Rail.ninja Reviews - 84

Easy route comparisons

Registration was quick and searching routes felt intuitive. Timetables, classes, and prices were laid out cleanly. The booking instructions were clear with no confusing steps.

We bought our tickets in the UK a few months ahead of time.

We bought our tickets in the UK a few months ahead of time. The process was easy with a clear payment system. The tickets came out for our trip and are just as we asked for.

After searching for train trips from Melbourne to Canberra

After searching for train trips from Melbourne to Canberra for the first time, I found your page and it made booking very simple and clear. Really happy with it 😊

Reserved my tickets well in advance

Reserved my tickets well in advance and got the final tickets a few months later without needing to reach out myself. Great and helpful service and contact.

Booking completed in advance

Booking completed in advance, and the ticket arrived a few weeks before the trip, just as planned. Helpful and fast service. I suggest using Rail Ninja.

Simple as pie to arrange.

Simple as pie to arrange. What more can I add? The steps were fast, clear and corect. No extras, but, you know, extras would have just made it messy.

Everything went smooth

Everything went smooth, nice little surprise when I had to create an account. And the account only becomes active after making a first reservasion.

One-click seat choice joy

Picking a window seat without digging through menus felt oddly satisfying. Small touch, big smile. The ticket popped into my inbox right after.

The website is easy to use, simple, and friendly.

The website is easy to use, simple, and friendly. It provides all the details required to make and pay for the reservation without any issues.

I was running late but things worked out fine.

I was running late but things worked out fine. Had to catch a train from a festival back to Seoul and the ticket booking was quick and saft.

As a senior traveler, I found Rail Ninja

As a senior traveler, I found Rail Ninja very user-friendly for booking my train. The instructions were clear, and the process was simple.

The site is easy to use with fast access and replies.

The site is easy to use with fast access and replies. Special thanks for the help and politeness of Darya from the Support Team!

Booking with this engine was quick and simple.

Booking with this engine was quick and simple. I had no trouble reserving my train ticket, and the confirmation came in no time.

Train schedules were simple to follow.

Train schedules were simple to follow. I had to check which station in Lisbon to go to, but other than that, very simple to use.

This company has a solid reputation

This company has a solid reputation, which is why I decided to buy our tickets directly. Simple purchasing process. Good price.

Simple booking proces that works well.

Simple booking proces that works well. We had a payment error, and the team fastly helped us fix the problam without any delay.

I'm not a tech wizard, but I can easily navigate this app.

I'm not a tech wizard, but I can easily navigate this app. The layout's simple, so I never feel lost booking a ticket.

This company, they realy care.

This company, they realy care. I made a mistake and they fixed it quickly. Got my money back fast. Good job!

Booking travel proved simple, yet a snag

Booking travel proved simple, yet a snag emerged when attempting to modify return tickets due to a clash with hotel check-in times. Contacting customer service for ticket adjustment became an arduous task. This predicament presents a challenge, especially considering our limited proficiency in Spanish, potentially complicating communication with the final hotel in Barcelona upon our late arrival.

User-Friendly, with Minor Oversight

The service is generally user-friendly. I overlooked setting the number of passengers initially, but the system allowed me to backtrack and make the necessary adjustments before payment, avoiding any potential issues. Overall, it was a straightforward experience with just a minor oversight on my part.

Good variety of train choices.

Good variety of train choices. Fast response from booking to email tickets. At first, the site had issues with the date and city pages, but it eventually sorted out. I also had some problems printing the tickets on my iPad and phone. It worked fine when I used a computer after downloading the tickets.

Könnyű használni.

Könnyű használni. Nincs helyrajzi elrendezése az ülőhelyeknek, mint Olaszországban. bőséges lehetőség van választani. Nem voltam biztos, hogy mit kell ellenőriznem, és szerettem volna letölteni egy pdf verziót, mert nem mindig van internet-hozzáférés az utazás közben. Egyébként jó munka

It was easy and quick to find trains and choose

It was easy and quick to find trains and choose what I wanted. Payment feels secure. Just one problem: I wasn't told in advance that "some" tickets weren't given right away but later. Not sure why, it wasn't explained before or after I paid...

Evrythng was good xcept

Evrythng was good xcept 1 big thing - my wife gets ill if she goes backward when travelin. We asked for front-facin seats but got rear-facin ones instead, even tho lots of seats were free. We found front-facin seats but reservation messed up.

This was my first experience with this site for booking a trip

This was my first experience with this site for booking a trip. The site was simple to use from the start, from train schedule to payment. I booked a round trip from London to Edinburgh and return. I will surely use this site again.

The company is very easy to work with

The company is very easy to work with, and their website is user-friendly. The tickets came in another language, which is okay, but it would be nice to have an option to translate them or receive tickets in both languages.

Helpful planning tool

I compared times and fares easily and liked the seat details. When plans changed, support clarified options quickly. Currency display was handy. A slight delay on one email, but the trip worked out exactly as planned.

It was really simple to finish the purchase.

It was really simple to finish the purchase. I tried another website for more than 2 hours but the payment kept not going through and nobody picked up the number I was given to call for support. Some help that was!

It was quite simple to buy tickets

It was quite simple to buy tickets from Lisboa to Oporto, with plenty of choices offered. The cost of the tickets was really good and after a short time, I got the tickets sent to my email.

The booking steps were simple and quick

The booking steps were simple and quick, but choosing a seat was confusing for us. The instructions were unclear and we had trouble figuring it out.