CarComputerExchange.com Reviews - 63

The cost of the new TIPM from

The cost of the new TIPM from this company was outstanding, less than half of what the dealer was quoting, not to mention the labor costs. It arrived within the promised 10 days. However, my troubles began upon installation. Initially, there was a check engine light indicating an issue with my cooling fan. After installation, I encountered additional problems – a persistent check engine light, a "No Fuse" code on the dashboard, an illuminated airbag light, and a non-functional radio. Seeking assistance, the company advised me to visit an auto parts store to obtain a code for the "No Fuse" issue. After visiting three auto parts stores without success, I returned home, contemplating the inconvenience of sending the part back and enduring another 10 days without a car. As a last resort, I turned to YouTube and, thankfully, discovered information about the IOD fuse (Internal Off Draw). Surprisingly, none of the paperwork accompanying the computer mentioned this crucial detail. I located the IOD fuse in my computer, found it unplugged, and, upon plugging it in, witnessed the resolution of my issues – the airbag light went off, the "No Fuse" problem vanished, and the radio began working. In sharing my experience with the company, I emphasized the significant inconvenience caused and suggested they include information about the IOD fuse in their instructions to prevent similar issues for other customers. The company dismissed this as a technical issue and, when I requested to speak with someone from the technical department, I was informed that no such conversation was possible. The representative abruptly suggested I write a review and hung up. Having worked in customer service for over 30 years, I can affirm that this is not the treatment a paying customer deserves. For those considering purchasing from this company, if you encounter more problems post-installation, check the location of your IOD fuse to ensure it is plugged in. This simple step could save you days of frustration and get you back on the road much sooner.

I was pleasantly surprised by the ease and effectiveness of this product

I was pleasantly surprised by the ease and effectiveness of this product. Installation was a quick, hassle-free process, taking only a couple of minutes. Setting it up was straightforward, and we were able to start our truck without any issues. I'm genuinely thankful for a solution that was delivered as promised. If someone I know needs a new car computer, I'll recommend this product. It made a significant difference, and I appreciate it.

The website's speed and user-friendliness in locating my required part left a positive first impression

The website's speed and user-friendliness in locating my required part left a positive first impression. I've already placed an order and eagerly await its arrival. The reason I opted for this business over others is simple - they're the sole provider offering the specific part I need at a price that doesn't break the bank. I'll provide further feedback once the part arrives and I can evaluate its quality.

I'm truly grateful for the user-friendly website

I'm truly grateful for the user-friendly website. Being mechanically challenged, the straightforward language and instructional videos have made a complex decision much easier to navigate. This website has been a game-changer for me.

Had a 2003 Town and Country

Had a 2003 Town and Country. These folks were quick to respond and made me feel at ease with their knowlege. Fast delivery and they sorted my issue in the end.

I wish there was more clarity regarding the shipping service being used

I wish there was more clarity regarding the shipping service being used, whether it's USPS or FedEx. This information is crucial, especially since FedEx doesn't deliver to general delivery addresses, and I'd need to arrange a pickup. Additionally, knowing the estimated delivery time and receiving a tracking number would be helpful for better planning and peace of mind.

Ordering the PCM was easy

Ordering the PCM was easy. I was a bit confused because it didn't ask for the VIN until after the order was placed. I would have been more comfortable putting that info in before submitting payment information. It took about 2 weeks to get the PCM and I just got it so haven't installed it yet.

I initially ordered the wrong part

I initially ordered the wrong part, and returning it was a bit challenging. However, after some back and forth, they eventually provided me with a refund. While it wasn't the easiest process, I appreciate that they ultimately came through for me.

I made multiple calls to

I made multiple calls to inquire about the expected timeframe for the shipment and delivery of my order. Surprisingly, I received three different dates during these calls. Frustrated by the lack of consistency, I had to make yet another call to obtain a final update, especially since it had been nearly three weeks beyond the initially expected delivery date.

In my opinion, Car Computer

In my opinion, Car Computer Exchange has proven to be one of the most incompetent and unreliable companies I have ever dealt with. I made a purchase of an ECU on September 29, 2023, and received the item on October 18, 2023. The reason for the delay, as explained by them, was that the initial unit they had in stock was defective, and they had to order another one for me. While I understood this to some extent, a delay of over three weeks is already quite significant. However, the situation took a turn for the worse when I received the replacement item on October 18, only to discover that it was also defective. I promptly initiated the return process on October 19, hoping for a quick resolution. Unfortunately, further delays ensued in receiving a replacement. What disappointed me most was the lack of concern from Car Computer Exchange, especially considering that my vehicle could be my only means of transportation. They did not seem to prioritize the situation or take any proactive measures to ensure a timely resolution. Given that the issue was caused by their mistake, I expected them to offer expedited shipping or other accommodations to rectify the situation promptly. Moreover, their communication throughout this process was severely lacking, and their disregard for customer satisfaction only added to the frustration. Waiting until November 2 to inform me that the replacement item is finally on its way back is unacceptable, given the significant delays I have already experienced.

I purchased a PCM

I purchased a PCM for my 2000 Dodge Durango 5.9 L from Imperial Car Computer Exchange. However, upon installation, I started experiencing issues such as an intermittent O/D Off indicator light, which was not present with my original PCM. Subsequently, a "no bus" error code appeared on my odometer display, preventing the engine from turning over. These problems did not occur with my original PCM. Despite returning the faulty PCM to Car Computer Exchange almost two weeks ago, I am still awaiting a repaired or replacement PCM. My experience with their parts and customer service has been poor, and I would not recommend Imperial Car Computer Exchange.

Absolutely terrible experience

I had an absolutely terrible experience with this company. Their customer service was non-existent - they wouldn't return emails or texts, and they ignored my calls. I waited for 3 weeks without receiving the product I ordered. In the end, I had to involve my bank to get a refund. Buyer beware, this is the worst service I've ever encountered.

Man, got my hands on the

Man, got my hands on the computer, but the programmed keys decided they're on a car-cranking strike. Had to send it back, they returned it, same old story – car stayed put. Got hopeful about a refund, finally got it, but hang on, it was $200 less than what I shelled out. Not the smooth ride I was expecting.

They didn't respond to my emails

I've had a frustrating experience with this business. They didn't respond to my emails, and when I called, there was no return call. They claimed my computer was in the mail, but it never arrived. Now, I'm left without an ECM, and I'm unsure what to make of this situation.

Man, I've got to share

Man, I've got to share this experience. My car was acting up, and I was at my wit's end. Then, I stumbled upon this computer board fix, and let me tell ya, it was a game-changer. The folks there really knew their stuff, and I couldn't be more grateful. My car's running smoother than it has in ages, and it's all thanks to them. If I could give them more than five stars, I would in a heartbeat. Seriously, I'm telling all my friends and family about this place. If you've got car troubles, these guys are the ones to see. It's been a lifesaver, and I'm beyond happy with how everything turned out.

So, I got this PCM

So, I got this PCM and was excited to get it up and running. But right after plugging it in, my dashboard lit up like a Christmas tree with six different error codes. Turns out, five of them were for the ignition coils A to E. Not what I expected! I gave Mark a call, explained what was going on, and he was pretty helpful. He told me to send the PCM back using the shipping label they included, and to make sure it was marked for the tech team. Now, I'm just waiting for the next steps. Fingers crossed they sort it out quickly, because my car's just sitting there, waiting to hit the road again.

I thought I'd found the

I thought I'd found the same vendor from 15 years ago on YouTube, where a kid helped swap out my PCM, but turns out I was wrong. I ended up buying an E-P-T-CM from C-C-Ex, hoping for the best. It arrived quickly, but unfortunately, it didn’t sync up with my 2006 model. After about three weeks of trying to get it to work, I decided to send it back. Surprisingly, C-C-Ex was super cool about it. They not only refunded my money but also covered the return postage, which was a relief. Overall, I'm happy with how they handled everything and I'm willing to give them another shot in the future.

I gotta tell ya, dealing

I gotta tell ya, dealing with this company was a breeze. I ordered a unit, and to my surprise, it showed up earlier than I thought. The best part? It was genuinely plug and play, just like they promised. My customer was thrilled with how smoothly everything went, which made me feel pretty good about the whole thing. It’s not often you find a company that delivers exactly what they say, but this one nailed it. From now on, they're my top pick for anything ECM-related. It's like finding a hidden gem in the world of repairs. They just get it right, and that's why I'm sticking with them.

You won't believe what happened.

You won't believe what happened. I was stuck waiting for my car since February, all because of a brain issue. The dealership kept giving me the runaround, saying it was on backorder or something. Then, I found this company, Car Co, online and thought, why not give it a shot? Best decision ever. In just about 9 days, they sent me the brain I needed for only $400. Can you believe it? Way better than the dealership's service, which is still dragging its feet. My car's running perfectly now, and I couldn't be happier. Definitely recommend them over the usual dealership hassle.

Impressive

I was thrilled when my new computer arrived so quickly, and the delivery was smooth as butter. I had a couple of questions, and when I called customer service, they picked up right away and were super helpful. But, here's the kicker, the computer isn't working right. It's a bit of a bummer having to call them again, but I'm hopeful they'll sort it out just as efficiently as before. I mean, they were great with the initial stuff, so fingers crossed they’ll tackle this issue without a hitch. Overall, the speed and service were impressive, but this glitch needs fixing.

This car's running like a dream now!

So, I've had this car for just about a month now, and it's already clocking 68,000 miles on the 05 model. Was a bit worried when an issue popped up, but turns out it was a simple fix. The instructions were super clear, even if the tone was a bit harsh. Still, I prefer that over vague directions any day. I went with this product even though it was pricier than others. You know, sometimes paying a bit more is worth it if you trust the brand to back up their stuff. Overall, I’m feeling pretty relieved that I chose well. This car's running like a dream now!

I was really hoping this

I was really hoping this would do the trick for my car. Waited a bit longer than expected for it to arrive, but I was patient. Sadly, when I finally got it, it just didn't work at all. Didn't even get the engine to turn over. Frustrating, right? Now it's packed up and on its way back for a refund. I really wanted it to solve my problem, but I guess it just wasn’t meant to be. Appreciate the effort to assist though, even if it didn’t pan out. Better luck next time, I suppose. Here’s to hoping for a smoother experience next time around. Raymond Teach Sr.

I had my doubts about

I had my doubts about ordering a computer for my car online. I mean, would it really be that simple? But wow, when the PCM arrived, I just plugged it in and my car fired up without a hitch. No issues with the computer or the skim module at all. Totally impressed! Car Computer Exchange really delivered on their promise. No more worries about my car's computer acting up. This experience has completely changed my mind. If anyone's on the fence, I'd say go for it. It worked perfectly for me, and now my car runs smooth as ever!

I had to replace

I had to replace a part in my car, and the process was mostly smooth. The part from another place didn’t work, so I got one from here and it fit perfectly. The only hiccup was the return policy. I didn’t realize I only had seven days to return the core, which made things a bit stressful. Had to scramble to get it done in time. A longer return window, like two weeks, would be way more convenient. But overall, the part works great, and my car is running fine now. Just wish there was more heads-up about the return deadline.

I had a great experience

I had a great experience with Car Computer Exchange. Needed a new computer for my truck, so I gave them a call. Chatted with them a few times, super friendly and helpful each time. Accidentally sent in the wrong one for an automatic when my truck's a standard. Called them up again, explained the mix-up, and they sorted it out real quick. Sent me the right computer and my truck started right up, running perfectly since. Honestly, if you need a computer for your vehicle, these guys are awesome. Thanks a bunch!

I ordered a computer from

I ordered a computer from them and realized one part was missing, which they quickly pointed out needed to complete the job perfectly. They kept in touch throughout the whole process, asking me to inform them as soon as I got the computer. I really appreciated the constant communication; it made me feel like they cared and weren't just leaving me in the dark. It was a small hiccup, but their customer service turned it into a smooth experience. Overall, pretty satisfied with how they handled everything.

I had been having issues

I had been having issues with my car for weeks and my mechanic couldn't figure it out. After a long search, he finally diagnosed it as the ECM. He recommended Car Computer Exchange, and honestly, I was skeptical. But boy, they really came through! They fixed my car's computer and got my vehicle back up and running smoothly. No more headaches or stressing about it breaking down on me. If you’re having car troubles, give these guys a shot. They know their stuff and saved me a ton of hassle.

Ordered this gadget and it

Ordered this gadget and it arrived super quick. Couldn't wait to try it out, but had to charge the battery first. My luck, the weather's been awful, and I haven't been able to get out and charge the car battery. So, it's just sitting there, waiting. Everything looks good so far, but I can't say for sure until I get it up and running. Fingers crossed the computer does its job once I finally get everything charged. Weather needs to clear up soon, really want to see how this thing performs.

I called customer service the

I called customer service the other day and honestly, it was surprisingly good. The person on the phone was super helpful and really knew their stuff. They made everything so easy and stress-free. As for the pcm, it’s working perfectly. No hiccups or issues at all. I’m really happy with how everything turned out. Definitely thinking of using them again when I need something similar. Can't beat a good experience like this!

Got a notice Wednesday that

Got a notice Wednesday that the part had shipped, and by Friday it was here. Installed it on Saturday, and it worked just like they said—totally plug and play! Sent the bad core back that afternoon. Really simple process. But the 7-day return window feels a bit tight. If it arrived Monday, I'd have had to rush the installation by Saturday to stay within the deadline. Overall, pretty happy with how everything turned out.