Reviews Summary

FirstBus.co.uk has a 3.2 - star rating from 5 reviews, indicating a low level of customer satisfaction!

5 stars
2 Reviews
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2 Reviews
Rating (1.0)

About company

First Bus believes buses are crucial for society, local economies, and the planet. Dedicated to friendly, reliable, and hassle-free service, they aim to shift people from cars to buses. As one of the UK’s largest operators, they connect communities from Aberdeen to Cornwall. They collaborate with local authorities to improve air quality, reduce congestion, and enhance customer satisfaction. Committed to a low-carbon future, First Bus aims for a zero-emission fleet by 2035 and invests in safety, customer service, and fair wages for their employees.

Key Details:

  • Location: The company is headquartered in Bristol, United Kingdom.
  • Founders: FirstBus plc was formed through the merger of the Badgerline Group plc and GRT Bus Group plc.
  • Foundation Date: The company was established in the year 1995.

Customer reviews

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(1.0)
I was trying to get
by Unsullied Barge Pole

I was trying to get to Suffolk Wildlife Park on a Saturday evening and checked traveline.info for the 99 bus from Waterloo Road, Lowestoft. It said the bus would be there at 1744, so I headed to the stop a few minutes early. The First Bus App on my phone, which isn’t the easiest to use, confirmed the same time. But, as the minutes ticked by, the bus never showed up. By 1754, it was clear it wasn’t coming, so I ended up paying £13 for a taxi. This isn't the first time I’ve experienced "phantom buses" on this app. The bus starts at the Bus Station, so they must've known it was cancelled before it was supposed to arrive. If the app had shown it was cancelled, I wouldn’t have wasted time waiting and could’ve taken a taxi earlier. Two things need fixing: 1. Make the app user-friendly like Google. 2. Stop showing buses as ‘due’ if they're not coming.

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(1.0)
I’ve honestly never dealt with
by Jade Hamilton

I’ve honestly never dealt with such a frustrating bus service. Always late, and they cancel without letting anyone know. Their Twitter is basically useless—no responses at all. Prices keep going up, but service just gets worse. Drivers even take breaks to smoke or go to the toilet right behind the bus stop, which is super gross. I ride the bus twice a day, Monday to Friday, and it’s a rare day when I don’t have some sort of issue. I’ve seen public transport in less developed countries run better than this. It’s a total mess.

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(5.0)
Having left my wallet on the AirPort 500
by Sam London

Having left my wallet on the AirPort 500 Express bus, with cash and credit cards inside, the honest bus driver handed it in late on Friday eve. I was informed on Monday morning that it was safe at the depot. This is great service and I cannot thank First bud and the driver enough for the good customer service and honesty shown. Really impressive.

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(4.0)
Driver 520821 Mark clearly belongs
by Nonie

Driver 520821 Mark clearly belongs in his role; meeting him, it's clear he's valuable to your team. His customer service is great, always approaching each client with a smile. He is a cheerful and friendly person. We came from Cardiff and rode with Mark in Saundersfoot, and we can't wait to see him again. Great job, Mark!

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(5.0)
First bus driver found my wallet with cash
by Sally

First bus driver found my wallet with cash and credit cards on the 500 Express. I got it back from the depot. Such good service from First bud and the driver! Great honesty and customer service. So good!

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