Headway.co Reviews: 160

Fresh take on clarity

Clean brand, crisp copy, and just enough guidance to keep momentum. I got a small thrill from how little handholding I needed. Minor nit: a few links buried too deep.

Quick progress vibe

Headway.co felt welcoming from the first click. Sign up was painless and the dashboard layout just made sense. The brief tooltips helped me get moving without a learning curve.

Polished and reassuring

The experience felt thoughtfully designed. I left the site feeling confident and calm because the instructions were clear and the flow stayed consistent.

Helpful and straightforward

I came in curious and left feeling like I could actually make progress. The navigation is simple and I didn’t get lost chasing basics. It respects your time.

Clear filters, easy booking

Created an account, entered insurance, and immediately saw clinicians who take my plan. Scheduling was straightforward, and the telehealth link worked on the first try. Minimal learning curve, which I appreciated.

Helpful and responsive support

They answered within a day, explained coverage vs copay clearly, and fixed a scheduling mix-up. My question was fully resolved.

I tried this company hoping

I tried this company hoping for some support, but it quickly turned into a nightmare. It feels like they're more interested in draining your wallet than actually helping. I couldn't even find a way to reach customer service, which is super frustrating. They make it nearly impossible to manage your own payment info, and you end up feeling trapped. It’s like they’ve designed everything to make it difficult for you to cancel or change anything. Honestly, it’s disappointing to see businesses take advantage of people when they’re already struggling. Be careful if you're considering them, because it doesn't feel like they're on your side at all.

I had a frustrating experience

I had a frustrating experience with this service. They charged me $252 for a session that my HRA should have covered. They immediately took the money from my debit card without sending an invoice, and now I'm stuck waiting months for a reimbursement. To make things worse, they scheduled an appointment without my consent and then charged me for it even after I canceled. Their customer service is a nightmare—it's like chatting with a bot. They keep bouncing you from one rep to another, making it super hard to resolve anything. I'm trying to get my account closed and payment authorization canceled, but it's taking forever. It feels like they're making it difficult on purpose.

So, I had this pretty

So, I had this pretty frustrating experience with Headway. They kept telling me my provider was in-network, but my insurance company said otherwise. I asked Headway to double-check with my insurance, but they just wouldn't do it. It felt like I was chatting with a bot even though they said it was a real person. I mean, I told them multiple times their info was wrong, and they just kept saying not to worry. When I decided to stop using their service, they didn't seem to care much. In contrast, Alma really came through for me. They called my insurance and sorted everything out. If you’re choosing between the two, Alma's the way to go.

I had a pretty rough

I had a pretty rough experience with this place. The billing department? A total mess. They just can't seem to figure out how to handle insurance claims right, and instead of fixing their own mistakes, they charge patients. It's like they don't care at all. Seriously, keep your credit card far away from them, because they'll dip into your account before you even know it. And then there's therapist Tzvi Noble. Honestly, he seemed more concerned about his license than actually helping me. His methods felt risky and not helpful at all. If you're thinking about going there, I’d say look somewhere else for better care and peace of mind.

Visiting Betsy Kuruvilla, PMHNP

Visiting Betsy Kuruvilla, PMHNP, was like chatting with a friend who really gets you. She didn’t just listen; she made me feel heard and safe. Her warmth was comforting, and I felt zero pressure, just this genuine sense of understanding. Betsy asked all the right questions, making sure she truly grasped what I was going through. It was nice knowing someone was genuinely interested in my story and not just ticking boxes. I walked out feeling positive and reassured, which was a huge relief. Can’t wait for our next session—it's comforting to know I’ve got someone like her in my corner.

You wouldn't believe the chaos

You wouldn't believe the chaos I’ve had with Headway recently. They overcharged me for two sessions, and then out of nowhere, I get this massive bill for two more. One of those charges is still under review by my insurance, and I was assured by a Headway agent that the other was their mistake and would be taken off my account. Yet, there it was, charged to my card anyway. It's honestly baffling how disorganized they seem. I really appreciate my practitioner, but dealing with Headway has left me completely frustrated and distrustful. Their handling of billing is just a mess.

I walked into this mess

I walked into this mess thinking it'd be a simple refill. One month later, I’m still waiting, and they’re pointing fingers at the pharmacy. Funny thing, I called the pharmacy, and they had no clue about any shortages. So, they rerouted my prescription to a place that doesn’t even accept my insurance. Instead of paying $60, I’m suddenly forking out $300 every month! It’s like a comedy of errors, but without the laughs. The frustration is real, and I can't believe how poorly this was handled. It's been an absolute nightmare, and I wouldn't wish this experience on anyone. Just a total disaster from start to finish.

Dealing with this billing

Dealing with this billing system feels like a circus act. I can’t believe how they keep messing up my copay. One minute it’s zero, then suddenly, I owe $30, and next, I’m getting a $50 refund for past sessions. Just when I think it’s sorted, I get slammed with six bills at once, each for $30. It’s like they can’t make up their minds, and I’m caught in the middle. I’m seriously over it. My therapist and psychiatrist are absolutely fantastic, and I wouldn’t trade them for the world. But honestly, if you’re thinking about using this service, double-check if your provider offers a different billing option. Your peace of mind (and your wallet) will thank you.

I thought I was making

I thought I was making progress with my therapist. She was fantastic, really helped me through some tough times, and scheduling was a breeze. But here's the kicker. No one bothered to mention that my insurance doesn’t cover virtual sessions. So, I kept booking them, thinking all was good, until I got hit with this $450 bill. When I called customer service, they pretty much shrugged and said there’s nothing they can do, and now they expect me to pay everything at once. It's just so frustrating. They should've checked my benefits before letting me rack up such a bill. Honestly, the way they handle this is just irresponsible.

I've been seeing this therapist

I've been seeing this therapist who just gets me. It's like talking to a friend who totally understands where I'm coming from. We're around the same age, so when we chat about stuff, it just clicks. She's been amazing with this childhood trauma I couldn't shake off. With her guidance, it's not weighing me down anymore, and it's something even my wife has picked up on. It's like a weight's been lifted, and I'm genuinely feeling lighter and more at peace. Having someone who truly listens and helps make sense of things is a game changer. It's been a journey, but I'm finally getting to a place where the past isn't holding me back.

Let me tell you about

Let me tell you about my recent ordeal with this company. Imagine waking up to find out you’ve got appointments you never booked, and then being slapped with a $75 fee for canceling them. It's like they're running a sneaky little scam. Their customer service? Don't get me started. You first deal with an AI chatbot that’s about as helpful as a brick wall. If you’re lucky, you might get to chat with a "live" agent, but they aren't much better. And good luck trying to cancel your account. You have to go through this agent, and there's no phone number to call. It's like they don't want you to leave. Oh, and once your payment info is in their system, it's like they own your credit card. Honestly, this whole experience makes me want to contact a lawyer about a class action lawsuit. Avoid them if you can.

You know, I've been seeing

You know, I've been seeing this therapist who's created this incredible safe zone where I can finally tackle those old traumas that have been haunting me forever. It's like this weight is lifting off my shoulders as we dive into those tough talks. She's got this knack for making things feel less scary and helping me find brighter thoughts to latch onto instead of the past pain. And can we talk about Headway’s scheduling? Those text and email reminders are lifesavers—I’d be lost without them! Honestly, this whole experience has been such a game changer for me, and I couldn't be more thankful. Feeling hopeful for the first time in ages!

I had a really great

I had a really great time working with the team at Headway. From the start, they made me feel like I was in good hands. The whole support system was amazing and showed genuine care, which is pretty rare to find these days. They were always there when I needed them, offering guidance and just the right amount of support without being pushy. You can tell they're really focused on making sure everything goes smoothly. The professionalism mixed with their compassion is something that really stood out to me. If you're looking for a service provider that truly cares, Headway is definitely worth checking out. I've been really impressed and grateful for their help!

I walked into this mess

I walked into this mess thinking it was gonna be a breeze, but boy was I wrong. They hit me with the full charge instead of running it through my insurance first. So, here I am, months later, still trying to claw back my money. I sent them everything they needed—bank statements, insurance details, you name it. But dealing with their support team is like talking to a brick wall. Either they're totally clueless, or they're just playing games with my cash. It’s frustrating beyond belief, and I’m left wondering if I’ll ever see that refund. Feels like I'm being robbed in broad daylight.

Finding mental health support can

Finding mental health support can be tricky, but using Headway has been a game-changer for me. It’s like having a personal assistant for all my mental health needs. The interface is super easy to navigate, and I can book appointments with just a few taps. However, when it comes to rescheduling, it’s a bit of a hassle. Instead of doing it straight through the app, I have to make a call, which isn't ideal. But honestly, that’s a small hiccup in an otherwise great experience. Overall, Headway’s been a reliable tool for managing my mental health, and I’m really happy with it. Just wish that rescheduling was a bit simpler.

I've been using Headway for

I've been using Headway for a while now, and it's been a game-changer for my well-being. Lisa, my counselor, is simply incredible. She's not just a great listener but someone who genuinely cares about what I'm going through. Every session with her feels like chatting with a good friend who really wants to help. Her advice is always spot-on, and she has this knack for making me feel comfortable and understood. I honestly don't know where I'd be without her support. Lisa’s been a huge positive influence in my life, and I'm so thankful for everything she does. If you're considering Headway, I can’t recommend it enough!

Back in 2023, I nearly

Back in 2023, I nearly signed up with Headway, but luckily didn't. Fast forward to 2026, and out of the blue, I get an email saying I have a client through them. Strange, right? I tried reaching out, but surprise—no contact number. I remember talking to them back in 2023, so where'd the phones go? Checked their site as a patient and, shockingly, found my PsychologyToday profile hijacked by them. My info, my profile, redirected to their company. Turns out, they've been accessing my CAQH account for two years! They've been advertising me as their provider without permission, redirecting potential clients elsewhere. All I could do was chat or send a ticket—no real way to talk to someone. Be careful if you're dealing with them; it's all smoke and mirrors. They're not helping anyone but themselves.

I gotta say, the psychiatrist

I gotta say, the psychiatrist we met was amazing—really connected with her. But, the rest was a nightmare. After working a night shift, I found an email about an appointment for my daughter that I never scheduled. I rescheduled it to a more convenient time, only to be slapped with a $75 cancellation fee. Tried contacting Headway through their online chat (there's no phone number, which is frustrating), and they were zero help, even a bit rude. They said the only way to maybe get a refund was to reach out to the provider myself. They admitted I didn't make the appointment, but stuck to their policy like glue. Honestly, feels like robbery. The provider was great, but I’m steering clear of this platform from now on. Wouldn't recommend it to anyone.

I've been seeing my therapist

I've been seeing my therapist for a couple of years now, and she recently moved to this new platform. Was excited at first, but it's been a mess. Needed to talk to her urgently—had some tough family stuff going on. Tried for three weeks to book an appointment, and it was just impossible. The platform's customer service is a nightmare, and I couldn't reach her when I really needed it. It's frustrating and honestly disappointing. They just don't seem to care about making things easy for clients, and that makes the whole experience stressful. If you're thinking about trying this service, I'd say look elsewhere. It's really not worth the hassle.

I thought I found a

I thought I found a good option with Headway for my healthcare needs. But turns out, they were charging me even though my insurance covers everything with no co-pay. When I realized this, I tried reaching out to them to sort it out. No response at all. It's like they vanished. It’s so frustrating because dealing with healthcare bills is already tough, and they just added to the stress. It's not just a mistake; it's bad business. Ignoring customers when they question charges is really unprofessional. I honestly felt misled, especially since this is a healthcare company where trust is crucial. If you want to avoid unnecessary stress and wasted money, steer clear of Headway.

I tried using this company

I tried using this company for my therapy needs, and it’s been a mess from the start. Therapists keep changing, like every few weeks, which makes it impossible to build any trust or progress. Trying to reach out through their patient portal is like screaming into the void—no one ever gets back to me. And don’t get me started on their customer service; it’s beyond frustrating. Plus, they’ve messed up my prescriptions multiple times, sending the wrong ones to the pharmacy. It feels like they just don’t care about getting things right. It’s been a really disappointing experience overall, and I’m seriously considering looking elsewhere.

I was trying to book

I was trying to book an appointment on their site, but things went south when I hit step 4—it just wouldn't work. Reached out for some live help, thinking it'd solve things. But wow, the associate was just rude and cut the chat halfway without even helping me finish the booking. I mean, for a mental health service, you'd expect a bit more understanding and patience, right? It's not like we're booking a dinner reservation here; it's about mental well-being. Feels like the last place you'd want to encounter such behavior. Really disappointed with how they handle things, especially considering what they're supposed to stand for.

You won't believe this mess

You won't believe this mess I’m dealing with. I’ve been trying to get my claims sorted out for ages, but it's like shouting into a void. I mean, seriously, I've contacted them at least 10 times about the same problem. They only reply with texts and emails, which is super frustrating when you really need to talk to someone. It's like there are no managers around, and the claims department takes forever—over five months just to get a claim right! It's beyond ridiculous. I wouldn't wish this headache on anyone. If you’re thinking about using their service, just don’t. Save yourself the trouble.

I stumbled upon this platform

I stumbled upon this platform while searching for a therapist through my insurance. Sounded perfect at first, right? Booked an appointment, but the therapist never called. Weirdly, without my say-so, I got rescheduled for the same day, just a few hours later. Guess what? No call again. Tried reaching out to support, but they were clueless about whether the mix-up was their fault or the provider's. Then, I started getting all these bizarre calls from "therapists" all over the country claiming they found me via this platform. It felt like a scam! Even my emergency contact got these calls. After just three days, I had to delete my account. Be careful with your info here, folks.