Ecm arrived coded right
Plugged the programmed PCM in and the truck started right up. VIN matched, no extra flashing needed. Packed well in foam. Lifesaver versus the dealer quote.
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United States, 8208 brownleigh Dr, Suite 100, Raleigh, 27617
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Each brand on RealReviews.io belongs to a specific category, where it holds a position in the top rankings. The ranking is determined by various factors, such as the overall rating on the site, the number of reviews, the business's activity in managing reviews, engagement with customers, and more.
Vehicle Parts & Services
CarComputerExchange.com is 106 out of 111 best companies in Vehicle Parts & Services on RealReviews.io
This Raleigh, North Carolina-based company comprises experienced automotive technicians, specializing in Dodge, Jeep, and Chrysler computers. Their primary aim is to assist customers in saving money and ensuring a speedy return to the road. To achieve this, they meticulously test, program, and flash the latest OEM software and manufacturer updates on every computer they offer. Each unit is also tailored to the customer's car's precise mileage and VIN. This user-friendly approach allows customers to seamlessly plug in the computer and drive away, eliminating the need for costly and time-consuming visits to the dealer.
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Ed Ohio
1 reviews
Ecm arrived coded right
Plugged the programmed PCM in and the truck started right up. VIN matched, no extra flashing needed. Packed well in foam. Lifesaver versus the dealer quote.
Dayton
1 reviews
Exchange took multiple calls
RMA was slow and I had to call twice to get the replacement moving. When it arrived, the unit worked, but the downtime stung. Core label was included, which helped. Documentation could be clearer on timelines.
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James Monk
1 reviews
United States
I got a replacement
I got a replacement computer, and while it works like a charm, the whole process was a bit of a hassle. After ordering, I got the initial confirmation but then radio silence. It felt like I was left in the dark for two whole weeks. I was itching to know what was happening, so I ended up calling their customer service twice just to get a clue about the shipping status. No emails, no tracking numbers, nada. Then, out of the blue, the computer just appeared on my doorstep one day. It's great that it’s working well, but the waiting game and lack of updates made the experience less than ideal.
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Tad Brown
1 reviews
United States
I called up the store
I called up the store the other day to place an order, and I gotta say, the guy on the phone was just top-notch. Real friendly and had this way of making the whole process a breeze. I mean, you don't expect to have a laugh or two while ordering, right? But he sure had a good sense of humor, and it made the whole thing feel less like a chore and more like a chat with a friend. He was super helpful with all the questions I had and made sure everything was sorted out perfectly. Honestly, it was such a nice change to talk to someone who genuinely seemed to enjoy helping out. Wouldn't hesitate to call again!
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Matthew
1 reviews
United States
I ordered this new
I ordered this new module and, honestly, it was quite the experience. The package arrived on my doorstep in just three days, which was impressive. The customer service folks were super helpful and really friendly whenever I reached out with questions. But there was one hiccup—I didn’t get any tracking info or shipping email, which left me a bit in the dark. It would've been nice to know when it was on its way. Despite that little snag, everything else was smooth sailing. All in all, I'm pleased with how it turned out. Just hope next time they keep me in the loop about shipping.
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Maria
1 reviews
United States
I can't believe what just
I can't believe what just happened with this company. You think you're signing up for something straightforward, but then when you try to get your money back, it's like hitting a brick wall. Ever tried talking to a real human over there? Good luck with that! It's like they've made it impossible on purpose. I feel so frustrated and helpless. You'd expect some level of customer service, but nope, none of that here. It's just one big mess and honestly, it's not worth the headache. Seriously, if you're thinking about using their services, just don't. Save yourself the trouble.
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Aubrey Buckmaster
1 reviews
United States
Ordered a part for my
Ordered a part for my car ages ago, and it's been a wild ride ever since. First, they check in after two weeks asking if I got it, but nope, nothing on my end. No tracking info either, which was a bit odd. So, I reach out, and turns out they never even sent it 'cause they didn't have it in stock. Their solution? A refund, a shipping label to send my broken part for repair (which I'd have to remove myself), or just wait and hope. Chose the shipping label option, but silence followed. Finally ordered elsewhere and got it in four days. Still chasing my refund, and their lack of response is frustrating. Cost me so much, personally and financially. Worst experience ever.
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Still waiting
1 reviews
United States
I ordered a part for
I ordered a part for my Jeep, hoping to get it before my mechanic took off for vacation. Timing was everything, but the delivery missed it by a day. Now, my Jeep's just sitting there, waiting for him to get back on the 24th. It's frustrating, you know? I was all set to fix it up and hit the road, but now I've got to wait. The part's here, but without my mechanic, it's just a waiting game. It's a bit of a letdown, but what can you do? Just counting down the days until my Jeep's back in action.
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Christiaan Brown
1 reviews
United States
Wow, let me tell you
Wow, let me tell you about my recent experience. I had a bit of a panic when I noticed the part number on my ECU was missing. I thought I’d be stuck without a solution. But, these guys somehow figured out exactly what I needed. Talk about impressive! And get this, they offer a lifetime warranty. That’s a big deal because the last ECU I had kicked the bucket in just a couple of years, leaving me without a vehicle for work. Not cool. With this new one, I feel a whole lot more secure. Honestly, I doubt I’ll ever go anywhere else for a computer. They've really got my trust now.
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D Fogt
1 reviews
United States
After wrestling with my Jeep
After wrestling with my Jeep Wrangler's transmission issues for over a year, I decided to take matters into my own hands. Aamco had tried three times to fix it, but no luck. I turned to Car Computer Exchange and what a difference that made! Ordered a PCM from them and it arrived super fast, right when they said it would. My mechanic popped it in without a hitch, and he was pleasantly surprised that it was already programmed. No extra steps needed! Finally, my Jeep's running smooth, all thanks to Car Computer Exchange. So glad I went with them instead of waiting around for more failed attempts. Highly recommend their service!
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ROBERT JOHNSON
1 reviews
United States
I picked up this
I picked up this new computer for my car, expecting a straightforward swap. But, let me tell you, it was anything but simple. My car just refuses to start with the new setup, though it runs just fine with the old computer. Frustrating, right? I figured maybe I missed something, so I tried reaching out to the company's support. I called, sent emails, even dropped a couple of texts. Nothing. It's like they vanished into thin air the moment I made the purchase. It's been quite a letdown, honestly. I just wanted a smooth upgrade, but instead, I'm stuck here with a car that won't run on the new tech and zero help from the company.
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ean fisher
1 reviews
United States
I placed an order a
I placed an order a week ago, paid everything upfront, and now I'm stuck waiting. There's no tracking info, and trying to get ahold of customer service is like shouting into a void. I emailed and called, but nothing. It’s frustrating when you’re left hanging like this. I’ve reached out to PayPal to start a refund process because I’m getting nowhere with the company. It’s just disappointing, you know? I really hoped for better communication and service. If things change, I’ll definitely update, but for now, it's been a pretty frustrating experience.
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Arafat Cemer
1 reviews
United States
I had quite a journey
I had quite a journey with Car Computer Exchange recently. Sent my PCM over to them, all neatly labeled with the codes and problems I was facing. Thought I was doing everything right. Got it back, installed it, and not even two hours later, boom, the same codes reappeared. Frustration doesn’t even begin to cover it. I tried to reach out to them, sent several emails and even a text message, hoping for some guidance or at least a response. But silence. It’s like my messages just disappeared into the void. Honestly, it’s been a bit of a letdown. I expected a little more communication, especially after the initial problem wasn’t fixed.
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Randy Moore
1 reviews
United States
I ordered something important on
I ordered something important on July 8th and, frustratingly, it didn't arrive until July 22nd. Even then, it wasn't working right. When I reached out, they said I'd have to wait another 7 to 10 days for a refund. I really needed this fixed quickly so my daughter could get to school, and now I wish I’d bought it from somewhere else. It’s been a real hassle, and I hope they treat other customers better in the future. Thanks for your time, and I hope my experience helps improve things for others. - Randy Moore
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Ben Boles
1 reviews
United States
I ordered a PCU unit
I ordered a PCU unit for my Chrysler minivan from CCE, thinking it'd be a smooth process. Gave them all the details they asked for, and they sent the unit. Installed it as per their instructions, but the van started acting up—starting and then immediately shutting off with all the dash lights going haywire. I reached out to CCE, and they suggested I get a dealership or mechanic to reprogram it. So, I had a Chrysler dealership come out, but their mechanic had trouble connecting to the unit. Turns out, the PCU was faulty. CCE then started blaming the key, even though it was working fine. Their refund policy seemed to change overnight, hitting me with unexpected fees. Felt like a total scam.
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Don Burns
1 reviews
United States
I ordered something
I ordered something I really needed from this place, and I gotta say, they totally nailed it with the shipping speed. Seriously, it was at my door way quicker than I expected. It's like they knew I was in a rush and made it happen. But, here's the thing that got me a little bummed: after I got my order, I had a couple of questions and shot them two messages. Sadly, I didn't hear back from them. It's like they just vanished. Everything else was spot on, but the communication could use some work. Still, if you're in a hurry, they're pretty solid, just don't hold your breath for a follow-up chat.
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Jonathan Stubblefield
1 reviews
United States
I ordered something and they
I ordered something and they charged my card right away, but then it was like my order vanished into thin air. No confirmation email, no receipt, nothing. They said it'd ship in five days, but a week passed and still nada. I called them up, talked to two different folks, but neither of them could find my receipt or confirmation. They just kept saying it was coming soon and that the supervisor was too busy to talk to me. I felt like I was just getting brushed off. It was so frustrating not knowing what was going on with my order.
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Jacqueline Williams
1 reviews
United States
Honestly, I’m pretty frustrated
Honestly, I’m pretty frustrated. I got a PCM part from this company, thinking it’d improve my car’s performance. But, it’s been a bit of a nightmare. After installing it on Thursday, things seemed okay at first. My drive to work on Friday was smooth, but on the way back, my car just stopped halfway. Saturday was even worse; it stalled four times just getting to work. I’m genuinely worried about driving it now. Every diagnostic test points to the PCM being the issue. I’m left wondering if the PCM they sent is faulty. It’s stressful not knowing what to do next.
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Warren L March Jr.
1 reviews
United States
I wandered into Car Computer
I wandered into Car Computer Exchange, kinda hoping for a miracle with my old 2001 E350 Super Duty. Brittany was there and, honestly, she was awesome. She totally knew her stuff and figured out exactly what I needed without any fuss. It was like she read my mind or something. And the price? Way better than I expected. It felt like I got a steal for the plug & play computer. Seriously, if you need car parts and don't wanna mess around, this is the spot. Brittany made the whole process a breeze, and I left feeling like I'd hit the jackpot. Can't imagine going anywhere else now.
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John R Sherman
1 reviews
United States
I ordered a part,
I ordered a part, and I gotta say, the whole process was surprisingly easy and pleasant. It's rare to find a company that makes ordering feel so straightforward. I mean, compared to other places I've tried, this was a breeze. The website was user-friendly, and their customer service was really helpful. I haven't received my part yet, so can't comment on that, but if the delivery is as smooth as the ordering process, I'll be one happy customer. It's refreshing to deal with a company that seems to care about making things simple and enjoyable. Fingers crossed the next steps go just as well!
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Jim
1 reviews
United States
You wouldn't believe the headache
You wouldn't believe the headache I've had with this company. First off, their customer service is a joke. I tried getting a refund, and it was like talking to a wall. Then there's the billing department—nothing but a mess, full of nonsense. Trust me, you don't want to waste your time or money here. My buddy was looking to get a PCM for his car, and I warned him to steer clear of this place. Zero stars from me, honestly. If you're smart, you'll go to Flagship1 instead. They know how to treat their customers right. Don't get caught up in this disaster like I did.
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Tayyab Anees
1 reviews
United States
I needed a plug-and-play PCM
I needed a plug-and-play PCM for a car, and these folks were lifesavers. I had a few questions, so I gave them a call. They were super helpful and really knew their stuff. The PCM arrived in just three days, which was quicker than I expected. Best part? I didn’t have to mess around with any programming—it was ready to go right out of the box. It’s rare to find such efficient and straightforward service nowadays. I’m genuinely pleased with the whole process. If you're in a pinch and need a reliable solution, I'd definitely recommend checking these guys out. Their service was top-notch from start to finish.
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Rory S. K.
1 reviews
United States
I placed an order for
I placed an order for a PCM, thinking it'd ship in 3-5 days. Ordered it on June 29th, and then waited... and waited. After sending several emails asking for updates, I finally got a response on July 11th. They said all the PCMs they tested failed, so now they had to order from their main supplier. That meant waiting another 3-5 business days for them to get it, plus an extra 48 hours for shipping. It feels like they're just stringing me along because they don't have it in stock. It's been frustrating, and I’m left wondering when, or if, I'll ever get my order.
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bruce hearn
1 reviews
United States
I had quite an ordeal
I had quite an ordeal with this company and their so-called refurbished ECUs. They sent me two units that looked like they had just been pulled from a junkyard, grime and all. When I tried them, neither worked. It was like they didn't even bother to check if they were functional before shipping them out. The worst part? Their solution was to refund only half of what I paid, citing some policy. It felt like a slap in the face, honestly. Refurbished should mean working and at least a bit presentable, right? It was frustrating to deal with them and their subpar products. Buyer, be cautious.
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Chuck Day
1 reviews
United States
Got this new PCM and
Got this new PCM and thought I’d be back on the road in no time. But, nope! They hit you with this hidden fee if you don’t return your old core within a week. Mine got there on Tuesday, but by Wednesday, the PCM was already acting up. Had a top Chrysler tech, with more experience than you’d believe, take a look and confirm it was faulty. Told the company, and they won’t even consider sending a replacement until they get their product back. So now, I’m stuck without a car and might have to rent one. Tried reaching out to their supervisors and even their sales email, but no one’s getting back to me. Not cool.
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kreps
1 reviews
United States
I got a PCM
I got a PCM for my Jeep, hoping it would solve some problems. Installed it, and while the engine would start, it just wouldn't stay running. It was like the car teasing me, you know? Anyway, I decided to return it, thinking I'd get my money back pretty quick. Sent it back, but here I am still waiting for that refund. It's been a while, and I'm starting to wonder if it's lost in some sort of refund limbo. Not the experience I was expecting when I first ordered it. Just hoping to get this sorted out soon so I can move on and actually fix my Jeep.
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John Jacobs
1 reviews
United States
I decided to order from
I decided to order from this company, and the whole process was surprisingly smooth. The website was easy to navigate, and I really liked the variety of text options they offered. It felt like they knew exactly what I needed. I gave four stars because, as of now, everything's going according to what they promised online. But I’m holding back that extra star until I see if they can fix my truck as their system claimed it could. If it all works out, I’ll definitely bump it up to five stars. Overall, I'm hopeful and looking forward to seeing how everything turns out.
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Luis Casillas
1 reviews
United States
Just like the last few
Just like the last few times, I got another ECM and installing it was a breeze. It's literally just plug and play—no fancy stuff required. I followed the instructions and everything went smoothly. I’m not exactly a tech wizard, but even I had no trouble getting it all set up. Once it was in place, I fired up the engine and everything worked perfectly. No hiccups, no weird noises, nothing. It's been running smoothly ever since, and honestly, I couldn’t be happier. This product really delivers on its promise, and I’ll definitely stick with this brand for future needs.
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Joseph Peralez
1 reviews
United States
It's been such a hassle
It's been such a hassle dealing with this company. Over a month ago, I applied for a refund because the product never arrived. I've tried reaching out multiple times through calls and emails, hoping to get some response. But nothing—radio silence. Honestly, it's frustrating and feels really unprofessional. I wasn't expecting such a lack of communication. You'd think they'd at least acknowledge the issue or update me on what's happening. It's not just about the refund anymore; it's about how they handle their customers. If you're thinking about buying from them, just be prepared for possible headaches. I hope they get their act together soon.
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Steve Kelleher
1 reviews
United States
I walked into the store,
I walked into the store, feeling totally clueless about what to order. Brittany was there and, wow, she was like a guiding light. She knew her stuff, explaining everything with such ease. When she said she'd make my order a priority, I was a bit skeptical. But lo and behold, the very next day, my order was shipped. It felt like she really cared about getting it right for me. People like Brittany make you feel like you're part of a family. It's refreshing to see someone so dedicated to making sure everything goes smoothly. Shoutout to Steve from California for the recommendation. This experience was just top-notch!
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