Gelato.com Reviews - 203

I hate writing bad reviews,

I hate writing bad reviews, but I really want to spare others the headache I went through. Thought I’d give this service a shot because of its high ratings, but boy was I wrong. Ordered a shirt as a gift for a customer, and they told me the decal glued the shirt shut. Super embarrassing, especially since I planned to sell these for $35 each. Gelato apologized and promised to look into it, so I tried again. Ordered a long-sleeve shirt this time, but got a short-sleeve one with a decal printed way too low and the quality was just awful. Used TPOP before and their quality was way better. Gelato gave me the same generic apology again. Not convinced they’re fixing anything. Might go back to TPOP or find another service.

It's been quite a headache

I've been using Gelato, and honestly, it's been quite a headache. Initially, I set my prices thinking I was all good, but when I checked the Price Navigator, those profits just vanished. Imagine having to adjust prices for over 160 products – it's exhausting! Then, to make these changes, they want you to fork out nearly $1900 for their Gold package, on top of the $400 you've already paid. They don’t even adjust the costs to reflect the upgrade, so you end up paying over $2300 annually. On top of that, every time I updated a price, it took ages to load. I'm shelling out big bucks just to change prices, and honestly, I can't see the value in it. Gelato's service is just not worth the steep price, in my opinion.

So frustrating

Man, dealing with Gelato has been a real headache lately. This month has been a nightmare, with me firing off 24 emails just trying to get my orders sorted. Every time I check, the status is still a mess, and it’s like nobody even cares enough to fix it. Sure, they’ve refunded some postage and item costs, but it’s like putting a Band-Aid on a bullet wound. Their service is so poor it's affecting my business and leaving me stressed out. I'm just wondering, what are they actually doing to fix these delays? And how are they gonna make sure this doesn’t keep happening? All I get are these generic responses, and nothing changes. It’s like they don’t care about offering a good service at all. So frustrating.

I tried using Gelato Personalization

I tried using Gelato Personalization Studio for my online shop, and it was a total nightmare! The older version was clunky but at least functional—you clicked "personalize design," and it loaded right on the same page. But the new "seamless integration" is anything but seamless. It takes forever to load, sometimes 10-30 seconds or more. Switching between product mockups? Forget it—wrong colors, slow loads, complete mess. Contacted customer support for weeks, got no real help. They just gave generic replies and didn’t fix anything. It's frustrating, especially when you’ve invested time and money. If you're thinking of using Gelato, save yourself the headache and don’t. Total waste of resources.

I had the worst experience

I had the worst experience with this printing service. I needed a lot of prints for an urgent exhibition and ended up spending nearly $1,000. To my dismay, half the prints had wrong colors, wrong sizes or went missing. Trying to get customer support was a nightmare. After two weeks, I got a refund for just one print and two replacements, but those were wrong too. They seem to think magenta is some neon color they can't get right. I still have several prints that are wrong, and they haven't been replaced or refunded. They even deleted my purchase history! This service is a complete mess. I'm just glad these orders didn’t go straight to my customers. Seriously, avoid this place like the plague.

Was so excited to use

Was so excited to use Gelato's Print-On-Demand service, but man, it’s been a nightmare. Their platform is riddled with bugs, making everything a hassle. It's like their development team has no clue how to properly test and release features. Customer support? Mostly clueless about the problems, and sometimes even downright unhelpful. We tried their API, hoping for a smoother process. Big mistake. It was even more problematic. Two junior customer service reps admitted there were bugs, but then a senior manager blamed us for not following instructions properly. Seriously? To anyone considering Gelato: save yourself the headache. Find another POD provider. This one’s not worth the trouble.

The packaging was shocking

I ordered a couple of framed prints, and honestly, the packaging was shocking. They just tossed them in a cardboard box, no padding or anything. Almost every other order, especially the bigger ones like 18x24, came with broken frames. I’ve had customers asking for refunds because the frames arrived all busted up, and I totally get why. There’s no edge protection, no bubble wrap—nothing! It’s frustrating dealing with so many complaints, and I’ve shared my concerns multiple times, but nothing seems to change. On the bright side, their support team is pretty solid at fixing and refunding these issues quickly. But seriously, they need to find a better supplier and sort this mess out.

So, I ordered a bunch

So, I ordered a bunch of hoodies for a kids' musical and spent a good chunk of money hoping they'd be awesome. They sent my order to two different places, and when I got them, it was a mixed bag. Some hoodies were perfect, but others looked like someone had washed them a million times—black ink bleeding everywhere. A friend even said they looked like chalk drawings, which was not the vibe I was going for. To top it off, a few hoodies were printed way too small, even though I warned them about it. Tried reaching out to Gelato, but it's been radio silence. No replies, no help, just frustration. This was supposed to be a special event, and now I'm stuck with half a decent order.

I ordered a sample from

I ordered a sample from Gelato and, well, it never showed up. Trying to get my money back was a headache. You'd think a company would have a phone number or at least an email, right? Nope. I tried using their chatbot, but it seemed more confused than me. I was considering them for my new poster business, but after this mess, no way. If Gelato could just invest in better customer service, maybe a phone line or a more helpful chatbot, things might have been different. It's a shame, really, because their products looked promising. But after this experience, I'm moving on to other options. Gelato really needs to step up their game if they wanna keep customers happy.

My experience with GELATO pretty frustrating

Lately, my experience with GELATO has been pretty frustrating. Prints getting lost or arriving damaged, that's kinda expected sometimes with shipping, but it happens a lot with them. The worst part though is that my recent order hasn't even been printed after two weeks! I reached out to support several times, but all I got was the same "there’s been a delay" response, with no real solution. Meanwhile, my client is super upset and has already said he won't be buying from my shop again. Their service seems to be going downhill, and it’s really disappointing how they handle issues. Not happy at all with how things are being managed.

I ordered a photobook from

I ordered a photobook from this site and had high hopes. The prints were really good quality, but the online editor was a nightmare. Text kept getting messed up, and even though the preview showed the error, the support rep assured me that the editor view was accurate. Nope, I still got a messed-up book. To avoid the issue, I switched to using Affinity Publisher, followed all their specs and settings, but the import still came out blurry. I tried countless times to fix it, spent hours on it, and just couldn't get it right. So frustrating and such a waste of time. The prints are great but the process needs serious improvement.

Dealing with this company was a nightmare

Man, dealing with this company was a nightmare. You'd think they'd make it simple to contact them, but nope. Even after signing up, they insisted on having the order number before they’d help. And guess what? No phone number to call for a quick chat. I ordered something, and they sent me the wrong stuff, probably shipped mine to someone else. Tried reaching them through every possible way, but all they do is ask for the order number, which I had already sent like 4 or 5 days ago. Still nothing. It's like shouting into the void. Customer service? More like customer ignore. Just wanted my order sorted, not too much to ask, right?

Got a story for you

Got a story for you about my experience with Gelato. Placed my first order, and guess what? It never showed up. It was like waiting for rain in a desert. Tried to get some answers, but felt like I was talking to a wall. The cost structure's also a bit of a mystery. They don't make it clear that you gotta factor in tax per order, which can really eat into your profits if you're not careful. It's like they forgot to mention a chapter in the business manual. So, if you're thinking of trying them out, maybe take a pause and do some number crunching first. Just my two cents, but this wasn't a smooth ride for me.

I was excited to use

I was excited to use Gelato platform at first. Ordering was a breeze, and I didn't mind paying extra for quick delivery. Everything seemed perfect until I needed help. No phone number, no email, just a maze to get in touch with them. When I finally did, all I got were empty apologies and no real solutions. It felt like they didn't care about my issues at all. Their customer service is seriously lacking, and it’s frustrating. It's disappointing because I really liked the product, but the lack of support makes me hesitate to order again. Gelato really needs to step up their game if they want loyal customers.

I've finally decided to stop

I've finally decided to stop using Gelato for my store's print on demand needs. After my last experience with their platform and the editing issues, I just can't keep making and duplicating designs because of their glitches. It's frustrating and time-consuming. Thankfully, Printify has been working fine for me so far. I even made my first sale recently, which is a big deal since I'm just starting out on Etsy. As a new entrepreneur, I need things to run smoothly to keep my customers happy. I hope Gelato improves their platform for future users, but for now, I'm sticking with what works.

You wouldn't believe the hassle

You wouldn't believe the hassle I've been through with Gelato. They've been overcharging me on US sales tax for several orders. They actually admitted it was a technical glitch and even refunded some of the money. But when I pointed out more orders with the same issue, it felt like I was talking to a wall. All my messages seem to be getting ignored now. It's frustrating having to waste my workday trying to find another way to get this sorted out. I'm actually considering reaching out to the CEO directly. It's such a bother when all you want is a simple solution.

Ordered a few cool printed

Ordered a few cool printed t-shirts for my kids but ended up with a headache. Placed an order for a size 12y, but the confirmation email showed 2y instead. Contacted customer service right away. They were quick to respond, but since the shirts were already in production, they said they couldn't do anything about it. Not even an acknowledgment that the mistake might have been on their end. All they offered was a 7 euro shipping refund, which doesn't really help much. If you decide to order from here, cross your fingers and hope everything goes smoothly.

Man, I used to grab

Man, I used to grab calendar mockups from Gelato without having to pay for a subscription. They were simple, nothing fancy, but saved me a ton of time. Now, they put them behind a subscription wall, and I can't afford it since my orders are pretty rare. It's frustrating 'cause I could whip up similar ones myself, but it's a hassle. And then, I saw this free trial offer on my account. I thought, "Great, let's give it a shot." But when I signed up, they tried to charge me. What's up with that? Feels like they're giving out wrong info. Not cool, Gelato.

I tried Gelato POD for

I tried Gelato POD for the first time for my new small business, and it was a complete disaster. My product wouldn't save on their site, and I had a tight deadline to ship it out. I reached out to them, explained my situation, but after 3 days, still no updates or solutions. Because of this, I lost my client and could potentially face more negative reviews in the future. Their customer service was unhelpful and didn't provide any useful direction. Definitely won't be recommending them to anyone. The whole experience was frustrating and disappointing.

Awful service

I recently tried Gelato for my print-on-demand service, and honestly, it was pretty disappointing. Shipping times were way longer than expected, and there were moments when they just didn't fulfill the orders at all. It was frustrating. They even flagged some of my designs, saying they were inappropriate, though they were just dark humor. I was told these designs would be reported to the legal team, which seemed a bit over the top. The whole experience left me feeling really let down. If you need reliable service, I’d suggest looking elsewhere.

I ordered a framed print

I ordered a framed print through Etsy and was disappointed with the quality. The frame was poorly done, and there were other issues that made it unacceptable. I reached out to Gelato for help, but it's been four days and still no response. I've emailed twice and nothing. It's frustrating because I had to refund my customer to keep my Etsy rating intact. Now I'm hunting for other print-on-demand suppliers who can offer better service and quality. This experience has been really disappointing, and I hope to find a more reliable option soon.

Ordered something, #G-241001111430, and it

Ordered something, #G-241001111430, and it took like three business days just to get marked as shipped. No tracking number or anything. Tried to get help through their support chat, but it's just this annoying AI bot repeating the same stuff about how it takes up to 2 days for tracking to show up. But I don't even have a tracking number to begin with! It's the most basic thing, how can they mess that up? Honestly, super frustrating experience, and now I'm stuck not knowing where my order is. Not cool at all.

I ordered three mugs with

I ordered three mugs with my wildlife photos to test before selling them in my store. When they arrived, I was shocked by how bad they looked. The images were dull and lifeless, nothing like what I sent. I was so disappointed that I threw them all away immediately. This was a complete waste of my time and money. The printing quality was terrible, and I can't recommend this company to anyone. Just awful experience.