Instacart.com Reviews - 156

I ordered my groceries and

I ordered my groceries and instead of arriving at my doorstep, they ended up who knows where. No picture, no confirmation, just vanished into thin air. Makes me wonder if the delivery person decided to keep my food. Now, I’ve got to wait a whole week or more for a refund from Kroger. Honestly, Instacart should be the one fixing this mess. At 82, with heart issues, I can’t just pop out to the store, especially in this cold weather. Now I’m stuck without food. Thanks a bunch, Instacart. Really feeling let down.

I can't believe the experience

I can't believe the experience I had with Instacart. Thought paying extra would get my groceries delivered faster, but ended up waiting over an hour. When I asked for a refund, they refused and said I could pay a cancellation fee that included the meal, driver tip, and delivery fee. It's ridiculous! This isn't the first time it's happened either. I’ve had similar problems before and honestly, I’m just done with them. They clearly don't care about their customers. Definitely won’t be using Instacart again.

I used to be a

I used to be a huge fan of Instacart, but then I noticed they were charging me an extra 25% on Costco items. I didn't even realize it until one day the shopper accidentally left the Costco receipt in my bag. That’s when I saw all these extra charges. It felt like a punch to the gut. I mean, who reads the fine print, right? I trusted them to be upfront about costs. Now, I feel like I’ve been duped. It's such a bummer because I really liked the convenience, but now I'm reconsidering if it’s worth it.

I decided to try Instacart

I decided to try Instacart and signed up on February 2nd. It's March 5th now and I'm still stuck on the waiting list. Honestly, the reps are super unhelpful, seems like they don't really care. I kept asking for updates, but all I got was vague answers and no real info. It's so frustrating. If you're thinking about using Instacart, I'd seriously reconsider. Their customer service is a joke and the whole process has been nothing but a headache. Better to look elsewhere for grocery delivery services.

I can't believe this mess

I can't believe this mess with Instacart! Ordered one thing, they charged me for six, like, seriously? Tried to get my refund for over six weeks now, but all I get are endless runarounds. The agents are nice, sure, but none of them could fix it. This company is a total joke. I'm beyond frustrated and disappointed. It's been such a headache, and there's still no resolution. Never again will I use Instacart. They should be ashamed, from the agents to the executives. What a disgrace of a company.

I decided to give Instacart

I decided to give Instacart a try and placed two orders, one from Costco and another from Keyfood. What a disaster. It turned into a 12-hour nightmare. First, the app showed delivery times, but no shoppers were assigned to my orders. Then, after waiting on hold for 2 hours, customer service was completely unhelpful. They were just as useless as the automated messages online. The whole experience was so frustrating and exhausting. I expected much better service and reliability. Never again.

I tried using Instacart and

I tried using Instacart and honestly, it’s been a mess. The shoppers barely communicate, so if something’s out of stock, you’re left in the dark. And Instacart itself? They don't seem to care at all. Had this one shopper who straight up asked me for an extra tip because she had a house fire and needed money. Felt kinda awkward. Plus, I never seem to get all my items and they don’t even offer substitutes. It’s like a gamble every time I use the service. Really frustrating and disappointing.

Save yourself the trouble and skip this one

Ugh, what a mess. Downloaded the app thinking it would be a smooth start to shopping, but boy, was I wrong. Turns out it’s an American app, which they never mentioned, so nothing got confirmed or approved on my end. Tried calling and chatting for help, but no one responded. Seriously, what’s the point? The whole thing was just a massive headache. Can’t even imagine the chaos if I had actually started shopping for people. Total waste of time. Save yourself the trouble and skip this one.

Ordered some groceries and they

Ordered some groceries and they missed out on three items. When I asked them to drop it off the next day, they tried to slap me with extra charges. Can you believe that? They messed up and I gotta pay for it? To top it off, their customer support is based in the Philippines, and if you have any trouble hearing, good luck understanding them. It was just a frustrating experience from start to finish. Instacart really needs to step up their game if they want to keep customers happy.

I ordered groceries online and

I ordered groceries online and it turned into a nightmare. I waited for 7 hours, and nothing showed up. Called customer service three times, every time they said it’s on its way. But no delivery. They already took the money from my account but no groceries in sight. I tried to talk to a supervisor, but no luck. It’s just a loop of empty promises and then they even tried to blame the shopper. This is just unacceptable and frustrating. Definitely not ordering from them again!

I decided to get some

I decided to get some lobsters for a special dinner and went with Big Y this time. Ordered three cooked lobsters, but when I got home, I found out they were cooked and frozen, not warm like I expected. Last time, I got them from Stop and Shop, and they were hot and ready to eat, no issues. Big Y really disappointed me, especially since they charge more. I felt like I wasted my money on something that wasn’t what I wanted. Next time, I’ll stick with Stop and Shop for sure.

I tried Instacart thinking it’d

I tried Instacart thinking it’d save me some time, but it’s been a mess. Prices are way higher than in the store and half the time the wrong stuff shows up. I’ve been charged multiple times for the same order, and getting a refund is like pulling teeth. The delivery fee is crazy high too. Honestly, it’s just not worth it. You’re better off just going to the store or doing curbside pickup. Instacart just feels like a rip-off. Don’t waste your money on it.

Got this email saying my

Got this email saying my next food purchase would be on them, except for taxes. Seemed too good to be true, so I reached out to double-check. Turns out, they only offered me $10 off, not covering the whole thing like they promised. Felt pretty cheated, honestly. Contacted the BBB to report it because companies should stick to their word. If anyone else got the same email, definitely report it. Not going back to them after this. Super disappointed.

Wow, what a mess! Tried

Wow, what a mess! Tried using Instacart and it was just a disaster. Customer service? Nonexistent. I felt like I was talking to a wall, and the folks at the call center were no help at all. They messed up my order big time, and getting it fixed was a nightmare. Honestly, you'd be better off just heading to Walmart or ordering directly from the store. They at least know how to get things right. Instacart needs to step up their game, big time!

You won't believe what happened

You won't believe what happened with my grocery order today. Placed an order from Woodman's at noon, expecting it to arrive within a reasonable time. By 9pm, still nothing. Called Woodman's and Instacart, and the folks on the phone were incredibly rude. Felt like they didn't care at all. Ended up canceling the order and driving to pick up the groceries myself at 10pm. Seriously, worst customer service ever. Can't imagine using them again.

Just got back from the

Just got back from the hospital and needed groceries right away. Thought I'd give Instacart a try, but it was a total disaster. Placed my first order, only for it to get canceled an hour later without any explanation. Tried again, hoping for a better result, but ended up waiting another three hours for the replacement order. Seriously, what a mess. They left me hanging when I needed them the most. Not using them again, that's for sure.

I had a chat with

I had a chat with Instacart yesterday about a problem that's been dragging on forever. Back on December 6th, 2022, I placed an order worth $300, but it never arrived. They did refund the tip, but $45 was still missing. I got this generic email saying they'd processed the refund, but nothing happened. It's been frustrating, and I even contacted the attorney general’s office. Still waiting on a real solution. This is getting ridiculous.

I was shocked when I

I was shocked when I found out Instacart charged me twice in one day for their Instacart Plus subscription, totaling nearly $200. I hadn't even opened the app in over two weeks, let alone tried to buy a subscription. I only realized the mistake because I happened to check my bank statement that day. It seems like I'm not the only one this has happened to. It's really frustrating and makes me not want to use their service again.

This app is a total

This app is a total disaster. They charged me for a membership I never even used. I tried to cancel it, but even then, they kept taking my money. It's like they're just here to scam people. When I called to complain, the supervisor pretended to listen but then just hung up on me. They don't care about fixing anything, just stealing more cash. Absolute worst experience ever. Avoid this app if you value your money and sanity.

What a disaster with Instacart

Wow, what a disaster with Instacart! I thought it would be a breeze getting my groceries delivered, but nope. My order was supposed to arrive between 3 and 5, but by 7 o'clock, nothing. The shopper hadn't even started picking my items. Honestly, it was super frustrating. I could've gone to the store myself and been back way earlier. This was my first time using Instacart, and definitely my last. Not worth the hassle at all.

Ugh, this company is the

Ugh, this company is the worst. I tried their service for a couple of days, just to see if it was any good. Next thing I know, they're trying to charge me a monthly fee through my Apple Pay. I reached out to them, asked them to stop, but they keep trying to take my money. It's super frustrating and feels like they're just out to rob people. I wouldn't trust them at all. Save yourself the headache and avoid these crooks.

I decided to give this

I decided to give this service a try for the first time, thinking it would make my life easier. Turns out, not so much. I asked for a substitute online if something wasn’t available. Instead, I just got a refund. When I asked my driver about it, she straight up refused and said she was already at checkout. Felt like she couldn't care less. Totally bummed out by the whole experience. Definitely not using this again.

I've had it with Instacart.

I've had it with Instacart. Every time I make my usual orders, the shopper pretends they don't know English. Then they cancel half my order and refuse to call me. It feels like they're targeting me on purpose now. I’ve got the screenshots to prove it. It's so frustrating. What's happening with Instacart? This keeps happening and it's really affecting my experience. I just want my groceries without all this hassle.

I ordered for the first

I ordered for the first time and it didn't go well. They missed an item in my order, so I called them to sort it out. They promised a refund, but I haven't seen it yet. All I wanted was the missing item, but they said they refunded me for something cheaper instead. It’s frustrating because I usually don't complain, but this experience with Instacart has been really disappointing. Won't be using them again.

I had a really bad

I had a really bad experience with this company. The staff was super rude and didn't want me to speak to a manager. They ended the chat while I was still explaining my issue. They charged my card over ten times! They promised me a credit but never put it in my account. I wouldn’t recommend anyone to shop with them. I even have pictures, screenshots, and recordings to show how nasty their service was.

I tried using Instacart, and

I tried using Instacart, and it was a total disaster. I mean, their customer service is just awful. Every time I tried to chat with them, no one answered. They’d promise a supervisor would call me back, but I’d be left waiting the whole day. It’s super frustrating. Honestly, avoid them if you can. There are way better options out there. Instacart just doesn’t seem to know how to do their job right.

Don't waste your time or money here

I ordered dinner from this place, but it was a total disaster. They sent my food to the wrong address and then claimed the driver tried to call me over 15 times, which he definitely didn't. When I asked for my money back, they got super rude and flat out refused. They even told me not to call again because their decision was final. It's honestly a complete scam. Don't waste your time or money here.

I tried using this app

I tried using this app to order a couple of things while I was sick. Thought it was all set when it said a shopper was done. But then, two hours later, it suddenly says it's still looking for a shopper, even though the store was already closed. Couldn't cancel through the app, had to call customer service, which was a hassle. Super frustrating experience, honestly. Not gonna recommend it to anyone.

I had the worst time

I had the worst time with Instacart. The driver, Paul, was unbelievably rude. I’m still fuming that Instacart keeps him around even after knowing how he treats customers. And to make things worse, he delivered spoiled meat. I tried to add pics to show how bad it was, but couldn’t. It’s just ridiculous. Can’t believe a company would let someone like Paul continue working for them after all this.

Alright, so I ordered this

Alright, so I ordered this thing and it never showed up. They still charged me, though. Been trying to sort it out for over a week now, but their customer service? It's awful. Just keep getting excuses and no real help. Finally, my wife and I decided enough is enough, and she canceled her account too. Honestly, just a terrible experience from start to finish. Not going to use them again.