CarComputerExchange.com

Man, got my hands on the computer, but the programmed keys decided they're on a car-cranking strike. Had to send it back, they returned it, same old story – car stayed put. Got hopeful about a refund, finally got it, but hang on, it was $200 less than what I shelled out. Not the smooth ride I was expecting.

I made multiple calls to inquire about the expected timeframe for the shipment and delivery of my order. Surprisingly, I received three different dates during these calls. Frustrated by the lack of consistency, I had to make yet another call to obtain a final update, especially since it had been nearly three weeks beyond the initially expected delivery date.

Ordering the PCM was easy. I was a bit confused because it didn't ask for the VIN until after the order was placed. I would have been more comfortable putting that info in before submitting payment information. It took about 2 weeks to get the PCM and I just got it so haven't installed it yet.

The cost of the new TIPM from this company was outstanding, less than half of what the dealer was quoting, not to mention the labor costs. It arrived within the promised 10 days. However, my troubles began upon installation. Initially, there was a check engine light indicating an issue with my cooling fan. After installation, I encountered additional problems – a persistent check engine light, a "No Fuse" code on the dashboard, an illuminated airbag light, and a non-functional radio. Seeking assistance, the company advised me to visit an auto parts store to obtain a code for the "No Fuse" issue. After visiting three auto parts stores without success, I returned home, contemplating the inconvenience of sending the part back and enduring another 10 days without a car. As a last resort, I turned to YouTube and, thankfully, discovered information about the IOD fuse (Internal Off Draw). Surprisingly, none of the paperwork accompanying the computer mentioned this crucial detail. I located the IOD fuse in my computer, found it unplugged, and, upon plugging it in, witnessed the resolution of my issues – the airbag light went off, the "No Fuse" problem vanished, and the radio began working. In sharing my experience with the company, I emphasized the significant inconvenience caused and suggested they include information about the IOD fuse in their instructions to prevent similar issues for other customers. The company dismissed this as a technical issue and, when I requested to speak with someone from the technical department, I was informed that no such conversation was possible. The representative abruptly suggested I write a review and hung up. Having worked in customer service for over 30 years, I can affirm that this is not the treatment a paying customer deserves. For those considering purchasing from this company, if you encounter more problems post-installation, check the location of your IOD fuse to ensure it is plugged in. This simple step could save you days of frustration and get you back on the road much sooner.

I purchased a PCM for my 2000 Dodge Durango 5.9 L from Imperial Car Computer Exchange. However, upon installation, I started experiencing issues such as an intermittent O/D Off indicator light, which was not present with my original PCM. Subsequently, a "no bus" error code appeared on my odometer display, preventing the engine from turning over. These problems did not occur with my original PCM. Despite returning the faulty PCM to Car Computer Exchange almost two weeks ago, I am still awaiting a repaired or replacement PCM. My experience with their parts and customer service has been poor, and I would not recommend Imperial Car Computer Exchange.

In my opinion, Car Computer Exchange has proven to be one of the most incompetent and unreliable companies I have ever dealt with. I made a purchase of an ECU on September 29, 2023, and received the item on October 18, 2023. The reason for the delay, as explained by them, was that the initial unit they had in stock was defective, and they had to order another one for me. While I understood this to some extent, a delay of over three weeks is already quite significant. However, the situation took a turn for the worse when I received the replacement item on October 18, only to discover that it was also defective. I promptly initiated the return process on October 19, hoping for a quick resolution. Unfortunately, further delays ensued in receiving a replacement. What disappointed me most was the lack of concern from Car Computer Exchange, especially considering that my vehicle could be my only means of transportation. They did not seem to prioritize the situation or take any proactive measures to ensure a timely resolution. Given that the issue was caused by their mistake, I expected them to offer expedited shipping or other accommodations to rectify the situation promptly. Moreover, their communication throughout this process was severely lacking, and their disregard for customer satisfaction only added to the frustration. Waiting until November 2 to inform me that the replacement item is finally on its way back is unacceptable, given the significant delays I have already experienced.

I'm truly grateful for the user-friendly website. Being mechanically challenged, the straightforward language and instructional videos have made a complex decision much easier to navigate. This website has been a game-changer for me.

The website's speed and user-friendliness in locating my required part left a positive first impression. I've already placed an order and eagerly await its arrival. The reason I opted for this business over others is simple - they're the sole provider offering the specific part I need at a price that doesn't break the bank. I'll provide further feedback once the part arrives and I can evaluate its quality.

I wish there was more clarity regarding the shipping service being used, whether it's USPS or FedEx. This information is crucial, especially since FedEx doesn't deliver to general delivery addresses, and I'd need to arrange a pickup. Additionally, knowing the estimated delivery time and receiving a tracking number would be helpful for better planning and peace of mind.

I was pleasantly surprised by the ease and effectiveness of this product. Installation was a quick, hassle-free process, taking only a couple of minutes. Setting it up was straightforward, and we were able to start our truck without any issues. I'm genuinely thankful for a solution that was delivered as promised. If someone I know needs a new car computer, I'll recommend this product. It made a significant difference, and I appreciate it.

I had an absolutely terrible experience with this company. Their customer service was non-existent - they wouldn't return emails or texts, and they ignored my calls. I waited for 3 weeks without receiving the product I ordered. In the end, I had to involve my bank to get a refund. Buyer beware, this is the worst service I've ever encountered.

I've had a frustrating experience with this business. They didn't respond to my emails, and when I called, there was no return call. They claimed my computer was in the mail, but it never arrived. Now, I'm left without an ECM, and I'm unsure what to make of this situation.

I initially ordered the wrong part, and returning it was a bit challenging. However, after some back and forth, they eventually provided me with a refund. While it wasn't the easiest process, I appreciate that they ultimately came through for me.