Instacart.com Reviews - 156

I decided to give this

I decided to give this grocery delivery service another shot, but it's been a real headache. My shopper finished checkout just after 3 p.m., and now it's 5:14 p.m. and still no groceries at my door. The delivery window was supposed to be between 3 and 5 p.m., but this ain't the first time they've missed it. To add to the chaos, I've had wrong orders in the past too. It's frustrating when you're counting on the service to be reliable and it keeps letting you down. Honestly, I'm done with it. Time to find a better option that respects my time and gets the orders right.

Scam

So, you know Instacart, right? I was just checking my bank account and there's this charge for $127.00 from them. Weird thing is, I haven't ordered anything since, like, forever. Anyway, I dialed up their corporate office in San Francisco, and this girl picks up. She instantly knew about the charge on my account without me even explaining. She was like, "I'll fix this right away." Kinda freaky, huh? Makes you wonder if she was behind it or something. Lucky I caught it before things got worse. Keep an eye on your statements, folks. You never know what might pop up.

I had the most frustrating

I had the most frustrating experience with driver support from this company. Imagine needing help and only being able to text, waiting ages for each response. The agents seem to be trained to avoid paying you what you’re owed, and half the time, they don’t even understand what you’re saying. It felt like they were just making stuff up. When I called them out, they just transferred me around. And if you try calling, it’s only for customers, so no help there either. They basically stole over $100 from me, and I’ve wasted hours trying to get it back. Unbelievable.

I'm super frustrated with

Honestly, I'm super frustrated with this company. I ordered something and out of nowhere, they slapped me with a $110 charge for a year membership I never even wanted. Tried to get it sorted but after talking to two different people for 45 minutes, they just kept repeating how much they value me as a customer. Really? If they valued me, they would fix their mistake instead of just repeating the same line. Asked to speak to a supervisor but both reps refused to connect me. It's clear they don't actually care about their customers. Total waste of time and money.

You won't believe what happened

You won't believe what happened when I used Instacart. I placed my second order under their "3 orders free" promo and got hit with a $99 annual fee. Tried to get it sorted with their support, but they refused to refund me. When I asked to speak to a supervisor, the rep hung up! So frustrating. I reached out to my bank, and suddenly Instacart emails me saying they'll refund the money. It's unbelievable how they operate like this and still stay in business. I'll never use Instacart again and definitely won't recommend it to anyone. Total nightmare experience.

I had the worst

I had the worst experience with this company. They hooked me with a trial membership, and before I knew it, they charged my credit card without any warning. It's like they’re banking on people forgetting to cancel. When I tried to get a refund, there was no way to do it. It's really frustrating how they trick you into paying for something you didn't want. Feels like they’re just out to make quick cash from unsuspecting customers. I wouldn't trust them again, and I suggest you be very careful if you decide to try their services. Just not worth the hassle.

I decided to give Instacart

I decided to give Instacart a try, thinking it'd be convenient. Boy, was I wrong. I bought Nexium, which was supposed to be $32 with a $4 discount. When I checked my bill, they charged me $43.43 for it. The rest of my order was just some basic food items, nothing fancy. I thought maybe I made a mistake, but nope, they definitely upcharge. I feel so ripped off. To top it off, they charged me $21.57 for another part of my order. It’s ridiculous. This was my first time using Instacart and it'll definitely be my last. I can't trust them with my money again.

I had the worst experience

I had the worst experience with their driver support. Their automated system had me on hold for hours, and my phone battery died before I could speak to an actual person. It's so frustrating when you need help and there's just no alternative way to get support. If this is how they treat their drivers, I dread to think how they handle customer issues. The lack of human interaction is appalling, and I felt completely abandoned by the end of it. Definitely not what I expected from a company that relies so heavily on its drivers. Absolutely disappointing.

I ordered from this place

I ordered from this place and it was a total mess. They gave me three different delivery times and my food just sat there for an hour. When I tried to cancel and get a refund, they wouldn’t let me, even though no one had picked up my order. As a Disabled Air Force Desert Storm Veteran, this was just unacceptable. I've been using them for food delivery for over two years, but after this, never again. They've lost my business for good, and I’ll make sure to tell everyone at the VFW not to use them either. This was beyond frustrating and disappointing.

I've had the most frustrating

I've had the most frustrating time with this delivery service. Over half of my orders end up canceled because they just don't have stuff in stock. And when they do deliver, it's a mess. Packages come damaged, items are missing, or they send the wrong things. It's honestly the worst experience I've had with a delivery service. Customer support is a joke too; they promise to look into issues and get back to you, but you never hear from them again. It's so bad that I won't be renewing my membership. It’s just not worth the hassle or the disappointment.

Frustrated with the whole experience

I used InstaCart recently, thinking it would be super convenient, but boy was I wrong. Three times they told me my driver was on the way, but then 30 minutes later, they’d change it to say it'll be another 2 or 3 hours. And then, out of nowhere, they say, "See you tomorrow between 7 and 9 am." Like, seriously? If I have to wait until the next day, I might as well just go out and get the groceries myself. What’s the point of using a delivery service if they can’t even deliver on time? I’m really disappointed and frustrated with the whole experience.

I ordered from this company,

I ordered from this company, and honestly, it was such a letdown. They charged me for my order, but when it arrived, some items were missing. I felt like they just took my money and ran. It's frustrating because I work hard to afford little treats like this, and it feels like I'm being cheated. I can't help but wonder about the people they're hiring. It’s not just about the money; it’s the principle of it. You expect a certain level of trust and service when you order, and this experience shattered that for me. No way I'm ordering from them again.

Working with Instacart has been

Working with Instacart has been a big disappointment. They mess with shoppers' earnings. I took screenshots showing I earned $25.51 for a morning trip and another $16 for an evening gig, including a $1 tip. When I talked to the chat rep, he didn’t even look into it properly. He just said my tip would appear, but the numbers didn’t match up at all. I showed them proof with my screenshots, but they still didn’t fix it. It feels like Instacart is cheating shoppers out of their money. We end up making way less than minimum wage. Not worth the effort.

I decided to give Instacart

I decided to give Instacart another chance for grocery delivery after a break, but the last two orders were just awful. The products were either bad quality or items I paid for were missing. And trying to get a hold of customer service? Impossible. Their website is a mess with links that don’t even work. I sent a clear photo from the shopper showing a large box wasn’t delivered, but they keep rejecting my refund request. Honestly, it’s just unacceptable. I’ve had enough and won't be using Instacart anymore. Deleted the app from my phone already.

I went to get some

I went to get some dog food from the store because the website said they had a bunch. When I got there, nothing, shelves were empty. The Instacart driver replaced it with something else. Then I got a message from Instacart saying they gave me a $10 credit to use anywhere. Tried using it, but it never showed up in my account. I sent a help request but never heard back from them. Really frustrating. First time using Instacart and probably the last. Feels like they don't care about fixing things when they mess up. Just a bad experience overall.

Total garbage experience

Tried this app for the first time and it was a total mess. Ordered two items, got a message saying the shopping was done. Then suddenly, a new shopper's name appeared, claiming the store was out of my stuff. Like, what?? The new shopper also mentioned the store closed at 8, but they told me this at 7:30. Why does that even matter? The shopper changed, the delivery time changed, and in the end, I had to cancel everything. Such a waste of time! If they charge my card, I’m going to lose it! Not using this app again, total garbage experience.

I decided to give this

I decided to give this service a shot, hoping for a smooth experience, but it was far from it. Half of my order was either missing or completely wrong. Like, I asked for small items, but some showed up way too big. It's frustrating, especially when you've got plans that depend on things being right. Even though they offer refunds most of the time, it still feels like throwing money away. Who wants to deal with that hassle? I was really disappointed and it's safe to say I won't be trying this again. Just not worth the trouble or the time.

I decided to to give Instacart a try

Last week, I decided to give Instacart a try, thinking it would save me some time. But when my groceries arrived, I found the store receipt tucked in with my bags. To my surprise, I noticed the items cost about $20 less at the store than what I was charged on Instacart. The total came to $137 with the tip and fees, while the store receipt showed just $79. Felt like I was paying for convenience with a hefty price tag. If you're watching your budget, this service might not be for you. It’s convenient, but definitely not wallet-friendly.

I was so annoyed with

I was so annoyed with this delivery. I got a notification asking to rate my order, but I hadn't received anything. When I messaged the shopper, she realized she delivered it to the wrong place and then just ended the chat. Seriously? I tried to get help through three different chats, a call to Instacart, and even talking to a supervisor. Guess what? Nothing happened. They gave me a form and said someone would follow up in 48 hours. Like, is this even legal? Now, checking online, I see thousands of one-star reviews. This is ridiculous.

I decided to try Instacart

I decided to try Instacart again after a while, but it was a disaster. I specifically asked for no replacements, yet my shopper thought aluminum foil was a good substitute for toilet paper. To make things worse, he refused to refund the foil. Instacart used to be decent, but now they buy stuff you didn't order and won't give your money back. I don’t see them staying in business long with this kind of service. Honestly, Walmart+ has been way better for me. It’s frustrating when you can’t even trust a service to get basic things right.

I had a pretty terrible

I had a pretty terrible experience with a delivery guy named Steve Perez. He usually works around Lomita and Long Beach. This guy had the nerve to call my aunt a really offensive name and acted like he was better than everyone in my house. Not only was he ridiculously tall, but he was also super rude to everyone. I can't believe he's still working in this job; it’s just crazy. He really shouldn't be dealing with customers at all. This kind of behavior is totally unacceptable and makes me really hesitant to use their service again.

Man, this was a mess.

Man, this was a mess. I order groceries for my 83-year-old mom who has dementia, and I’ve been doing it for over two years now without many problems. This time, I missed a call from the delivery driver and they just canceled my order. My mom lives four hours away from me, so I called customer service. They told me the driver couldn’t find the address. Seriously? After two years? Then they had the nerve to suggest I reorder. Like, why would I do that if you can’t even find the place? Super frustrating, awful customer service.

Why is this company still

Why is this company still running? So many bad reviews and experiences! I’m in Alberta, Canada, and ordered groceries from Superstore through Instacart. When my order arrived, several items were missing. I tried contacting the shopper and called Instacart right away. They just said they won't refund the missing items without any explanation. If millions of people are facing the same issue, where is all this money going? What kind of business are we supporting here? It’s beyond frustrating. I can’t believe this is happening.

Unnecessary stress

I recently tried Instacart and it was a total mess. I ordered some groceries and they ended up delivering stuff I didn't even ask for. When I complained and refused to accept the wrong items, they still charged me for it! Seriously, I didn’t even get the things I needed. The whole experience was frustrating. They didn't seem to care about fixing their mistake. It feels like they just want your money without providing proper service. I would strongly suggest avoiding them if you want to save yourself from unnecessary stress.

I don't really need anyone

I don't really need anyone to monitor my account for suspicious activity; that's what banks are for. But if you're going to do it, don't make me wait 48 hours after confirming it was me before I can use my account again. It's just frustrating. I already informed my credit card company about my travel plans, and now I have to notify you guys too? It just seems unnecessary and a bit of a hassle. I understand security is important, but there’s got to be a better way to handle this without making me jump through so many hoops.

I decided to give Instacart

I decided to give Instacart a try since they offered free delivery for first-time users. I checked the prices, added everything to my cart, and confirmed there was no delivery fee. But after I paid and looked at the final bill, there was a hefty delivery charge! The store is just around the corner from my place, so I don't get why the fee is so high. Felt like a scam, totally untrustworthy. I'm really disappointed with this experience, and I doubt I'll use Instacart again. It's frustrating when things aren’t as they seem.

I wanna warn everyone about

I wanna warn everyone about this service! I wish I could give them zero stars! Tried it twice and both times were a disaster. First order, they overcharged me and didn't even use the payment method I picked. Second time, same payment issue and an item was missing. Called them just 10 minutes after getting my order, and they told me to fill out some form to request a refund. Guess what? My request got denied. No pot pie, no refund, nothing. This service is a total scam! Do yourself a favor and avoid using it at all costs!

I was prepping for a

I was prepping for a holiday meal and needed just two things. Left a note asking to knock when delivered, and even though I pinned my address, they still left it at the wrong place. Tried chatting with Customer Service, but they were useless. Had to get dressed and go to the grocery store myself. Now, they’re saying it'll be 10-15 days for a refund. Also, I had left a tip on the door with a note, but since the delivery guy didn’t come here, he didn't get it. Honestly, I'm glad he didn’t. I’ll never order from them again.

I had the worst experience

I had the worst experience with Instacart recently. Maurice, the guy supposed to deliver my order, marked it as delivered even though I never got it. I tried reaching out to him, but he just vanished. Instacart's support was no help either. They wouldn't give me a refund, credit, or even try to re-deliver the groceries. It was like they didn't care that it wasn't my fault. I'm so frustrated and disappointed. All I wanted was my groceries, but instead, I got a huge headache. Definitely not using their service again.

I had to cancel two

I had to cancel two orders from Instacart recently, and it was frustrating. First time, I ordered some groceries around 5:00 pm, and it said they'd be here by 7:12 pm. But by 7:20 pm, I got a text saying there was a delay. I had to cancel it and switched to Uber instead, which was super quick. Second time, same issue. After three years of using Instacart, I decided enough was enough and deleted my account. It’s really disappointing because I used to rely on them a lot. Now, I’m sticking with Uber for my deliveries.