PhilRx

My refill arrived exactly when I needed it so I didn’t run out.

My refill arrived exactly when I needed it so I didn’t run out. The cost is way lower than I saw in other places. Thanks a lot.

PhilRX helps me stay on my meds so I don’t

PhilRX helps me stay on my meds so I don’t miss a dose or end up without it. I’m gratefull for how steady they are in looking after my eye health. It’s really somthing how they manage to handle things this good when so many others don’t.

I would leave a minus 10 stars review if that was an option.

My eye doctor ordered a prescription for eye drops on May 16, 2025. He didn't tell me the name of it. After PhilRX sent me the same email several days in a row, I became frustrated and sent them an email asking about it. They said my RX was on its way. I recieved a package on May 27, 2025 (so 11 days after prescribed. The package did not contain the 90 day 6 bottles of eye drops that I had prepaid $165.00 for. It contained one bottle of an inexpensive non prescription eye drop. Since I didn't know the name of the one my doctor had prescribed, I assumed this was correct and expected more bottles to come in the mail. They did not. On July 22, I contacted them to ask about this. They denied sending me the wrong eye drop and claim their pharmacy does not dispense the one I got. I spoke with them several times about this. I had to explain everything over from the beginning each time. On July 28, I spoke to Honey, who said they would refund my $165.00. On August 1, she called to say they would not refund my money. She used the excuse that it was against federal regulations. That is not right. So I am just out $165.00. What? Also, they don't even have the correct name of my eye doctor. I am so very disappointed with their service as a pharmacy as well as customer service. They are a dishonest bait and switch disaster. I will not be ordering from them again.

Horrible

They are completely useless. My doctor sent over my prescription 3 times the past two weeks. PhilRx said they haven’t received my prescription. My doctor’s office has confirmation by fax and electronic prescription. By the way, within 2 hours, my doctor sent the same prescription to my local pharmacy, the pharmacy fill the prescription, and I was able to pick it up. What PhilRx could not do in 2 weeks, my local HEB pharmacy could do in 2 hours.

Could you please let me know the date every month

Could you please let me know the date every month when theprescription ships? I went a few weeks without my meds and ordered again, and now it just showed up… Thanks a lot… Is this an automatic refill or should I give you a call??

Poor execution and communication

Unfortunately there seems to be little internal communication. My auto refill came up in June, still waiting on product. (3+ weeks later). I was finally charged the co-pay only to have to returned a week later with of course, no explanation. I was trying to give them the benefit of the doubt thinking there was an MFR issue but alas, I called my local grocery chain, they got it in the next day and I used GoodRx. It may well be that they perform well for other programs but definitely not for the one I used them for.

I like PhilRx, I am retired NP and think the help

I like PhilRx, I am retired NP and think the help, timing, and talking with them is really good. I wish all my chats with other pharmacys were this great.

They managed to get my med approved even though

They managed to get my med approved even though insurance said no! They were quick to reply and made sure insurance paid for the full cost of the med.

HORRIBLE

They not only took a week to review the prescription from my doctor, then proceeded to fill the medication from a town over 2nd Day Air, took them 7 days to deliver, and the ice pack to keep it cool melted all over the bottle. Since the medication has to stay cold they told me it is no longer usable. They then expedited me a new bottle, but that was a joke, because it was 2nd Day Air and still arrived 6 days later, except no ice packs this time, so hotter than it was before. The team continually puts you in a round robin to get your money back from them. Absolutely the worst pharmacy company I have ever experienced.

PhilRx lets me know when my Refill is gonna be prossessed.

PhilRx lets me know when my Refill is gonna be prossessed. Nice to hear before time! I like that they remind me early, so I don’t run out. Helps me plan beter.

Good thing - Phil RX kept me in the loop with alerts

Good thing - Phil RX kept me in the loop with alerts before a prescription would be filled and also told me when it shipped. Any time I had a question, the customer servise got back to me quickly and helped out. Not so good - I didn’t get any alert that my refills ran out or that the prescription was no longer valid. I know it's my job to track that, but since they message about other stuff, it would’ve helped to get that too so I didn’t miss days without my eye drops.

I always recive enough notice about my refills.

I always recive enough notice about my refills. Changing the date is simple if I need to, and I get a quick message confirming the new refill day. The refills go smooth, work well and the software is quick, clear and works the right way.

Easy prescription renewal.

Easy prescription renewal. The box for the bottle arrived slightly crushed, but the bottle was fine. I'm happy with how precise the amount of drops in the bottle is. I even had enough drops left for one and a half days. Like the quick delivery.

I am happy with how fast they filled my prescription

I am happy with how fast they filled my prescription, handled the paperwork online, and sent the medicine to me quick.

PhilsRX is a company that knows how to take

PhilsRX is a company that knows how to take care of its customers, always responding quickly to their needs. I am really happy with the service I’ve gotten!

The text messages kept me informed about

The text messages kept me informed about when my delivery was arriving, which was really helpful! It was also easy to get in touch with them when I needed to ask about refills.

Good communication

Good communication. Plenty of emails and texts to ensure everything is going well. Very good experience.

You were great!

You were great! My insurance company forced me to go back to them. You kept me updated and always showed up on time! Thank you!

They are really good at stopping the orders when

They are really good at stopping the orders when I have enough, so I don’t end up with a bunch of extra bottles. They always reply quickly when I need information. It’s much easier getting my meds by mail than waiting in line at the store.

Warning - do not use this company

On 12/29/24 PhilRx originally quoted me a $95 co-pay on a 6-month prescription for Tyrvaya. In early January I approved the initial order and a $520 payment which I thought covered the co-pay for the entire 6 months. When my first refill was due they billed me an additional $100 which I also foolishly paid. When my next refill was due they were charging me an additional $100. I then contacted customer service. They claimed that my insurance company had increased my initial co-pay from $95 to $520 for one dose. PhilRx NEVER notified me of this change and then stated that the original quote was in 2024 and my first order was in 2025 so it didn't carry over to the next year. Their quote came on 12/29/24 leaving only 3 days left in the year so it is completely reasonable that my first order request was sent in January 2025. I have tried to work with them via phone. Their customer service escalation rep verbally agreed with me on the phone and was going to work on getting me a refund but when her written reply came they denied my claim. I feel that I am responsible for $190 and that they should reimburse me $430 for the overcharge and the fact that I was NEVER notified of any price increase. I have tried to work with them but they have made no effort to reconcile. In addition the medication, Tyrvaya did NOT work at all for my dry eye. It did, however, provide me with every side effect listed including sneezing, coughing and a sore throat. Terrible, unscrupulous company. Plenty of lip service but that's about it.

The prescription came fine, but the box

The prescription came fine, but the box was dented and the vials had completely slipped out of their sleeves into the envelope. It didn’t harm the product, but it felt like it wasn’t secured enough.

I was told I had glaucoma back in 2000.

I was told I had glaucoma back in 2000. Over the years, I tried many medicines, but Iyuzeh worked the best for me. It helped more than any other treatment I used before.

PhilRx stayed on top of my prescription refills

PhilRx stayed on top of my prescription refills and contacted me at the right time to make sure my essential prescription would arrive when needed. Very helpful!

Phil RX offered me a great deal on my costly

Phil RX offered me a great deal on my costly medicine that my insurance didn’t cover. The shipping was quick, and I could choose when my meds are filled and shipped. Made getting my prescription done quick and simple.

I never have to stress about an order being

I never have to stress about an order being missed or not arriving. I'm not sure how they run their company, but other mail order pharmacies should really try to be like this one!

Getting my prescription for less than one-third the cost.

Getting my prescription for less than one-third the cost. Hope it stays this way for more than 6 months. Last time, I also got my medicine for cheaper, but then the lower price stoped. Now it costs more than my insurance, even after switching to a new insurance, and they don’t cover it too.

I'm glad my eye doctor recommended PhilRX

I'm glad my eye doctor recommended PhilRX to fill my Cequa eye drops prescription. I had to get some brand name glaucoma eye drops recently, and they were pretty expensive. I'm happy that PhilRX helped me get my Cequa prescription at a much more affordable price!

Simple to deal with after they got the RX from my doctor.

Simple to deal with after they got the RX from my doctor. Good at keeping me updated about when refills are set to be processed, the price of RX, insurance approval, shipping details, and when it arrives. I like that you can adjust delivery dates if you’re traveling or need meds earlier, or even if you want to delay a refill.

The person I talked to in customer

The person I talked to in customer support seemed glad to assist me. The medication came just like I asked.

They’re usually on time with the delivery.

They’re usually on time with the delivery. It’s helpful that there’s always someone avalable to answer my questions.