TatesCars.co.uk

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I took my car to Citroen with a suspected BCM problem

I took my car to Citroen with a suspected BCM problem (diagnosed at another shop), and it really seemed like the worst case. It's an older 2011 Citroen C3, and some people suggested I just give up on it, but it's been a good little car and hasn't caused many issues. I called Citroen, and they offered to do a full diagnostic before I decided whether to fix it or trade it in. My appointment was a few weeks away, but they called me when there was a cancellation, so I could get in early. They even let me drop it off the day before since my wipers weren't working and rain was coming. Steve Coppard did a full diagnostic and health check, and it turned out to be just the fuse box. The part was ordered fast, and my car was back on the road in no time. Such a small fix! Can't believe it wasn’t found earlier. Steve took his time to do a full check, gave great advice, did the work at a fair price, and kept me updated. He is just a really friendly guy and is happy to help. The car also came back totally cleaned, which was a nice touch. Thanks, Steve, for the great service – I’m happy to be back on the road. My car feels as good as new, and I’m one very happy customer!

I want to express my gratitude to Max

I want to express my gratitude to Max, Bradley the manager, and the staff for their assistance in purchasing our new car. They were always willing to help us while buying our second car from Max and his team. The entire experience felt genuine, welcoming, and easygoing. Each member of the team paid attention to our needs and desires to help us choose the perfect car for us. Thank you so much!

My 7-year-old Berlingo had an issue that came and went.

My 7-year-old Berlingo had an issue that came and went. The service team asked me to bring it in when the problem appeared again. They got me booked in quickly and found out that the issue was a broken sensor that needed to be ordered. Steve, the service manager, made sure the fault was fixed so I could pick up my granddaughter from school the next day. Good service. Thanks.

Dan was quite patiient

Dan was quite patiient. He listened to my requests without trying to convince me otherwise. It was my choice. Dan is a real sales person, not pushy, a good listener, and patient. He made sure I was happy with my decision on which car to buy. Any questions were answered clearly. Good job on your approach with car buyers

I just got a car from Tates

I just got a car from Tates. James gave great service, always available. I found an issue on my car check, told James, quick reply, issue fixed fast. I'd suggest Tates! Happy with my buy. Thanks James and team

Calvin handled the sales part well, not overly

Calvin handled the sales part well, not overly aggressive and nice to work with. However, Rob in Service was really the standout when I had to bring the car back after 2 days due to a weird (but faint) noise. Rob had a Technician check it out right away to find the problem part, then quickly ordered a replacement and had it installed within 3 working days. Since this was a Kia Approved Used car, Kia should have caught the issue, not Tates. Still, Rob's swift action made a big difference!