Airbnb Reviews - 525

Being a Superhost for years,

Being a Superhost for years, I always prided myself on providing top-notch experiences for guests. But, things took a turn when a guest left a false review, even after receiving a full refund. Airbnb initially promised to remove it, but then... nothing. Their support team was all over the place, saying one thing and doing another. It felt like talking to a brick wall. After years of dedication, it was like a slap in the face. It’s frustrating to see how a single guest's dishonesty can mess up your hard-earned reputation, and Airbnb just sits back. If you're a host, be cautious; the backing you might expect might not be there when you need it most.

Listing my cozy beach cottage

Listing my cozy beach cottage on Airbnb was a dream until it turned into a nightmare. A guest, clearly a con artist, managed to twist the situation beyond belief. They crawled around, taking pictures of a little fur and filming a lone ant, claiming the place was filthy and infested. It was absurd. Despite showing Airbnb evidence of my clean, well-kept place, they sided with the guest. That person got several nights free in my beautiful beach house, enjoying all the comforts without paying a dime. The whole situation left me baffled and frustrated with Airbnb's lack of support. It's disappointing when a platform you trust sides with obvious deceit.

My nightmare

Ugh, what a nightmare. I had a minor issue with Airbnb and thought it would be an easy fix. Boy, was I wrong. Spent almost 1.5 hours on the phone with their Indian call center, and it was just a mess. They promised to email me, but guess what? No email. Asked for a manager, and the staff pretended to be one. Can you believe that? When I said I recorded them lying, they closed the conversation in 13 minutes. Seriously, this is not okay. For legal purposes, I'm keeping track of everything, including the agent pretending to be a supervisor. This is going to be a formal complaint. Airbnb's customer service is really going downhill. It's infuriating.

So, I've been using Airbnb

So, I've been using Airbnb for over 5 years without any problems. But my last trip to Rome was a nightmare. The apartment I stayed in had a faulty shower that caused flooding. It was impossible to stay there, so I reached out to Airbnb for help. They refused to do anything because the host wouldn't compensate. To make things worse, a few weeks later, the host tried to charge me $300 for a "dryer repair," claiming I misused it. But it was a washer-dryer combo! Airbnb backed the host and threatened to charge my credit card without my permission. It's shocking how they treat loyal customers. Be careful and think twice before booking through them.

I rented an Airb&b in

I rented an Airb&b in Glastonbury, and it was a nightmare. The host was actually a tenant without permission to sublet, which I only found out after booking. The place was dirty, and nothing like the photos. When I tried to complain, Airb&b's customer service was useless. They seemed more interested in protecting the host than helping me. Worse, the host left me a bad review for complaining, and Airb&b removed my honest review about the poor conditions. It feels like they prioritize profit over genuine customer experiences. If you're thinking about using Airb&b, be very careful. My experience was awful, and I wouldn't recommend it to anyone.

No thanks!

So, we booked a stay for February 16-25, 2025, and everything seemed fine until we got a text just 24 hours before our arrival saying our reservation was canceled. The host, Joy, then blocked us from leaving any feedback. Airbnb was useless in resolving the issue. Turns out, Joy double-books her timeshare and gives it to the highest bidder. We spoke to the property and found out her cancellation excuse was a total lie. We had a large room for seven people, and they only offered us a credit to rebook at double the cost because it was peak season. No thanks! Avoid "Super Host Joy" if you don't want your trip ruined and your feedback silenced.

Really total mess

I recently tried booking a service, and it was a total mess. The payment wouldn't go through, so I reached out to support over and over. They kept sending me these payment links, but none of them worked. It was like running in circles. Eventually, my booking got cancelled automatically, and I was left with no service and no refund. When I talked to their support team, it felt like chatting with a robot. Their responses were so scripted, I wondered if they even understood my problem. I've dealt with customer service before, but this was something else entirely. It left me really frustrated and questioning if I'd ever use their service again.

Booked a three-day stay in

Booked a three-day stay in Orlando through Airbnb, and it turned into quite the adventure. From the moment we stepped in, we were greeted by an army of cockroaches and a surprise visit from a flying moth. Reached out to the host, who refused to refund us for the remaining days. So, we packed up and left the next day. Contacted Airbnb and, after some back and forth, they agreed to reimburse us for the two days we didn’t stay, but not the service fee and taxes. Eventually, they offered $200 for the hassle. Frustratingly, my honest review got reported by the host, and Airbnb removed it without even asking me. Not the best experience overall.

So frustrating time

I recently had a frustrating experience with a company that really left a bad taste in my mouth. Dealing with them was quite a headache because their policies seemed to be all over the place. It felt like they were applied inconsistently, always to my disadvantage. When I reached out to customer service for help, it was like talking to a wall. The reps didn't seem to have the power or the understanding to actually address my concerns. It was nothing like the smooth and efficient support I've experienced with other big companies like Amazon. Overall, the whole process was a nightmare, and I would think twice before dealing with them again.

When we decided to try

When we decided to try out a "glamping" experience at a tiny home in Banner Elk, we were excited. But oh boy, reality hit hard. The place was nothing like the photos we saw online. As soon as we stepped in, a strong musty odor filled the air, and the bed was not as advertised; it was an old futon, not the comfy double bed promised. The sheets felt like they were from the 70s, and smelled just as old. The listing said there was a full bathroom, but there was no toilet, just a porta-potty. It felt more like rough camping than glamorous camping. We were so disappointed we couldn't stay and ended up driving 5 hours back home. Total letdown.

Frustrating and disappointing

I used to swear by Airbnb for all my family trips, but lately, it’s been a nightmare. Twice now, hosts canceled on me just hours before our arrival. The final straw was our last booking where the bedroom reeked of something awful. I reached out to Airbnb, and they suggested leaving and promised to help find a new place. We packed up our family of six, only to get a list of places that were twice as expensive. No real help with costs either. After spending forever on calls, they offered a measly 20% off, which didn’t make a dent. We couldn’t afford the new prices, so our trip got cut short. It's been really frustrating and disappointing.

I'm a regular on Airbnb,

I'm a regular on Airbnb, hosting for quite a while, and this time I got a real issue. You see, my payout didn’t match what my dashboard showed. Airbnb said it was some bank deduction, but my bank assured me otherwise—no deductions on their end. I kept asking Airbnb for some proof, like a transaction ID or remittance slip, but all I got were generic responses. They even closed the case without sorting it out. It's frustrating and feels like they’re not being transparent at all. As someone who's been loyal to Airbnb for years, I’m really let down by how they’ve handled this. If they don’t sort it soon, I might just have to look elsewhere.

Booking with Airbnb was a

Booking with Airbnb was a total nightmare. I found myself in this rundown apartment infested with rats and mold. You’d think there’d be some kind of check, right? But it seems like anyone can list a place, no proof needed. When I reached out to Airbnb support, they basically shrugged and said it wasn’t their problem. It felt like they didn’t care at all. I mean, shouldn’t they ensure the property’s condition is decent? It’s unbelievable how little control they have over the listings. Definitely not using Airbnb again. It’s just not worth the risk or the hassle. Feels like they’re more interested in their cut than customers’ experiences.

You wouldn't believe the experience

You wouldn't believe the experience I had with this company. It's like they have a whole book of excuses ready to go. I tried to get some straight answers, but every time I talked to someone new, the story changed. Stephan was the worst, just sending the same copy-paste response without even glancing at what I wrote. Felt like talking to a robot with a glitch! It's almost like they enjoy confusing people just to get ahead. I've never dealt with such frustrating customer service in my life. Definitely thinking about taking this up with trading standards because something's not right here. Honestly, it's just a mess from start to finish.

When I arrived at my

When I arrived at my Airbnb in Paris, the apartment wasn't ready for the 2pm check-in. I waited until 8:30pm with no word from the host. Frustrated, I booked a hotel for the night. Later, Marguerite, the host, contacted me and demanded a 5-star review in exchange for a refund. She said she'd only pay after I couldn't change the review. I reported this to Airbnb, providing photos and updates. They sided with the host, saying she was more valuable to them. So, I ended up paying for both the hotel and the apartment that night. Airbnb still lists her property. Totally done with them and beware of Marguerite—she’s seriously off her rocker.

I rented an apartment in Sydney

I rented an apartment in Sydney, and it was a nightmare. The place was infested with mold dripping from the ceiling and cockroaches everywhere – in the hallways, bedrooms, you name it. We had to leave and book a hotel instead. Now, we're out $1700 for a week-long stay, and Airbnb refuses to refund us a single cent. The customer service is a mess – you're bounced around talking to reps in India and the Philippines, and it's impossible to get anything resolved. We’re in America and couldn't understand them at all. It's so unprofessional and apparently, they're not even regulated. This was our first and definitely last time using Airbnb.

Let me tell you about

Let me tell you about my awful experience with this company. Trust me, you want to stay away from them. They're only interested in your money and couldn't care less about their customers. The customer service is a joke—they don't care about you whether you're a host or a guest. Even after working hard to become a superhost, they treated me terribly. They only listen to whoever they want, ignoring clear evidence when the other party is lying. The cancellation fees are outrageous, eating up all your profits. They bully you into settling for less, making you feel trapped. Avoid this company at all costs, it’s not worth the headache.

My headaches

You know, I recently tried booking an Airbnb and ran into some major headaches. First, I reached out to their customer support, expecting some help, but it felt like they were more interested in protecting the host than actually resolving my issue. The support team seemed to rush through everything, like they just wanted to close my case and move on. It was frustrating because I felt like I had no real say in the matter. As a renter, it seemed like my concerns were just brushed aside. If you're thinking about using Airbnb, just be cautious. It's not always the smooth process you hope for, and getting a fair resolution can be tricky.

I’m seriously reconsidering my future with Airbnb

I went on a trip with my family, and what unfolded was an eye-opener about Airbnb. A host left a nasty review on my profile, even though I wasn’t the primary guest. Airbnb didn’t let me respond. Here's the kicker: Airbnb refunded us because the host broke their own rules, yet her review is still there for everyone to see. Meanwhile, my honest review of another dirty place just vanished without a trace. No reason given, no help offered. It’s clear Airbnb sides with hosts, leaving guests in the dust. Their review system feels rigged and unsafe. It’s not just disappointing; it’s risky. I’m seriously reconsidering my future with Airbnb.

Total scam

I recently had to reach out to Airbnb’s customer support, and honestly, it was a total letdown. I've always thought of Airbnb as a great option for travel, but this experience has really changed my mind. It felt like they didn't care at all about helping me, just more interested in making money. The support team seemed more focused on policies and procedures than actually resolving my issue. It's disappointing because Airbnb used to be my go-to, but now I'm reconsidering. It feels like they’ve lost touch with the customers who made them so popular in the first place. I’m not sure if I’ll be using Airbnb again after this experience.

I had a frustrating experience

I had a frustrating experience with customer service. The agents I talked to didn't have a clue about the host listing setup. They just couldn’t grasp how the site works. Neither of them could change the night availability or explain the new customer discount, which really cuts into your earnings. Felt like they were paid to keep me on the phone forever, constantly repeating "I understand your frustration." Honestly, I don't think they even knew what that meant. Plus, their English wasn’t great, which made communication even harder. It was a huge waste of time and left me feeling really annoyed. Definitely expected better support.

It just doesn’t feel worth the hassle anymore

So here's what happened. I got this email from Airbnb offering a 10% discount if I booked before July 28, 2025. Sweet deal, right? I've used Airbnb loads of times without any drama, so I thought, why not? I went ahead and booked a place for December. But guess what? No discount applied. I reached out to customer service, and that's where things went downhill. It's like they didn't even read my messages! They kept repeating that the discount was valid only if booked before the 28th. I mean, I did that! It was a total mess. Now, I'm seriously reconsidering if I should keep using Airbnb. It just doesn’t feel worth the hassle anymore.

Ugh, what a nightmare. I

Ugh, what a nightmare. I had this place booked in Manchester for five nights, right? So I get there around 6pm, all ready to relax, but the lockbox just won't open. I call the host, no answer. Call Airbnb and, seriously, it was like talking to a brick wall. Spent over four hours making about eight calls to them, getting nowhere. They wouldn't even help me find another place or pay for it. I wasted my entire evening arguing with them. It was so frustrating, felt like dealing with a robot that just keeps saying "No." Worst experience ever. Never booking with Airbnb again. At least with Booking.com, they sort things out immediately.

Avoid at all costs!

When we first saw the photos, the place looked perfect, but the reality was far from it. The host lives in the basement with his bedridden mother, who he leaves alone all day. We often heard banging from downstairs, like someone was trapped. The host controls the heat and air with his phone and even spies on you. If he gets upset, he holds your mail and has strange breakdowns, making it very uncomfortable. He had some shady rental agreement outside of Airbnb and when another guest booked, he wanted us to leave early. He even cut the electricity during a winter storm to force us out. This place was a nightmare. Avoid at all costs!

Frustrating and disappointing service

I tried using Arnb for a vacation rental, and it turned into a real mess. They accused me of disputing a bank transaction, claiming I took money from them—$2300 to be exact. They got it all wrong, but despite proving my innocence, they banned my account anyway. It was like they didn't even care to check the facts. And then, the house I stayed in had hidden cameras! Can you imagine? That's just creepy and unacceptable. When I reported it, the staff seemed more interested in their profits than addressing my concerns. The whole experience felt like a scam, and it left me feeling really frustrated and disappointed with their service.

I booked a place on

I booked a place on Airbnb, but they canceled my reservation last minute with an automated message saying I didn't finish verifying my ID, which wasn't true. When I reached out to Airbnb, they blamed it on a computer error. After pushing the issue, they admitted there were safety problems with the host. They suggested three other properties, but they were in bad locations and way more expensive. I tried to get a better solution, but they only offered a measly $20 discount on a $584/night place. I ended up canceling my trip and missing my volunteer role. It was a really frustrating experience. Be careful when booking with Airbnb!

I booked a place in

I booked a place in Bali thinking it'd be perfect, but it was a nightmare. The host totally exaggerated everything. They claimed it was a short walk to the beach and mall, but it was much farther. The amenities they promised? Not even close. I felt tricked. We tried contacting Airbnb for help, but all we got were those automated responses. It was so frustrating! I've used Airbnb many times before without any issues, but this experience was the last straw. I can't believe how little they care about customers. From now on, I'm staying away from Airbnb. It's just not worth the hassle when things go wrong and there's no one to help.

I rented a place that

I rented a place that seemed decent online, but reality hit hard when I got there. The air inside was anything but fresh, reeking of harsh chemical cleaners. It was like inhaling a cleaning aisle. But that wasn’t the worst part. The neighbors had 15 cats, and the smell was unbearable. Walking past their house was a nightmare, with fleas and bugs swarming everywhere. You could even catch a whiff of it inside the rental. It's something you should know before committing, but no mention of it anywhere. It's frustrating when these details are hidden, and it feels like bad business. Renters deserve honesty about the negatives upfront.

I've been using this company

I've been using this company for a while now, and honestly, things just aren't what they used to be. It's like they've lost their touch. I remember when they were super helpful, but now? It's like trying to get blood from a stone. Support is practically nonexistent, and when you do reach out, it's like talking to a brick wall. The customer service is frustrating. They used to be on top of things, but now it feels like they don't even care. If Brian Chesky doesn't step up and fix this mess, I'm worried the whole thing's gonna fall apart. It's disappointing because they had so much potential. I hope they turn things around soon.

Frustrating and exhausting

Let me tell you about my recent experience. It was like pulling teeth trying to get any help from the customer support team. They made grand promises but seemed to vanish into thin air whenever I needed assistance. Adeeba, who is supposed to be a senior case manager, was particularly disappointing. She acted like my concerns were just too much trouble for her. I spent an entire week just trying to get a simple refund. It was frustrating and exhausting, and honestly, I felt like they were just trying to dodge me. After this ordeal, I've decided I’m not going back to them. If I could give them negative stars, I definitely would!