I took a chance sending
I took a chance sending my device for repair, but it didn't go as planned. After waiting two weeks, my ECM still wasn't fixed. I figured things happen, but then I had to wait another 15 days for a refund. When nothing showed up, I had to call customer service to find out what was going on. It was frustrating that I had to chase them for updates on my refund. It feels like they forgot about me and my issue. This experience has left me disappointed and unsure if I can trust their service again. I really hope they improve their process because waiting around is no fun.
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