Imprint.com Reviews - 121

My last order wasn't great

I have to admit, my last order wasn't great, but I got a bit of money back. Decided to give it another shot and ordered again. This time, I designed using the website and chose to have them made in the USA, which cost a bit more. But wow, the coozies turned out way better! They fit perfectly and weren't crooked or anything. Really glad I tried again. Although, I think my first order should have been refunded more than 40%, but hey, what can you do?

Ordered online, super easy process

Ordered online, super easy process and the shipping was quick, which was great. The art and color on the coolie were spot on, just like the pictures. That made me really happy! But then I opened it up and the inside foam was white. I know the site said the foam could be different, but white? That was disappointing. It just doesn't look right to me and messes up the whole vibe.

I had a pretty mixed experience

I had a pretty mixed experience with my recent order. The customer service folks were super helpful, and the delivery even arrived a day early, which was a nice surprise. However, I was let down by the koozie. The color and the print of the musical notes were off. The proof showed a lighter color with clear print, but what I got was a darker green koozie, making the notes hard to see. It's a bit frustrating when you expect one thing and get another. Overall, great service but the product didn't meet my expectations.

Such a frustrating

I had to pay an extra $60 because my order was two toned, which was frustrating. I could have done the job myself but was pressed for time. When I asked to cancel, they reduced the extra charge to $30. The koozies arrived as I expected, but the box was damaged and all the koozies were wrinkled. Luckily, a little heat and parchment paper fixed them up, and the bride is happy. Overall, it was an okay experience, but it could've been better without the extra hassle and damaged packaging.

I ordered some custom coolies

I ordered some custom coolies for my business, hoping for a vibrant, full-color digital print. The first batch? Absolute disaster. What arrived were these DTF transfer coolies that looked like they'd been through a war. The images were peeling, colors all wrong, and this weird white outline just messed up the whole vibe. After a frustrating back-and-forth with customer service—seriously, I talked to so many people and sent a bunch of photos—they finally admitted the digital prints were out of stock. When the replacements arrived, though, they were spot on: crisp, clear, and exactly what I wanted. Despite the hassle, I might give them another shot, but only if they keep their quality up to scratch.

I ordered 3 custom koozies

I ordered 3 custom koozies for my friends' 50th birthday trip, thinking it would be a fun, easy gift. They arrived in 2 weeks, but one had the wrong date printed. I called customer service and had to send pictures. Three days passed without a response, so I called again. They claimed they never got my email. I resent it and called to confirm. When they finally approved my claim, they made me place a new order for the correct koozie, promising it would ship in 2 days. Five days later, nothing. Called again—turns out there was no "rush" on the order. Only 7 days left before the trip, and I was frustrated. Paid $50 for 3 koozies and too much hassle. Will never order here again.

I thought Imprint was great

I thought Imprint was great at first – they helped me place my order no problem. I sent in two designs to see which mock-up I liked better, but they sent me koozies with the wrong one. I contacted them and they offered a 30% discount if I kept the wrong ones, but I really wanted the right ones. Sent them back, but guess what? They messed up again, same wrong design. At this point, I was super frustrated and asked for at least some refund and the correct order. They just apologized, no refund, no manager. After many emails and calls, they finally sent the right koozies on the third try. They’re cheap, but you get what you pay for with Imprint.

I ordered 150 Koozies for

I ordered 150 Koozies for an important event celebrating my daughter, who passed away 10 years ago. Purple was her favorite color, so it was important to me to get it right. I checked the online proof, and it looked perfect—a deep raspberry that seemed just right. But when they arrived, I was shocked. The color was way off, more pink than purple. I called customer service when I first saw the proof, and they said it would match, but it didn’t. This wasn't just a small mistake; it felt like a huge letdown for such a meaningful occasion. Accurate color representation is crucial, and when it’s wrong, it feels really upsetting.

Deceptive and disorganized

Honestly, I can't believe this company is still in business with how deceptive and disorganized they are. I ordered custom tote bags from Imprint.com on March 10, expecting them by March 25 for an event on April 4. But things went downhill fast. They lied about production timelines. On March 24, I was told the bags were almost done and would ship soon. By April 2, they were still in production! A rep even admitted the earlier update was false. Their delivery dates mean nothing. Without paying extra for “guaranteed rush delivery,” they said they weren’t responsible for any deadlines. They even tried to charge us an extra $500 to expedite the order, which I negotiated down to $380. The day they promised delivery, they left a voicemail saying there were shipping issues and needed confirmation to proceed. So frustrating! Customer service was a nightmare. No one could explain where our order was, and one rep went silent when I asked about the bag printing status. The website and order tracking were unreliable, showing our order “on hold” randomly. Long story short, this company lacks transparency and professionalism. If you need something on time, avoid them. The stress and extra cost are just not worth it.

I ordered four shirts from

I ordered four shirts from Imprint on November 11th, and it's been 43 days now. My order kept getting delayed due to "art-work issues," and every time I called, I had trouble understanding the customer service reps. They promised I'd get my order by December 18th, which already seemed way too long. One rep even said they'd expedite it since it was taking forever. December 18th came and went, and I only got a shipping notice on the 23rd. Now, the shirts won't make it in time for Christmas, and I'll have to ship them to the recipient myself. No apologies or updates from Imprint at all. Their "one week turnaround" claim is a joke. By the time my package arrives, it'll be like 50 days! Never ordering from Imprint again and will warn everyone I know. RIDICULOUS. Avoid this company!

I’m so frustrated

I’m so frustrated with my recent experience ordering from this company. I've ordered before without issues, so I thought a reorder would be simple. To ensure everything was correct, I called and spoke with them directly. I even paid extra to have it delivered on time for my birthday party. But when the package arrived, the Koozies were printed wrong! When I called to fix it, they asked me to submit a support ticket with pictures. Luckily, I found an older Koozie to show the difference, but they still insisted everything was correct. I tried calling again to sort things out but was told their computer system was down. Now I’m stuck with 300 misprinted Koozies and out nearly $300. What a disappointment!

So, here's the deal

So, here's the deal. I thought ordering custom t-shirts from this company was a great idea for our weekend event. We even paid extra for rush delivery, thinking everything would arrive on time. The website promised it, after all. But then, radio silence. Our order got delayed, and it turns out there was some production hiccup. Why didn't they tell us sooner? I spent forever on the phone with customer service, who assured me the shirts would ship out Thursday or Friday, just in time for Saturday. Guess what? They didn't show up. We had to scrap the whole plan because the shirts were basically useless after the event. If you need reliable service, I'd look elsewhere. This was just a mess.

The quality felt cheap

I recently got some Full Color Digital Foam Collapsible Coolies and was pretty disappointed. Thought I was getting a full-color product, but turns out, only the outside is black while the inside is white. This detail wasn't mentioned anywhere in the description or shown in the pictures, which feels a bit misleading. When I brought it up with customer service, they just gave me a 15% discount, which didn't feel enough. Asked for a remake, and they pointed me to some vague disclaimer about foam color variations. Nowhere did it say the inside and outside would be different colors. Overall, the quality felt cheap and the customer service was dismissive. Definitely not what I was expecting.

Frustrating experience

I was really excited to get my custom order, but things didn't go as planned. First off, the color was totally off. I had emailed them right after placing the order because I noticed the color wasn't listed, but they didn't fix it. Instead of screen printing, they used transfers, which wasn't what I wanted. The order was delayed for two weeks while they asked for better artwork, and during this time, I repeatedly mentioned my concerns about the imprint color. But when the order finally arrived a month later, nothing had changed. The response from customer service was disappointing. They just kept defending their mistakes instead of fixing them. Overall, it was a frustrating experience.

I ordered some custom balloons

I ordered some custom balloons from a company called "Imprint" and was really let down. The text on the balloons was so tiny you could hardly read it, which was not what I expected at all. Reaching out to their customer service has been a nightmare. I’ve been trying to get this fixed for three days now. They keep asking for more pictures and take a whole day to respond each time. It's like no one is actually in charge there. When I called to speed things up, they made me wait for a supervisor and then said I’d get a call back within 24 hours. This whole situation could’ve been fixed in just a few minutes if they had better customer service. So frustrating!

Avoid Imprint.com in any cost

Avoid Imprint.com if you value your time and sanity. I ordered shirts and requested a proof, expecting a smooth process. Instead, it turned into a three-week ordeal. I was constantly calling, trying to find my order, but no one seemed to know what was going on. It was like talking to a wall. The glowing reviews? I can't understand how they're genuine. I needed shirts by a certain date and made that clear, but nothing arrived. Eventually, I found someone who offered to expedite the order—for an extra $120. Ridiculous! I chose a refund and now I'm stuck waiting 10 to 15 business days. It's been such a hassle. I wouldn't recommend Imprint.com to anyone.

Very frustrating experience

Last year, I ordered some signs for our church. Uploaded an image, they edited it without asking, and then shipped signs with a spelling mistake. They refused to replace them for free, only offered a discount, so I had to pay extra to get them on time. Thought it was a one-time issue and gave them another shot this year. Made sure the image was perfect and ordered for guaranteed delivery by April 4th. They arrived late on April 8th, without the stakes I paid for. Had to argue about the delivery dates, even though their tracking showed they were late. Now waiting another week for the stakes. They couldn't even do the basic job.

You won't believe what happened

You won't believe what happened with my order! I was so excited to get these koozies for the party, but when they showed up, the color was all wrong. It was such a letdown. I tried to get it sorted out with customer service, but that was a nightmare. It's like they didn't even care about fixing their mistake. I've been in touch with them for days, and it feels like I'm just going in circles. No solutions, just frustration. I'm seriously considering taking this up with the BBB because this experience has been beyond disappointing. It's a shame when something that should be simple turns into such a hassle.

I’ve been a loyal customer,

I’ve been a loyal customer, ordering the same item three times. The first two orders were spot on, everything was just perfect. But this last time? It’s like they sent me something from a different planet. The colors aren't quite right, like someone messed up the settings, and the design looks all fuzzy. And don’t get me started on the material—what happened there? It's like they swapped out the good stuff for something cheap. I really hope this is a one-time thing, because I loved my first two orders. Fingers crossed they get back to their usual quality next time, because I miss what they used to be.

I had a really frustrating

I had a really frustrating experience with this company. Ordered hats and stickers for an event, and they promised they'd arrive on time. Guess what? They didn’t. The "guaranteed" delivery date came and went, and nothing showed up. Tried calling customer service, and it was a nightmare. The reps were overseas, and I could hardly understand a word they were saying through their thick accents. They were no help at all. Now, I’m stuck without the stuff I needed, and I’m going to have to dispute the charges with my credit card. Seriously, don't trust this company if you need something delivered on time.

I walked into this whole

I walked into this whole ordeal thinking it’d be a breeze, just needed some prints done right. Well, that went south real quick. The prints were all wrong, and when I reached out, thinking they’d sort it out, I hit a brick wall. It was like talking to a robot with zero empathy. Tried getting a hold of a manager, just to maybe find a bit of accountability, but that was a dead end. Felt like they were dodging responsibility left, right, and center. If you're thinking about using imprint.com, I'd seriously reconsider. It's like they're running some kind of scam. Not worth the headache or hassle at all.

I decided to try this

I decided to try this company and placed an order, thinking it would be smooth sailing. Well, I was wrong. I kept an eye on my order status, but it didn't ship when they said it would. Now, it's three weeks past the supposed arrival date, and guess what? My order's still "in production." I've reached out to customer service a bunch of times, hoping for some answers, but all I got was a frustrating loop of delayed responses. Takes them three whole days just to get back to me, and even then, no real help. This experience has been beyond disappointing. Save yourself the trouble and look elsewhere!

I ordered online and it

I ordered online and it turned into a mess. First, they said I needed a different color, then changed their mind. The lady kept putting me on hold and promised I'd get it by Dec. 3. After that, I got tons of emails saying the order was on hold and couldn't be filled. Tried to cancel, but they refused. Then, they said it was in production. Got a useless tracking number three days ago. Called and got hung up on after 10 minutes on hold. Called again, spoke to a guy who said it shipped and gave another worthless tracking number. I bet the product will look awful when it finally arrives.

I had such a frustrating

I had such a frustrating time with this company. The product arrived in the wrong color, which was a big letdown. When I tried to get it sorted out, the customer service was terrible. They made it nearly impossible to fix their mistake. This was just a small order, so you'd expect them to handle it easily. But even after giving them all the details, pictures, and endless emails and calls, nothing got resolved. It's shocking that a company this size can't manage a simple issue. If negative stars were an option, that's what they'd get from me. Total disappointment.

I bought these bottle openers

I bought these bottle openers with my new company logo and, honestly, the quality is a letdown. After carrying one in my pocket with my keychain for a little while, the logo started scratching off. I contacted Imprint to fix it, but they said I had to send back all 100 openers. I’d already given out a few, so I couldn’t return them all. They wouldn't help me unless I met their return policy. It's really annoying that they didn’t stand by their product or try to resolve it. I’d suggest looking elsewhere to avoid the frustration I experienced with this purchase.

I had a pretty rough

I had a pretty rough experience with this company. I ordered some shirts, but they arrived misprinted. When I reached out to them, they insisted that it was my mistake, which was frustrating. Even when I offered to pay for the return since I couldn't use them, they weren't helpful at all. Now I'm in a tight spot, trying to find new shirts in just five days. It's been stressful and cost me both time and money. Honestly, I feel like they don't really care about their customers. If you're considering using them, I'd think twice. It's just not worth the hassle.

I made the mistake of

I made the mistake of ordering a t-shirt from Imprint, thinking it would be a quick and easy process. Boy, was I wrong. Placed my order for a basic shirt with some text on it over three weeks ago, and it's been "in transit" for more than a week now. Feels like they're shipping it from another galaxy or something. Honestly, I've started to doubt all the glowing reviews they have. They just can't be real. You'd be better off supporting local businesses that actually care about their customers. Lesson learned, I won't be buying from Imprint again.

I ordered a custom shirt

I ordered a custom shirt with my logo from this printer, and it was a disaster. They sent a proof that looked fine, but when the shirt arrived, the stitching overlapped the text. It was a mess. I contacted customer service to fix it, but they refused to reprint or help in any way, even though it was clearly their mistake. The whole experience was frustrating and disappointing. If you need anything printed, trust me, go somewhere else. This company doesn't care about quality or their customers. Avoid them if you want your stuff done right.

I ordered some stuff, and

I ordered some stuff, and while part of it showed up, the coasters didn’t make it. It's been almost a month, and still no refund. Honestly, it's a bit frustrating. Dealing with this company has been a letdown. All the chatting is through email, which would be fine if they actually replied. But they just closed my ticket without sorting the refund for the coasters I never got. It feels like I’m talking to a wall. I’m not planning on shopping with them again. It's a shame because I was really looking forward to those coasters.

I had a terrible experience

I had a terrible experience with this company. They went ahead and approved an order without my consent. I had to deal with over five different customer service reps, and honestly, none of them seemed to know what they were doing. It was incredibly frustrating. They kept passing me around, and no one could resolve my issue. To make things worse, the product I received was of horrible quality. They basically stole my money and wasted my time. Avoid this company if you can; it's just not worth the hassle.