Reviews Summary

Travel Centre US has a 3.8 - star rating from 13 reviews, indicating a low level of customer satisfaction!

5 stars
7 reviews
4 stars
2 reviews
3 stars
1 reviews
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1 reviews
1 stars
2 reviews
Rating (1.0)

About company

As the sibling of Travel Center UK, Travel Centre stands as a testament to the 36-year legacy of their parent company, Moresand, a highly esteemed UK travel agency. Collaborating with diverse international airlines, they offer impartial advice to enhance your journey. The brand specializes in high-quality travel products and meticulously planned getaways tailored to various budgets. Beyond this, Travel Centre takes pride in providing customers with coveted in-house discounts and exclusive promotions. With a commitment to connecting travelers from the USA to the global landscape, their ultimate goal is to facilitate seamless and enriching travel experiences worldwide.

Key Details:

  • Location: The company is headquartered in Jersey City, United States.
  • Founders: Travel Centre US is the sister company of Travel Center UK.
  • Foundation Date: The company was established in the year 2021.

Customer reviews

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(5.0)
Fransis is an great agent...very
by Betsy

Fransis is an great agent...very proffesional and helpful. He organized a group of 16 people for a trip to Thailand, Malaysia, Singapore and Bali in only 3 days!!...it was amazing working with him. Very trustworthy person. His patience is the best value, he spent lot of time dealing all by phone. I really like this agent!! Congrats Travel Center, we are so excited to see what is included in this trip!!!

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(4.0)
My encounter with booking a travel
by Gleydi

My encounter with booking a travel package to Asia through Nixon was great. He patiently addressed all my inquiries and provided additional helpful information. He readily accommodated my requests to alter flights and tours I wasn't comfortable with.

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(5.0)
The crew was really nice and pro.
by Edna

The crew was really nice and pro. Eric was super, really patient, and set up a wonderful anniversary trip for our 20 years together. Thanks a lot, we're really looking forward to it!

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(5.0)
I received excellent treatment
by Nun

I received excellent treatment from the company, with a considerable amount of attention and kindness. Mr. Mario, in particular, demonstrated a high level of professionalism in his interactions with me.

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(1.0)
The company's performance started
by Cassius A

The company's performance started decently, but as travel dates approached, the constant changes and difficulty in obtaining information became a significant concern. Communication was akin to pulling teeth, and the lack of willingness to address issues was noticeable. It's advisable to seek assistance elsewhere for a smoother experience.

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(1.0)
Having encountered negative feedback
by Beth T

Having encountered negative feedback about the recently launched resort we had reservations for, my spouse and I opted to switch resorts. Despite several attempts to seek alternative options from our agent Roger, we eventually canceled and rebooked independently. While we had prepaid our flights months prior through Travel Centre, complications arose when asked to settle the balance. Roger's departure left us in a communication limbo, with unresolved issues persisting for over 3 weeks. The current team's sketchy communication and lack of follow-through, coupled with questionable practices like charging discrepancies based on fluctuating flight prices, paint a concerning picture of this company's reliability.

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(2.0)
Booking with this company for a birthday
by Tarra

Booking with this company for a birthday trip to the Maldives turned into a frustrating ordeal. The lack of informative responses, a sudden change in travel plans, and confusion upon arrival created a sense of being left to navigate the journey alone. The representative failed to provide crucial details, resulting in unexpected costs and a prolonged waiting time at the Male airport. This experience reinforced the hesitancy to rely on travel agents, and I would strongly discourage others from choosing this particular service. Proceed with caution.

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(5.0)
Upon discovering our original travel
by Samntha Dixon

Upon discovering our original travel agent's unresponsiveness, I was initially uneasy. However, our new agent, William Gray, swiftly addressed the situation. Taking charge efficiently, he not only finalized our Dubai and Bali trip but also initiated plans for a 2025 girls' trip to Italy. The transition was seamless, and William's proactive approach instilled confidence in our travel arrangements.

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(4.0)
Travel Centre US offers an extensive
by Krysti P

Travel Centre US offers an extensive array of options that can be a bit overwhelming. Fortunately, Travel Advisor Eric Miles provided invaluable assistance, guiding me through choices and making daily adjustments to suit my preferences. Despite their commendable service, it's disappointing that they don't provide travel insurance, leaving a potential gap in comprehensive vacation planning. I would have rated them higher if this essential aspect was included, as life's uncertainties warrant such considerations.

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(3.0)
The room size left much to be
by Jarrett Cummins

The room size left much to be desired, prompting an upgrade necessity. Additionally, disappointment ensued as one of my excursions faced cancellation, despite the subsequent refund. Yearning for the missed adventure added a touch of dissatisfaction to the overall experience.

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(5.0)
We enjoyed the places
by Faye

We enjoyed the places that we visited.Your company is great and easy to communicate with specially where there is a problem..

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(5.0)
I’m working with Drake
by Angela

I’m working with Drake…He goes above and beyond!!! He’s is very accommodating, detailed, thorough, informed, and patient!! It is an absolute pleasure to work with him!!

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(5.0)
I bombarded her with
by Charmaine

I bombarded her with questions, and she handled them like a champ – super patient. We tag-teamed to create a schedule that suits me, and she made sorting out the payment plan a breeze. Pumped for our upcoming trip!

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