more loyal users like me. Merry Christmas, indeed.

We walked into the apartment

We walked into the apartment and it was boiling inside, like, almost 100 degrees, while outside it was freezing, around 30 degrees. The heating and AC were just acting crazy, either full blast or nothing. Tried to get the host to help, but they didn't care. The next morning, after a sleepless night, we asked the host if we could leave and get a refund. They flat-out refused. Eventually, we called the leasing office. They came over, said it was an electrical issue that could’ve started a fire, and gave us space heaters. The place was also right on a busy road, so loud we couldn't open the windows. Airbnb sided with the host, and we only got $75 back from our $933 stay. What a nightmare.

Laura and I were trying

Laura and I were trying to book a place and thought we could split the payment between two cards. We got told by support that it was possible: make two payments on one card, then call Airbnb to reverse the second payment and use a different card for it. Sounded simple enough, right? But after the second payment went through, they suddenly claimed their policy changed and they couldn’t help us anymore. We spent hours on the phone, talked to several agents, and still got nowhere. It's like running in circles. Now, we're thinking about involving an attorney because Airbnb's customer service left us hanging with no solution. This experience has been really frustrating and disappointing.

I booked a studio in

I booked a studio in London for December 13th, and from the get-go, things went downhill. Tried reaching out to the host in the afternoon, no response. Hours later, I arrived in London, it was dark, and still nothing. Even the support team couldn't sort it out. By 1:00 am, we were left with no choice but to shell out £200 for a last-minute hotel, despite having already paid for the Airbnb. Today is December 14th, 6:40 pm, and we're still without a place. My fiancée is in tears, shivering in the cold, with nowhere to go. Reversing the payment won't help immediately, as it's stuck till month-end. Three different support reps later, and we're still stranded. This is beyond frustrating.

I booked a month-long stay

I booked a month-long stay at a studio via Airbnb, thinking it would be a pleasant experience. At first, it was quite nice, but soon enough, I discovered bugs crawling around. I contacted Rare Homes, the property managers, and they promised to handle the issue. Meanwhile, I was getting bitten, developed an allergy, and ended up needing medical attention. To make matters worse, Airbnb blocked my account, so I couldn't even leave a review. I spent days trying to regain access, but they said the block was permanent. No refund, no support, just shut out. It's frustrating and unfair. I got sick and had to deal with so much hassle, yet Airbnb didn't even bother to help. Such a letdown.

I’ve been a loyal Airbnb

I’ve been a loyal Airbnb host for years, always maintaining a spotless record. This time, things went south. A guest left my place in a mess—cigarette burns on the sofa, wine stains everywhere, and furniture in chaos. I reported it right away, thinking Airbnb would have my back. But then this guest hits me with a 2-star review, full of wild accusations. I reached out to Airbnb Support, expecting help. Instead, I got stuck in a loop: they won’t remove the fake review unless I drop my damage claim. I’m baffled. Shouldn't these be separate issues? The lack of real support is frustrating. Hosts deserve better treatment, not endless copy-paste replies. Airbnb, it's time to step up.

As a loyal Airbnb host

As a loyal Airbnb host for a decade, I’m beyond frustrated with their so-called Aircover. Imagine needing to provide a mini-documentary of your home, complete with photos of inside drawers, just to prove it wasn’t trashed by guests. It's like they think my 1200-plus positive reviews mean zilch. It's infuriating that hosts, who are critical to their business, are treated like an afterthought. I’ve always taken pride in maintaining a welcoming space, but now it feels like Airbnb just doesn’t care about us anymore. It’s like they’ve forgotten who’s helping build their platform and community. The whole experience has left me feeling undervalued and more than a little disheartened.

I booked a vacation rental

I booked a vacation rental months ahead, thinking everything was set for a perfect getaway. But just weeks before the trip, they canceled out of nowhere. Stressed and scrambling, I found another place that looked good in photos. But when I got the address, the neighborhood was far from what I expected. Tried to cancel almost immediately, but they refused to refund me, despite claiming my card wouldn't be charged yet. Reached out to customer service, but it was like shouting into a void—no response, no help. I'm stuck with this mess and seriously considering legal action. This whole experience has been such a headache, and I just can't believe how poorly handled it all was.

I've been stuck in a

I've been stuck in a loop with Airbnb for what feels like ages now. My listing went on pause four months back, and despite my efforts, it's still sitting there collecting dust. I've reached out to their support team more times than I can count, hoping for some clarity. Initially, they said it was due to missing documents, which I quickly sent over. Then, out of the blue, they changed the story, blaming it on some "new product launch." These constant shifts in their reasoning are beyond frustrating. I just want my listing back online. Is it too much to ask for clear and straightforward communication? It feels like I'm chasing a moving target, and it's honestly exhausting.

We decided to take a

We decided to take a little trip to see the grandkids while my husband could still manage the travel. We've had good luck with Airbnbs before, but this one was just not it. The place had an odd smell that just wouldn't go away. We didn't want it to ruin our family weekend, so we moved to a nearby hotel. I messaged the host, explaining the situation. To her credit, she offered a refund for the last night, which was a nice gesture. However, once we got home, things took a turn. The host's messages were unsettling, and her public review was harsh. I tried to close my account, but Airbnb will keep it open for 60 more days. I think I’ll explore other options for future trips.

Stayed at a place in

Stayed at a place in Folsom recently, and it was quite an experience. The house was packed with the family's personal stuff everywhere. Cabinets and closets were locked, so no chance to use dishes or hang up clothes. The smell was something else—cat urine downstairs and dog odor upstairs, like a mini zoo in the main bedroom. Tried to talk to the host over text about why we were there, hoping to stay until our new place was ready. But the mix of smells and the host walking around while my daughter was sleeping was just too much. We only lasted two days and left feeling pretty upset. If you’re gonna rent it out, clear out the clutter and fix the smells. Wouldn’t recommend.

Imagine driving six hours with

Imagine driving six hours with two little ones and a dog, only to find your Airbnb doesn't exist. I was left high and dry, no thanks to an unresponsive host and a dud phone number. Panic set in as I tried booking another place, but Airbnb’s system flagged me, thinking I was up to no good with a last-minute booking on New Year's Eve. No Airbnb or hotel would take us with the dog, leaving us stuck. Hours on the phone with Airbnb got me nowhere, just a refund for the phantom listing. They promised a 20% reimbursement for a new place, but later denied it. Ended up paying €2300 for a dog-friendly house on another site. Trust shattered after a decade of loyalty. Never again.

I planned a vacation months

I planned a vacation months in advance, securing a nice spot on Airbnb. Everything seemed fine until out of the blue, an email popped up saying my booking was canceled. No explanation at all. I reached out to the host, who claimed it was some "system error" and suggested rebooking. Frustrated, I tried Airbnb's help center, hoping for answers, but they were no help at all. They refunded my money, but honestly, the hassle wasn't worth it. This isn't the first time I've heard of this happening either. Random cancellations seem to be a pattern with Airbnb. With customer service like this, I don’t see myself using Airbnb again. Just too much stress for a supposed vacation.

I had a terrifying

I had a terrifying experience at an Airbnb in Croydon, London. The host seemed to be drinking all day, and there were random men in and out of the place, making me feel unsafe. I reported this, but Airbnb didn't help. I thought things would get better at my next booking in South Africa, but it was a nightmare too. The host's house was the only way to access my room, and the door wouldn't lock properly. Construction noise, barking dogs, and a neighbor's business added to the chaos. I felt trapped and constantly watched. Airbnb's customer service was useless, ignoring my concerns and closing my case without resolution. I will never trust Airbnb again after this ordeal.

I had a really

I had a really disappointing experience with a company that seemed to be more interested in charging extra fees than actually helping their customers. They claimed I had damaged some items, but never showed me any proof of the condition before or any real repair costs. It felt like they were just trying to make some extra money off me without being upfront. I kept asking for evidence, but they just dodged the questions and sent me generic responses. It's frustrating when companies don't stand by their promises and instead focus on squeezing more out of their customers. I'd suggest steering clear of them if you don't want to deal with unnecessary hassle and charges.

Avoid Airbnb like the plague!

Avoid Airbnb like the plague! It was a total disaster from start to finish. My one and only experience was a nightmare. The place had clogged toilets and a shower that barely worked. The host's description was all lies. Customer service? A bunch of unhelpful folks who kept bouncing me around until I gave up. They refunded half my money, but the headache wasn’t worth it. Now, I have a $500 credit that’s impossible to use because their website is a mess, and their service is even worse. Honestly, it feels like they don’t care about their customers at all. Just read the reviews; the low ratings say it all. Save yourself the trouble and choose a hotel or another site.

I booked a stay through

I booked a stay through Airbnb hoping for a smooth experience, but it turned into quite the ordeal. The host promised a sweet discount, which was the only reason I could afford it, but that never happened. Instead, he pushed for most of the payment in cash or via PayPal, leaving just a night on Airbnb. Felt sketchy, so I reported it. Airbnb’s response? They let the host know I reported him and told me to either stick with the booking or cancel on my dime. No refund, no protection. Spent the entire weekend bouncing between support agents, each missing the point. I felt stuck, manipulated, and unsupported. Airbnb had one job: to have their guest's back. Total fail.

I've been with Airbnb for

I've been with Airbnb for a decade, and honestly, it's been a rollercoaster. This time, though, things went south. Had this host who just decided to write a completely false review about me. I spent hours trying to get it sorted, thinking Airbnb would have my back. They kept saying they'd fix it, but nothing changed. Felt like they were stringing me along, and it was frustrating. To top it off, they charged me £200 for a week's service with zero support. It's like they’ve grown too big to care about the little guy anymore. Really disappointed, can't recommend them for either holidays or hosting now. It’s one star from me for their so-called customer service.

When I booked a Junior

When I booked a Junior Suite at Fontainebleau Sorrento, I was excited for a smooth vacation. But, things went sideways when the host canceled my reservation at the last minute, leaving me in a real bind. I had to scramble to find another place, and the only option left was a whopping $1,500 more. What really irked me was the host trying to make me cancel so they could rebook at a higher rate, even though I paid upfront ages ago. I reached out to Airbnb, hoping they'd cover the extra cost and stick to their policy, but my claim was turned down. It's frustrating and unfair, and I'm pushing for a review of the host’s actions to save others from this hassle.

I've been hosting for over

I've been hosting for over a decade and have usually had great experiences, but recently things took a strange turn. A guest booked for one person but then wanted to add another without updating the reservation. I couldn't approve that change because, well, rules are rules. Instead of understanding, she left me a dishonest one-star review, claiming I didn't communicate, which wasn’t true. I provided all the info she needed from the start. Surprisingly, Airbnb sided with her, which felt really unfair. It seems Airbnb's standards have slipped over the years. I really hope the company makes some changes soon to restore trust and fairness for hosts like me.

I tried using the new

I tried using the new version of their app and, honestly, it's been a nightmare. The update has pretty much rendered it useless. I reached out to their helpdesk multiple times, hoping to get some assistance. But each time, the response was disappointing. It felt like they just didn’t care to fix the problem, which is strange because you'd think they'd want to keep customers happy. It's frustrating because it seems like they're not interested in resolving this at all. I wanted to rate them lower, but 1 star was the minimum. It’s a shame because I used to like their service. Now, I'm just left wondering if they’re even bothered about losing customers.

I decided to give

I decided to give this company another shot, hoping things had changed since my last encounter years ago in the U.S. Sadly, it looks like they've taken a step back instead. The service was a mess from start to finish. Honestly, it’s like they’ve forgotten what customer care even means. Every interaction felt like an uphill battle, and I left feeling more frustrated than ever. I thought maybe they’d improved over the years, but apparently not. It’s disappointing to see a company still struggling with the basics. If you're considering them, I'd suggest looking elsewhere. There’s got to be better options out there that actually value their customers.

I stayed at a

I stayed at a place near Università Bocconi in Milan and had a rough experience. After checking out, the owner accused us of causing $580 worth of damage, which we didn't do. We've got video proof showing we left the place in good condition, but somehow, Airbnb sided with the owner. It feels like we're being taken advantage of because they're renovating the building and perhaps looking for extra cash. Plus, the location was super noisy with ambulances blaring at all hours. Just a heads-up to anyone considering staying there—be cautious. It's frustrating to deal with false accusations and being ignored when you've got evidence to back up your side.

I booked an Airbnb thinking

I booked an Airbnb thinking it would be a fun getaway, but it turned into a bit of a nightmare. When I arrived, everything seemed fine, but soon after, the host accused me of causing damage I didn’t do. They even sent in old photos as "evidence." Thankfully, I had my own proof and managed to clear things up. But here's the kicker: when I wrote a review to warn others, Airbnb deleted it, yet kept the host’s false review on my profile. It felt like they cared more about their business than being fair to guests. It's disappointing, really. If you're booking, be cautious and maybe even document your stay with photos or videos. Better safe than sorry.

You know, Airbnb used to

You know, Airbnb used to be this awesome platform where everything felt so host-friendly. But things have really changed. Fees are skyrocketing, and the quality of service seems to have taken a nosedive. Trying to get in touch with support? It's like shouting into a void. Guests now have these hotel-like expectations but aren't ready to pay the same prices, which just doesn't add up. And honestly, it feels like the platform's policies ignore what hosts actually need. It's become more stressful and expensive, and I'm struggling to find any real value in sticking around. At this point, continuing with Airbnb just doesn't make sense for me anymore.

I had to cancel my

I had to cancel my Airbnb stay in Tulum because of some scary stuff happening nearby, like cartel violence and alerts from the U.S. Embassy. Even the host admitted things were getting dangerous around there. But when I asked Airbnb to step in, they said their Major Disruptive Events Policy didn’t apply unless they decided to “activate” it, which they hadn’t. No clear info was given about how they make that decision. So, I was stuck with the host’s strict cancellation policy. It really got me thinking about how Airbnb handles safety issues and how they communicate these policies. Feels like they should be more upfront about such important stuff.

Staying at Salar in Miami

Staying at Salar in Miami was a rollercoaster. We thought it'd be a relaxing getaway, but things turned sour. We were hit with charges for damages we didn’t cause, and when we asked for proof, they couldn’t provide any. Just when we thought the case was closed, it reopened—three times! It felt like a never-ending saga. And then, without any heads-up, we were charged again. It left us feeling frustrated and exhausted. The location was great and the room was nice, but the billing issues overshadowed our entire experience. It’s hard to enjoy a vacation when you're constantly dealing with unexpected charges. Definitely not what we were hoping for.

Rented a house at 9150

Rented a house at 9150 Tee St. in Davenport, FL for Thanksgiving—big family gathering, you know? Walked in, and the place was a mess. And the stove? Had this hairline crack that turned into a full-blown disaster while making dinner. The host slapped me with a $285 bill for it. Tried to dispute it with Airbnb, but man, what a waiting game. By the time Airbnb got back to me—14 days later—I couldn't even leave a review. Feels like a setup, right? Airbnb's supposed to have your back, but it sure didn't feel like it. After all this, I’m done with Airbnb. I'd rather camp out in my car than deal with this nonsense again. Spread the word: steer clear.