PhilRx

The team on the phone really knows their stuff.

The team on the phone really knows their stuff. No matter what you ask, they have an answer ready for nearly every question you throw at them.

If I could give them 0 or -5 I would

If I could give them 0 or -5 I would. After giving them my personal information, they let me know they could not fill my rx and ask me where they could transfer the rx to. I told them and they have still not transferred it after more than a week. Totally incompetent.

You provided updates on the approval

You provided updates on the approval status and helped me find a month of cheaper mediation while it was still pending. When it finally shipped, it arrived sooner than I thought it would. Overall, a good experince.

Your phone support has been really great.

Your phone support has been really great. I had questions about a few things when doing my first order and then the first refill. I reached a person on the phone fast and got answers to my queries. The cost is a lot better than I thought it would be.

I had a nice time.

I had a nice time. The prescription, working with the doctor for paper work and the fill were all handled behind the scenes and fast. The insurance approval went quick and I got my prescription very fast with no efford from me.

PhilRx handled my prescription with ease.

PhilRx handled my prescription with ease. They managed all communication with my insurance and doctor to secure the necessary approval. They also made sure the cost of my prescription was reasonable. Thanks a lot!

The service was straightforward.

The service was straightforward. My doctor began the steps, so I had less to handle myself. It’s also good not to wait at the pharmacy. Putting a prescription on hold was simple, and canceling it later was too. One suggestion for betterment would be to provide a comprehensive list of out-of-pocket costs with major insurers. For example: Insurance A—your cost $25, Insurance B—your cost $10.

My doctor sent my prescription and it was deliverd

My doctor sent my prescription and it was deliverd right to my door. I couldn’t have paid for it otherwise. Really appreciate this!!

I value the updates and helpful info on my medicine

I value the updates and helpful info on my medicine, and the fast delivery. I feel the drops are aiding my issue with dry eyes.

The updates from PHIL are very useful

The updates from PHIL are very useful and the deliveries each month are always on schedule, which makes the whole process smooth.

This eye drop is the only one that hasn't

This eye drop is the only one that hasn't hurt me when using, and it actually works! Their customer service is great too. Ordering or stopping shipments is simple, and when I order, it arrives fast. Thanks for making online shopping easy!

customer services

My rx sent by my DR on June 28. I received a call from the specialty pharmacy stating that my insurance doesn't cover it, their pricing is high for the medications and that they will be sending it to PhilRx because they have a manufacturer price of $90. i said send it ! July 3 i contacted Philrx and asked for the status, they said they were waiting on my insurance to reply, i advised them it was already denied and that is why the Rx was sent to them for the $90 price tag, i was told they did not get anything from the previous pharmacy. I told them i had a copy of te Optum denial Letter and sent it to them at Help@phil.us on july 3. Fast forward to June 12, i call philRx again, i am advised that my prescription was sent to Sterling Pharmacy to be filled and i would need to call Sterling to find out when it would be delivered. I called the office was closed. I called Sterling on 7/17 and was on hold 15 minutes to speak to someone, when the person answered i told her i was calling to get the status of my medication and when she asked what medication, i told her and was bounced back to PhilRx. On the phone with customer service for PhilRx, getting usually it s in process and it will be 2-3 business days and they will send me and update, i advised that is what i was told previously, i haven't rcvd a single email from them. Then she said they are waiting on my insurance, i advised they are not, the denial letter was sent july 3, she asked me where i sen tit because she doesn't see it. i told her Help@phil.us. placed on hold for 5 minutes, she found the denial letter, then she tells me that Sterling pharmacy does not have the medication so now they will have to find another partner pharmacy to see if they have the medication and pricing, and that can take another 2-3 business days, I asked her 4 times do they send out request to multiple pharmacies at a time to find the medication inventory is it it one at a time, seems counterproductive to send a request to one pharmacy and then wait 2 weeks to get a reply before htey send out another request to a different partner pharmacy. she didnt understand what i was asking and said she would mark this priority and i could call back on Monday. If this has not been processed by Monday July 22 i will cancel my medication with them and have a conversation with my Dr. I am now 20 day without my medication. The worst customer services ever, no one knows anything and you get the same rhetoric on every call. Customer services reps are very difficult to understand with broken English and English word findings issues. Clearly have no information, no clue as to what the company they work for does. Zero Stars

I appreciate you informing me beforehand

I appreciate you informing me beforehand about preparing the order and if I need to make changes, then getting it ready to ship, and finally shipping it.

The meds get here on time

The meds get here on time. They automatically send it so I don't have to remember to reorder. They keep me updated on my order's status.

I ended up choosing another

I ended up choosing another dry eye drop (Xiidra) from a nearby pharmacy due to cost variations. Yet, my interaction with PhilRx was good, as they responded to my queries promptly and politely. If Xiidra doesn't work out, we'll consider getting Cequa from PhilRx again. Thanks! Florence Brewer

The folks I talked to were really smart

The folks I talked to were really smart and super nice! Got a response in 48 hours and my meds came in 14 days...thanks SO much for the savings!

Super easy to get in contact with customer

Super easy to get in contact with customer support, VERY short hold period until you get a human to talk to. Always frindly. Would continue to get my meds through here, but it's a bit cheaper at another pharmacy, that being said, it was still very affordable through here.

Thanks a bunch for blending my drops

Thanks a bunch for blending my drops for my severe dry eye issue. This has helped control it. I value all the help with setting up my account and refills. You've made this healing process much less stressful.

After contacting Phil to request a refill

After contacting Phil to request a refill it went pretty smoothly. I don’t know why my prescription stopped this last time because i did not pause the prescription. Also due to me having to choose a new prescription insurance (65 yr) i am disappointed that Well Care does not cover the prescription. I would be pleased if Phil voukd give a discount or coupon. This would help me greatly.

Decent impression.

Decent impression. My insurance didn't okay payment at first. I paid for 1st order with my card. After shipping it, insurance approved payments, retroactively covering my costs. Can you check if my card got a $98 credit?

Phil RX reached out about my prescription.

Phil RX reached out about my prescription. Kept me posted on the insurance updates. Secured the preapproval and confirmed the dispatch. You don't find service this good anywhere else.

You were referred from my

You were referred from my docters staff. The process was exelent. I followed their request and within five days after providing them the insurance they required. A very plesant experience.

My inquiries got really quick

My inquiries got really quick answers. Phil is OK with changing shipment dates. Replies are nice and healpful.

I got Tyrvaya from PhilRx last year

I got Tyrvaya from PhilRx last year for $89 for a month's worth. But this year, they said it's not available at that price anymore. The manufacturer insists it is, but PhilRx disagrees. They wanted to charge me $468.51 in February, then said they couldn't process it through my insurance in March. The mixed messages from PhilRx are worrying. It's unclear if it's the fault of the Tyrvaya maker or PhilRx, but they need to sort this out and give customers the right info.

My experience with PhilRx was

My experience with PhilRx was incredibly disappointing. I spent hours on the phone, going from one agent to another and even speaking with a supervisor, all to no avail. Despite providing clear and current insurance information, I kept receiving the same unhelpful response: "The pharmacy is telling us that the insurance information you provided is incorrect." Even after verifying the information with my insurance company while on the phone with PhilRx, the issue persisted. It's frustrating that none of the customer service agents were willing to acknowledge that there might be a problem unrelated to my insurance information. I understand it's not the fault of the agents, but it's disheartening that they weren't willing to invest the time to resolve the issue. Now, my prescription is at risk of expiring, and I'll likely have to start the whole process over again by contacting my doctor for a new prescription. Overall, my experience with PhilRx has been a complete waste of time and effort. If you find yourself in a similar situation, good luck navigating their customer service maze.

Oh man, diving into the Phil

Oh man, diving into the Phil prescription saga was like stepping into a weird twilight zone. So, here's the lowdown – got stuck with Cequa, a dry eye drop that felt like literal fire in my eyes. The only way to get it was through Phil, and that was my only ticket. Here's the kicker – they sneak you into this auto-refill game without asking. Like, come on! Opt-in, opt-out, who cares, right? But nope, they decide for you. Miss a text or email, and bam! Surprise refill at your doorstep, and your wallet's crying. Then I stumbled on Phil's website and uncovered their little dance with drug brands. Something about helping them reach their "full commercial potential." Smells fishy, right? Feels like my doc's in cahoots with Phil and Cequa. Ugh, I miss my local pharmacist. This whole thing feels like a sketchy soap opera.

Good grief, the runaround I

Good grief, the runaround I got from PhilRX was a whole saga. So, the Prior Authorization Denial from Blue Cross has been chilling in their files since September 2023, right? And here's where the fun starts. Kept banging my head against the wall, asking for a refill, but all I got was, "Call your prescriber, ask for a Prior Authorization." Did that song and dance, and let me tell you, it was like a never-ending loop of frustration. My doc and I practically had a hotline between us, spending hours on calls and emails for weeks, trying to untangle this mess. Finally, someone at PhilRX bothered to read ALL the notes in my file – groundbreaking, I know. Lo and behold, they discovered the PA Denial was already on file. Cue the facepalm moment. Took us a solid three weeks and what felt like a gazillion hours to clear up this error. Talk about a headache for everyone involved – me, PhilRX, and my poor MD. Here's hoping I never have to navigate that labyrinth again.

Ayy, let's give it up for Tyvera

Ayy, let's give it up for Tyvera – my holy grail for chronic dry eyes! And big shoutout to PhilRX, they're on top of their game. Timely texts, emails about refills, and delivery dates – they got it all covered. The service is top-notch, and can we talk about the price for Tyvera? Absolute steal! Pleased as punch with this combo. Keep doing your thing, PhilRX – you've got a happy customer right here.