Gelato.com Reviews - 203

I've been using this pod

I've been using this pod software for a while, and it's pretty solid, but lately, I hit a snag. Whenever I try to publish my products, this validation error pops up every single time. It's frustrating because everything seems fine on my end. It's been over a week since I reached out to Gelato support, hoping they'd help out. But, no luck so far, and it's kinda disappointing. I was really counting on them to sort this out quickly. It’s a bit discouraging when a great tool suddenly throws a wrench in your plans. Hoping they get their act together soon so I can get back to business smoothly.

They cost a bit more than Printify and have limited

They cost a bit more than Printify and have limited choices but the quality is good and delivery is quickk

I've been using Gelato for

I've been using Gelato for nearly a year, and the experience has been quite frustrating. Their customer service in the US is practically non-existent. Trying to reach a real person feels like an endless loop with their AI chat bot, and when you finally get through, you’re often redirected to email which takes forever to get a response. Shipping is another headache. If you choose economy, items aren't always scanned by USPS, making it seem like orders haven't been picked up. This has led to numerous complaints from my customers and forced me into offering partial refunds to prevent negative reviews. As for their integration, it's a nightmare. Managing a large catalog with multiple product variants is a manual, tedious task. It's disappointing that they seem so indifferent to customer satisfaction.

Dealing with Gelato has

Dealing with Gelato has been a real headache. You'd think keeping track of where your orders are in the production line would be straightforward, but nope. Orders just sit there marked "in production" for days, and it's a mystery what's actually happening. Worse, they sometimes just cancel orders out of the blue days later, leaving me in the lurch. It's frustrating, especially when I've got customers waiting and asking questions, leading to cancellations and some harsh reviews. This isn't a rare occurrence either; it seems to happen way too often for comfort. And don't get me started on their support. It feels like talking to a bot sometimes, with generic responses and no real help. If you're looking to grow your business, I'd say think twice about relying on Gelato.

I was really excited to

I was really excited to try this company for selling my fine art prints, but things didn't go as planned. I ordered a few samples to check their quality, and it was a bit of a mess. When I got my first order, the tube was all greasy inside, and even the tissue paper felt weird. Worse, the print on fine art paper was bent. Tried again with a different order, and the print was just grainy and pixelated, even though I checked all the settings. The only saving grace was their customer service; they refunded me pretty quickly. But honestly, I didn't just want my money back—I wanted good prints. I'm not sure I'd trust them with my store unless quality isn’t a priority.

I tried out this platform

I tried out this platform to see if their prints and posters were any good, but I was quite let down. I ordered a bunch of samples in different finishes, like classic and premium matte, archival, and art print. When they arrived, the quality just wasn’t there. They had several issues, and there’s no way I'd feel comfortable selling them to my customers. It'd hurt my business reputation. I filed a complaint through their online system, showed them the proof, and they issued a refund, but only in store credit. Now I have to figure out how to get that back to my bank. This whole experience has been quite frustrating and disappointing.

I've been a loyal Gelato

I've been a loyal Gelato customer since 2021, but lately, things have taken a nosedive. Their customer service was top-notch a few years back, but now it's just a frustrating maze of AI bots and endless waiting. Even when you finally get an agent, they’re clueless, often promising to escalate issues without any real follow-up. I had a login problem and only got help weeks later, which is ridiculous. Prices have skyrocketed too, without any notice. Shipping in the US jumped from around 6 CAD to nearly 10 CAD, and in Canada, costs more than doubled. My margins are dead, and I found better alternatives elsewhere. I paid a hefty 1299 CAD for Gelato Gold, only to see it replaced by a cheaper plan with better discounts. I tried canceling, and they cut my subscription immediately without refunding me. The inconsistency in product quality and damage rates are also unacceptable. Gelato was great, but I’m moving on for the sake of my business.

I'm really frustrated with how

I'm really frustrated with how things have been with Gelato lately. I run a small shop, and during my busiest time, I had a bunch of orders that just didn’t get sent out. We're talking about 25 orders, which is like 20% of everything I had to ship. This isn’t just a one-time mess-up; it's a big deal for a small business like mine. Because of this, my shop on Etsy got hit with negative reviews, and customers thought I was the problem. I even had to pay out of my pocket to fix things and save my shop's reputation. The worst part? The support process is a nightmare. I've been waiting over a week for a response about compensation, but all I get are slow, generic replies. It’s costing me money and hurting my business reputation. If you're a small business counting on Gelato during peak times, watch out. When things go wrong, it’s not just about lost orders; it’s about lost trust and revenue.

Running a small shop on

Running a small shop on Etsy, I've been using Gelato for my shipping needs. Recently, I ran into a snag with an order that was stuck in "In Transit" limbo. The tracking link just vanished, which is frustrating since I pay for tracking to keep tabs on everything. When I tried reaching customer service, I couldn’t get a live person, so I filed a report, but no luck there either. The real kicker? I found out way too late—like, 2025 late—that 51 of my orders from 2022-2023 still say "Shipped" with no updates. That's partly on me for not catching it sooner, but it shows there’s a real issue with their tracking updates. Gelato usually suggests contacting customers directly, but that’s not realistic with so many orders. I really wish they'd work with couriers to update statuses better, so we’re not left guessing. It’s crucial for us small business folks to have reliable tracking.

This holiday season was a

This holiday season was a total mess for us, and honestly, Gelato didn’t help. We’ve been working with them for years, spending around $200,000 annually, so we expect them to be reliable. This year, things went south. Orders placed in late November and December are still nowhere to be found, causing chaos for our business. Our customers are unhappy, and we're swamped with complaints. Gelato used to be solid, but now their service is slipping. Support feels robotic, and when we finally get through, the responses aren’t helpful. Our usual contacts have gone silent. We need urgent solutions: fast shipping for delayed orders, refunds for late shipments, and better communication. Take order #99385—it was never shipped, we refunded the customer, and we’re still waiting on Gelato for a refund. We need immediate attention to fix this mess and get back on track.

You know, I really expected

You know, I really expected more from Gelato this holiday season. They promised Christmas delivery if orders were placed by certain dates, so I trusted them. I had orders from late November to early December that were supposed to arrive on time, but by December 22, nothing had shipped. What’s worse, they’re silent about refunds, leaving me to cover 20% of the costs myself. Their customer service was a rollercoaster of false hope, constantly saying my orders were "about to ship" without any actual progress. It was a tough season for my business and they didn’t deliver, literally and figuratively. They offered a shipping upgrade, but that hardly felt like a solution. As an annual member, I’m seriously thinking of canceling. If you value your business, I'd be cautious relying on Gelato.

Running a hoodie brand in

Running a hoodie brand in the US, I recently faced a major hiccup with Gelato, my fulfillment partner. I placed an order on December 12, well before their December 14 deadline for pre-Christmas delivery. Everything seemed fine until December 18, when they canceled due to “out of stock.” Following their advice, I reordered the same day. But on December 23, it got canceled again, this time citing “lack of embroidery partners.” This was a nightmare during my busiest season. I lost out on Christmas sales, had to refund customers, and took a financial hit from non-refundable costs like ads and design work. Chat support was slow and unhelpful, offering no real solutions. This experience has made me rethink my partnership with Gelato, and I'd caution others to be wary during peak times.

If you're thinking about using

If you're thinking about using Gelato for your POD business, you might want to reconsider. From my experience, their support has gone downhill fast, and it's mostly just automated responses now. My smaller webshop has faced way too many delays with Gelato compared to other providers like Printful or Printify. When customers don't get their orders on time, they don't come back—simple as that. I also run a B2B print business, so I know it shouldn't take more than 5 days to produce a DTG t-shirt, yet Gelato's processes are painfully slow and disorganized. The system that auto-selects a print provider is unreliable, and I wish I could choose the providers myself. Honestly, if you’re serious about your business, it’s better to save up and invest in your own equipment.

I had a frustrating

I had a frustrating experience with a company that used to be a favorite of mine. Their customer support has gone downhill fast. Prices suddenly jumped by over 40% for many of my products, and there was no heads-up at all. I stumbled upon this change during a routine check, and it left me wondering how many other customers were blindsided. What's worse, prices for the same products vary based on when they were created, and the dashboard displays incorrect prices. It feels like they’re prioritizing profits over customer care. Trying to reach someone for support has been a nightmare; the once-responsive chat now routes you to a chatbot, and if you’re lucky to get a human, the response takes forever. It's disheartening to see such a decline in service quality.

I'm in the process of launching a

I'm in the process of launching a PoD brand and exploring different options. I've tried both Printful and Gelato. Today, I received my test garments from Gelato, and honestly, I was disappointed with the quality. I ordered a t-shirt and hoodie featuring a simple thistle design. The garments arrived loosely packed in a paper bag, without individual wrapping, and they were excessively creased. The actual embroidery didn't match the previews, and when I reached out to customer support, they insisted that the packaging and embroidery quality were intentional. I can't help but feel skeptical about the authenticity of some reviews. If you're starting a PoD brand, it might be worth considering other options or investing in a trial to make your own judgment.

Working with Gelato this year

Working with Gelato this year has been a rollercoaster, and not the fun kind. I shelled out for a pricey membership expecting top-notch service, but what I got was a mess. Placed several orders well before their December 15 holiday deadline, yet many from December 12 and 13 are still in limbo—not printed, not shipped. Reached out to support, but their "wait and see" response was just frustrating. For a service that charges a premium, this lack of reliability is baffling. It makes me wonder if they even have the capacity to handle their own orders or if they’re relying on some overseas operation. If you can't handle the holiday rush, don't take Christmas orders and don't promise a December 15 cut-off.

So unreliable!

I’ve been trying for days to get a simple update on an order that was supposed to arrive a week ago, but it’s still stuck in production limbo with no explanation and no sign of being shipped. Despite asking for escalation, no one can tell me where the order is or when it will move. This was a Mother’s Day gift, and my customer is understandably furious. There’s been no effort to reroute the order to a facility that can actually fulfill it, no real explanation, and not even a proper apology. In fact, I've been ghosted by multiple customer support agents who say they'll give me an update! Sadly, this seems to be standard operating procedure with this company because I've had many issues.

I've been using this gelato

I've been using this gelato service for a while, but things have gone downhill lately. Imagine having customers waiting over two weeks just for mugs! When people order something inexpensive, they expect it to arrive quickly. A business that takes two weeks to ship a mug isn't exactly winning any awards. I'm not sure what's going on, but the customer service responses are far from genuine—more like generic nonsense. After 90 minutes of back-and-forth, they finally refunded me around £50. But I'm guessing I'll be in the same situation again soon. Oh, and they had the nerve to bump up my prices by 10% today! I'm definitely considering a new supplier after the holidays.

I've been dealing with this

I've been dealing with this company for a bit now and it's been nothing short of frustrating. Launched some products, and right away, orders started coming in. But here's the kicker—they've been stuck in limbo for over a week, not moving forward at all. We've been in touch with them every single day trying to get things sorted. All we hear is "wait another 24 hours," but nothing changes. They won't refund our customers or even start processing the orders. It's like talking to a wall with their so-called support team. Honestly, it feels like they just take your money and run. Wouldn’t recommend dealing with them. Save yourself the hassle.

I’m really frustrated with my

I’m really frustrated with my recent experience. I've got orders from November that still haven’t arrived, and I was promised upgraded shipping, but that only happened for some, not all. When I reached out about it, they just stopped responding. They said I’d get a solid update on Monday, but that was a no-show too. I’ve had to refund a bunch of my own customers because their orders are over two weeks old with no updates or any movement. I haven’t seen any refunds from Gelato for all this hassle either. Trying to talk to an actual person is like finding a needle in a haystack. It’s just been a really disappointing experience all around.

Back in October 2025

Back in October 2025, I faced a hiccup with my Gelato subscription—got charged twice. They sorted it out and refunded me, so my subscription was extended till September 2026. I decided not to renew, though. Then, a weird thing happened. On March 4, after placing an order, I logged in to check on it, and bam, my account was gone. No order history, nothing. Customer support said I deleted it myself, but that’s not true. Why would I delete it right after ordering? They just assumed it was my fault without checking into it. Losing everything like that was super frustrating, and the support team didn’t really help. They just brushed it off.

I usually love this company

I usually love this company, but my last experience was disappointing. I placed an order back in mid-December, expecting a smooth delivery like before. Sadly, only one out of three packages arrived. I filed a report and they said there'd be a delay, but then confirmed the package was lost and offered a reorder. I thought, alright, but then the new delivery date was missed too. Another delay. By this point, I'd been waiting a month! The package still didn't arrive, so they just issued a refund. I don't get how a tee and hoodie from inside the EU are so hard to deliver. The concept is great, but reliability? Not so much.

I spent ages trying to

I spent ages trying to find a reliable print on demand service and decided on Gelato for a mug delivery to my friend in Norway. Their pitch about local printers sounded convincing. But after 6 weeks, I found out a Swedish printer was involved, and the mug went missing somewhere in Europe. When I contacted them, they quickly admitted it was lost and reordered it. I ended up paying twice the price for shipping, only to be let down. It's frustrating how easy it is for companies to make online promises without accountability. Hopefully, this review stays up, unlike my previous one, so others know what to expect.

I tried ordering prints from

I tried ordering prints from this service, and it was a bit of a mess. They charged me, but the order never went through, so I ended up with no prints and no refund. Frustrating, right? Reaching out to customer service felt like hitting a wall because it was just bots, no real people. I did email the address they provided, hoping for a human response, but I'm still waiting. Eventually, I had to contact my credit card company to get my money back. I really wish the process was smoother and that there was someone to talk to when things go wrong. It left me feeling pretty disappointed overall.

I started using this printing

I started using this printing service a few months ago, and everything seemed to be going smoothly at first. But just this week, I hit a big snag. Two of my orders never showed up, and trying to get in touch with someone from the company was a nightmare. I mean, how hard is it to find someone to talk to when things go wrong? It's funny, though, they sure find the time to reply to all the good reviews online. It just doesn't add up. If you're after consistency and good customer support, you might want to think twice before choosing this company. It's been a frustrating experience for me.

It's too frustrating

I logged in to check prices for my digital art prints, and guess what? They've changed again! I sell three sizes, including a 50x50cm on premium matte paper. On Monday, it was £7.72 per print, and now it’s shot up to £8.88 in just two days! Before Monday, it was in the low £7s. How can it fluctuate like this so quickly? And don’t even get me started on the shipping costs—they're ridiculous! It's making it super hard to keep track and actually make a profit. Seriously, this needs sorting out, or I might have to find a more stable platform. It's just too frustrating to manage!

So, picture this: I had

So, picture this: I had this order on Etsy, right? A client loved one of my designs and wanted it printed and sent through Gelato. I followed all the steps, linked up my accounts, did everything by the book. But guess what? The order never reached Gelato. Now, I’m stuck refunding my client. It's such a mess! I thought this whole process was supposed to be seamless, but it turned into a huge headache. All that time setting things up, and for what? Just a bunch of frustration. I really expected better from this setup. It’s been such a letdown dealing with this mess, honestly.

Horrible - probably a scam

Based on the reviews below (the positive ones are most likely fake; lol at the vocab and syntax - it’s stupidly similar) as well as my own experience I honestly can’t believe I was stupid enough to trust this “company”. Three days to say my order was being printed, two more days to learn that the materials were out of stock. I’m sure my 36 eur are gone. (Has anyone actually received a product from this company?)

I's great

I've been using Gelato for my print-on-demand stuff and gotta say, it's been great. The platform is super smooth and easy to use. Uploading designs, linking my store, and shipping products worldwide - no hiccups. The global production network is a huge plus. Orders get fulfilled locally, meaning faster deliveries and less impact on the environment. My customers across different continents got their stuff quickly, no problems at all. Quality-wise, top notch. Apparel prints are particularly impressive - they look and feel premium. Their customer service is responsive and helpful too. They keep improving the platform and adding new products, which is awesome. More customization options would be nice though. Overall, Gelato is a solid choice for creators and entrepreneurs looking for a reliable and eco-friendly POD service. Definitely recommend.

Smooth and stress-free time

So, I’ve been using Gelato for a while to handle my print-on-demand stuff in Europe, and it’s been a game-changer. The platform’s super easy to navigate, and connecting it with my Etsy shop was a breeze. What I love most is the print quality — it’s always top-notch. Plus, with their local fulfillment, shipping’s quicker and my customers are happier, which is awesome. I barely have to lift a finger with the orders because of the automation, saving me tons of time. Whenever I’ve needed a hand, customer support’s been right there, which is comforting. If I could wish for one thing, it’d be more apparel options, especially swimwear, for those summer vibes. Gelato’s definitely made expanding my business in Europe smoother and stress-free. If you’re into print-on-demand, give it a shot!