Airbnb Reviews - 525

Really frustrating experience

I recently had a really frustrating experience with a company that clearly doesn’t prioritize customer service. I spent 500 euros on a gift card, thinking I’d be getting a 10 euro discount, but it’s been nothing but trouble for 1.5 weeks. When I reached out for help, I was left hanging with no support whatsoever. To top it off, they’ve invested in a front office in Pakistan, but it doesn't seem to be helping their service at all. This feels like such a waste of money. If you’re thinking about using them, I’d recommend heading over to Booking.com instead. They actually know how to take care of their customers.

I had a rough experience

I had a rough experience with an Airbnb booking in Florianópolis, Brazil. I cancelled my reservation before even stepping foot in the apartment, but I was still hit with a $1,050 USD charge. The host, from a group called “Me2 Rentals,” wouldn’t give me any refund, and Airbnb just shrugged it off, saying it’s all up to the host. It feels so unfair and frustrating to lose that much money for a stay that never happened. There's no flexibility or protection here. If you’re planning on booking in Florianópolis, be extra careful. You might end up with nothing but a hole in your wallet. #AirbnbWarning #Florianopolis

Pretty frustrating experience

I had a pretty frustrating experience planning a Thailand getaway. We booked this trip for a special occasion, but one of our friends needed unexpected back surgery, so traveling was out of the question for him. We reached out to Airbnb and the host, hoping for some understanding and maybe a refund, but they both said no. It felt like talking to a brick wall—no empathy, no customer support, nothing. Lost over £3,000 and got nothing but stress in return. It really put a damper on what was supposed to be a memorable trip. If you're thinking about booking, just be really careful and maybe look at other options.

Booked a three-night stay in

Booked a three-night stay in Melbourne through Airbnb, thought it was a bargain. But when I arrived, it was a nightmare. The sheets were stained, dust everywhere, mold in the shower, and hair in the bed—clearly not cleaned. I left within two hours and contacted Airbnb for a refund. It took hours of complaining to even get them to agree. Now, they say I'll have to wait 15 days for the money to show up in my bank. It doesn't take 15 days for them to take my money, so why this long for a refund? Airbnb needs to step up and take care of their customers. Won't be using them again. Disgusting. Avoid at all costs.

I'm really bummed out

I recently requested to remove a review that seemed pretty retaliatory but it got denied. As a host who's been doing this for three years with great feedback, I'm really bummed out. The guest broke house rules, showed up before check-in, and then left a bad review after I reminded them of the rules. It feels unfair because the review doesn’t accurately reflect the stay. I get that the decision is final, but I think there should be more consideration when a host has a solid record and the review seems like payback. Hopefully, future policies will support hosts better when dealing with these kinds of reviews.

You wouldn't believe the experience

You wouldn't believe the experience I had with Airbnb recently. Booked a place that looked amazing online, but when I got there, it was a whole different story. The listing was super misleading, and to top it off, there was some weird shared security access that made me feel really unsafe. Tried to sort it out with Airbnb, thinking they'd have my back, but all I got was a bunch of policy talk and no real help. Even when I showed clear proof of the issues, they just didn't seem to care. Honestly, it's really shaken my trust in using Airbnb again. Feels like they care more about hosts than travelers like us.

Dealing with this company has

Dealing with this company has been a nightmare. They take a huge chunk of our earnings and when problems arise, getting help is a struggle. Whenever we face issues with guests, the company always sides with the guests, even when we have clear evidence that they're wrong. They hide behind vague policies but never show where these policies are written. Their support team is hard to understand, with thick accents, and they insist on phone calls. When we try to communicate through the app, they close the support ticket before we can even reply. We’re done with them and moving our listings to another platform.

I booked a place through

I booked a place through Airbnb, only to find out the letting company, Novasol, tried to charge me extra cleaning fees. After paying on Airbnb, they redirected me to their own site demanding a bank transfer for the additional amount before my stay. Pretty sure this isn’t allowed by Airbnb's rules, but when I contacted Airbnb, they refused to refund me completely because of the host’s tricky cancellation policy. Felt really cheated by both the host and Airbnb. They should do better at protecting their customers from such dodgy practices. Not planning to use Novasol or Airbnb again after this experience.

It's just not sustainable

After hosting with Airbnb for years, I finally decided to leave. They have become increasingly frustrating to work with. The staff is poorly trained and seem to follow a script with no real understanding or empathy for hosts. They make decisions without any evidence and expect hosts to agree to things that aren't true. As a female host, I felt particularly vulnerable. On top of that, they constantly drive down prices, attracting guests who want top-notch service for rock-bottom prices. It's just not sustainable. Airbnb needs to seriously reconsider how they treat their hosts if they want to keep them.

Booked a lodge for 8

Booked a lodge for 8 with a whirlpool ages ago, and they canceled last minute! Airbnb had the nerve to offer us tent pitches for 2 people as alternatives. And guess what? Both options cost more than our original booking. It's like they've jacked up the prices just to squeeze more money out of us. I wasted an entire day dealing with their customer support, which pretended to help but really just ran us in circles. In the end, they offered a measly £95 refund. It's like a bad joke, and to make things worse, this isn’t the first time it's happened. Honestly, steer clear if you value your time and sanity.

I had a strange experience

I had a strange experience with Airbnb recently. A guest reported that he lost some jewelry after he checked out from my place. Instead of telling him to go to the local authorities, Airbnb tried to handle it themselves. I mean, come on, we're in the UAE where theft is super rare and local police are usually on top of things. It felt like Airbnb was trying to play detective, which was pretty frustrating. They should just stick to what they know and let the pros handle stuff like this. It's really annoying when you're left to deal with things that could easily be resolved by the local law enforcement.

I was trying to book

I was trying to book a place for a few days, and this site was driving me nuts. Every time I put in my specific dates, it would show me options for completely different days and durations. Seriously, I don't need to see two-day stays when I'm planning a three-day trip. It felt like a huge waste of time, and I was worried about missing out on the places I actually wanted because they were getting snapped up fast. Why can't they just show me what's available for the dates I entered? I'm done with this hassle. Guess I'll be checking out other options for my stay. This site needs to get its act together.

Whole experience was a nightmare

Imagine this: a small get-together at the Airbnb I rented, nothing wild, just friends hanging out. We left quickly when asked, thinking all was good. But then, bam, a charge for $800 hits me for stuff we didn't even touch. I had locked those items away before anyone even arrived! Tried explaining, but their "support" just kept asking for proof, like I’m some kind of psychic who should’ve known this would happen. If that wasn’t enough, a neighbor hurled racist slurs at me, and Airbnb? They did absolutely nothing. The whole experience was a nightmare. Safe to say, I’m done with this platform for good.

So, I tried booking a

So, I tried booking a relaxing getaway with my partner for some much-needed downtime. Made an account, everything seemed smooth until suddenly I'm labeled a "party risk." Booking a hot tub retreat for two doesn't sound like a wild party, right? The host even sent me invites, so I was confused. Airbnb just wouldn't let me book, despite all that. Frustrated, I turned to booking.com and, surprise, managed to secure the exact same stay with no hassle at all. Now, I’m just waiting on Airbnb to refund the £600 they took before canceling my booking. What a rollercoaster! Hopefully, things smooth out soon.

I had a bit of

I had a bit of a rough time with Airbnb recently. I was trying to book a place for a little getaway, but the whole process ended up being a headache. Their customer service just wasn't helpful at all. I was on the phone for ages, like four hours, just trying to sort out a simple issue. They didn't have many payment options, and their dates were all over the place. In the end, I just had to give up and cancel the booking altogether. It's such a shame because I was really looking forward to the trip. I've decided to switch things up and try Booking.com next time. Hopefully, it'll be smoother sailing!

It’s really disappointing

I stayed at this Airbnb and everything seemed fine at first. The host checked the property and confirmed no damage from our side. But out of nowhere, they submitted a claim for damage against us. We were totally blindsided. No proof, nothing. Airbnb shockingly took their side and we felt completely gaslighted. They couldn't even explain why we should be responsible for the damage. It was frustrating and unfair. This experience left a sour taste in my mouth and makes me hesitant about using Airbnb in the future. It’s really disappointing to be treated this way when you know you did nothing wrong.

Not worth the hassle!

Well, let me tell you about my ordeal with Airbnb. It was supposed to be a fun trip, but it turned into a nightmare. Just on the day of travel, the host suddenly cancelled. No backup plan, nothing. Two young girls stranded in the bustling city, left to fend for themselves. And Airbnb? Their customer service was pretty much useless, didn't help at all. Instead of sorting things out, they tossed me a measly £40 credit as if that would fix everything. It's been over a week now, and I'm still waiting on my full refund. Honestly, if you're planning a trip, steer clear of Airbnb. Not worth the hassle!

I've stayed with this company

I've stayed with this company a few times, and it's always a gamble. But this time, their customer service really threw me for a loop! First, someone promised a $10 discount because the host canceled. Then another rep said I already got it, which I hadn't. The third person said I wasn't even supposed to get it due to some credit that the first person said was canceled. Finally, the fourth rep talked down to me, saying they'd extend my credit just because I was polite. Seriously? They can't even refund a promised $10? That's ridiculous. Looks like I'll be heading back to Booking.com from now on.

I had the craziest experience

I had the craziest experience with customer service recently. I left a negative review for a host because they totally misrepresented their property. In retaliation, the host accused us of stealing cushions and leaving the place a mess, which we absolutely did not do. To make matters worse, Airbnb refused to remove the false review. They didn't even bother investigating the situation, just kept saying the host followed their review policies, so everything is fine. I can't believe a company can just ignore such blatant issues. It's like they don't even care about their customers. So frustrating!

I've been hosting on Airbnb

I've been hosting on Airbnb for years, always as a Superhost, but things have taken a turn for the worse since they went public. The customer service is just awful now. It's like pulling teeth to get any help. I used to have a dedicated line for support, but even that doesn't seem to matter anymore. Today was the final straw. The rep wouldn't let me talk to a manager, and I've had enough. Hosting on Airbnb just isn't worth the hassle anymore. The money I make can't justify the stress and frustration. Time to find another platform where I won't have to fight for decent support every single time.

I booked a stay and

I booked a stay and canceled it within a day, thinking I'd get my money back, no problem. Their FAQ said I'd get a full refund if the host agreed, which they did. I even had the texts to prove it. But then, I noticed I was still charged. When I tried to resolve it, all my messages vanished—luckily, I had screenshots. It's frustrating how they handle cancellations, like they’re trying to pull a fast one. Now I'm taking it up with the FTC and CFPB. Honestly, they’re just asking for a class action lawsuit with this kind of shady practice. Feels like they're not upfront about their policies at all.

We booked a place on

We booked a place on Airbnb, hoping for a smooth stay, but it was a disaster. The listing promised WiFi and a TV, which were crucial since we had our 3-year-old with us. Upon arrival, neither was there. Contacted Airbnb, they said they’d reach out to the owner and get back to us. Waited all day, nothing. Called again, and they had no record of our first call or complaint. They told us to take photos and upload them to the app, then wait for a response. This kind of service is unacceptable. I’m done with Airbnb and will warn others to avoid it. Better stick with reliable sites like booking.com.

I booked an apartment through

I booked an apartment through Airbnb and had a really rough experience. The host accused us of damaging a chair, which we didn't do. When we tried to dispute it, they just took £100 from my account without even looking into it properly. It felt so unfair and honestly, a bit like being bullied. I thought I'd have some rights as a guest, but it seems like Airbnb just sides with the hosts no matter what. They didn't even try to investigate! I feel really helpless and disappointed. £100 just gone like that, without any chance to explain or defend myself. Not sure I'll use Airbnb again after this.

You won't believe what happened

You won't believe what happened with our recent Airbnb booking in Glandore, Co Cork. We walked into what was supposed to be our cozy getaway, only to find a total mess. The place was just filthy—like, seriously, how could anyone let it get this bad? We couldn't even stay there, it was just not possible. We had to pack up and leave, and now we’re stuck trying to get back the €800 we paid. We’ve got photos that show just how terrible it was, and we’re hoping to get our money back. This has been such a frustrating experience. Just be careful when booking, you never know what you might walk into.

Booking through Airbnb has become

Booking through Airbnb has become such a hassle for me. Every time I have an issue, it's like starting from scratch with a new person. It's frustrating because there's no consistency. I mean, shouldn't support be about understanding the problem and following through? But nope, each time I reach out, it's a different person, and they never seem to know what's going on. They don't even seem to read previous messages properly. It's happened more times than I can count, and honestly, it's pushed me away from using Airbnb when I travel. It's just too much of a headache dealing with their support.

I’ve had two awful experiences

I’ve had two awful experiences with this company, never actually stayed in any property. First time, the accommodation canceled on me, and the second time, I had to cancel within the refund period. Both instances, it was a nightmare getting my money back. Still battling over the second refund. The customer service is utterly useless, with responses that don't even address my issues. They even had the nerve to suggest I write off my £500 loss as a one-off bad experience and consider using them again. Absolutely no way I'm giving them another chance. It’s been a frustrating and costly ordeal.

Beware if you're an Airbnb

Beware if you're an Airbnb host! Recently, I had two guests cancel their reservations at the last minute, and guess what? Airbnb charged me €46 per night for those cancellations. Can you believe that? I contacted their support, but they refused to acknowledge their mistake. It's really frustrating and feels like a huge rip-off. Now, I'm seriously considering shutting down my Airbnb page. This experience has totally shaken my trust in Airbnb, both as a host and as a traveler. I don't think I'll be using their service for my future trips. It's just not worth the hassle and unexpected charges.

I would give Airbnb

Honestly, I would give Airbnb zero stars if I could. I booked through them, thinking they would have my back, but boy was I wrong. They don't take any responsibility for false advertising, and good luck trying to get a refund. Their customer service is just a maze of conflicting messages designed to make you give up. You're better off using booking.com or Agoda.com – they actually provide professional service. Airbnb is just all about the money. If you want them to listen, take it up with your credit card company or small claims court. Maybe then they'll start to care about their customers.

I recently had a really

I recently had a really disappointing experience with a booking. The place I reserved looked nothing like the pictures online, so I left and checked into a hotel instead. When I asked the host for a refund, they said they'd give me part of my money back, but only if I didn't write a bad review. They even gave me their personal phone number and insisted I text them directly, not through the app. It felt super shady and unprofessional. I tried reaching out to Airbnb to report this, but I couldn't find any way to do it on their site. It was really frustrating and left a bad taste in my mouth.

This experience has totally put me off

I tried Airbnb for the first time and it was a total letdown. The host was really difficult, and when I reached out to Airbnb for help, they just told me to sort it out with the host myself. They give you a tiny 72-hour window for support, and after that, they just wash their hands of you. I spent those 72 hours going back and forth with the host, getting nowhere. When I went back to Airbnb, they just said time's up, nothing they can do. It's honestly frustrating and felt like they just didn’t care. Definitely won't be booking through Airbnb again. This experience has totally put me off.