Airbnb Reviews - 525

I've been a superhost on

I've been a superhost on Airbnb for a long time, racking up around 60 five-star reviews and even got some cool badges. I once had a guest who stayed for 1.5 months. After they left, I found some damages and asked for a refund. Airbnb covered it since the guest refused. But then, a week later, that same guest wrote a terrible review full of lies. She was a newbie to Airbnb, whereas I've been a dedicated host and guest for years. Airbnb banned me as both a host and guest without even talking to me first. Even my appeal was ignored, just automated emails saying their decision was final. It’s shocking how they treat loyal hosts.

You won't believe what happened

You won't believe what happened with my Airbnb booking! I had everything planned for my trip, but a week before takeoff, they just cancelled it out of nowhere. I was left scrambling to find a new place, and let me tell you, the new spot costs AED 6,000 more. Can you imagine the stress? Airbnb threw me a 10% discount, but it barely makes a dent in the extra cost. I feel like they should either cover the whole extra amount or give me some serious compensation for the hassle. I trusted Airbnb for this trip, and now I'm just hoping they step up and sort this out. Fingers crossed they take this seriously and get back to me soon!

OMG - so awfull!

I booked an Airbnb for a hospital rotation, you know, expecting it to be the perfect spot to chill after long shifts. But then, out of the blue, the hospital cancels the rotation! Not my fault, right? I thought Airbnb would understand and maybe give a refund or a credit. I even sent all the paperwork to explain the mess. But nope, Airbnb and the host were like, “Sorry, no can do.” Really frustrating, especially when it's something so out of my hands. Felt like they just shrugged at my situation. Makes you wonder if they really care about their customers. Would've been nice if they showed a bit more empathy and flexibility.

Man, what a mess

Man, what a mess. I booked this Airbnb for a getaway, but my flight got canceled because of some regional chaos. I reached out to Airbnb, sent them all the papers they needed, hoping they'd understand the situation. But nope, nothing. The host wasn't any better, just flat-out refused to help. Airbnb's support? Just a bunch of automated responses, like talking to a wall. Zero flexibility or empathy, and it felt like nobody actually cared about what was happening. As someone who usually sticks with Airbnb, this was just awful. It's like they forgot what customer service is all about. Definitely not what I expected from them.

I’ve been hosting on Airbnb

I’ve been hosting on Airbnb for a while, and it’s clear they favor guests over hosts. Here’s what happened to me: a guest left my front door unlocked from 1:30 am to 3:00 pm. That’s over 13 hours! Naturally, I was worried about safety, so I left a review on the guest's profile and called Airbnb about it. Can you believe they said my review needed to be “under review”? I mean, shouldn’t a safety issue be a top priority? It’s frustrating how little regard they have for us hosts. Feels like they’re more interested in keeping guests happy than addressing host concerns. It’s disappointing and makes me question their priorities.

I booked an Airbnb for

I booked an Airbnb for a weekend getaway, and it was a disaster. The house had no heating, which wasn’t clearly mentioned in the main description. It was only under “Amenities,” hidden away. Temps were gonna drop to freezing, and staying there wasn’t an option. I mean, hypothermia is no joke. Tried to cancel and get my money back, but the host refused a full refund. Airbnb didn’t help either. It feels like they don’t care about basic stuff like heat for their customers. If you’re booking, double-check everything: heat, water, toilets, pests, all of it. Don’t assume it’s all covered; it might be buried in some obscure tab.

Don't worth it

I used to love being a part of this community, but things have really changed. It's like they’ve lost the personal touch and just care about profits now. As a host, I feel totally unprotected. Their so-called insurance is a joke, and dealing with customer service is a nightmare—they don’t seem to understand or even speak English properly. It feels like they’ve outsourced everything to a place where they just don’t get it. It's frustrating to see what was once a supportive platform turn into a company that doesn't seem to care about its hosts anymore. It's really disappointing and makes me reconsider if it's worth staying.

Just had a terrible experience

Just had a terrible experience with Airbnb and wanted to share. Booked a non-refundable stay, which was fine because I was sure about my trip. Right after paying, the host messaged saying the dates didn't work for him and asked me to cancel. I told him I couldn't cancel without losing my money and that he should cancel on his end. He refused, clearly trying to scam me by making me cancel so he could keep the money and rebook the dates. Airbnb has been zero help. They’ve ignored my messages and when they finally called, they just said they couldn’t do anything and couldn’t transfer me to anyone who could. Total nightmare.

Our stay began on a

Our stay began on a high note but took a nosedive fast. Out of nowhere, the host accused us of damaging the toilet pump, even though we only used the provided toilet paper and trashed other items like makeup wipes. The toilet worked fine while we were there, and the photo they sent after showed old damage. Now they're asking for $480 for repairs we didn't cause. It felt like we were being unfairly blamed, maybe even racially profiled. We’re always careful to respect properties, so this was a huge letdown. Wouldn't suggest this place to anyone wanting fair treatment. This happened at 647 New London Rd, Newark, DE.

Whole plan got cancelled

I decided to take a little break for the May bank holiday, and booked a Friday off for a mini vacation. But guess what? The whole plan got cancelled, just like that! Now, I'm stuck scrambling to find something else and, of course, facing those crazy last-minute prices everyone dreads during a bank holiday. Tried to get some help from the support team, but honestly, they were no help at all. They seriously thought a tent pitch could replace an actual property. Really? It's frustrating when plans fall through and the backup is so disappointing. I expected better service and options, especially during peak times like these.

Staying at an Airbnb turned

Staying at an Airbnb turned out to be a total nightmare. I was expecting a cozy little getaway, but instead, I found myself dealing with all sorts of issues. First off, it was just as pricey as a hotel, which was annoying. Then, the host had totally lied about the amenities. I even had to buy my own toilet paper! Can you believe that? And the worst part? Other guests were super rude, and I felt like the host was keeping tabs on me the whole time. Plus, cleaning up after myself felt like unpaid labor, and then they wanted me to give them a perfect review? Nope, not happening. I’m definitely sticking to hotels from now on.

Had a really bad experience

Had a really bad experience with Airbnb recently. Booked two places that seemed available, then got a message saying they were actually not. This feels like a scam. Hosts like Rachael from St David's Pembrokeshire and Michelle from Cardigan are listing properties that aren’t even available. Airbnb isn't doing much about it either. They took my money and then the hosts asked me to cancel the booking myself. That way, I wouldn’t get a refund, and the hosts keep the money. This seems so shady and dishonest. Airbnb needs to step up and fix this. Wouldn't recommend booking with these hosts or even using Airbnb at this point.

Beware

I had everything set for a sweet getaway in Sharm El Sheikh, but everything just fell apart. I missed my confirmed apartment booking because there was absolutely no help from the team when I needed it. Tried to fix things through the platform, but it was like shouting into the void. My reservation? Gone. My time? Wasted. It's frustrating because you trust a brand like Airbnb to have your back, but today, it felt like I was on my own. Nobody stepped up to help me access the place or find another option. This whole mess didn’t just ruin my day; it made me seriously question if Airbnb is dependable when things go sideways.

Our experience with Airbnb during

Our experience with Airbnb during our trip to Georgia was frustrating. I’m Iliyan Bonchev, and I was traveling with a group. We couldn’t make reservations on Airbnb because we didn't have our usual mobile numbers and were using local Georgian ones instead. It’s baffling that Airbnb can't just send confirmations via email, like other platforms such as Booking.com or airlines do. It's 2023, and they should really catch up with technology. This hiccup forced us to switch to Booking.com for our accommodations. It was a letdown, and we hope Airbnb improves its system to make things easier for travelers like us in the future.

Stayed at Louie's place on

Stayed at Louie's place on Henstead Road in Southampton on June 9, 2025, and it was a nightmare. Got locked out for over an hour because the smart lock was faulty. Louie promised a partial refund, but that never happened. My partner left a review on Airbnb, and then Louie started badgering us to change it, which isn’t even allowed. He wouldn’t leave us alone! As if that wasn’t enough, he later accused us of stealing his towels, which is just absurd. This whole experience has been nothing but stressful and frustrating. If you’re thinking about staying there, I’d seriously reconsider. It’s not worth the hassle and drama.

I wanted to book a

I wanted to book a weekend getaway for my friend and her daughter, and found a lovely place called Healey House Oakham on Booking.com. It showed the dates were available, so I went ahead to book. But then, AirBnB's system kept glitching, saying it was unavailable. It was really frustrating because we had our hearts set on it. Their online system feels really outdated and unreliable. You'd think with the prices they charge, they'd invest in better tech. Unfortunately, we had to cancel our plans because of this mess. Definitely wouldn't recommend Healey House Oakham or dealing with their booking process. Such a letdown.

Crazy experience

Wow, what a crazy experience I had recently! I've been hosting since 2017 and reached super host status for the last 3 years, but everything changed when some scammers took over my house with guns. Can you believe it? They threw my guests' stuff on the curb and fed them lies about me. One guest even left a false review claiming I was the scammer, which is completely untrue! I've tried to get Airbnb to remove it and show them my documents, but they just won't listen. It's like I'm being victimized all over again. This whole situation is just so frustrating and stressful. If anyone knows what to do, please let me know.

It's a shame

I visited this place with a group of kids who have special needs, and the experience was far from what we hoped for. We encountered a really unfair and ableist review about our visit, which was upsetting. It was disappointing that the management didn't step in to address it or offer any support. It felt like they were more interested in making money than taking care of their guests. You'd expect a business to stand up against such negativity, but they just let it slide. It made us feel unwelcome and quite frankly, not valued. It's a shame because we were hoping for a supportive environment, but it just wasn't there.

I booked a place through

I booked a place through Airbnb for February 2025, but by June, I found out it wasn't available anymore. Getting back my £400 deposit was a nightmare—took about three weeks of constant calls. Host & Stay didn’t even bother to tell me I had to contact Airbnb myself to cancel. They offered a £30 discount for my next booking, but it was useless because they wouldn’t let me apply it to the new place I had to scramble to find. When I asked for them to reconsider, they just said, “not in the policy.” The whole situation was super stressful and frustrating. Would’ve appreciated a bit more help and understanding from them.

We stayed at Hydeaway Villa

We stayed at Hydeaway Villa in Carovigno, Italy, and it was a mess. First, we had to deal with mice running around, which was disgusting. Then, the pool was unusable for nearly half our stay because it was covered in algae. We were also shocked to find dirty pots, pans, and cutlery, with old food and grease stuck on them. The showers and walls had mould, making the place feel even more unpleasant. I tried to leave an honest review on Airbnb, but they took it down, saying I was "coercive." Their review process is a joke, and they clearly favor property owners over guests. After this experience, I'm done with Airbnb.

I booked a house

I recently booked a house in Ecuador that turned into quite an adventure. We arrived at the place not once, but twice, only to find the host was a no-show. Imagine standing there with your bags and nowhere to go! Airbnb's solution? A measly 50% coupon. Honestly, it felt like adding salt to the wound. I've traveled all over Latin America and never had an experience quite like this—never got robbed, but this felt close. The customer service? Let's just say it was less than helpful. It's a shame because I loved using Airbnb before, but this left a sour taste. Definitely thinking twice about booking through them again.

Went to see Taylor Swift

Went to see Taylor Swift in Indianapolis and booked an Airbnb for my daughters. Everything seemed fine until they got there. No key, no way to get in. Turns out the hosts are taking reservations just to mark their place unavailable, then re-listing it privately for sky-high rates. Airbnb did nothing helpful. All they offered was a coupon for the next trip, as if we'd ever use them again. It's absurd. Feels like a scam and Airbnb should be ashamed. I’m seriously considering starting a review site where businesses like Airbnb can get the negative reviews they truly deserve. One star feels too generous for this mess.

Too frustrated

Tried to sort out an issue with Airbnb's app, and it was quite the ordeal. Spent nearly two hours chatting with three different reps—one even got cut off mid-conversation. They promised a callback after looking into it, but that call never came. This happened not once, but twice. When I asked for an update through their messaging system, they responded with phone numbers for the U.S. I'm based in the U.K., and so is the property. Seriously, how does that help? It felt like they were reading from a script without actually solving anything. The whole experience left me pretty frustrated and still without a solution.

Stayed at this Airbnb ,

Stayed at this Airbnb recently, and it was a total disaster. Electricity barely functioned, and basic appliances were useless. Imagine not even being able to boil water! Had to pack up and leave early with my kids. Spent over £500 on this mess, and Airbnb tossed back just £51, despite all the evidence I provided. Used @ZilchUK for installment payments, and now I'm in debt for a place that was unlivable. This wasn’t just a little hiccup; it was a complete letdown. I've gathered all my evidence, but still hitting a wall. @Airbnb @ZilchUK, this isn’t right. Customers need proper support and safety. Please, do better.

Total letdown

Man, I can't wrap my head around this company. They tried to shake up hospitality like Uber did with taxis, which sounded awesome at first. But using the service? Total mess. Instead of fixing things, they just keep growing, but the model's flawed. These hosts? Nowhere near hotel standards. They're super lazy and just want to rake in cash without putting in the effort. And don't get me started on customer service! It's based in the Philippines, so they're always calling at the weirdest hours, leaving the same scripted messages night after night. It's like they don't even care about their customers. Total letdown.

I had the worst experience

I had the worst experience hosting through Airbnb. My guest was a nightmare, complaining about everything from the start. Despite reaching out to Airbnb for help, they offered no real support. They assured me they were there for me, but they weren't. This ordeal cost me £1,800 because Airbnb still paid the guest, even though they didn't provide enough evidence. The guest overstayed by over a week, left the house filthy with dog urine and hair, and even stole the microwave. Three weeks later, Airbnb closed my case without any proper discussion. Save yourself the hassle and avoid using them. It's just not worth it.

I booked a luxury trailer

I booked a luxury trailer for a weekend getaway and spent £405. Everything seemed fine until five minutes after booking, I got a message saying the site was sold out. Confusingly, it was still listed as available. Contacted Airbnb for a refund and was told it would take 10-15 working days. Now my weekend plans are ruined, and I'm out of pocket for who knows how long. Really frustrating and disappointing experience. This kind of misleading advertising and slow refund process is unacceptable. I feel like my time and money were wasted. Wouldn't recommend using this service if you want a reliable booking experience.

You know, I was once

You know, I was once a big fan of Airbnb, but recently their customer service has been a real letdown. I had an issue that was clearly their fault, and it took a whopping 12 hours just to get a reply. When they finally did respond, it was a generic message with no real solution, just saying they’d contact the host. I ended up having to pay extra because of their mistake. Seriously, why would I book to leave a month earlier than my flight? I've got screenshots showing I told them this. If they don’t sort this out, I’m considering going to my credit card company. Definitely not impressed with how this was handled.

I had a really tough

I had a really tough experience recently. My dad passed away, and I needed to cancel my booking. The host was understanding and even tried to help us file a claim. But when I contacted customer support, I spent two hours mostly waiting, only to be told that my trip couldn't be refunded. They just said "sorry" without giving any proper reason. I checked their policy, and there's nothing about what happens if a family member dies. It's like they don't care about real-life situations, only about keeping your money. This company is heartless, and I can't believe how they handle things. I'll never use them again.

So horrible!

Let me tell you about my recent Airbnb experience. The app looks great, but there's a lot more going on beneath the surface. I had a host who refused to give my deposit back, claiming they couldn’t access the property, yet it was still being rented out. I warned the host that I would report them, and suddenly, I found myself blocked by Airbnb with no explanation. It felt like they were siding with the wrong person. It’s frustrating to see a company that looks so polished on the outside fail so badly when it comes to handling issues. I’ve lost trust in them. Be careful if you're thinking of using their services.