Insta360.com

Love my camera, but the lens got scratched so easy and it’s really hard to get it replaced. Not sure if I’ll go with another product from them.

I submerged my camera, it got wet, not good. But warranty expired 2 months back. Sent message, they said if it's their fault, they'll replace for free, they did. No other companies do this. Good customer service. In profit-driven times, this is human touch.

Insta 360 X3 provides a reliable camera with an easy-to-navigate app, delivering seamless 360-degree stitching for various activities like motorcycling, mountain biking, skiing, and casual holiday captures. However, caution is essential when using it underwater, as the camera is not inherently waterproof. My initial attempt in a shallow pool led to water damage, highlighting the importance of a separate waterproof case. The inconvenience arises when dealing with warranty claims, involving sending the camera to Hong Kong and facing a prolonged wait. Despite this setback, the camera performs well when used appropriately, enhancing outdoor experiences.

I purchased a great product, but I encountered some difficulty when seeking advice on the best way to clean the invisible stick salt residue with plain fresh water after exposure to saltwater. Despite weeks of back-and-forth messages, it took some time to confirm that the method I found on forums, using Dawn Platinum Dish soap to remove all salt residue, was indeed safe. It seems that the customer service could benefit from better training and communication from management in my humble opinion.

I want to express my gratitude to the after-sales support team at Insta360. Upon noticing an imperfection with my camera, I logged a ticket, and the team promptly responded. I shipped the camera for their review, and the entire process was seamless. The system they have in place is clear and user-friendly, providing updates at every stage of the repair. Additionally, the team was quick to respond to my queries regarding packaging. Great communication and service overall.

I'm sorry to hear about your negative experience with the company. It's unfortunate that the products were overpriced, and the refund process became complicated with additional fees. Your feedback serves as a cautionary note for others considering purchasing from this company. It's essential to be vigilant and research prices thoroughly before making online purchases, especially from unfamiliar vendors.

If there were a zero-star option, I would choose it. This company from China is nothing short of a scam. Despite paying $18 for shipping, I never received the package with the ordered product. My attempts to resolve the issue with their customer service have been futile. Each time I call the 800-692-0360 number, I speak to different individuals who seem clueless about my situation. Promised callbacks from a manager never happened, and even assurances of sending a replacement twice turned out to be empty promises. Dealing with these dishonest practices has been a nightmare, and I strongly caution against making any purchases from this company. They should be shut down to prevent others from falling victim to their deceptive practices.

I bought the Insta One X3, and I must say, it's an excellent camera. What truly sets Insta apart is its exceptional customer service. They have an extensive support network across various social platforms, including Reddit, Facebook, and Instagram. Whenever I encountered an issue, their response was swift, and they provided valuable guidance for resolution. The only minor drawback I've noticed is that 360-degree videos can sometimes appear slightly blurry. Unfortunately, I haven't found a definitive solution to this particular concern.

I've had a generally positive experience with the product, but my interactions with their customer service left me wanting more. I had a simple query about cleaning the invisible stick's salt residue after saltwater exposure. Unfortunately, it took weeks of back-and-forth messages to confirm that using Dawn Platinum Dish soap to remove all the salt residue was a safe method. This process could have been much smoother and quicker, and it seems their customer service could benefit from better training and management.

My experience with Insta360 support has been exceptional. When I encountered a broken display on my camera, their team swiftly and professionally resolved the issue. Throughout the repair process, they kept me well-informed with notifications. From shipping to return, everything was sorted within just 10 days. I'm delighted to be their customer and would rate them 10 stars if I could.

I've had a positive experience with Insta360. Their innovative products, though not flawless, have served me well. Moreover, their excellent after-sales support is both prompt and helpful. In fact, I'm so satisfied with Insta360 that I've even partnered with a local distributor. All in all, a great company and camera!

My experience with Insta360 has been extremely frustrating. It all started when my Insta360 X3 camera was lost due to a broken selfie stick. I contacted their customer support in the hope of finding a reasonable solution. However, I was offered a mere 30% discount on a new camera. This was deeply disappointing, as it had taken me two months of careful saving to afford the X3. Things took a turn for the worse when I was informed that in order to purchase a new camera with the offered discount, I needed to have a PayPal account. As I didn't have a PayPal account and had no intention of creating one, this requirement was problematic. To make matters even more convoluted, they suggested a bank-to-bank wire transfer as an alternative. The unnecessarily complicated and cumbersome process left me with the impression that Insta360 was not particularly interested in retaining my business.

I've had an incredibly frustrating experience with Insta360. Their customer care appears to be handled by individuals who have as much of an idea as I do. I've been constantly plagued by issues with downloading and exporting, and I followed their recommendations, even renewing my devices. I spent an absolute fortune and wasted many hours trying to get it to work, to no avail. It seems like I'm going to have to part ways with the product because I wouldn't want to resell it to anybody in good conscience. For me, it's back to GoPro, where I've had more reliable experiences.