Insta360.com Reviews - 111

Okay, let me tell you

Okay, let me tell you about my experience with this repair service. From the moment I reached out, the team was on top of things. They kept me updated throughout, which isn’t something you see every day with customer service, especially for repairs. The actual repair? Super quick! And before I knew it, my camera was back with me, looking brand new. They packaged it so well, like they were sending a fragile artifact or something. Honestly, it felt like they really cared about my stuff as much as I do. If I had to rate them, they’d easily get a 10/10 from me. Highly recommend for anyone needing fast and reliable service!

Awesome!

I gotta say, using the X5 has been a breeze. I'm all about getting things done fast, and this gadget totally keeps up with me. Whether I'm recording something on the fly or just checking what I captured, it's all smooth sailing. No hiccups, no fuss, just straight to the point. It's like it was made for folks who don't have time to mess around with complicated stuff. I really appreciate how it fits right into my routine without missing a beat. It's not often you find tech that just works without needing a ton of adjustments. Definitely a keeper for anyone who needs speed and simplicity in their tech arsenal.

Just got back from a

Just got back from a ski trip, and let me tell you, my X5 was a lifesaver! Navigating the slopes with gloves on can be tricky, but the controls on this thing are super easy, even with my thick gloves. It made managing everything way simpler. Had a little hiccup before the trip when I couldn’t find my tracking number, but the support team was amazing. Shot them an email, and they got back to me in no time, providing all the details I needed. It feels good to know they’ve got your back when things go sideways. Definitely recommend it for anyone planning a snowy adventure!

I was a bit nervous

I was a bit nervous ordering for the first time, but man, they really know how to make you feel at ease. The team was super friendly and patient, taking the time to really understand what I was worried about. There were a couple of bumps along the way, but nothing major. When I reached out, the rep I talked to was super responsive and sorted everything out quickly. It felt like they genuinely cared about getting things right for me. Overall, even with the small hiccups, the experience was smooth, and their service left me impressed. Definitely planning to order again!

I bought the Insta One X3, and I must say, it's an excellent camera

I bought the Insta One X3, and I must say, it's an excellent camera. What truly sets Insta apart is its exceptional customer service. They have an extensive support network across various social platforms, including Reddit, Facebook, and Instagram. Whenever I encountered an issue, their response was swift, and they provided valuable guidance for resolution. The only minor drawback I've noticed is that 360-degree videos can sometimes appear slightly blurry. Unfortunately, I haven't found a definitive solution to this particular concern.

I want to express my gratitude

I want to express my gratitude to the after-sales support team at Insta360. Upon noticing an imperfection with my camera, I logged a ticket, and the team promptly responded. I shipped the camera for their review, and the entire process was seamless. The system they have in place is clear and user-friendly, providing updates at every stage of the repair. Additionally, the team was quick to respond to my queries regarding packaging. Great communication and service overall.

I'm delighted to be their customer and would rate them 10 stars if I could.

My experience with Insta360 support has been exceptional. When I encountered a broken display on my camera, their team swiftly and professionally resolved the issue. Throughout the repair process, they kept me well-informed with notifications. From shipping to return, everything was sorted within just 10 days. I'm delighted to be their customer and would rate them 10 stars if I could.

I've had a positive experience with Insta360

I've had a positive experience with Insta360. Their innovative products, though not flawless, have served me well. Moreover, their excellent after-sales support is both prompt and helpful. In fact, I'm so satisfied with Insta360 that I've even partnered with a local distributor. All in all, a great company and camera!

Been using the X5 with my North Face pack

Been using the X5 with my North Face pack, and everything stays secure, even on rough paths. Not quite sure what the small key is for, but it actually came in handy. The setup has been reliable up to now. Very simple to operate and stays steady no matter where I bring it.

I needed to reach out to your support team

I needed to reach out to your support team a few times and they helped me all the way untill my issue was taken care of. They really did more than I thought they would!

my interactions with their customer service left me wanting more

I've had a generally positive experience with the product, but my interactions with their customer service left me wanting more. I had a simple query about cleaning the invisible stick's salt residue after saltwater exposure. Unfortunately, it took weeks of back-and-forth messages to confirm that using Dawn Platinum Dish soap to remove all the salt residue was a safe method. This process could have been much smoother and quicker, and it seems their customer service could benefit from better training and management.

I purchased a great product

I purchased a great product, but I encountered some difficulty when seeking advice on the best way to clean the invisible stick salt residue with plain fresh water after exposure to saltwater. Despite weeks of back-and-forth messages, it took some time to confirm that the method I found on forums, using Dawn Platinum Dish soap to remove all salt residue, was indeed safe. It seems that the customer service could benefit from better training and communication from management in my humble opinion.

I submerged my camera

I submerged my camera, it got wet, not good. But warranty expired 2 months back. Sent message, they said if it's their fault, they'll replace for free, they did. No other companies do this. Good customer service. In profit-driven times, this is human touch.

Insta 360 X3 provides a reliable camera with

Insta 360 X3 provides a reliable camera with an easy-to-navigate app, delivering seamless 360-degree stitching for various activities like motorcycling, mountain biking, skiing, and casual holiday captures. However, caution is essential when using it underwater, as the camera is not inherently waterproof. My initial attempt in a shallow pool led to water damage, highlighting the importance of a separate waterproof case. The inconvenience arises when dealing with warranty claims, involving sending the camera to Hong Kong and facing a prolonged wait. Despite this setback, the camera performs well when used appropriately, enhancing outdoor experiences.

The camera is good, but the customer

The camera is good, but the customer service is terrible. It took ages to get any response to my emails, and when they did, it was unclear. I bought an accessory that broke, and I ended up losing it and the selfie stick (almost lost the camera too). After 4 weeks of dealing with very annoying customer service, they offered me “half price shipping” saving me around £3… A defect left me £60-70 out of pocket.

Love my camera

Love my camera, but the lens got scratched so easy and it’s really hard to get it replaced. Not sure if I’ll go with another product from them.

I picked up the Flow

I picked up the Flow 2 Pro from Insta360's site, thinking it'd ship locally in Australia, but nope—it came from overseas. Took a week just to ship, and then it dragged on forever to arrive. Tracking was a mess, showing nothing useful. When it was finally on its way, I missed it because I was at work, and they needed a signature. I tried setting up a redelivery, but they never stuck to the schedule. It was a different delivery date every time, always when I wasn’t home. Eventually, I just went to pick it up myself from a news agency. The gimbal itself seems solid, but the battery drained fast during my first try. I hope that’s just a fluke. Honestly, I'm excited to use it, but they gotta fix that delivery hassle.

Let me tell you about

Let me tell you about my experience with this editing software. Imagine having a super powerful computer, top of the line, and yet the software crashes every time you try to export. It’s like having a sports car that stalls at every red light. I've spent countless hours troubleshooting, but nothing works. The support team? Well, they’re driving me nuts. I keep answering the same questions over and over, and I just get shuffled between agents. It's a never-ending cycle. Now, on the bright side, the camera is truly amazing, no complaints there. But honestly, with all the software headaches, I'm starting to wonder if this whole ordeal is worth the investment. Hope this gives you a heads-up!

I had an interesting

I had an interesting experience with a return. Ordered a gadget online, but it wasn't quite what I expected. The return process was a bit of a journey. First, there's this deadline you can't miss, and then, guess what? You have to pay for the return shipping. Not super thrilled about that. Plus, you have to keep a close eye on the refund amount. It’s like playing detective, making sure you get every penny back. No store to pop into for help either. Everything’s online, which is kinda frustrating when you're trying to sort things out quickly. All in all, it was a hassle, but at least I got my refund eventually.

The products are great but the customer support is really bad.

The products are great but the customer support is really bad. I spent around €1.000,- on my first order from their website. After 8 days, my heavy duty clamp stopped working. I had to send 10 emails and reply to more than 20 questions before they sent me a new one. (It took 14 days to fix) (the clamp costs €45,00 just so you know) I would suggest buying the products but their support team definitely needs some training like at GoPro..

I got the insta360 X5 plus original accessories for my birthday.

I got the insta360 X5 plus original accessories for my birthday. Took it on my bike for some easy off-road paths and after just 15 minutes the selfie stick broke! My new x5 dropped hard, leaving scratches on both lenses. Customer service quickly said the selfie stick isn’t made for action use 🤦🏼‍♂️. So, it’s an action camera that doesn’t handle action very good.

Bad support.

Bad support. They take 2 days to answer, and the reply is usually unclear, needing more messages. It's been over a month since I began repair, but cameras are still not fixed.

Bought the X4. Within a week, kid

Bought the X4. Within a week, kid dropped it, lens broke, repair = $120+, sloooow process. They say they're super busy, shows product quality.

It all started when my Insta360 X3 camera was lost due to a broken selfie stick

My experience with Insta360 has been extremely frustrating. It all started when my Insta360 X3 camera was lost due to a broken selfie stick. I contacted their customer support in the hope of finding a reasonable solution. However, I was offered a mere 30% discount on a new camera. This was deeply disappointing, as it had taken me two months of careful saving to afford the X3. Things took a turn for the worse when I was informed that in order to purchase a new camera with the offered discount, I needed to have a PayPal account. As I didn't have a PayPal account and had no intention of creating one, this requirement was problematic. To make matters even more convoluted, they suggested a bank-to-bank wire transfer as an alternative. The unnecessarily complicated and cumbersome process left me with the impression that Insta360 was not particularly interested in retaining my business.

I was really looking forward

I was really looking forward to getting my new camera from Insta360, but things went south quickly. The tracking said it was delivered, but no package showed up. I was home all day, and nobody rang the bell or knocked. Somehow, the courier decided to sign for it in my name, and just left it, which is super sketchy. I reached out to their support team, and all I got were these robotic responses from a guy named Eamon. Their idea of fixing the issue was offering me a measly 30% refund for a camera I never received. To make it worse, they now want me to show them CCTV footage to prove I didn’t get it. I mean, it’s their job to make sure the package gets to me, right? Trying to keep most of my money for a delivery that didn’t happen is just wrong. If you’re thinking about ordering from them, maybe think twice.

If there were a zero-star option

If there were a zero-star option, I would choose it. This company from China is nothing short of a scam. Despite paying $18 for shipping, I never received the package with the ordered product. My attempts to resolve the issue with their customer service have been futile. Each time I call the 800-692-0360 number, I speak to different individuals who seem clueless about my situation. Promised callbacks from a manager never happened, and even assurances of sending a replacement twice turned out to be empty promises. Dealing with these dishonest practices has been a nightmare, and I strongly caution against making any purchases from this company. They should be shut down to prevent others from falling victim to their deceptive practices.

You wouldn't believe what happened

You wouldn't believe what happened when I tried to order from Insta360. I thought I was getting an X5, but when I checked out, it switched to an X3, and I only realized it when the confirmation email hit my inbox. I canceled right away, but they insisted the package was already on its way. After weeks of back-and-forth emails and no prepaid return label, they told me I'd have to ship it back to Hong Kong myself, even though they supposedly have a EU warehouse. It cost me a fortune, and their customer service was nowhere to be found. They offered me peanuts for their mistake. I've seen others with the same issues on Reddit and Trustpilot. Do yourself a favor and go with DJI or GoPro instead.

Horrible customer service

I ordered an Insta360 bundle directly from their website. The shipment arrived missing the additional battery that was included in the bundle. When I contacted Insta360 support, they repeatedly pushed me to contact Prime, even though Prime clearly stated they cannot help because Insta360 is the seller. I provided this information to Insta360 multiple times, yet they continued to avoid responsibility and refused to resolve the missing item. Instead of assisting their customer, they tried to make me mediate between two companies — something no customer should ever have to do. This has been one of the most unprofessional customer service experiences I’ve had with any tech company.

I picked up the Insta

I picked up the Insta 380 X5 thinking it’d be perfect for my adventures, but it’s been a bit of a disaster. They say it’s waterproof up to 10m, but without a dive case, filming underwater is impossible. To make things worse, mine isn’t even waterproof. After a quick dip, it started acting all crazy, changing settings and turning on and off until the battery died. Dealing with their help center? Total headache. They keep asking for video proof and want me to do these complicated firmware updates from my laptop. I’ve tried everything they suggested, but nothing matches their tutorials. They just don’t get it. Honestly, should’ve gone with a GoPro. Cheaper and more reliable.

After a decade with GoPro,

After a decade with GoPro, we decided to give Insta a shot. We mainly use it for adrenaline-packed activities like skydiving and base jumping, but recently took it snorkeling in Fiji and Australia. Sadly, it conked out during one of our snorkeling sessions, just a month after the warranty expired. We reached out to Insta, arguing that such a device should last at least two years under normal use. They replied initially, but then went silent despite our follow-ups. Communication could’ve made this smoother. Disappointed, I'm switching back to GoPro. Never thought I'd leave a negative review, but after ten solid years with GoPro without a hitch, this was a letdown.