Reviews Summary

JW.com.au has a 2.8 - star rating from 6 reviews, indicating a low level of customer satisfaction!

5 stars
2 reviews
4 stars
1 review
3 stars
0 reviews
2 stars
0 reviews
1 stars
3 reviews
Rating (1.0)

About company

JW Computers stands as Australia's premier technology retailer, commanding trust both online and through physical stores in Sydney. Renowned for a steadfast commitment to exceptional customer service, extensive product choice, and unbeatable value, JW Computers has earned a solid reputation among PC enthusiasts, gamers, and businesses of all scales. Leveraging over two decades of experience, the dedicated team at JW Computers is focused on tailoring solutions that precisely meet individual needs, cementing their status as a go-to destination for tech enthusiasts and businesses alike.

Key Details:

  • Location: The company is headquartered in  Bankstown, New South Wales, Australia.
  • Founders: JW.com.au was founded by Wen Lin.
  • Foundation Date: The company was established in the year 1999.

Customer reviews

Sort by:
  • Sort by:
  • Most relevant
  • By date
  • By rating
(5.0)
I got a WD Elements Desktop 4TB 3.5
by Matt

I got a WD Elements Desktop 4TB 3.5 External Hard Drive for $169 + $8 postage from JW Computers to store lots of stuff on my iMac and my iMac Business. Talked to Paul on Friday, he said it'd be sent with Express Post as it was delayed reaching the warehouse.

Respond as company
(4.0)
Company is verry good.
by Anonymous

Company is verry good. Their customer service is perfect 10/10. They gladly gave me extra travel insurance. I will use them again.

Respond as company
(1.0)
I had some issues with my PC
by Po

I had some issues with my PC, so I took it to JW Computers for a check-up. They diagnosed it as a problem with the PSU, so I replaced it. However, my PC kept crashing, and when I sent the old PSU back to be tested, it turned out to be fine. I ended up replacing the motherboard myself, and now my PC works perfectly. Unfortunately, this whole ordeal cost me $500 for a Seasonic PSU that I didn't actually need. I've tried reaching out to JW Computers for some sort of resolution, even just a refund for the incorrect diagnosis, but they haven't responded to my emails. It's disappointing because I've relied on JW Computers in the past, but I can't overlook being ignored as a loyal customer. Mistakes happen, I get that, but when they do, they should make an effort to make things right with the customer, especially if it's a service they offer.

Respond as company
(5.0)
I recently purchased the Asus TUF
by Colin Christian

I recently purchased the Asus TUF GeForce RTX 4070 Ti 12GB Graphics Card from this company online, and I must say, they offered the most competitive price among all the online shops I checked. The checkout process was a breeze, and the delivery was impressively swift. The packaging was so robust that it seemed like the product could withstand a nuclear blast. I'm definitely inclined to make future purchases from them without any hesitation.

Respond as company
(1.0)
Ordered 2 x 64GB RAM online
by John Wilson

Ordered 2 x 64GB RAM online, received a package with only 1 RAM (missing the product). Shockingly, they claim my signature implies acceptance. Attempts to communicate feel futile; their apathy is overwhelming. This company seems deceptive. I'm considering lodging complaints with ACCC and Fair Trading. Unfortunate experience.

Respond as company
(1.0)
Canceled my order after enduring
by Matthew Trompf

Canceled my order after enduring a week of unfulfilled promises regarding shipping. Shockingly, they gladly accepted payment despite lacking the stock. Absolutely unacceptable business practice. My trust in this company has been shattered, and I'm left utterly disappointed with their disregard for customer satisfaction.

Respond as company

Didn't find what you were looking for?

Feel free to ask your questions, and our team will be delighted to provide answers.

Similar companies