Airbnb Reviews - 525

I stayed at an

I stayed at an Airbnb and had quite an experience. The place looked charming online, but reality was a bit different. First, there's this thing about host cover not really being what it seems. You think you're covered, but if something big happens, like a fire, you're kinda on your own. Airbnb support? Not really the safety net you'd hope for. They just pass the buck to the host, leaving you hanging. It's become kind of risky, honestly. The idea of having a cozy home away from home is great, but the safety net feels pretty flimsy. It's a bummer because travel should feel safe and secure. Just something to think about if you're planning a trip.

When we arrived at the

When we arrived at the rental, it was a total shock. The place was nothing like the photos—everything seemed photoshopped to hide the real mess. There was damage everywhere, mold in corners, and bugs both alive and dead. It was disgusting. We couldn't stay there and found another place nearby. Tried to get Airbnb to help with their "Aircover," but they were no help at all. No refund, just excuses. Honestly, it felt like a scam to lure people in with fake pictures. After reading other stories, I realized we weren't alone. From now on, I'm sticking to hotels and resorts. At least there, I know what I'm getting and they care about their guests.

I've been using Airbnb on

I've been using Airbnb on and off for years, but my last trip to Colombia was a nightmare. It felt like Airbnb just didn't care. My friend and I found so many issues in the place. Rain leaked into the bedroom because of a bad window seal, the Jacuzzi was broken, and the sliding door wouldn’t close properly. The worst part? The place was dirty when we arrived—dust on the floor, dirt on the counters, and even ants marching around. I tried to get a refund, but Airbnb offered a measly coupon instead. They don’t seem to care about any problems between you and the host. Honestly, I’m done with Airbnb. I can't believe they’re still in business.

I remember when Airbnb was

I remember when Airbnb was the go-to for quality stays, but things have really taken a turn. I booked what was advertised as a private room in a home, thinking I'd have a cozy spot to relax. But I ended up in this shabby hostel-like place. No bed, just a mattress on the floor of the 7th floor, and the shower’s all the way down on the ground floor. It was nothing like what was promised. It's really disappointing to see Airbnb pairing with low-grade listings like this. It felt misleading, almost like false advertising. They really need to step up their game and ensure listings are truthful. Otherwise, it's just not worth the risk anymore.

I've been hosting on Airbnb

I've been hosting on Airbnb for over a decade, but lately, it's been rough. I had this guest who stayed for over two months, never cleaned up, and then had the nerve to ask for a refund weeks later. She even trespassed into areas she wasn't supposed to and swiped some detergent. When she left a review with my last name, Airbnb didn’t care about the privacy breach. Then, as a guest, my child's name was shared in a review, and again, nothing was done about it. Lately, people are booking with fake profiles, like this one Russian guest who used a friend's account. Airbnb's lack of action is disappointing and frustrating for hosts like me.

I remember when Airbnb was

I remember when Airbnb was all about the hosts, but lately, things have really gone downhill. The fees keep climbing, and the service? It’s just not what it used to be. Getting support feels like pulling teeth, and the guests? They're expecting hotel-style treatment without wanting to pay those prices. It's like the platform's forgotten about us hosts entirely. Policies seem so one-sided, leaning towards guests, and it just adds more stress and costs for us. Honestly, the value just isn’t there anymore. Running things on Airbnb used to make sense, but now, it’s just a headache. I’m seriously questioning if it’s worth sticking around.

So, here's what happened. I

So, here's what happened. I booked this cute little spot on Airbnb, thinking everything would be smooth sailing. But then, out of nowhere, I got hit with an $800 charge for a cracked window. Now, this window had a crack starting from the bottom of the frame, and there was absolutely no sign of any impact on it. I’m positive we didn’t cause it, but the Resolution Team didn’t seem to care about that. The whole process felt super unfair and not transparent at all. Honestly, it just left a bad taste in my mouth. Airbnb really needs to step up their game when it comes to handling these kinds of claims and actually supporting their guests.

I had the most

I had the most disappointing experience with an Airbnb booking. Everything seemed fine until a fire broke out in the building. Panicked, I reached out to Airbnb for assistance. It took them two whole days to respond, leaving us completely stranded and stressed. And the worst part? No refund was given. It's frustrating to realize that the so-called "AirCover" isn't as reliable as it's made out to be. You're basically left to fend for yourself in emergencies. I’ve learned my lesson the hard way and would think twice before booking through Airbnb again. It's not worth the risk when you're counting on genuine support in tough situations.

I booked a stay

I booked a stay through Airbnb, and let's just say it was a bit of a mess. The host, Guestready, claimed I didn't return one of the key cards, even though I handed them all back and even snapped a photo as proof. Despite showing them the evidence, Airbnb is asking me to cough up €125 to replace a key. It's frustrating when you're honest and still get blamed for something you didn't do. I expected better support from Airbnb, but they just seem to be ignoring the whole situation. It's not just about the money; it's about being heard and treated fairly. Really hoping they sort this out soon, because right now, it's left a sour taste.

Booked a place for my

Booked a place for my wife and her friend in France, thinking it was a cozy little spot. Surprise, they end up sharing with some middle-aged guy who smokes like a chimney. Not what we expected at all. Checked the booking details again, and still can't find where it says they’d be sharing. Tried to get Airbnb to sort it out, but no luck there. They just told me to read better next time. Seriously? At least now I won’t stress about my wife rooming with random strangers. Guess it’s goodbye Airbnb for me. I mean, the guy might’ve been harmless, but what if he wasn’t? Plus, can't even get a straight answer on how to lodge a complaint.

I booked a rental from

I booked a rental from March 3 to April 3, but things went south. Living in Israel, my flights got canceled due to the ongoing situation – not something I could control. I reached out to Airbnb and Check Point Realty, hoping they'd understand and maybe offer a refund or at least some flexibility. But nope, both were pretty firm on their no-refund stance, even when it was clearly an extenuating situation. It's super frustrating when you’re stuck because of events beyond your control, and there's no room for flexibility. I get policies, but sometimes a bit of understanding would go a long way. Not the kind of experience I expected.

After nine years of hosting

After nine years of hosting with Airbnb, I finally decided to call it quits. Over the years, there were some good moments, but the last holiday season was the final straw. It’s like hosts are left hanging, dealing with guests who just don't respect the space. My place is top-notch, and yet, there’s no real way to handle those who mess it up. The supposed support system? More like a maze of unanswered emails and selective responses. I felt more like a nuisance than a partner. It's frustrating to see hosts left without the backing they deserve. So, I’m stepping away, feeling a bit let down and hoping for better support elsewhere.

You won't believe what happened

You won't believe what happened when I hosted this guy. He smoked inside my house and brought along people I didn’t know, even though I clearly said no visitors. The worst part? He left cigarette and weed residue all over the bed. Then, out of the blue, he turns up demanding $150 to delete his review! I had video proof of everything and reported it, but Airbnb just shrugged it off and kept his review up. They said there was nothing more they could do. Honestly, it was terrifying to feel so unsafe in my own home and get no real help. Hosts really need better protection and a system that actually deals with these serious issues.

After a decade with Airbnb

After a decade with Airbnb and 37 stays, I hit a snag. Had a minor spill from a cooler that barely touched the hardwood, but the host claimed $44k in damages—seriously?! I challenged that ridiculous claim, and after 2 months, Airbnb decided to give him $10k, and this was 6 months after my stay! They demanded I pay the $10k, and when I asked for proof of repairs and their so-called "investigation" report, they just shut down my account. Honestly, the customer service was atrocious. Can't recommend them anymore and I'm spreading the word to everyone I know. If there was an option for less than 1 star, I'd take it in a heartbeat.

I booked a place thinking

I booked a place thinking it’d be a nice getaway, but man, I was wrong. It feels like Airbnb’s been taken over by these big companies instead of real people. You pay a hefty deposit, like half the cost, and if something comes up, tough luck. Tried to cancel almost a month before my trip, 28 days to be exact, and they wouldn’t give my money back because their policy says 30 days. It’s like they don’t care about their customers anymore, just the cash. Really disappointing. Miss the days when it was about connecting with genuine hosts, not just being another number to these pseudo holiday companies. Just left feeling ripped off.

I can't believe how frustrating

I can't believe how frustrating my Airbnb experience was! I ended up talking to eight different support agents, and not a single one seemed to care about helping me. I kept having to start over, explaining the same issue repeatedly. It was like they just passed me around without any follow-up or responsibility. I expected better from such a big company. It really felt like I was screaming into a void, and nobody was listening. The lack of coordination and empathy was shocking, especially when you need support the most. Such a disappointing experience, and now I'm really hesitant about booking with them again in the future.

We booked a place on

We booked a place on Airbnb, thinking it’d be a cozy getaway. But when we arrived, the place was a disaster—sewage flooding everywhere. We couldn't believe it! We tried reaching out to Airbnb, expecting them to help or at least give us our money back. But nope, they sided with the host, despite all the evidence we had. Felt like they cared more about keeping the host happy than our safety. It was so frustrating and stressful. Honestly, it was a nightmare and totally unacceptable. I thought Airbnb would be more reliable, but this experience has me rethinking using them again. Just a heads up for anyone booking—be careful!

I jumped back into

I jumped back into hosting on Airbnb after a long break, and wow, things have changed, not in a good way. The platform's riddled with glitches – my calendar's a mess, and my listing seems to vanish into thin air without explanation. Trying to get help from customer support? It’s like talking to a wall. Seriously, how can a company valued at nearly $100 billion feel so slapped together? It's like they're running on a shoestring budget. I expected more from such a giant in the industry. It's frustrating, and honestly, I'm starting to wonder if it's worth the hassle. Hosting used to be fun, but now it feels like a chore.

I booked an Airbnb

I booked an Airbnb expecting a cozy getaway, but what a mess it turned out to be! The place was nothing like the pictures—dirty and cluttered with random stuff everywhere. It was so disappointing. I tried reaching out to Airbnb for help, but it felt like talking to a wall. No response, nothing. The host didn't seem to care either, just shrugging off my concerns. It's frustrating when you're counting on a nice stay and end up dealing with this kind of hassle. Makes me think Airbnb support and some hosts just don't value their guests at all. Wouldn't recommend this place to anyone looking for a clean and welcoming stay.

I had a pretty

I had a pretty frustrating experience with Airbnb. I booked two different places for a trip, and both hosts canceled on me last minute, saying the listings weren't available anymore. It left me scrambling with nowhere to stay. It feels like the hosts can just change the rules as they please, which doesn't seem fair. I ended up super stressed and had to find alternative accommodations on the fly. Honestly, it made me rethink using Airbnb in the future. I've heard better things about VRBO, so maybe I’ll give them a try next time. I just want a reliable booking where I don’t have to worry about last-minute cancellations.

We decided to book a

We decided to book a cottage that was a bit of a trek, about a 6-hour drive based on what we saw on Airbnb. On arrival, it was clear that the description was way off. The place was filthy and definitely not like the pictures. They mentioned a "private garden," but it was just a parking spot with some grass, far from private or garden-like. The listing also claimed "newly renovated," which was not true at all. The dirtiness of the place was unbearable, so we left early. Airbnb tried to make it right with a £50 voucher, but honestly, we won't be using their service again. Looking into what trading standards can do next.

I had a terrible

I had a terrible experience with Airbnb, and I wanted to see if my hunch about their customer support was right. Turns out, it’s even worse than I imagined. I’m beyond frustrated after being ignored and tossed around for five straight days. I paid 1200 USD and got nothing but headaches in return. Every time I called, I got different answers, and it seemed like no one really cared about resolving my issue. It’s like they don’t even know what’s going on with their own system. I just want my money back and to never deal with this mess again. If you’re considering using them, be ready for a nightmare if things go wrong.

I stayed at a

I stayed at a cabin through Airbnb, and it was a complete disaster. The host accused us of breaking things we didn’t even touch, like a washer knob and a chair that was blown over by the wind. They also blamed us for a “club” bracelet and balloons that weren't ours. The place was falling apart, and yet they had the nerve to lie in their review. They even claimed there were suds in the hot tub, but we didn't use any bubbles. It felt like they were just trying to get money to fix up the place. I've switched to using VRBO, where my experiences have been much better. Honestly, Airbnb really dropped the ball on this one.

Stumbled into a bit of

Stumbled into a bit of a mess with Airbnb recently. I mean, you'd think a giant company like that would have their act together, right? Turns out, their customer support's way across the world in South Asia, and getting help was like pulling teeth. It’s wild to think a company raking in billions can't sort out a dodgy listing, especially one that’s clearly breaking some rules. The host was being evicted and still had the place up for grabs! Felt like Airbnb was just looking the other way to keep the money rolling in. It's all about the dollars, I guess. Hope I don't have to deal with that circus again anytime soon.

I was all set for

I was all set for a week-long getaway and had booked an apartment well in advance. Just two weeks before the trip, the host called to say the place wasn't available anymore. Total bummer. I reached out to Airbnb, hoping they’d sort it out, but they basically shrugged and said they couldn’t help. Now I'm stuck without a place to stay, and it seems every other option is fully booked. It's so frustrating when plans fall apart like this, especially when you've been looking forward to a break. I really thought Airbnb would have my back, but now I'm scrambling to find somewhere else. Not a fan of this experience at all.

I've been hosting a bunch

I've been hosting a bunch of apartments for years, and let me tell you, dealing with Airbnb these days feels like pulling teeth. Once upon a time, things were decent, but now it’s just a mess. They’re quick to hound me for instant replies and top-notch service, but when I need help or a simple answer from them, crickets. It's like talking to a wall. The lack of support is beyond frustrating, especially when they expect us hosts to jump through hoops. You’d think after all this time, they'd have their act together, but nope. The double standards are exhausting, and it’s making hosting more trouble than it's worth.

You won't believe the chaos

You won't believe the chaos we went through with Airbnb. We hosted some guests who turned out to be a nightmare, like they had no respect for the place. We thought, "Okay, let's file a claim, Airbnb will sort it out." But nope, they just brushed us off, saying they couldn’t help. It felt like talking to a wall. We've been hosting for a while, and honestly, this was the last straw. Airbnb just didn’t have our back, and now we're out, both as hosts and users. It's a shame, really liked the idea of the platform but can't deal with the lack of support anymore. Just feels like they don’t care about the hosts at all.

Just a bit of a mess

When I arrived at my Airbnb, ready to work remotely, I found there was no WiFi. Total disaster, right? I reached out to Airbnb and they apologized, said they'd refund me, and even helped me book another place. They promised a 30% refund for the nights without WiFi and a full refund for the unused ones. But then things got confusing. I ended up with two bookings, and the refund for the first place was suddenly up to the host. Airbnb said they'd handle it, but now I'm stuck with two reservations and no clear refund. The support was nice and all, but I’m still waiting on that refund. Just a bit of a mess, really.

Beware!

I've stayed at quite a few Airbnbs over the years and generally had pretty good luck, with only a few minor hiccups. But this summer was a different story. We rented a spot that had some small electrical problems, nothing major, and suddenly the hosts were sending us nasty messages and wrote a terrible review about us. It felt way out of line. We reached out to Airbnb for help, but they were useless in sorting things out. As a customer who always gets along with hosts, this was really disappointing. I didn't expect such a negative experience, and it left a bad taste. Not planning on going through that again.

Booked a place in Los

Booked a place in Los Cristianos for April and went to check it out a few weeks ago. Turns out, the property was nothing like the description! It was right above a bustling fish restaurant with outdoor seating. Imagine the noise and the smell! Tried to cancel, and they told us to contact the host and send photos to prove it. Seriously, how do they not know what's on their site? Why is it on us to fix their mistake? Luckily, we checked it out before April, or we'd have been stuck with it. Now, the host agreed to refund our deposit, but dealing with Airbnb to sort it out has been a nightmare. Watch out, folks!