Instacart.com Reviews - 156

I wouldn't recommend this service

I thought I was getting the hang of online shopping, but this experience threw me off completely. I placed an order, checked the total cost, and hit submit—only to find surprise items added later. It was like they magically appeared in my cart, no rhyme or reason. Called customer service, hoping for some help. Instead, spent nearly an hour on the phone, just to be told it was my mistake, as if I had somehow forgotten what I ordered. On top of that, they swapped out items for pricier ones without even asking. Felt completely gaslighted by the whole ordeal. Honestly, this was the last straw for me; I wouldn't recommend this service to anyone.

I tried to place

I tried to place a big order, around $200 worth of stuff, around 5pm. Usually, they always deliver my orders without me having to specify anything. This time, though, they confirmed it for pickup. I quickly messaged them saying I expected delivery, just like my previous 5 orders. Turns out, they said I couldn't change it from pickup to delivery. The only option was to cancel and start all over again for delivery. Seriously?! After spending so much time picking out everything, there’s no way I’m doing that again. It's frustrating and honestly not worth the hassle, extra fees, and tips. It's nothing like the smooth experience with Amazon.

Support is a mess

I've been with Instacart for ages now, mostly because it's a nice way to earn some extra cash. But, wow, when you need their support, it's like talking to a wall. The app let me grab a batch, then just froze up—couldn't start it, couldn't cancel it. Supposedly, it wouldn’t affect my stats, but guess what? It did. I took a screenshot and then spent over an hour waiting for someone to pick up the phone, only to get hung up on. Frustrated, I tried social media, and within minutes, someone responded. Thought I finally got lucky, but ended up talking to myself in the DMs. Good thing it wasn't an emergency, because their support is a mess.

I’ve been using Instacart for

I’ve been using Instacart for quite some time now, but recently things have just gone downhill. Today was the last straw. I had clear instructions in my delivery notes: "DO NOT LEAVE OUTSIDE IN THE COLD." What do you think happened? The driver didn’t even bother to read my notes, ring the bell, or take a photo. I always track the drivers via GPS, so I knew exactly when they arrived. The person left my groceries outside, including two 24-packs of water. I live on the third floor, and it’s a struggle to bring those up. Luckily, my neighbors were kind enough to help. With everything going on these days, this is the last thing I need.

I tried ordering groceries from

I tried ordering groceries from Wegmans via Instacart, and it was a disaster. I spent $200 on stuff I never got. At first, I thought maybe there was a mix-up with the delivery, so I called them. Their advice? "Check around the neighborhood." I did, but nothing. Called them again, and they promised delivery in 24 hours. Well, it's been way over that, 36 hours to be exact, and there's still no groceries or refund. I even asked to talk to a supervisor but got zero response. It's just frustrating dealing with such poor customer service. Honestly, I'd steer clear of Instacart if you don't want your money wasted and patience tested.

I had a frustrating experience

I had a frustrating experience with this company’s customer service. Initially, they told me it would take 5 to 10 business days to refund my money. I even took a screenshot. But two weeks later, when I called again, they repeated the same timeframe. Now, it's been a month, and they suddenly claim the grace period ended and refuse to return my money. Thankfully, I had the screenshot to back me up. Their reps just read off a script and don’t actually listen or try to help. It feels like they're just trying to get rid of you. I can't recommend this place to anyone. Even the IRS has better service. Wish I could give zero stars.

I tried using Instacart the

I tried using Instacart the other day, and it was a complete mess. Almost all of my order was out of stock, and I was left with just a single pound of burger—definitely not worth the tip I had planned. The most frustrating part? Trying to close my account was like running through a maze. They told me only I could close it, but then made it nearly impossible to do so. I spent hours trying to figure it out, and it's still open. Plus, they expect me to use an app when my vision isn't great. It's like they're ignoring people who can't or don't want to use apps. Honestly, it feels like they're taking advantage of people like me.

This service is a disaster

Instacart, man, where do I even start? This service is a disaster. They sneak in extra charges, and their gift card system is just plain confusing. Not to mention, their customer service is practically non-existent. I feel like I've been scammed more times than I can count, especially with their so-called rewards on Capital One Shopping. They promise you these great deals, but when it comes time to cash in, there's always some excuse why you can't get what's owed. It's beyond frustrating. I've learned my lesson and won't be touching this app again. If you're thinking about trying it, do yourself a favor and steer clear.

I can't believe what happened

I can't believe what happened with Instacart. I joined on December 31, 2024, and paid $99 for a whole year. Today, April 10, 2024, I tried to place an order and found out my account was canceled the same day I signed up! They didn't even refund me. Customer service said that once you place an order with the membership, there’s no refund. So, I basically paid $99 for just one day. It's absurd! Instacart seems more interested in taking your money and then canceling your account without a proper explanation. I wish I could post pictures of the transaction and my chat with customer service to show everyone what happened.

I've been using Instacart for

I've been using Instacart for a couple of years now, but it's just been getting worse and worse. This last delivery was the final straw. They messed up my order again—missing items, wrong stuff, and even expired products. It's like they don't even check what they're sending out. And trying to get a refund? Forget it. I've been out over $100 because of their mistakes, and customer service hasn't been any help at all. It's been one frustrating experience after another, and honestly, I've had enough. I'm done with Instacart. I can't keep dealing with this level of service. Time to find another way to get my groceries.

I went to this store

I went to this store hoping to find a specific item, but the experience was more frustrating than I'd expected. The staff seemed a bit lost and not very knowledgeable about their own inventory. I asked for something, and instead of checking properly, they just grabbed a random substitute. It was annoying because when I called the store later, they told me the item was definitely in stock the whole time. I felt like the staff were just not interested in helping out. It's disappointing when you rely on the staff for assistance and they don't seem to care about getting it right. I hope they improve their service soon.

I went through a nightmare

I went through a nightmare trying to get help with my account. It was like talking to a brick wall—no one cared. I had some money in there, and poof, it vanished! The app said it was transferred, but where? To whom? Nobody would tell me anything, just kept saying to contact my bank. Funny thing is, I don't even have a bank linked up! They didn't bother to investigate, just left me hanging. Tried reaching out multiple times but got the same cold shoulder. It's like they swiped my cash and shrugged, leaving me totally helpless. Felt like I was just stuck with no options. Frustrating and disappointing beyond belief!

It's frustrating

So, picture this: I ordered groceries for my family and waited patiently for them to arrive. The driver, Tommie, claimed he left the stuff by the side of my house, but here's the kicker—I asked him what color my house was, and he stayed silent, just repeating he couldn't deliver to the wrong address. What does that even mean? It felt like he was trying to dodge the question. Now, my kids and I are without our groceries. Instacart's got me jumping through hoops just to get my money back. It's frustrating, feels like I'm being robbed. I hope they sort this out soon because this experience has been a real headache.

Horrible experience ever

So, I had a horrible experience with this service. I placed an order with high hopes, but it turned into a nightmare. The shopper managed to mess up everything - wrong items, missing items, duplicates, and they were hours late. To top it off, they left my bags outside unattended. I wasted hours trying to get this sorted, but no luck. Customer service promised a full refund, but then changed their tune. They refunded a fraction, and I won't see that money for days. I spent $60, and they charged $107. It’s frustrating and feels like they just don’t value my time or money. Definitely not using this service again.

We were so excited for

We were so excited for a special date night at home after ages. We chose a lovely restaurant and ordered through Uber Eats. Everything seemed fine until our food ended up at the wrong address. Tried fixing it on the app, but no luck. Ended up having to cancel the order and got hit with a $30 fee. Contacted customer service, got bounced from Instacart to Uber Eats, and then our account was blocked! No food, lost money, and a ruined evening. We were so looking forward to this night. Really hope they improve their service and refund us for the meal we never got. Just wanted a nice, easy night together.

I tried Instacart for the

I tried Instacart for the first time, and it was a disaster. Prices were way higher than in-store, and on top of that, they add service fees and expect you to tip the shopper. When my order arrived, several items were missing. I had to call customer service myself to request a refund, and they only offered account credit. The shopper didn’t even bother to inform me about the unavailable items. The whole experience was really disappointing. I feel like I wasted my money and time. Not planning to use Instacart again after this, it was just a bad experience overall. If only I could return the items.

Oh boy, what a mess!

Oh boy, what a mess! Ordered my groceries early Monday morning, around 9:30, expecting them by lunchtime. It's now Tuesday, almost noon, and still no food. They promised delivery between 10:55 and 12:00 yesterday, but nada. They threw a measly $5 credit my way, like that would make up for the hassle. Tried reaching out to customer service, but no luck with talking to a manager. They were useless, kept saying I was within some ever-changing delivery window. This whole experience is just embarrassing. Won't be using this service again and definitely gonna warn others to stay away. What a disaster!

I tried using this service

I tried using this service to get my groceries, but it was such a hassle. The shopper began my order and then just stopped without any reason. When I reached out to customer service, they were no help at all, just gave me some pre-written responses that didn’t address my issue. I thought placing a priority order would mean faster service, but it meant nothing. The shopper even told me the grocery store system was down, but when I called the store, they said everything was working fine. It felt like they were just making excuses. Overall, it was a frustrating experience and not worth the trouble.

I’ve been noticing some weird

I’ve been noticing some weird stuff with Instacart and their billing. It’s not the first time they’ve messed with my account, but this time it really got to me. I made a purchase on September 2nd, and they took the money, fine. But then they went and charged me again on the 4th! Called their customer service, and the guy tried telling me it’s just for my purchase. I mean, come on, I already paid! It’s just so frustrating. They keep pulling and putting money back like it’s some game. Even if they give the money back, I’m done. It’s just too sketchy for my liking. Time to find another service!

I've been trying to get

I've been trying to get my groceries delivered from Metro since they switched to Instacart, but it's been a mess. The last four times, my orders showed up way late, like hours after the scheduled time. No apologies, just late. And what's with the substitutions? It's like they're always out of stock on basic stuff. Seriously, out of tomatoes? Come on. And when they do substitute, they pick the priciest option available. Who needs fancy tomatoes when you're just trying to make a salad? It's getting really frustrating. I just want my groceries on time and without all these expensive surprises.

Terrible and disaster

I ordered a hot sub from Publix through Instacart, and it was a disaster. The shopper took forever, over an hour, because he was juggling multiple orders. My sub just sat there in the cart. I texted him, reminding him it was hot and needed to be fresh. By the time he responded, he was already checking out and acted like I was the problem. I asked for it to be remade but got ignored. Tried to get a refund, even appealed, but no luck. Chatted and emailed customer service, but nothing. Didn't even eat the sub; it tasted off and seemed unsafe. Instacart didn’t care at all. I’m done with them.

I was just trying to

I was just trying to snag a new laptop and stumbled upon this website. It seemed promising at first, so I decided to give it a shot. But then, out of nowhere, they shut down my account! All I wanted was to get my laptop quickly, and they said I’d have to wait 32 hours. Can you believe that? 32 hours! It's absolutely ridiculous. I didn't expect such a hassle just to make a simple purchase. Honestly, if you’re looking for a smooth shopping experience, this is not the place to go. Feels like they’re more into creating roadblocks than helping customers. Wouldn't recommend wasting time here.

I ordered groceries and they

I ordered groceries and they gave me a delivery time, but no one had even started shopping for my order 1.5 hours later. Tried reaching customer service, and after a long wait, they gave me a new time, 3 hours later. I accepted, but then an hour into that wait, I got a message saying my order would come tomorrow instead. They offered me a $5 credit for next time, but that didn't help since I needed the food to cook for a special needs home. They really need to ensure someone has picked up and started shopping your order before giving a delivery time, or improve their hiring standards.

You wouldn’t believe the hassle

You wouldn’t believe the hassle Instacart’s been giving me lately. Been ordering from them weekly for months, no issues. But the last two days? Total nightmare. Yesterday, they declined my perfectly good credit card. Today, they canceled my order out of nowhere, citing "suspicious activity." Seriously? Then they had the nerve to email me asking for a copy of my driver’s license. Like I'm gonna trust them with that, especially when they’re rumored to keep customer receipts and sell info to data brokers. I was so fed up, I just closed my account. Not dealing with that nonsense anymore.

I've used InstaCart several times

I've used InstaCart several times now, and honestly, it's been pretty rough. Most of the time, the shoppers replace items I specifically said not to. I've had stuff go missing, and getting those items sorted out was a nightmare. I finally just gave up on trying to fix it. I gave them another shot on January 11th, hoping it would be different. But it was the worst experience yet. I got charged twice for the same order and nobody's helped me get my money back. It feels really unfair and shady. I'm done with InstaCart, and you can bet my family and friends will hear all about this mess.

I gotta tell you about

I gotta tell you about the most bizarre commercial I saw during the Oilers game. You know, I really appreciate when companies support my favorite teams, but this ad was something else. It was all about cantaloupes, of all things! Who thought that was a good idea? I mean, I get trying to be different, but this was just plain weird. It felt like whoever made it didn't even know what they were doing. Honestly, it seemed like the group who approved it was having a laugh, maybe even a little too much fun. I hope they rethink their strategy, because this one was a swing and a miss.

I can't believe the terrible

I can't believe the terrible service I got. Bought a pack of chicken breasts and they charged me $21 when the price was actually less. I went to customer service to show them the actual price in the store, but they just wouldn't listen. They kept saying it was a discount, but I know it wasn't. To make things worse, they added taxes on the chicken, which shouldn't be taxed in Ontario. I tried explaining this to them, but they refused to admit any mistake. Frustrating and disappointing. Definitely not shopping here again. It's like they don't care about their customers at all.

Save yourself the trouble and find another service

I tried out this Instacart app hoping it would make my grocery shopping easier, but boy was I wrong. First off, the customer support is a nightmare. They’re all based in India and it’s super hard to communicate with them in English. Every time I had an issue, they couldn’t fix it. The management of the app is just as bad. I spent two weeks trying to get help from them, but no one ever got back to me. It was so frustrating. I feel like I just wasted my time. Definitely don’t bother with this app, it’s not worth the headache. Save yourself the trouble and find another service.

I usually don't have any

I usually don't have any issues with Instacart's delivery and service. But recently, I ordered water from Sam's Club. The price was $4.85 for 40 bottles, but Instacart charged me over $8. I ordered three cartons, so it really added up. Same thing happened with the potatoes, they cost way more than if I bought them directly from Sam's. The service itself was smooth, and I was happy with that, but when I saw the prices, I felt a bit ripped off. Things are expensive enough as it is. I get that there's a fee for the convenience, but nearly double the price seems excessive.

I had the worst experience

I had the worst experience with this app's customer service. I got an order with spoiled meat and melted ice cream. When I reported it, they asked for pictures, which I sent. They said they'd escalate the issue but didn't contact me for a week. Then, they asked for more pictures. By then, I'd already thrown out the bad food. They said, "Sorry, nothing we can do!" I demanded a refund, but after another few days, they refused. No options to return the items or even a receipt to take it back. Just "sorry, pay for rotten food!" I’ll never use their service again. BEWARE!!!