Partzilla

Orders take too long. I ordered on May 23, 2024, and today is June 4, 2024, (that's 13 days) and still no order. They keep pushing it back to June 6th. On their site it says parts are in stock. That 97% of orders ships in 1-3 days is pure B.S.! I say buy from the dealer, it may cost a little more, but at least you get your parts. They over promise and under deliver. They're not truthful? If they're waiting on parts from Japan and it will take some time, just say it. Give the customer the option to get what they can and pay shipping. They put off the order one day then three days the next and then two days the next only ticks off the customer. This was the first and last time I'll ever order from them.

Worst customer service known to man! Ordered a product three weeks ago. The delivery service mishandled the package, and the company refuses to issue a refund because the package hasn't returned to their facility yet. Currently, the package seems to be on an unexpected tour through Switzerland, even though its destination is in Germany. The company is attempting to shift the blame onto customs, but there's no evidence that the package is held up in any customs facility. Beware of this company! They are incredibly difficult to work with!

I made an order and paid extra for 2-Day shipping, but it actually took 4 days to arrive. When I contacted customer service, they explained that it's 2 business days, even though it wasn't explicitly mentioned during checkout. They use UPS for shipping, which does offer Saturday delivery according to their website, but I didn't receive this service. When I asked for a refund of the extra money I paid for 2-Day shipping, they refused.

I bought parts for my Seadoo on 3/22/24. I was worried because of some reviews so I called to cancel. The lady I talked to said bad reviews are because of back ordered items which they can't help. I asked to keep the order since all items were in stock. On 3/25/24 all 3 items were on my porch and they were OeM originals. I have no complaints for Partzilla. Customer service was good, delivery was fast and items were perfect!!

Shipping times have been terrible. I ordered my part a week ago, and it's still in transit. Despite their website claiming "fast shipping," it's clearly not the case. If I had known about their slow shipping, I could've ordered the same parts from a different site for the same price.

I've bin a Partzilla customer fer a few years now n' very happy with their inventory, prices, n' overall ordering & delivery process. Their web site is pretty good but not great but that's the only aspect that keeps me from a 5-star rating.

Great experience with my purchase. The ordering process was simple. I reached out to customer support to verify the correct part. My order came really quick. I'd suggest this company to anyone looking for ATV parts.

I can't figure out what went wrong, but my time with Partzilla was the greatest. No one else can compare, whether on the West Coast or the East Coast. It took just one and a half days.

I usually find what I need easily. Simple parts are in stock. Unusual ones aren't, but don't take long to arrive. I'm happy with Partzilla, so I'm a fan.

This company's speed pak form China is quicker than most Partzilla orders. This will be my last order from them. Even Ebay is quicker.

Place is awful. Ordered 8 days ago. Still in Florida. I’m in Massachusetts. Do yourself a favor and just go to a dealer

Even though it took some searching to find the exact part I needed, the ordering process was smooth.