PhilRx Reviews - 71

My experience with PhilRx was

My experience with PhilRx was incredibly disappointing. I spent hours on the phone, going from one agent to another and even speaking with a supervisor, all to no avail. Despite providing clear and current insurance information, I kept receiving the same unhelpful response: "The pharmacy is telling us that the insurance information you provided is incorrect." Even after verifying the information with my insurance company while on the phone with PhilRx, the issue persisted. It's frustrating that none of the customer service agents were willing to acknowledge that there might be a problem unrelated to my insurance information. I understand it's not the fault of the agents, but it's disheartening that they weren't willing to invest the time to resolve the issue. Now, my prescription is at risk of expiring, and I'll likely have to start the whole process over again by contacting my doctor for a new prescription. Overall, my experience with PhilRx has been a complete waste of time and effort. If you find yourself in a similar situation, good luck navigating their customer service maze.

Good grief, the runaround I

Good grief, the runaround I got from PhilRX was a whole saga. So, the Prior Authorization Denial from Blue Cross has been chilling in their files since September 2023, right? And here's where the fun starts. Kept banging my head against the wall, asking for a refill, but all I got was, "Call your prescriber, ask for a Prior Authorization." Did that song and dance, and let me tell you, it was like a never-ending loop of frustration. My doc and I practically had a hotline between us, spending hours on calls and emails for weeks, trying to untangle this mess. Finally, someone at PhilRX bothered to read ALL the notes in my file – groundbreaking, I know. Lo and behold, they discovered the PA Denial was already on file. Cue the facepalm moment. Took us a solid three weeks and what felt like a gazillion hours to clear up this error. Talk about a headache for everyone involved – me, PhilRX, and my poor MD. Here's hoping I never have to navigate that labyrinth again.

The service was straightforward.

The service was straightforward. My doctor began the steps, so I had less to handle myself. It’s also good not to wait at the pharmacy. Putting a prescription on hold was simple, and canceling it later was too. One suggestion for betterment would be to provide a comprehensive list of out-of-pocket costs with major insurers. For example: Insurance A—your cost $25, Insurance B—your cost $10.

Decent impression.

Decent impression. My insurance didn't okay payment at first. I paid for 1st order with my card. After shipping it, insurance approved payments, retroactively covering my costs. Can you check if my card got a $98 credit?

customer services

My rx sent by my DR on June 28. I received a call from the specialty pharmacy stating that my insurance doesn't cover it, their pricing is high for the medications and that they will be sending it to PhilRx because they have a manufacturer price of $90. i said send it ! July 3 i contacted Philrx and asked for the status, they said they were waiting on my insurance to reply, i advised them it was already denied and that is why the Rx was sent to them for the $90 price tag, i was told they did not get anything from the previous pharmacy. I told them i had a copy of te Optum denial Letter and sent it to them at Help@phil.us on july 3. Fast forward to June 12, i call philRx again, i am advised that my prescription was sent to Sterling Pharmacy to be filled and i would need to call Sterling to find out when it would be delivered. I called the office was closed. I called Sterling on 7/17 and was on hold 15 minutes to speak to someone, when the person answered i told her i was calling to get the status of my medication and when she asked what medication, i told her and was bounced back to PhilRx. On the phone with customer service for PhilRx, getting usually it s in process and it will be 2-3 business days and they will send me and update, i advised that is what i was told previously, i haven't rcvd a single email from them. Then she said they are waiting on my insurance, i advised they are not, the denial letter was sent july 3, she asked me where i sen tit because she doesn't see it. i told her Help@phil.us. placed on hold for 5 minutes, she found the denial letter, then she tells me that Sterling pharmacy does not have the medication so now they will have to find another partner pharmacy to see if they have the medication and pricing, and that can take another 2-3 business days, I asked her 4 times do they send out request to multiple pharmacies at a time to find the medication inventory is it it one at a time, seems counterproductive to send a request to one pharmacy and then wait 2 weeks to get a reply before htey send out another request to a different partner pharmacy. she didnt understand what i was asking and said she would mark this priority and i could call back on Monday. If this has not been processed by Monday July 22 i will cancel my medication with them and have a conversation with my Dr. I am now 20 day without my medication. The worst customer services ever, no one knows anything and you get the same rhetoric on every call. Customer services reps are very difficult to understand with broken English and English word findings issues. Clearly have no information, no clue as to what the company they work for does. Zero Stars

The staff is very knowledgeable and always

The staff is very knowledgeable and always ready to offer advice. On my recent visit, I wasn't sure which vitamins to take for more energy. The pharmacist took time to discuss my health and goals, helping me find the right products with no rush. They also have a great rewards program for regular customers, which is a nice perk. Additionally, the pharmacy is always clean and well-organized, making each visit enjoyable. I truly enjoy going there!

Ayy, let's give it up for Tyvera

Ayy, let's give it up for Tyvera – my holy grail for chronic dry eyes! And big shoutout to PhilRX, they're on top of their game. Timely texts, emails about refills, and delivery dates – they got it all covered. The service is top-notch, and can we talk about the price for Tyvera? Absolute steal! Pleased as punch with this combo. Keep doing your thing, PhilRX – you've got a happy customer right here.

Good: easy website, quick PA—Prior Authorization from PBM if required

Good: easy website, quick PA—Prior Authorization from PBM if required, can get text & email refill alerts, comes well packed with freezer gel packs in cushioned poly envelope straight to my mailbox, delivery notice. Tracking only after delivery is my only gripe, but shipping is planned to skip holidays, Sundays (no mail) and hot or cold temps.

Simple to deal with after they got the RX from my doctor.

Simple to deal with after they got the RX from my doctor. Good at keeping me updated about when refills are set to be processed, the price of RX, insurance approval, shipping details, and when it arrives. I like that you can adjust delivery dates if you’re traveling or need meds earlier, or even if you want to delay a refill.

I ended up choosing another

I ended up choosing another dry eye drop (Xiidra) from a nearby pharmacy due to cost variations. Yet, my interaction with PhilRx was good, as they responded to my queries promptly and politely. If Xiidra doesn't work out, we'll consider getting Cequa from PhilRx again. Thanks! Florence Brewer

Getting my prescription for less than one-third the cost.

Getting my prescription for less than one-third the cost. Hope it stays this way for more than 6 months. Last time, I also got my medicine for cheaper, but then the lower price stoped. Now it costs more than my insurance, even after switching to a new insurance, and they don’t cover it too.

Super easy to get in contact with customer

Super easy to get in contact with customer support, VERY short hold period until you get a human to talk to. Always frindly. Would continue to get my meds through here, but it's a bit cheaper at another pharmacy, that being said, it was still very affordable through here.

I'm glad my eye doctor recommended PhilRX

I'm glad my eye doctor recommended PhilRX to fill my Cequa eye drops prescription. I had to get some brand name glaucoma eye drops recently, and they were pretty expensive. I'm happy that PhilRX helped me get my Cequa prescription at a much more affordable price!

I enjoy getting my prescriptions from PhilRX.

I enjoy getting my prescriptions from PhilRX. From the reminders for the next prescription to be sent out, to tracking delivery and confirming when it’s received, everything goes smoothly. I also appreciate the option to pause a prescription if needed.

Your phone support has been really great.

Your phone support has been really great. I had questions about a few things when doing my first order and then the first refill. I reached a person on the phone fast and got answers to my queries. The cost is a lot better than I thought it would be.

Easy prescription renewal.

Easy prescription renewal. The box for the bottle arrived slightly crushed, but the bottle was fine. I'm happy with how precise the amount of drops in the bottle is. I even had enough drops left for one and a half days. Like the quick delivery.

They are really good at stopping the orders when

They are really good at stopping the orders when I have enough, so I don’t end up with a bunch of extra bottles. They always reply quickly when I need information. It’s much easier getting my meds by mail than waiting in line at the store.

This eye drop is the only one that hasn't

This eye drop is the only one that hasn't hurt me when using, and it actually works! Their customer service is great too. Ordering or stopping shipments is simple, and when I order, it arrives fast. Thanks for making online shopping easy!

I always recive enough notice about my refills.

I always recive enough notice about my refills. Changing the date is simple if I need to, and I get a quick message confirming the new refill day. The refills go smooth, work well and the software is quick, clear and works the right way.

PhilRX helps me stay on my meds so I don’t

PhilRX helps me stay on my meds so I don’t miss a dose or end up without it. I’m gratefull for how steady they are in looking after my eye health. It’s really somthing how they manage to handle things this good when so many others don’t.

I had a nice time.

I had a nice time. The prescription, working with the doctor for paper work and the fill were all handled behind the scenes and fast. The insurance approval went quick and I got my prescription very fast with no efford from me.

Phil RX offered me a great deal on my costly

Phil RX offered me a great deal on my costly medicine that my insurance didn’t cover. The shipping was quick, and I could choose when my meds are filled and shipped. Made getting my prescription done quick and simple.

You provided updates on the approval

You provided updates on the approval status and helped me find a month of cheaper mediation while it was still pending. When it finally shipped, it arrived sooner than I thought it would. Overall, a good experince.

PhilRx handled my prescription with ease.

PhilRx handled my prescription with ease. They managed all communication with my insurance and doctor to secure the necessary approval. They also made sure the cost of my prescription was reasonable. Thanks a lot!

Thanks a bunch for blending my drops

Thanks a bunch for blending my drops for my severe dry eye issue. This has helped control it. I value all the help with setting up my account and refills. You've made this healing process much less stressful.

I’m really happy and never had any issues

I’m really happy and never had any issues with getting my prescription refilled and delivered on time. Thanks a lot for your service and the customer service experiance I recieved before was really good.

Clean, careful with details

Filling out the medication info felt simple but precise, with double checks on dose and refills. Notifications were timely and messages stayed in a secure inbox. It gave me confidence in the process.

Working with PhilRx has been easy and clear.

Working with PhilRx has been easy and clear. Whenever I asked for help, it came quickly and was handy. The last thing someone like me wants is more stress, so PhilRx is very good in my book.

You were referred from my

You were referred from my docters staff. The process was exelent. I followed their request and within five days after providing them the insurance they required. A very plesant experience.

Phil RX reached out about my prescription.

Phil RX reached out about my prescription. Kept me posted on the insurance updates. Secured the preapproval and confirmed the dispatch. You don't find service this good anywhere else.