Headway.co Reviews - 122

Starting with Headway has been a bit

Starting with Headway has been a bit perplexing. Setting up my provider account proved challenging, especially with the insistence on using my CAQH credentials. While I've been with CAQH for years, sharing my username and password feels unnecessary. Headway should explore alternative vetting methods, aligning with industry standards to alleviate concerns about security. Is anyone else uneasy about divulging login details?

Highly recommend them

As a therapist trying to juggle multiple insurance plans, finding a way to streamline the process was essential. Headway has been a real game-changer. It's like having a helpful assistant that takes care of all the stuff I don't want to deal with. The platform makes it easy to serve clients with insurance I’m not directly linked with. Billing is a breeze, the interface is pretty straightforward, and whenever I have questions, support is quick to respond. For anyone looking to expand their practice without getting bogged down in paperwork, this is the way to go. It's helped me focus more on my clients rather than getting tangled up in admin work. Highly recommend giving it a shot if you're in the same boat.

I remember booking an appointment

I remember booking an appointment on this video platform the other day. It's super handy, but let me tell you, my phone struggled a bit. Video quality took a hit, and I was left squinting at the screen. It uses loads of resources, and my phone just couldn't keep up. But other than that, everything else was smooth sailing. Their appointment reminders are a lifesaver, popping up just when you need them. It's like having a little assistant nudging you not to forget. Overall, even with the hiccups, it's been pretty solid. Anyone looking for convenience might still find it worth a shot, just maybe not on a phone that's juggling a million other things.

You know, I was really

You know, I was really in a pinch when I reached out to Headway. They actually had a real person on the line who took the time to go through my insurance details and figure out what I needed. By the end of the week, I was sitting down with a therapist who turned out to be just amazing. The whole billing thing has been straightforward, no surprises there. Plus, their website is super handy—changing appointments or checking what's been billed is a breeze. Honestly, it’s just been a really smooth experience, and I’m grateful for that. It’s like they really got everything covered, you know?

I stumbled upon Headway when

I stumbled upon Headway when I was searching for a hassle-free way to manage my therapy payments. Honestly, it was such a relief. They took care of everything, from dealing with my insurance info to setting up my payment method. What's cool is that I can switch between my Flexible Spending Account and another card whenever I want, which is super convenient. I didn’t have to jump through hoops or fill out endless forms. Just handed over the details, and they handled the rest. It’s like having a personal assistant for my therapy payments. Makes life so much easier and stress-free.

This place is great!

This place is great! Ms. Crossley will listen to me babble for an hour and it's only $20! I couldn't pay anyone else in the world to do that for $20. I'd have to pay thousands for anyone else, plus they'd probably tell me to quite after the first ten minutes.

Working with Headway has been a real pleasure.

Working with Headway has been a real pleasure. Therapy can be hard to find, and I think Headway has made it easier for many clients who struggle with the costs. I've been working with them for over two years, and it's been a positive experience all the way!

They offerreally good prices

They offerreally good prices for therapists. They're good at talking to us and making sure we're happy with their service. They treat us fairly. I suggest therapists check them out for handling billing.

These meetings have helped me get past some

These meetings have helped me get past some tough times and I really look forward to each session. The support I get during them makes a big difference in my life and keeps me going strong.

Being a small private practice

Being a small private practice owner, not having to stress about handling claims myself is a wonderful relief. Headway makes billing hassle-free, and the platform is really easy to use.

The system was quite simple to understand.

The system was quite simple to understand. No major training was needed to get started. Sadly, there are so many therapists in Florida that I rarely receive referrals from Headwey.

The program's insightful guidance on leveraging different platforms

The program's insightful guidance on leveraging different platforms to establish and grow a practice was exceptionally informative, offering valuable insights into the process.

Managing insurance and billing through this

Managing insurance and billing through this platform has really simplified things for me. Handling it solo for other companies makes me truly value Headway's help.

Quick and polite reply.

Quick and polite reply. I already fixed my problem, so I didn’t really need help – but it was nice to see they responded in less than a day. Thanks!

I find the EHR to be quite easy to use.

I find the EHR to be quite easy to use. Referrals are coming in more regularly now, and it makes me feel hopeful about where my practice is headed!

Headway is my favorite plattform

Headway is my favorite plattform. It’s practical and has good rates. The only down side is how long it takes to verify insurance.

JJ and the Hedway team have been great

JJ and the Hedway team have been great in helping me learn the ropes of Hedway and start to build my caseload more!

Headway has been good to work with

Headway has been good to work with. It's made billing an easy prosses and I have seen an increase in income.

The simplicity of the service

The simplicity of the service makes it a good choice. I no longer have to pay bills to make sure I get paid.

Headway really impressed me with

Headway really impressed me with how well they handled setting up new clients, billing, and their rates.

Headway has really helped my business

Headway has really helped my business grow by expanding my clientele and increasing my weekly bookings. Their help with paperwork and billing lets me concentrate on my clients. I like their support team and how fast they reply when I need help. The only problem I've faced is sometimes an insurance plan isn't accepted or there's a mix-up with copay, but the support team tries their best to help in these situations.

Headway really makes getting credentials with insurance boards simple

Headway really makes getting credentials with insurance boards simple, which is super helpful for my private practice. Unlike before, I don't have to wait forever to get paid. Though, it would be better if they could negotiate better payment amounts with insurance boards. It's a shame some insurances don't pay enough for certain services. Hopefully, Headway will push for change, given the shortage of therapists.

The platform is generally satisfactory

The platform is generally satisfactory, with swift credentialing and reasonable rates. However, a notable drawback is the absence of access to clients' demographic details. Specializing in women's services, managing appointments with men has posed challenges. The process of redirecting them to a more suitable provider could have been smoother if demographic information was accessible before consultations.

Collaborating with Headway has

Collaborating with Headway has significantly benefited my practice. The platform is straightforward and user-friendly. However, I find room for improvement in their offerings, particularly in enhancing the directory/referral system.

I've been real happy with

I've been real happy with how fast they get back to me, how fast they pay me, and how easy it is to use their system! Only thing is, I reckon they take too much of my money per job, wish they'd take less.

I like Headway for the most part

I like Headway for the most part, but it is hard to reach someone when there’s an issue. If another company offered the same services with better customer support, I would definitely consider switching.

The payment rates are more favorable than

The payment rates are more favorable than freelance contracts. I’m uneasy about Excellus. I’m anxious that you might end up discontinuing their service as I gather they aren’t agreeing to these rates.

Disappointing experience.

Disappointing experience. Lack of online support, slow response times. Urgent need for 24/7 assistance. Certification process excessively delayed, leaving clients without service for weeks.

I had a pretty rough

I had a pretty rough time with Headway. They promised a referral bonus, and I followed all the steps, but they just didn’t pay up. When I asked about it, they hit me with some generic response. I've brought them a lot of business, and yet they couldn't come through for just $200. Another issue is their co-pay estimates. They often tell you there’s no co-pay, and then, out of the blue, months later, they say you owe $150 or more. It’s frustrating because you think everything’s settled, and then suddenly it’s not. Their support team doesn’t help much either—they’re slow and often clueless. Overall, it's just not worth the hassle. Look elsewhere for better service.

Browsing the site to find

Browsing the site to find a therapist was simple enough, but then they hit you with the card requirement right before booking. It's frustrating because I wanted to pay before each session, you know, on my own terms. I've had not-so-great experiences before with companies holding onto my card info, so this felt sketchy. I bit the bullet and added my card, but surprise, surprise, the billing got messed up. I had to reach out to my therapist to fix it, and thankfully, she was super helpful and sorted it out quickly. Still, I’m hesitant to return until they figure out a smoother payment process. It's just not worth the hassle for me right now.