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Health & Medical

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Headway.co is 467 out of 505 best companies in Health & Medical on RealReviews.io

Customer reviews

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Summary

Headway.co has a 2.8 - star rating from 100 reviews, indicating a low level of customer satisfaction!

  • 5 stars

    30%

    30 reviews

    30 reviews

  • 4 stars

    14%

    14 reviews

    14 reviews

  • 3 stars

    5%

    5 reviews

    5 reviews

  • 2 stars

    3%

    3 reviews

    3 reviews

  • 1 stars

    48%

    48 reviews

    48 reviews

  • T

    Timothy Fowler

    1 reviews

    United States

    Finding a therapist felt like

    Finding a therapist felt like it might be a hassle, but it turned out to be pretty straightforward. The process of matching with someone who really got me was smooth sailing. Once I connected with my therapist, we clicked right away. Building a relationship was almost effortless, and I felt comfortable opening up. The support I've received has been top-notch—professional, sure, but also really responsive. It's like they're always there when I need them, which is a huge relief. Having someone who listens and actually cares about my progress has made all the difference. This experience has been a real game-changer for me, and I’m grateful for the support.

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  • S

    Sarah Slusz Holland

    1 reviews

    United States

    I've been using Headway for

    I've been using Headway for my private practice, and it's seriously made my life easier. Billing and insurance claims used to be such a headache, but now it's pretty smooth. The platform is super user-friendly, and I barely have any issues with rejected payments anymore. I can track everything easily—payments, claim statuses, all of it. I know exactly when I'll get reimbursed, which helps me plan better. Overall, it's helped me focus more on my clients instead of drowning in paperwork. Headway has definitely streamlined my billing process and made things run more smoothly. If you’re looking for less stress in managing your practice, give it a try!

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  • A

    Angela Kinari

    1 reviews

    United States

    Switching to a new provider

    Switching to a new provider felt like diving into the unknown. I was a bit anxious about how it would go, but turns out, I had nothing to worry about. My provider is absolutely amazing. She's super thorough, and I can tell she's putting in effort beyond just our sessions. It's comforting to know she's genuinely invested in my progress. The journey has its ups and downs, and it’s easy to feel overwhelmed sometimes, but it’s all part of the process. If you’re considering getting help, I can’t recommend Headway enough. My practitioner has been a great support, and it’s made all the difference. Don’t hesitate to give it a shot if you’re on the fence!

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  • c

    customer

    1 reviews

    United States

    I’m seriously impressed

    Okay, so here's the deal with Headway: they've totally streamlined how I deal with insurance and copays. I mean, billing used to be such a headache, but now they just handle it all. Plus, the way they manage communications? It's like they're reading my mind! And can we talk about their paperwork and personal policies? It's like they knew I wanted to go paperless and made it super easy. My office feels less cluttered, and I spend way less time on admin stuff. It's like they've taken a load off my shoulders, and I can actually focus on the important things now. I’m seriously impressed with how much smoother everything runs thanks to them.

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  • C

    Carolyn

    1 reviews

    United States

    Using Headway has really improved

    Using Headway has really improved how I manage my work. The assessment tools are super useful for keeping an eye on how my clients are doing. They also offer a bunch of continuing education classes and trainings, which is great for staying updated. Plus, the support team is always there when I need help. Getting credentialed with major insurance companies was a breeze with them, and they keep me informed about the insurance payouts for each CPT code. Client account updates come through email quickly, and payouts are always on time. Headway's been a game-changer for my practice, and I think it could be for yours too.

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  • P

    Patricia Alarcon, M.Ed., LPC

    1 reviews

    United States

    Definitely appreciate the support!

    Helping a client set up their teen's profile was turning into a bit of a hassle. I couldn't confirm the intake appointment since everything was under the dad's name, not the teen's. I tried contacting the parents a couple of times by phone and email, but no luck there. Just when I was getting frustrated, the Headway Team stepped in. They reached out to the parents themselves and sorted out the profile issue. Thanks to their help, I finally got the intake documentation done. It was such a relief to have them assist and make sure everything was sorted out. Definitely appreciate the support!

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  • c

    customer

    1 reviews

    Working with this company has

    Working with this company has been a game-changer for me. They take care of all the billing and insurance stuff, which leaves me free to concentrate on my clients. No more getting bogged down in paperwork. The team is super professional and really efficient. I feel so relieved knowing they have my back with all the admin tasks. It makes such a big difference to my day-to-day work. I can actually focus on what I love doing, instead of stressing about all the behind-the-scenes details. These guys make everything so smooth and hassle-free.

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  • A

    Angela Anacaona Diaz, LMHC LPC

    1 reviews

    United States

    I'm a licensed psychotherapist and

    I'm a licensed psychotherapist and started using Headway for my practice. It's been pretty great. The platform is super user-friendly and helps me manage admin stuff quickly. This way, I get to spend more time with my clients rather than getting stuck in paperwork. The website's layout is clean and easy to navigate, making it easier for new clients to find me. Since joining, I've seen a noticeable increase in the number of clients reaching out. Overall, it's been a really positive experience and has definitely helped my practice grow.

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  • J

    JG

    1 reviews

    United States

    Switching over to Headway was

    Switching over to Headway was actually pretty simple, which was a relief. I've got this amazing therapist now, and she's just incredible. She's super patient and really listens, making each session feel like chatting with a friend who just happens to be a pro at this stuff. It's like she just gets it, you know? Every time we talk, I feel like I'm in good hands, and it’s comforting knowing I can trust her advice. I didn't expect to find someone who clicks so well with me, but here we are. It’s been a game changer for me, really.

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  • M

    Martine Wallenberg

    1 reviews

    United States

    I had a telehealth session

    I had a telehealth session and it went surprisingly smooth. We kicked things off right on time, and after a quick rundown of some basic info, we jumped straight into it. The technology made the whole process super easy, almost like we were in the same room. I was impressed by how accessible it all was, no tech issues or anything. The convenience of being able to get quality service without leaving home really stood out to me. It was a great experience, definitely changed how I view telehealth.

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  • K

    Karen Practitioner

    1 reviews

    United States

    Headway's support is something else.

    Headway's support is something else. They've been such a big help with getting my clients onboard and making sure all the paperwork is done right. It's great not having to worry about missing something important. The training they provide has also been a game changer for me. It's so much easier to understand everything when you have that kind of help. Honestly, I feel more confident in my work now. If you need support and solid back-office help, Headway is the way to go.

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  • S

    Samuel Means

    1 reviews

    United States

    Getting credentialed was a breeze!

    Getting credentialed was a breeze! The forms were straightforward and easy to fill out. Once I got started, everything just flowed smoothly. The process notes? Super simple to follow and finish up. I didn't feel lost or overwhelmed at any point. It was all very user-friendly, and I appreciated that a lot. Honestly, it was a much smoother experience than I expected. If you're thinking of going through this, don't stress it—it's really not that complicated.

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  • K

    Kristen Crossen

    1 reviews

    United States

    I tried out this platform

    I tried out this platform, and it's pretty user-friendly. It didn't take long to get the hang of it. One thing that could make it even better is if they included the Wiley treatment plan. That would be a huge plus. Also, having built-in virtual sessions would be awesome. Right now, you have to rely on other platforms like Google Meet or Zoom, which can be a hassle sometimes. Overall, it's a solid experience, but those additions would really elevate it.

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  • D

    Dannelle

    1 reviews

    Man, using Headway has been

    Man, using Headway has been a game-changer for me as a therapist. I had a question and got a quick response with a solid solution, which is rare these days. Payments are always on time, no stress there. What really stands out is how they keep trying to make things better for us healthcare folks. Feels like they genuinely care about our needs, not just ticking boxes. Makes my job a lot smoother knowing I’ve got that kind of support.

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  • c

    customer

    1 reviews

    United States

    I had a smooth experience

    I had a smooth experience with Headways. Their reps responded quickly and the payments were prompt. I always know when to expect funds in my bank account, which makes budgeting a breeze. Navigating their portal is super easy too! Everything is clear and straightforward, so I never have to guess where to find what I need. It's just nice to have a service that’s reliable and hassle-free.

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  • s

    staan

    1 reviews

    This place is great!

    This place is great! Ms. Crossley will listen to me babble for an hour and it's only $20! I couldn't pay anyone else in the world to do that for $20. I'd have to pay thousands for anyone else, plus they'd probably tell me to quite after the first ten minutes.

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  • C

    Cindy

    1 reviews

    Working with Headway has been a real pleasure.

    Working with Headway has been a real pleasure. Therapy can be hard to find, and I think Headway has made it easier for many clients who struggle with the costs. I've been working with them for over two years, and it's been a positive experience all the way!

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  • C

    Claire L

    1 reviews

    They offerreally good prices

    They offerreally good prices for therapists. They're good at talking to us and making sure we're happy with their service. They treat us fairly. I suggest therapists check them out for handling billing.

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  • P

    Paola Fernandes

    1 reviews

    United States

    These meetings have helped me get past some

    These meetings have helped me get past some tough times and I really look forward to each session. The support I get during them makes a big difference in my life and keeps me going strong.

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  • J

    Jessie

    1 reviews

    Being a small private practice

    Being a small private practice owner, not having to stress about handling claims myself is a wonderful relief. Headway makes billing hassle-free, and the platform is really easy to use.

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  • D

    Deborah

    1 reviews

    The system was quite simple to understand.

    The system was quite simple to understand. No major training was needed to get started. Sadly, there are so many therapists in Florida that I rarely receive referrals from Headwey.

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  • A

    Annette Bonet

    1 reviews

    The program's insightful guidance on leveraging different platforms

    The program's insightful guidance on leveraging different platforms to establish and grow a practice was exceptionally informative, offering valuable insights into the process.

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  • A

    Anonymous

    1 reviews

    Managing insurance and billing through this

    Managing insurance and billing through this platform has really simplified things for me. Handling it solo for other companies makes me truly value Headway's help.

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  • S

    Sarah Campbell

    1 reviews

    United States

    Quick and polite reply.

    Quick and polite reply. I already fixed my problem, so I didn’t really need help – but it was nice to see they responded in less than a day. Thanks!

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  • T

    Tom

    1 reviews

    United States

    I find the EHR to be quite easy to use.

    I find the EHR to be quite easy to use. Referrals are coming in more regularly now, and it makes me feel hopeful about where my practice is headed!

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  • P

    Provider

    1 reviews

    Headway is my favorite plattform

    Headway is my favorite plattform. It’s practical and has good rates. The only down side is how long it takes to verify insurance.

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  • G

    Gabrielle Armer

    1 reviews

    JJ and the Hedway team have been great

    JJ and the Hedway team have been great in helping me learn the ropes of Hedway and start to build my caseload more!

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  • M

    Melisa

    1 reviews

    Headway has been good to work with

    Headway has been good to work with. It's made billing an easy prosses and I have seen an increase in income.

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  • T

    Trish

    1 reviews

    The simplicity of the service

    The simplicity of the service makes it a good choice. I no longer have to pay bills to make sure I get paid.

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  • K

    Kim Rob

    1 reviews

    Headway really impressed me with

    Headway really impressed me with how well they handled setting up new clients, billing, and their rates.

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Rating on other websites

  • Trustpilot

    3.9

  • Glassdoor

    3.8

  • Better Business Bureau

    1.0

Business information

Own this company?

Claim & Respond

Reviews with responses attract 🔥59% more returning customers and 🔥20% more first-time customers

Category:

Health & Medical

Each brand on RealReviews.io belongs to a specific category, where it holds a position in the top rankings. The ranking is determined by various factors, such as the overall rating on the site, the number of reviews, the business's activity in managing reviews, engagement with customers, and more.

Headway.co is 467 out of 505 best companies in Health & Medical on RealReviews.io

About Headway.co

Headway facilitates the growth of therapists and psychiatric providers while aiding individuals in accessing affordable mental health care. Recognizing the issue that 1 in 4 Americans experience treatable mental health conditions but often forego treatment due to cost, Headway strives to eliminate this barrier. Their innovative solution involves creating a nationwide network of therapists who accept insurance, enabling more competitive pricing. For providers, this means easier access to enhanced rates, guaranteed biweekly payments, and simplified administrative tasks. Patients benefit from a streamlined process that matches them with the right therapist, calculates insurance costs, and allows them to book directly through Headway. Thousands of providers already rely on Headway as a free solution, streamlining care for all.

Key Details:

  • Location: The company is headquartered in New York, United States.
  • Founders: Headway.co was founded by Andrew Adams, Jake Sussman, Dan Ross, Kevin Chan.
  • Foundation Date: The company was established in the year 2017.
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