Insta360.com Reviews - 100

Just got back from a

Just got back from a ski trip, and let me tell you, my X5 was a lifesaver! Navigating the slopes with gloves on can be tricky, but the controls on this thing are super easy, even with my thick gloves. It made managing everything way simpler. Had a little hiccup before the trip when I couldn’t find my tracking number, but the support team was amazing. Shot them an email, and they got back to me in no time, providing all the details I needed. It feels good to know they’ve got your back when things go sideways. Definitely recommend it for anyone planning a snowy adventure!

I bought the Insta One X3, and I must say, it's an excellent camera

I bought the Insta One X3, and I must say, it's an excellent camera. What truly sets Insta apart is its exceptional customer service. They have an extensive support network across various social platforms, including Reddit, Facebook, and Instagram. Whenever I encountered an issue, their response was swift, and they provided valuable guidance for resolution. The only minor drawback I've noticed is that 360-degree videos can sometimes appear slightly blurry. Unfortunately, I haven't found a definitive solution to this particular concern.

I want to express my gratitude

I want to express my gratitude to the after-sales support team at Insta360. Upon noticing an imperfection with my camera, I logged a ticket, and the team promptly responded. I shipped the camera for their review, and the entire process was seamless. The system they have in place is clear and user-friendly, providing updates at every stage of the repair. Additionally, the team was quick to respond to my queries regarding packaging. Great communication and service overall.

I'm delighted to be their customer and would rate them 10 stars if I could.

My experience with Insta360 support has been exceptional. When I encountered a broken display on my camera, their team swiftly and professionally resolved the issue. Throughout the repair process, they kept me well-informed with notifications. From shipping to return, everything was sorted within just 10 days. I'm delighted to be their customer and would rate them 10 stars if I could.

I've had a positive experience with Insta360

I've had a positive experience with Insta360. Their innovative products, though not flawless, have served me well. Moreover, their excellent after-sales support is both prompt and helpful. In fact, I'm so satisfied with Insta360 that I've even partnered with a local distributor. All in all, a great company and camera!

Been using the X5 with my North Face pack

Been using the X5 with my North Face pack, and everything stays secure, even on rough paths. Not quite sure what the small key is for, but it actually came in handy. The setup has been reliable up to now. Very simple to operate and stays steady no matter where I bring it.

I needed to reach out to your support team

I needed to reach out to your support team a few times and they helped me all the way untill my issue was taken care of. They really did more than I thought they would!

my interactions with their customer service left me wanting more

I've had a generally positive experience with the product, but my interactions with their customer service left me wanting more. I had a simple query about cleaning the invisible stick's salt residue after saltwater exposure. Unfortunately, it took weeks of back-and-forth messages to confirm that using Dawn Platinum Dish soap to remove all the salt residue was a safe method. This process could have been much smoother and quicker, and it seems their customer service could benefit from better training and management.

I purchased a great product

I purchased a great product, but I encountered some difficulty when seeking advice on the best way to clean the invisible stick salt residue with plain fresh water after exposure to saltwater. Despite weeks of back-and-forth messages, it took some time to confirm that the method I found on forums, using Dawn Platinum Dish soap to remove all salt residue, was indeed safe. It seems that the customer service could benefit from better training and communication from management in my humble opinion.

I submerged my camera

I submerged my camera, it got wet, not good. But warranty expired 2 months back. Sent message, they said if it's their fault, they'll replace for free, they did. No other companies do this. Good customer service. In profit-driven times, this is human touch.

Insta 360 X3 provides a reliable camera with

Insta 360 X3 provides a reliable camera with an easy-to-navigate app, delivering seamless 360-degree stitching for various activities like motorcycling, mountain biking, skiing, and casual holiday captures. However, caution is essential when using it underwater, as the camera is not inherently waterproof. My initial attempt in a shallow pool led to water damage, highlighting the importance of a separate waterproof case. The inconvenience arises when dealing with warranty claims, involving sending the camera to Hong Kong and facing a prolonged wait. Despite this setback, the camera performs well when used appropriately, enhancing outdoor experiences.

The camera is good, but the customer

The camera is good, but the customer service is terrible. It took ages to get any response to my emails, and when they did, it was unclear. I bought an accessory that broke, and I ended up losing it and the selfie stick (almost lost the camera too). After 4 weeks of dealing with very annoying customer service, they offered me “half price shipping” saving me around £3… A defect left me £60-70 out of pocket.

Love my camera

Love my camera, but the lens got scratched so easy and it’s really hard to get it replaced. Not sure if I’ll go with another product from them.

The products are great but the customer support is really bad.

The products are great but the customer support is really bad. I spent around €1.000,- on my first order from their website. After 8 days, my heavy duty clamp stopped working. I had to send 10 emails and reply to more than 20 questions before they sent me a new one. (It took 14 days to fix) (the clamp costs €45,00 just so you know) I would suggest buying the products but their support team definitely needs some training like at GoPro..

I got the insta360 X5 plus original accessories for my birthday.

I got the insta360 X5 plus original accessories for my birthday. Took it on my bike for some easy off-road paths and after just 15 minutes the selfie stick broke! My new x5 dropped hard, leaving scratches on both lenses. Customer service quickly said the selfie stick isn’t made for action use 🤦🏼‍♂️. So, it’s an action camera that doesn’t handle action very good.

Bad support.

Bad support. They take 2 days to answer, and the reply is usually unclear, needing more messages. It's been over a month since I began repair, but cameras are still not fixed.

Bought the X4. Within a week, kid

Bought the X4. Within a week, kid dropped it, lens broke, repair = $120+, sloooow process. They say they're super busy, shows product quality.

It all started when my Insta360 X3 camera was lost due to a broken selfie stick

My experience with Insta360 has been extremely frustrating. It all started when my Insta360 X3 camera was lost due to a broken selfie stick. I contacted their customer support in the hope of finding a reasonable solution. However, I was offered a mere 30% discount on a new camera. This was deeply disappointing, as it had taken me two months of careful saving to afford the X3. Things took a turn for the worse when I was informed that in order to purchase a new camera with the offered discount, I needed to have a PayPal account. As I didn't have a PayPal account and had no intention of creating one, this requirement was problematic. To make matters even more convoluted, they suggested a bank-to-bank wire transfer as an alternative. The unnecessarily complicated and cumbersome process left me with the impression that Insta360 was not particularly interested in retaining my business.

If there were a zero-star option

If there were a zero-star option, I would choose it. This company from China is nothing short of a scam. Despite paying $18 for shipping, I never received the package with the ordered product. My attempts to resolve the issue with their customer service have been futile. Each time I call the 800-692-0360 number, I speak to different individuals who seem clueless about my situation. Promised callbacks from a manager never happened, and even assurances of sending a replacement twice turned out to be empty promises. Dealing with these dishonest practices has been a nightmare, and I strongly caution against making any purchases from this company. They should be shut down to prevent others from falling victim to their deceptive practices.

Horrible customer service

I ordered an Insta360 bundle directly from their website. The shipment arrived missing the additional battery that was included in the bundle. When I contacted Insta360 support, they repeatedly pushed me to contact Prime, even though Prime clearly stated they cannot help because Insta360 is the seller. I provided this information to Insta360 multiple times, yet they continued to avoid responsibility and refused to resolve the missing item. Instead of assisting their customer, they tried to make me mediate between two companies — something no customer should ever have to do. This has been one of the most unprofessional customer service experiences I’ve had with any tech company.

After a decade with GoPro,

After a decade with GoPro, we decided to give Insta a shot. We mainly use it for adrenaline-packed activities like skydiving and base jumping, but recently took it snorkeling in Fiji and Australia. Sadly, it conked out during one of our snorkeling sessions, just a month after the warranty expired. We reached out to Insta, arguing that such a device should last at least two years under normal use. They replied initially, but then went silent despite our follow-ups. Communication could’ve made this smoother. Disappointed, I'm switching back to GoPro. Never thought I'd leave a negative review, but after ten solid years with GoPro without a hitch, this was a letdown.

I ordered a camera online

I ordered a camera online from a UK store, and it's been over two weeks, but still no sign of it. Tried reaching out to their support team, and they couldn't even give me a clear answer on when it'll arrive. You'd think sending another package to London would be simple, right? Just a couple of days, maybe? But nope, no luck. I was really looking forward to getting my hands on it, and now I'm left waiting without any updates. It's pretty frustrating not knowing what's going on, especially when you're eager to start using something new. Just wish they'd sort it out and keep their customers in the loop better.

I had my X3 for

I had my X3 for a few years, and it was alright, until this trip to the river. I wasn't even that deep, just about 2.5 meters, and water still managed to sneak in. Wasn't expecting that at all. So, I contacted their support team, hoping for some help, but all I got was their usual scripted response. It really got under my skin. It felt like they didn't even bother to understand my issue. It's been a frustrating experience, to say the least. After this, I'm pretty much done with them. Heard some good things about the DJI 360, so that’s likely my next move. At least they seem to care about their customers.

Bought the Insta 360 X5

Bought the Insta 360 X5 with the invisible stick and extra support mount, hoping for some epic shots. But, things went south quick. The stick snapped in just two months, and my camera got wrecked during a ride. I reached out to customer service, but they kept me waiting for days without a proper response. After finally getting through, they refused to replace anything because I went over 80km/h. I’m super bummed about the whole experience. The quality didn’t match the price, and the service was disappointing. If you're considering this, maybe check out other brands. This experience was a real letdown.

I picked up the Insta

I picked up the Insta 360 X4 because their website made it look perfect for capturing those epic motorcycle rides. The angles you can get with the action invisible stick are something else, but let me tell you, the stick is not as durable as they claim. Mine snapped in under four hours of use, and it wasn't just a fluke; it happened twice. Reaching out to customer support was a headache—they don’t make it easy to get help. Honestly, for the price, you might be better off with a GoPro or DJI. Planning to share some of my footage soon, but just a heads up if you’re considering this camera. Cheers!

VERY BAD SERVICE

VERY BAD SERVICE I had a terrible experience with this company. I’ve been waiting for more than a week, and my order of nearly £1000 still hasn't been shipped. After reading all the bad reviews, I can tell I’m not the only one who’s upset. Customer service saw how late the order was and just stopped responding. I really can’t understand how such a big company has such poor and untrustworthy support. I am sure these good reviews are fake or somehow paid for. Jin was not helpful at all, and I am now looking to cancel this order from this horrible website. VERY BAD SERVICE

I got this camera, right,

I got this camera, right, thinking it’d be perfect for my adventures. But man, from day one, it was a headache. It started with a screw snapping inside the camera from their selfie stick. You’d think with an extended warranty, they’d fix it up, but nope. Customer service? Let’s just say it’s been a wild goose chase for months. I’ve tried calling, emailing, you name it, and I’m still stuck with a camera that won’t even turn on now. It’s like they just don’t care about fixing anything. I’m at a point where I just want my money back. Trust is gone, and I’m done with their stuff.

Their customer care appears to be handled by individuals

I've had an incredibly frustrating experience with Insta360. Their customer care appears to be handled by individuals who have as much of an idea as I do. I've been constantly plagued by issues with downloading and exporting, and I followed their recommendations, even renewing my devices. I spent an absolute fortune and wasted many hours trying to get it to work, to no avail. It seems like I'm going to have to part ways with the product because I wouldn't want to resell it to anybody in good conscience. For me, it's back to GoPro, where I've had more reliable experiences.

I'm sorry to hear about your

I'm sorry to hear about your negative experience with the company. It's unfortunate that the products were overpriced, and the refund process became complicated with additional fees. Your feedback serves as a cautionary note for others considering purchasing from this company. It's essential to be vigilant and research prices thoroughly before making online purchases, especially from unfamiliar vendors.

The camera stopped working after 3 months

The camera stopped working after 3 months, and getting a replacement or refund feels like a huge hassle. Contacting the customer support team doesn't help much; they often ignore your messages and never get back to you. Poor service. Response times are really slow. It’s a long and irritating process to get anything resolved with them.