PhilRx

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I appreciate you informing me beforehand

I appreciate you informing me beforehand about preparing the order and if I need to make changes, then getting it ready to ship, and finally shipping it.

The folks I talked to were really smart

The folks I talked to were really smart and super nice! Got a response in 48 hours and my meds came in 14 days...thanks SO much for the savings!

The meds get here on time

The meds get here on time. They automatically send it so I don't have to remember to reorder. They keep me updated on my order's status.

You were great!

You were great! My insurance company forced me to go back to them. You kept me updated and always showed up on time! Thank you!

My doctor sent my prescription and it was deliverd

My doctor sent my prescription and it was deliverd right to my door. I couldn’t have paid for it otherwise. Really appreciate this!!

The updates from PHIL are very useful

The updates from PHIL are very useful and the deliveries each month are always on schedule, which makes the whole process smooth.

I value the updates and helpful info on my medicine

I value the updates and helpful info on my medicine, and the fast delivery. I feel the drops are aiding my issue with dry eyes.

I am happy with how fast they filled my prescription

I am happy with how fast they filled my prescription, handled the paperwork online, and sent the medicine to me quick.

They’re usually on time with the delivery.

They’re usually on time with the delivery. It’s helpful that there’s always someone avalable to answer my questions.

My inquiries got really quick

My inquiries got really quick answers. Phil is OK with changing shipment dates. Replies are nice and healpful.

The person I talked to in customer

The person I talked to in customer support seemed glad to assist me. The medication came just like I asked.

Good communication

Good communication. Plenty of emails and texts to ensure everything is going well. Very good experience.

Good thing - Phil RX kept me in the loop with alerts

Good thing - Phil RX kept me in the loop with alerts before a prescription would be filled and also told me when it shipped. Any time I had a question, the customer servise got back to me quickly and helped out. Not so good - I didn’t get any alert that my refills ran out or that the prescription was no longer valid. I know it's my job to track that, but since they message about other stuff, it would’ve helped to get that too so I didn’t miss days without my eye drops.

After contacting Phil to request a refill

After contacting Phil to request a refill it went pretty smoothly. I don’t know why my prescription stopped this last time because i did not pause the prescription. Also due to me having to choose a new prescription insurance (65 yr) i am disappointed that Well Care does not cover the prescription. I would be pleased if Phil voukd give a discount or coupon. This would help me greatly.

The prescription came fine, but the box

The prescription came fine, but the box was dented and the vials had completely slipped out of their sleeves into the envelope. It didn’t harm the product, but it felt like it wasn’t secured enough.

I was told I had glaucoma back in 2000.

I was told I had glaucoma back in 2000. Over the years, I tried many medicines, but Iyuzeh worked the best for me. It helped more than any other treatment I used before.

The team on the phone really knows their stuff.

The team on the phone really knows their stuff. No matter what you ask, they have an answer ready for nearly every question you throw at them.

I got Tyrvaya from PhilRx last year

I got Tyrvaya from PhilRx last year for $89 for a month's worth. But this year, they said it's not available at that price anymore. The manufacturer insists it is, but PhilRx disagrees. They wanted to charge me $468.51 in February, then said they couldn't process it through my insurance in March. The mixed messages from PhilRx are worrying. It's unclear if it's the fault of the Tyrvaya maker or PhilRx, but they need to sort this out and give customers the right info.

Warning - do not use this company

On 12/29/24 PhilRx originally quoted me a $95 co-pay on a 6-month prescription for Tyrvaya. In early January I approved the initial order and a $520 payment which I thought covered the co-pay for the entire 6 months. When my first refill was due they billed me an additional $100 which I also foolishly paid. When my next refill was due they were charging me an additional $100. I then contacted customer service. They claimed that my insurance company had increased my initial co-pay from $95 to $520 for one dose. PhilRx NEVER notified me of this change and then stated that the original quote was in 2024 and my first order was in 2025 so it didn't carry over to the next year. Their quote came on 12/29/24 leaving only 3 days left in the year so it is completely reasonable that my first order request was sent in January 2025. I have tried to work with them via phone. Their customer service escalation rep verbally agreed with me on the phone and was going to work on getting me a refund but when her written reply came they denied my claim. I feel that I am responsible for $190 and that they should reimburse me $430 for the overcharge and the fact that I was NEVER notified of any price increase. I have tried to work with them but they have made no effort to reconcile. In addition the medication, Tyrvaya did NOT work at all for my dry eye. It did, however, provide me with every side effect listed including sneezing, coughing and a sore throat. Terrible, unscrupulous company. Plenty of lip service but that's about it.

Oh man, diving into the Phil

Oh man, diving into the Phil prescription saga was like stepping into a weird twilight zone. So, here's the lowdown – got stuck with Cequa, a dry eye drop that felt like literal fire in my eyes. The only way to get it was through Phil, and that was my only ticket. Here's the kicker – they sneak you into this auto-refill game without asking. Like, come on! Opt-in, opt-out, who cares, right? But nope, they decide for you. Miss a text or email, and bam! Surprise refill at your doorstep, and your wallet's crying. Then I stumbled on Phil's website and uncovered their little dance with drug brands. Something about helping them reach their "full commercial potential." Smells fishy, right? Feels like my doc's in cahoots with Phil and Cequa. Ugh, I miss my local pharmacist. This whole thing feels like a sketchy soap opera.

HORRIBLE

They not only took a week to review the prescription from my doctor, then proceeded to fill the medication from a town over 2nd Day Air, took them 7 days to deliver, and the ice pack to keep it cool melted all over the bottle. Since the medication has to stay cold they told me it is no longer usable. They then expedited me a new bottle, but that was a joke, because it was 2nd Day Air and still arrived 6 days later, except no ice packs this time, so hotter than it was before. The team continually puts you in a round robin to get your money back from them. Absolutely the worst pharmacy company I have ever experienced.

If I could give them 0 or -5 I would

If I could give them 0 or -5 I would. After giving them my personal information, they let me know they could not fill my rx and ask me where they could transfer the rx to. I told them and they have still not transferred it after more than a week. Totally incompetent.