Airbnb Reviews - 525

During my recent trip to

During my recent trip to Riyadh, I booked a 10-day stay via Airbnb, but it quickly turned into a disaster. Despite confirming a no-smoking policy, cigarette smoke filled the apartment every night, making it unbearable. And cockroaches? They were everywhere! Imagine finding one crawling above a sleeping baby—absolutely horrifying. On top of that, the water supply was cut off for hours, twice during our stay. We tried resolving these issues through the Airbnb app, but the host was unresponsive. Airbnb’s initial compensation was laughable—only 10% for the disrupted nights. After much back-and-forth, they finally offered $200, which hardly covered the £500 we paid, let alone the extended stay and missed business meetings. Be cautious if booking in Riyadh; it’s a far cry from Airbnb experiences in Europe.

In August, my partner and

In August, my partner and I decided to give Airbnb another shot and stayed at Donal's place in Stow, Scotland during the Edinburgh festival. The stay was okay, but what happened afterward was baffling. Donal left us a negative review claiming we left his place "messy." This was odd because we were barely there, just grabbing a quick breakfast before heading out all day. We didn't even touch the cooker or washing machine. I left him a decent 4/5 review, noting a minor issue with the hot water, which he said he’d fix. But when I asked him to clarify his messy comment, he went radio silent, which was unlike him. Airbnb’s support was no help either; they told me I could request the review's removal but then quickly denied it. Disappointed, I might switch to other platforms for future trips.

I once had quite the

I once had quite the ride with Airbnb that made me scratch my head in disbelief. First, there was my Buenos Aires adventure. I booked a place for a couple of days, planning to extend if I liked it. But, surprise, the toilet was a disaster. The host agreed to let me leave early and pay for just one night. However, when I lingered a bit, unsure of my next move, she barged in with her husband, who went nuts, tossing my things at me while she filmed the whole scene. Traumatizing, right? Reported it, but my review got deleted for violating some rule. Then there was my Guadelajara fiasco. Booked an expensive apartment for a month but had to leave Mexico after 10 days. The host refunded 80%, but Airbnb kept their $600 fee, claiming they couldn't do partial refunds. Seriously frustrating!

Staying at Michelle’s place in

Staying at Michelle’s place in Weaverville was an absolute nightmare. From the moment we arrived, she was incredibly rude and made us feel uncomfortable. She accused us of stealing and tried to charge us extra without any proof. We had been approved to bring our two emotional support animals, but she insulted them, calling them dirty. Her cabin was supposed to be pet-friendly! I tried to leave a review about this terrible experience, but it disappeared. It seems like guests have no voice, and Airbnb isn’t doing enough to protect us from discriminatory hosts. I even filed a complaint, but nothing happened. This experience has made me lose trust in Airbnb, and I’m hesitant to use their services again. There needs to be better protection for guests against such behavior.

Last week, we thought we’d

Last week, we thought we’d enjoy a nice getaway in Hua Hin, Thailand, but it turned into a nightmare. We paid 25,000 THB for four nights, expecting relaxation, but what we got was chaos. Next door, a construction site was in full swing, with relentless hammering and cutting, noise blaring well past 6 PM. Inside, the house was a mess: filthy sofas, stained walls, and dust covering everything. The bathroom fans were grimy, and to top it off, two wasp nests loomed by the pool. As someone allergic to wasp stings, I couldn’t even step outside safely. We reported this disaster to Airbnb support, hoping for a resolution. But all they offered was a half refund. It’s unbelievable! We’re pursuing legal action to ensure others don’t have their vacations ruined like ours was.

It's just disappointing

We took a trip to Italy and rented a lovely place through Airbnb. Our stay was mostly fantastic, except for one small hiccup—the toilet wouldn't stop running. Since we planned to be out most of the day and didn't want anyone in the property without us, we decided not to report it immediately. The noise was manageable at night, so we thought we'd just mention it to the host later. To our surprise, just before we landed back in the UK, we got a message asking us to pay for plumbing repairs. The problem was clearly there before we arrived, and there was no way we could have caused it. Airbnb sided with the host without giving us a clear explanation or evidence. Frustrated with the situation, I'm reconsidering using Airbnb for future trips. It's just disappointing.

Stayed at this Airbnb, right?

Stayed at this Airbnb, right? Total disaster. The place was filthy, not safe, so I had to cut my stay short and get Airbnb involved. They agreed the host broke their rules and gave me some money back. Then the host left this crazy review, making up stuff like I blackmailed them and trashed the room. Seriously? The "blackmail" was just me asking nicely about changing dates, and when they said no, I was fine with it. And theft? Totally made up. Even Airbnb said the room was bad before I left. Tried to get that nonsense review taken down, but Airbnb wouldn't budge. It’s frustrating. Feels like they’re backing up a host who broke the rules. Now, I'm taking this further, but just be warned—Airbnb's got some gaps when it comes to protecting guests from bogus reviews.

We thought Airbnb was a

We thought Airbnb was a safe bet for our trip to a friend’s wedding. We booked a place that perfectly fit our group of six, but the host pulled the rug from under us last minute. Imagine the scramble! We were left in the lurch trying to find another spot, and, of course, everything similar was way pricier. Sure, Airbnb gave us a refund for what we'd paid, but that didn’t cover the higher costs we faced due to their host’s sudden bail. Their so-called "help" with rebooking was pretty lackluster. The coupons they offered? Barely made a dent. We felt abandoned by Airbnb and like they didn’t care about the extra stress and cost we had to bear. We expected better protection and support. Safe to say, we’re done with Airbnb and looking elsewhere for future trips.

During our December stay in

During our December stay in Germany, we were quite surprised by the state of the house we rented. The listing photos were misleading, cleverly moving the same cupboard from room to room to make it look more furnished. In reality, there was just one cupboard in the entire place. We found wires poking out of the walls at various heights, easily reachable by our kids, and the handrail was dangerously open, making it a safety hazard. It felt like the place hadn’t even been properly inspected, as the setup wouldn’t pass Germany’s strict building codes. Reporting these issues to Airbnb didn’t help; their responses were slow and generic. It was frustrating to see how little oversight there seemed to be, leaving us feeling uneasy about booking through them again.

Went to Liverpool with a

Went to Liverpool with a group for the football match, needed a spot right in the center. We booked an apartment way ahead because it had the perfect setup: separate rooms for each of us. But then, boom, the host cancels last minute with barely an excuse. Panic mode activated because now, finding something decent was like searching for a needle in a haystack. We tried getting Airbnb to help out, hoping for a smooth rebooking or at least to cover the extra costs. Instead, they tossed us a measly £100 coupon. The options left were way pricier, and Airbnb basically said, "Good luck." Customer service just shrugged, leaving us scrambling to book elsewhere and shelling out extra cash. Not cool, Airbnb. Definitely think twice when booking for big events.

My daughter and her friends

My daughter and her friends planned a fun trip to Nottingham, renting a place with a hot tub and games room. When they arrived, they discovered their booking was canceled without any notice. The host was rude and blocked their numbers when they tried to reach out. I called him, and he blamed Airbnb, but Airbnb seemed clueless and not much help either. The host promised to find them another place and refund their money. The new place looked decent in pictures, so they went for it. But once there, it was a mess—dirty, smelled like weed, and lacked essentials like pillows and toilet paper. Just as they were settling in, the host barged in at 11am, yelling at them to leave. These are just 18-year-old girls, and Airbnb was no help with my complaint.

Stay away!

I booked an Airbnb hoping for a relaxing getaway, but it turned into a nightmare. The hot tub was boiling at 152°F and unusable, despite the host's empty promise of sending a technician. Then, there were the grills—rusted, with one lying disassembled. We couldn't enjoy any outdoor activities since all propane tanks were empty. Cooking was impossible too, with burnt pans and a faulty refrigerator. I tried contacting the host, but they ghosted me. Airbnb’s support was no better, dismissing my complaint due to a timing technicality, even though I reported issues immediately. As a loyal customer, I expected better. This experience showed me Airbnb doesn't prioritize safety or customer care. Next time, I'll stick with hotels that actually care.

I planned a month-long stay

I planned a month-long stay in Buenos Aires, spending about $3,000 for an apartment that looked stunning in the photos. When I got there, though, the reality was a letdown. The place was in rough shape: the floors were messed up, walls were grubby, and it felt like the cleaning crew just did a quick once-over. I even found hair in random spots and the bedding wasn't fresh. The worst part? The shower was playing a game of hot and cold, and mostly just cold. I read reviews mentioning boiler issues, so I wasn’t surprised but still annoyed. Plus, the balcony door lock was busted, which felt unsafe. Airbnb just offered a small discount for the water troubles, ignoring the other issues. For the price, I thought they'd step up more, but no luck.

I used to be a

I used to be a big fan of this app, but things took a turn this year. We had a trip planned with nine people, and suddenly, our host canceled just hours before we were supposed to arrive. Airbnb promised to find us a similar place and cover the price difference. Instead, they offered us options that were way too small for our group, with no matching amenities. Our plans got all messed up, and when I reached out to Airbnb, they only offered a $100 compensation. If it were me canceling last minute, I'd be charged way more. Their customer service was unhelpful and dismissive, and I was hung up on multiple times. It's been three weeks with no follow-up. I ended up booking another spot for $750 a night. Airbnb, you’ve lost a loyal customer.

I booked an apartment through

I booked an apartment through Airbnb, expecting a peaceful getaway. Instead, I found myself in the middle of a nightmare. The neighbor despised Airbnb guests and made sure we knew it, blasting loud music all night. Approaching the host for help was pointless; he was aggressive and deceitful. Airbnb’s customer service was a joke—they ignored evidence and sided with the host, who clearly violated policies. Their support was nonexistent; I felt abandoned. To make matters worse, the host posted a false, damaging review about me, and Airbnb refused to take it down. This ordeal even cost me a job. Airbnb's handling of the situation was abysmal, and their indifference to customer well-being is alarming. I won't risk booking with them again.

Honestly, Airbnb just isn't what

Honestly, Airbnb just isn't what it used to be. I've been hosting a bunch of properties in Thailand, and recently it's been a nightmare. Guests are pulling all sorts of tricks, like making up stories or sending fake photos just to squeeze out a refund. It's frustrating because, even with proof on my side, Airbnb always seems to side with them. Feels like they just don’t care about us hosts who actually keep their business running. Financially, it’s been a mess. Their stock has tanked, and I can see why. They’re losing the trust of hosts like me. I’m taking my properties elsewhere to platforms that actually value partners. If you're thinking about using Airbnb, I'd seriously reconsider. They’re heading in the wrong direction.

I've been using Airbnb for

I've been using Airbnb for ages without a hitch, but this recent experience really threw me off. I booked a place and needed to tweak the dates. The new dates were totally open and would’ve meant more money for the host, but they flat-out refused with no good reason. They even tried to push me away from my own reservation. When I reached out to Airbnb support, a senior advisor gave me bad advice, saying I'd get a full refund if I canceled a day before. That was wrong, as only a partial refund was possible. This whole mess stressed me out and cost me money. Despite raising the issue, Airbnb backed the host, leaving me to cancel and lose cash. I've trusted Airbnb for years, but now, I'm really rethinking if I’ll use them again.

So I thought booking

So I thought booking a place in Agadir with Airbnb would be smooth. I paid upfront for a week-long stay, expecting a decent spot. But when I got there, it was a whole different story. The mattress was so worn out it nearly hit the floor when I sat on it. The second bedroom's furniture was falling apart, and the toilet? Let’s just say you wouldn’t want to use it. Calling it “basic” doesn’t cover up how bad it was. Tried reaching out to the host, who just shrugged it off. Airbnb support wasn’t much help either; it felt like talking to a wall. They wouldn’t refund me even though the place was a disaster. I ended up leaving early, out of options and money. With such policies and lack of support, it's hard to trust Airbnb again.

Living in our peaceful rural

Living in our peaceful rural hamlet was a dream until the house next door became an Airbnb hotspot. What was once a quiet family home is now a revolving door of weekend parties and unfamiliar cars. The noise stretches late into the night, shattering the tranquility we cherished. Even worse, guests seem to think our property is part of their rental experience, wandering into our garden and using our driveway like it’s theirs. It feels like privacy and space don’t matter anymore. Airbnb doesn’t seem to offer any real way for neighbors to voice these issues, and the property owners just shrug it off. If Airbnb wants to be a good neighbor in rural places, they really need to step up and address the impact on local residents.

I was really looking forward

I was really looking forward to my Airbnb trip, but things took a turn when a big snowstorm hit the area. I had booked this cozy basement apartment back in January, and who could have predicted such a major weather event? I read through Airbnb's policy, and it said that if something like this happens, their Major Disruptive Events Policy could override the host’s cancellation terms. The storm made it impossible to travel, and I was worried about getting stuck. I reached out to their support team, thinking they'd understand, but they told me I didn’t qualify for a refund. It was frustrating because I thought my situation matched their policy. I just wish they’d be a bit more flexible when these unexpected things happen.

Staying at this Airbnb was

Staying at this Airbnb was a nightmare. I thought I was getting a private room, but turns out there were other people in the apartment, and the host was camped out in the living room. One evening, as I was heading to the shower, the host barged into my room without warning. Later, he tried to force open my door during the night. I was terrified and had to call the police. They helped me out, and I filed a report against the host. When I reached out to Airbnb, they took a whole day to respond. Even after seeing the police report, they brushed it off, saying it wasn't a big deal since it only happened to me. They still allow that listing to be active. Honestly, I'm shocked and disappointed by Airbnb's lack of action.

We stayed at this Airbnb

We stayed at this Airbnb for several months during our home renovations, and while the property was nice and the host seemed friendly, the experience took a nosedive after we checked out. We could only book four weeks at a time, and the extra cleaning and check-in/out fees piled up, but we didn't mind initially because the place was comfortable. However, after we left, the host accused us of causing damage and posted misleading photos as "evidence." I hadn't taken any pictures myself, not realizing I'd need them. Despite explaining the situation to Airbnb and pointing out the lack of proof, they sided with the host. It felt like a total scam. Honestly, stick to hotels where things are more straightforward and fair.

I was pretty disappointed with

I was pretty disappointed with the AirCover program. It sounds good on paper, but when it really matters, it doesn’t deliver. We had a significant issue with a guest that led to damages in the four-digit range. We did everything they asked, sent in all the documents and proof, but the whole process felt like a formality. In the end, we got a flat-out refusal with no real explanation. It's like AirCover is just there for show. Airbnb seems to prioritize guests way more than hosts. Even when a guest causes major issues, the platform sides with them, probably because guests bring in the cash. All those nice words about community and family? Just marketing fluff. In reality, hosts don't get the support they deserve.

Last summer, I planned a

Last summer, I planned a family reunion in Istanbul and booked what seemed like a perfect building on Airbnb, thanks to stellar reviews. But upon arrival, it was a nightmare. The place was nothing like the listing; it was unsafe, and the neighborhood felt threatening. The host had lied about essential amenities like parking, leading to immediate tensions with locals. I was shocked and worried for my family's safety, so we decided to leave right away. I documented everything with videos and photos and reached out to Airbnb, expecting some support or refund. But they backed the host, dismissing my concerns outright. It was a harsh realization of how Airbnb might ignore guest safety and fairness when problems arise.

I tried booking a vacation

I tried booking a vacation using this platform, and it turned into a nightmare. I’ve used their site before without issues, but things went downhill fast when I needed help. They canceled my reservation, saying my ID wasn’t updated, even though I sent them my current driver’s license. I never got a clear answer on what was missing. When I tried booking again with a different email, they canceled that too. Talk about frustration! Calling was a no-go; they said to email instead. I did, asking what they needed from me, but they just repeated their decision with no explanation. It felt like they were just ignoring me. Maybe they have their reasons, but it sure seemed like they weren't interested in helping.

Our stay in OREM was

Our stay in OREM was quite the disaster. The place was ironically named "LUXURY," but it was far from that. The furniture was falling apart, and my husband got hurt when a kitchen stool gave way beneath him. We told the host about the incident, but they had the nerve to ask us to pay for the damaged stool! When we refused, they just responded with a casual "ok." To make matters worse, we accidentally left our $600 JBL speaker behind, and now the host refuses to return it. Airbnb's support has been no help at all—it's like they're siding with the host. After years of being a top-rated guest, I'm appalled at how we're being treated. I won't be using Airbnb again, and you should think twice before you do.

I was really excited about

I was really excited about my trip to Vietnam, but things took a turn even before I got there. I had booked this cozy Airbnb, seemed perfect from the listing. But out of nowhere, the host asked me for an extra $180 for electricity, saying my stay was long. This was never mentioned in the listing, no notes or anything. It felt like a last-minute rip-off. I refused to pay, so I had to cancel my whole trip. Now, it's been over a week, and I'm still waiting on my refund. Airbnb support is dragging their feet, not really helping out. They should back up the guests when hosts pull stunts like this. My plans are messed up, and I’m stuck without my money. Definitely reconsidering using Airbnb after this mess.

When we crashed at a

When we crashed at a place in San Diego last month, everything was going smooth with our buddies until we got hit with a weird rule: "Do not strip the beds." I always thought it was a nice gesture to take off sheets and stack towels for cleaners. But after we left, the host claimed our bed had stains and demanded we replace the whole thing. She said the sheets were fine but accused us of secretly washing them to hide the mess. We didn’t do it and were grossed out knowing we slept on a stained bed. Since our friend made the booking, we couldn’t argue directly, and Airbnb took her side. So, unless you're up for documenting every inch of your rental, be ready for unexpected charges. Total nightmare.

I arrived at what I

I arrived at what I hoped would be a cozy getaway, but the place wasn't clean at all. I had to reach out to customer service, and the whole thing became a game of phone tag with reps from India. They promised a 30% discount for the nights affected, which seemed fair. But when it was time to check out, I was stuck arguing with different people who suddenly acted like they'd never heard of any discount. It was so frustrating, like they were saying it was my fault for not being in the loop. Then, when I tried to share my honest review, they took it down because the host cried harassment. It's like they care more about keeping bad hosts happy than their guests. Definitely won’t be using Airbnb again.

I had a frustrating

I had a frustrating experience with Airbnb that left me quite disappointed. I booked a property, thinking I could cancel within 24 hours for a full refund. It turns out I misunderstood the policy, which only allows a full refund if canceled within 24 hours of booking, not days later. I canceled two days after booking, but they kept £73 of my money, even though the stay was two weeks away. When I reached out to Airbnb, their support team was friendly and responsive, but ultimately, they couldn't help. The host refused to refund or let me reschedule, sticking strictly to their policy. I feel that the platform lacks flexibility compared to others, leaving me with a sour taste about this experience.