Reviews Summary

Travel Centre US has a 4.3 - star rating from 21 reviews, indicating a high level of customer satisfaction!

5 stars
15 Reviews
4 stars
2 Reviews
3 stars
1 review
2 stars
1 review
1 stars
2 Reviews
Rating (1.0)

About company

As the sibling of Travel Center UK, Travel Centre stands as a testament to the 36-year legacy of their parent company, Moresand, a highly esteemed UK travel agency. Collaborating with diverse international airlines, they offer impartial advice to enhance your journey. The brand specializes in high-quality travel products and meticulously planned getaways tailored to various budgets. Beyond this, Travel Centre takes pride in providing customers with coveted in-house discounts and exclusive promotions. With a commitment to connecting travelers from the USA to the global landscape, their ultimate goal is to facilitate seamless and enriching travel experiences worldwide.

Key Details:

  • Location: The company is headquartered in Jersey City, United States.
  • Founders: Travel Centre US is the sister company of Travel Center UK.
  • Foundation Date: The company was established in the year 2021.

Customer reviews

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(1.0)
Having encountered negative feedback
by Beth T

Having encountered negative feedback about the recently launched resort we had reservations for, my spouse and I opted to switch resorts. Despite several attempts to seek alternative options from our agent Roger, we eventually canceled and rebooked independently. While we had prepaid our flights months prior through Travel Centre, complications arose when asked to settle the balance. Roger's departure left us in a communication limbo, with unresolved issues persisting for over 3 weeks. The current team's sketchy communication and lack of follow-through, coupled with questionable practices like charging discrepancies based on fluctuating flight prices, paint a concerning picture of this company's reliability.

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(2.0)
Booking with this company for a birthday
by Tarra

Booking with this company for a birthday trip to the Maldives turned into a frustrating ordeal. The lack of informative responses, a sudden change in travel plans, and confusion upon arrival created a sense of being left to navigate the journey alone. The representative failed to provide crucial details, resulting in unexpected costs and a prolonged waiting time at the Male airport. This experience reinforced the hesitancy to rely on travel agents, and I would strongly discourage others from choosing this particular service. Proceed with caution.

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(4.0)
Travel Centre US offers an extensive
by Krysti P

Travel Centre US offers an extensive array of options that can be a bit overwhelming. Fortunately, Travel Advisor Eric Miles provided invaluable assistance, guiding me through choices and making daily adjustments to suit my preferences. Despite their commendable service, it's disappointing that they don't provide travel insurance, leaving a potential gap in comprehensive vacation planning. I would have rated them higher if this essential aspect was included, as life's uncertainties warrant such considerations.

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(5.0)
Fransis is an great agent...very
by Betsy

Fransis is an great agent...very proffesional and helpful. He organized a group of 16 people for a trip to Thailand, Malaysia, Singapore and Bali in only 3 days!!...it was amazing working with him. Very trustworthy person. His patience is the best value, he spent lot of time dealing all by phone. I really like this agent!! Congrats Travel Center, we are so excited to see what is included in this trip!!!

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(5.0)
Upon discovering our original travel
by Samntha Dixon

Upon discovering our original travel agent's unresponsiveness, I was initially uneasy. However, our new agent, William Gray, swiftly addressed the situation. Taking charge efficiently, he not only finalized our Dubai and Bali trip but also initiated plans for a 2025 girls' trip to Italy. The transition was seamless, and William's proactive approach instilled confidence in our travel arrangements.

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(5.0)
My Angent William has always showed me great customer service
by Stacey

My Angent William has always showed me great customer service and for that I am thankful for Travel Centre USA and its well trained agents. I look forward to having a wonderful vacation each year because of how stress free it is on me. I just book and my agent handles the rest in ensuring I get the vacation I need without hesitaton. I'm already looking forward to next year's trip!

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(1.0)
The company's performance started
by Cassius A

The company's performance started decently, but as travel dates approached, the constant changes and difficulty in obtaining information became a significant concern. Communication was akin to pulling teeth, and the lack of willingness to address issues was noticeable. It's advisable to seek assistance elsewhere for a smoother experience.

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(5.0)
This company got everything we needed
by Awilda

This company got everything we needed for a full trip to Iceland. It covered: flight tickets, airport/hotel rides, hotel with breakfast, tours and a great sales rep, Mr. William Gray. He was organized and explained all we needed for a successful trip. We enjoyed our trip. Thnx a lot!

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(3.0)
The room size left much to be
by Jarrett Cummins

The room size left much to be desired, prompting an upgrade necessity. Additionally, disappointment ensued as one of my excursions faced cancellation, despite the subsequent refund. Yearning for the missed adventure added a touch of dissatisfaction to the overall experience.

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(4.0)
My encounter with booking a travel
by Gleydi

My encounter with booking a travel package to Asia through Nixon was great. He patiently addressed all my inquiries and provided additional helpful information. He readily accommodated my requests to alter flights and tours I wasn't comfortable with.

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(5.0)
I'm happy we found Travel Center US.
by Xiomara

I'm happy we found Travel Center US. My agent Eric Miles was great with our Europe trip. He did everything professionally and fast. He's my new travel guy now, always there when I need him. Thanks for everything. Can't wait for more trips!

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(5.0)
I bombarded her with
by Charmaine

I bombarded her with questions, and she handled them like a champ – super patient. We tag-teamed to create a schedule that suits me, and she made sorting out the payment plan a breeze. Pumped for our upcoming trip!

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(5.0)
William's been great!
by Lara

William's been great! He's super helpful in arranging my trip to Iceland later this year. He's easy to reach and responds fast to any questions we have. He's truly made booking a tour simple and flexible. Thanks!

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(5.0)
I received excellent treatment
by Nun

I received excellent treatment from the company, with a considerable amount of attention and kindness. Mr. Mario, in particular, demonstrated a high level of professionalism in his interactions with me.

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(5.0)
The crew was really nice and pro.
by Edna

The crew was really nice and pro. Eric was super, really patient, and set up a wonderful anniversary trip for our 20 years together. Thanks a lot, we're really looking forward to it!

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(5.0)
Erick was really helpfull.
by Anonymous

Erick was really helpfull. He was always on top. He kept in touch before, during and after the tour. It was the best tour ever! We enjoyed Japan. I highly suggest Travel Centre.

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(5.0)
I’m working with Drake
by Angela

I’m working with Drake…He goes above and beyond!!! He’s is very accommodating, detailed, thorough, informed, and patient!! It is an absolute pleasure to work with him!!

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(5.0)
Willam Gray is super smart and quick.
by Smith

Willam Gray is super smart and quick. He has ideas and solutions for everything. The planning for our trip was in good hands with Willam.

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(5.0)
We enjoyed the places
by Faye

We enjoyed the places that we visited.Your company is great and easy to communicate with specially where there is a problem..

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(5.0)
Devin be a good coordinator and so patient!
by Lou Cutter

Devin be a good coordinator and so patient! Communication about our trip to Iceland in October was great throughout.

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(5.0)
Bianca Fox was very patients
by Anonymous

Bianca Fox was very patients and kind so spoken and went thru the hole thing step by step with such Grase.

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