PhilRx

My experience with PhilRx was incredibly disappointing. I spent hours on the phone, going from one agent to another and even speaking with a supervisor, all to no avail. Despite providing clear and current insurance information, I kept receiving the same unhelpful response: "The pharmacy is telling us that the insurance information you provided is incorrect." Even after verifying the information with my insurance company while on the phone with PhilRx, the issue persisted. It's frustrating that none of the customer service agents were willing to acknowledge that there might be a problem unrelated to my insurance information. I understand it's not the fault of the agents, but it's disheartening that they weren't willing to invest the time to resolve the issue. Now, my prescription is at risk of expiring, and I'll likely have to start the whole process over again by contacting my doctor for a new prescription. Overall, my experience with PhilRx has been a complete waste of time and effort. If you find yourself in a similar situation, good luck navigating their customer service maze.

Good grief, the runaround I got from PhilRX was a whole saga. So, the Prior Authorization Denial from Blue Cross has been chilling in their files since September 2023, right? And here's where the fun starts. Kept banging my head against the wall, asking for a refill, but all I got was, "Call your prescriber, ask for a Prior Authorization." Did that song and dance, and let me tell you, it was like a never-ending loop of frustration. My doc and I practically had a hotline between us, spending hours on calls and emails for weeks, trying to untangle this mess. Finally, someone at PhilRX bothered to read ALL the notes in my file – groundbreaking, I know. Lo and behold, they discovered the PA Denial was already on file. Cue the facepalm moment. Took us a solid three weeks and what felt like a gazillion hours to clear up this error. Talk about a headache for everyone involved – me, PhilRX, and my poor MD. Here's hoping I never have to navigate that labyrinth again.

Oh man, diving into the Phil prescription saga was like stepping into a weird twilight zone. So, here's the lowdown – got stuck with Cequa, a dry eye drop that felt like literal fire in my eyes. The only way to get it was through Phil, and that was my only ticket. Here's the kicker – they sneak you into this auto-refill game without asking. Like, come on! Opt-in, opt-out, who cares, right? But nope, they decide for you. Miss a text or email, and bam! Surprise refill at your doorstep, and your wallet's crying. Then I stumbled on Phil's website and uncovered their little dance with drug brands. Something about helping them reach their "full commercial potential." Smells fishy, right? Feels like my doc's in cahoots with Phil and Cequa. Ugh, I miss my local pharmacist. This whole thing feels like a sketchy soap opera.

I got Tyrvaya from PhilRx last year for $89 for a month's worth. But this year, they said it's not available at that price anymore. The manufacturer insists it is, but PhilRx disagrees. They wanted to charge me $468.51 in February, then said they couldn't process it through my insurance in March. The mixed messages from PhilRx are worrying. It's unclear if it's the fault of the Tyrvaya maker or PhilRx, but they need to sort this out and give customers the right info.

Ayy, let's give it up for Tyvera – my holy grail for chronic dry eyes! And big shoutout to PhilRX, they're on top of their game. Timely texts, emails about refills, and delivery dates – they got it all covered. The service is top-notch, and can we talk about the price for Tyvera? Absolute steal! Pleased as punch with this combo. Keep doing your thing, PhilRX – you've got a happy customer right here.

After contacting Phil to request a refill it went pretty smoothly. I don’t know why my prescription stopped this last time because i did not pause the prescription. Also due to me having to choose a new prescription insurance (65 yr) i am disappointed that Well Care does not cover the prescription. I would be pleased if Phil voukd give a discount or coupon. This would help me greatly.

I ended up choosing another dry eye drop (Xiidra) from a nearby pharmacy due to cost variations. Yet, my interaction with PhilRx was good, as they responded to my queries promptly and politely. If Xiidra doesn't work out, we'll consider getting Cequa from PhilRx again. Thanks! Florence Brewer

Super easy to get in contact with customer support, VERY short hold period until you get a human to talk to. Always frindly. Would continue to get my meds through here, but it's a bit cheaper at another pharmacy, that being said, it was still very affordable through here.

Decent impression. My insurance didn't okay payment at first. I paid for 1st order with my card. After shipping it, insurance approved payments, retroactively covering my costs. Can you check if my card got a $98 credit?

Thanks a bunch for blending my drops for my severe dry eye issue. This has helped control it. I value all the help with setting up my account and refills. You've made this healing process much less stressful.

You were referred from my docters staff. The process was exelent. I followed their request and within five days after providing them the insurance they required. A very plesant experience.

Phil RX reached out about my prescription. Kept me posted on the insurance updates. Secured the preapproval and confirmed the dispatch. You don't find service this good anywhere else.

The folks I talked to were really smart and super nice! Got a response in 48 hours and my meds came in 14 days...thanks SO much for the savings!

The meds get here on time. They automatically send it so I don't have to remember to reorder. They keep me updated on my order's status.

My inquiries got really quick answers. Phil is OK with changing shipment dates. Replies are nice and healpful.