Asda.com

solid shop, app hit or miss

Rewards sometimes lags, which is annoying, but grocery quality is fine and prices feel fair. I leave the order feeling sorted for the week, mostly satisfied.

slots and prices worked

Booked a midweek slot using my pass and the driver showed up on time. Subbed items were close matches. Rewards app added a few pounds to my Cashpot. The app glitched once at checkout, then behaved after a reload.

Click and collect made simple

Booked a slot, zipped through checkout, and picked up with barely a wait. The site is easy to navigate and the Delivery Pass saved a few quid. Rewards app added to my Cashpot without fuss. Nice, quick start.

Value first shopping

Happy with product quality for the price. Felt reassured after delivery came on time. App can be glitchy, but the food was fresh and packing decent.

Good prices, minor hiccup

I arranged midweek delivery, used the Rewards app, and messaged support when my slot briefly vanished. It reappeared after a refresh and they followed up courteously. Groceries arrived fresh, substitutions were reasonable, and communication was fine. Low prices still the big draw.

It keeps getting worse, and I keep telling myself

It keeps getting worse, and I keep telling myself I'll try again since it's closer, but I can't understand how it’s always an issue. Only one register open until around 5pm, long lines, and the lady in front was pretty upset. Everything seems like a problem now, bad service, shelves often empty. Feels like Asda doesn't care anymore, like they just gave up. It used to have such a good name...

Not great. I made an online order

Not great. I made an online order, but didn’t get my items and received no updates about why. They took my money, then said I had to wait 3-5 days for a refund. I called customer service and found out my order was never processed, but they still took my payment. No items, no money. After all that, they sent me multiple emails asking me to leave a review and another one asking how they did. Such a mess.

Ordered online for home delivery.

Ordered online for home delivery. Updated order during the evening once. Then an hour before the cut off I remembered I needed another item. Added the item, attempted to pay and the verification came up, all I got was a page that kept circling. I rang the bank. Not their end they said. So after 10 attempts at trying to get the order through I gave up. The bank insisted it was Asa’s website that’s the problem. This has resulted in my order not going through in time. So I’ve now lost it. It’s not the first time this has happened. The groceries when delivered are not always in the best condition. The substitutions are a joke at times. I see from the below reviews I am in good company. Needless to say , my pass ends early June. I will not be re Newing it. Until they get there act together I won’t be shopping there in the future.

Awful!

Grocery no good for sell. I buy bag on Miras Piper taters from ASDA Dundonald in Belfast. All spuds not good. When peel, all very badly colored. Should not be for sell! Does Asda not test products now? Awful! I not shop there again.

Typically, I've had good times with this company

Typically, I've had good times with this company, but this time, things weren't great. The driver arrived 30 minutes before the scheduled time, which threw me off since the tracking info wasn't updated. It seemed like he was still quite a few stops away. When he arrived early, he seemed confused about my whereabouts, even though he was the one who arrived early. I grabbed my groceries while he was still in his van. Later on, he called again, asking where I was, even though I had already taken my shopping inside and put it away.

I had a disappointing experience with the company.

I had a disappointing experience with the company. The driver wouldn't help pack my bags despite my polite request. He questioned why I couldn't do it myself in a rude manner. Even though I explained my situation after a recent surgery, he didn't show any empathy. Despite my note requesting assistance, he ignored it completely. When I called customer service, they couldn't reach the store either. They promised to follow up, but I'm still waiting. I've decided not to use ASDA again. It's frustrating.

Appalling customer service experience

Appalling customer service experience encountered with ASDA. Exercise caution before making any in-store purchases. Recently acquired a pair of jeans from ASDA, only to discover a plethora of issues – the item was faulty, and the size mentioned on the label was completely inaccurate. Despite bringing this to the attention of three customer service representatives, they adamantly insisted on returning the item to the store for a refund. It's utterly unreasonable to expect customers to shoulder costs exceeding the item's value due to the company's error in incorrectly marking the product.

total joke.

total joke. I've placed 2 orders with them and both times, 6 items were not even available. And get this, when I checked online, it said they were all in stock at the Clydebank Asda location. What a freaking scam. And don't even get me started on the fact that everything has gone up in price. They're totally useless. Save yourself the hassle and go somewhere else. bullshit

The app is extremely slow and on numerous occasions

The app is extremely slow and on numerous occasions, I have gone to the checkout, only to find that the app is not showing any information. It is frustrating to not be able to use the app and earn my rewards at the same time. Furthermore, I have encountered many issues with retrospectively adding rewards to my account. This is a basic feature that should be readily available, but it seems like a huge hassle to get it done. It makes me question the effectiveness of the rewards program. I also cannot help but feel that the company is not being completely transparent about their profits. With all the issues and inconsistencies in the rewards program, it is hard to believe that they are not making a significant profit from it. As a customer, it leaves a bad taste in my mouth to think that I am being misled. To make matters worse, in these difficult times where every penny counts, the company seems to be taking advantage of their customers instead of offering genuine help. The "deals" they promote are not actually great deals, as the prices of items seem to increase significantly just before the rewards are given. It truly feels like they are just playing a game and not actually offering any real benefits to their loyalty members.