PhilRx

Felt cared for, not rushed

Coverage checks and shipping updates made me feel secure. Knowing prior auth was handled let me relax. Therapy arrived cold-packed and on schedule.

Clear texts and fast reps

Missed the first enrollment text, called in, and a rep resent it instantly. Calm, clear, and my delivery arrived two days later.

Transparent copay, easy delivery

Seeing the copay before paying made me feel secure. Shipment arrived quickly with texts along the way.

Clear texts and quick ship

Doctor sent my script, I confirmed details, and PhilRx kept me updated by text. Copay was shown before paying. Prior auth took a few days, then delivery was free and prompt. Felt looked after the whole time.

Reassuring from start to finish

I felt calm seeing each status text. Copay transparency and quick delivery left me confident using the service again for refills.

Text update eased worries

When the message said PA approved and shipping, I exhaled. That small ping made the whole process feel human and handled.

Good service, insurance hiccup

The benefits check surfaced a PA need I didn’t know about. Took longer than I hoped but support answered fast and explained next steps clearly. Shipping after approval was quick.

Support was on point

They answered within an hour, clarified my copay card eligibility, and followed up with a tracking link. Professional tone and precise answers. Issue fully resolved.

Clear next-step moment

After verification cleared, the portal showed exactly what would happen next. Instant relief and no guessing.

Reassured in one reply

I asked if my ID image was acceptable, and the confirmation came back fast. Relief washed over me, no extra loops.

Trustworthy handling and flow

Everything felt organized and respectful. I left the session feeling reassured about next steps and how my info is protected.

Courteous team, clear steps

Asked about refill timing and they gave a simple, professional answer, plus where to check status. Courteous and easy to follow.

Clear path to my meds

Creating an account, uploading my script, and choosing delivery was direct. The portal explains what info is needed and reminds you it’s not for emergencies.

Helpful bridge for meds questions

I wanted clarity on a prescription process and felt reassured after reading their guidance and emailing in. It was calm, matter-of-fact help when I needed it.

Signup made expectations clear

Onboarding was simple and the site clearly states roles and limits. Navigation to policies and privacy was easy. It set the right expectation that it’s not for emergencies, which I appreciated.

Polite help on refills

Response was fast and kind. They explained timelines and what they can and cannot do, and my question about refill coordination was resolved cleanly.

Not a legit specialty pharmacy

We paid out of pocket for a medication to be delivered and it took 8 days in transit. The medication needed to be cold. It was shipped with ice packs in an insulated container. The medication shipped out of a pharmacy 30 minutes from my house in PA, went down to Texas and a tour and then came to me 8 days later…WARM, ice packs melted. I reached out to the company late March to tell them what occurred and that we needed to rectify the issue. It’s been 3 weeks and there’s still no resolution and they’ve stopped replying to me. I just filed a dispute with my credit card company today. Customer service is clearly lacking here. Should’ve been a cut and dry situation. I get other meds from specialty pharmacies and I’ve never had any issues. This is just not acceptable.

Clean, careful with details

Filling out the medication info felt simple but precise, with double checks on dose and refills. Notifications were timely and messages stayed in a secure inbox. It gave me confidence in the process.

Terrible Customer Service

Terrible customer service. They refilled my Rx without me requesting it. They sent me a text notifying me that its being refilled sent it after hours, I responded the following morning and was told I could return the unused medication because it had already been shipped, however, if I return it, they will no longer service the prescription. I was also told they automatically enroll all clients in auto renew and if I did not want that I would have to request it. I asked for a signed copy (of which they told me they had) of me agreeing for them to auto refill my prescription. They sent me a copy of their policy, but I had never seen it and of course it was not signed. Well good riddance after speaking to the Cequa corporate office (****) they informed me that I could use any pharmacy in the country. They are sending me a copy of my Co-Pay assistance card, and the prescription will cost me exactly the same a Walgreens. For a prescription that sells for over 2 thousand dollars you would think they would be a little nicer. From here on out I'll do business with the same company that services all my other pharmacy needs.

What I liked about this company

What I liked about this company is they reply to my questions very quick and on time. I really like how they handle things and answer fast.

Working with PhilRx has been easy and clear.

Working with PhilRx has been easy and clear. Whenever I asked for help, it came quickly and was handy. The last thing someone like me wants is more stress, so PhilRx is very good in my book.

getting my prescription from Phil RX

getting my prescription from Phil RX was simple and fast. Everything went smooth, no issues at all, and the staff was very frendly.

PHIL Rx was fast and helpfull from when my doctor sent

PHIL Rx was fast and helpfull from when my doctor sent the prescription to the moment I got the call and had my prescription ready.

I always get my Cequa on time

I always get my Cequa on time, and they also inform me when my card has been charged. Their service is very relible and I can count on them every time.

Good: easy website, quick PA—Prior Authorization from PBM if required

Good: easy website, quick PA—Prior Authorization from PBM if required, can get text & email refill alerts, comes well packed with freezer gel packs in cushioned poly envelope straight to my mailbox, delivery notice. Tracking only after delivery is my only gripe, but shipping is planned to skip holidays, Sundays (no mail) and hot or cold temps.

I needed my prescription a few days sooner

I needed my prescription a few days sooner than planned and it arrived. I feel I was listened to and got a quick answer and then delivery came right on time. Thanks

I’m really happy and never had any issues

I’m really happy and never had any issues with getting my prescription refilled and delivered on time. Thanks a lot for your service and the customer service experiance I recieved before was really good.

I have only ordered from this company once

I have only ordered from this company once so I'm not that familiar with it yet. It was a good experience the first time.

My refill arrived exactly when I needed it so I didn’t run out.

My refill arrived exactly when I needed it so I didn’t run out. The cost is way lower than I saw in other places. Thanks a lot.

PhilRX helps me stay on my meds so I don’t

PhilRX helps me stay on my meds so I don’t miss a dose or end up without it. I’m gratefull for how steady they are in looking after my eye health. It’s really somthing how they manage to handle things this good when so many others don’t.