Headway.co

Man, I've been having a nightmare with this company! They keep charging my credit card instead of billing my insurance for my HRA fund. Now, I’ve got bills piling up on my credit card for the last four sessions just in the past month. I’ve tried reaching out to them through their ticketing system for the last three weeks, but nothing’s happening. It's like screaming into the void. This portal might be great for providers to connect with patients, but their customer service is a total disaster. It’s beyond frustrating to deal with this mess. Honestly, it's been a real headache.

I've run into a really frustrating billing problem. Initially, my client's insurance was all set, but now it's not working, and nobody can tell me why. This is super urgent since I already had one session and another is coming up soon. It's quite worrying because these inconsistencies might seriously affect my private practice. The lack of clear answers and support has been disappointing, and I'm left hanging without any explanation. All I want is a resolution before it impacts my business further. This kind of experience really shakes my confidence in the insurance process.

I've run into issues with them verifying my insurance, and my partner's too. We both have the exact same insurance, but while mine eventually got sorted, they still haven't verified my partner's. It's super frustrating since there's no phone number to call or any way to hold them accountable. It feels like they're taking advantage of people who really need mental health care, which is just wrong. This company should be more responsible and supportive, especially considering the sensitive nature of their services. The whole experience has left us both feeling pretty let down.

Man, dealing with Headway has been a total headache. They charged my credit card when they were supposed to bill my insurance for therapy. I've been waiting for weeks to get my refund, and it's been a nightmare. Trying to get in touch with them through their ticketing system is pointless. Every time I reach out, they just keep pushing back the wait time. It's so frustrating. I've decided not to see any therapist associated with Headway anymore. It feels like they're more interested in taking your money than actually providing a service. I can't trust them at this point.

I've been dealing with Headway for my daughter's psychiatric appointments, and it's been a mess. We kept running into issues with getting her prescriptions refilled and scheduling appointments. The final straw was when we updated our insurance info on their portal, and they still canceled her appointment. They told us to reschedule in a month, but now she's out of all her meds. We're in a panic trying to find a new provider quickly. It's been really stressful and frustrating dealing with all these hurdles just to get her the care she needs.

I had a similar frustrating experience with this company. I texted to cancel my appointment because of a work conflict, using the same number they used to confirm it. But they still hit me with a $100 cancellation fee. When I showed them the screenshot of my text, they just kept arguing about the charge. In the end, I decided to cancel my membership. They clearly don't care about their customers, and there are many other places to book therapy appointments without this hassle. Definitely not recommending them to anyone.

I recently had a rough time with this company's customer service. You can only reach out via a contact form, and it takes forever for them to reply, like way more than 48 hours. When they finally get back to you, the answers are half-baked, and it feels like they just want to tick off a checklist. Then, you gotta start all over again with a new request. There's no option to email back your response; it's back to square one with a new claim. The whole process is super frustrating and time-consuming.

Considering my experience with Headway, it took a disappointing turn when they insisted on having my bank account username and password during the provider onboarding. When I suggested providing just the routing number for deposits, my communication was abruptly cut off. Despite multiple follow-up emails, there was no response. Insisting on sensitive login details raised serious concerns about scam security practices. It prompted me to withdraw from any further association with the company.

I had a terrible experience with this company. When someone hit my car from behind, I called them immediately and sent all the necessary evidence. Trying to reach them on the phone was a nightmare, though. After finally getting through, I thought things were sorted. But nope, the next week I got an email out of nowhere saying they were dropping my insurance. Completely unprofessional and frustrating. If you value decent customer service, avoid this company. It’s just not worth the hassle.

Man, I used to be a huge fan of Headway. Been with them for nearly a year, and it was all good in the beginning. But now? Their customer service is just awful. There's no number to call, so you have to submit a ticket. And then you wait... and wait. It takes like 2-3 weeks just to get a response, and even then, no real solution. It's super frustrating. If you value your sanity, seriously, just avoid Headway. Not worth the headache.

My experience with the company was disappointing. I reached out to confirm insurance acceptance, and they assured me all was fine. After a brief, 15-minute appointment with a therapist, I later discovered they didn't actually accept my insurance. Now I'm stuck with an unexpected bill of nearly $300. Communication and accuracy in insurance information were lacking, causing frustration and financial inconvenience.

I had an appointment with Rena Miller, arranged everything around it, even left work early. But she never called. I waited, emailed her after 5 minutes, no answer. Then I tried to call Headway, no luck there either. Emailed them too, took them forever to get back, and when they finally did, they had nothing helpful to say and acted like it was my fault. Felt really strange and very unprofessional.

I can't believe what happened with my mom's credit card. She's 88, and somehow this company started charging her card repeatedly without her knowledge. I tried to contact their customer service, but it’s like they don’t exist. No one answers, and we’re stuck with these charges popping up every few days. It feels so shady and dishonest. Beware, don't get involved with this company!

The company allows you to make appointments even when the provider is not available, and this has happened twice. The provider mentioned that she checks messages when she has a chance. I do not recommend Andrecia Spaulding. I sent an email to the support team on 11/14/2023 but have not received a response back.