Geckocustom.com Reviews - 247

Feel a bit cheated

Back in April, I thought I'd found the perfect gift for Mother’s Day. The site promised it would arrive in time, and I was really excited. They sent me an email on May 2 saying it had shipped, but when I checked the tracking, the shipping company said they hadn’t even received it. I had no idea it was coming from overseas, which was a big surprise. I reached out to them several times, but no one got back to me. It’s now long past Mother’s Day, and I still have nothing. I’m really disappointed and plan to report this as fraud to my bank since all I get is automated emails. Feel a bit cheated, honestly.

Ordered a couple of signs

Ordered a couple of signs from these guys, and it was quite a ride. Got an initial email confirming my order, but after that, radio silence. I emailed customer service 18 times, yeah, you read that right, EIGHTEEN times, just to get some info on where my stuff was. Finally got a tracking link for one sign, but it said it was shipped from California to China. The other tracking link? A warning popped up saying it wasn't safe. It took almost six weeks to finally receive the signs. They look good, but this whole experience was just way too stressful. Won’t be ordering from them again, that's for sure.

I ordered a shirt and

I ordered a shirt and it turned out completely different from the proof I approved. I knew there might be some slight variations, but what I got was blurry and pixelated. It's so bad that I can't even wear it. When I reached out to customer service, they told me to return it to Singapore for a refund, even though it was shipped from Texas. The cost to ship it back is more than the shirt itself, so now I'm stuck with this useless shirt. They claim customer service is their top priority, but they don't back up their product quality. I wouldn't recommend buying anything from them. Super disappointed.

Ordered a gift in mid-November,

Ordered a gift in mid-November, but now it's been over a month and still no sign of it. Tracking says it's stuck in Carson "in transit" all this time. Tried getting help from support, but all they offered was a 15% discount and kept saying it’s on the way. Filed a ticket on PayPal and left a bad review on the item, which they didn’t show. Instead, they just told me a ticket was opened. They even had the nerve to email me asking for a review after 28 days. This was meant to be a Christmas gift, and now I feel like I've lost my money. Definitely won’t buy from them again, just want my refund.

Ordered pajamas for my sister's

Ordered pajamas for my sister's birthday on 12/28/24, but here we are, nearly a month later, and nothing's arrived. Reached out to Gecko and all I got was a thank you for my patience. Asked for a discount, got ignored. Posted a review sharing my experience, and they removed it, even though they say they fight fake reviews. My review was legit and professional. No response when I asked for a refund. Pretty sure I'll have to file a claim with my credit card company. Checked their reviews (should've done this before ordering) and found lots of complaints about late orders. Avoid this company.

I ordered a graduation banner

I ordered a graduation banner on April 25th, hoping it'd arrive by May 17th. But, honestly, the whole experience has been a mess. Communication has been terrible, and I keep wondering if it'll even show up before graduation day. It's just frustrating because I could have gone local and had it in plenty of time. It's like my order fell into a black hole or something. I'm so annoyed, especially thinking about all the time and money wasted on this. I just wanted something special for graduation, and now I'm stuck waiting, unsure if it'll even make it on time. Just really disappointed overall.

So disappointed with my experience

So disappointed with my experience. I ordered a personalized wind chime for our late dog, Charlie, and the tracking info said it was delivered, but it never showed up. I tried reaching out via email (the only contact option) and they insisted it was delivered. I've never had issues with USPS, UPS, or FedEx, but this tracking number started with "YT"—no clue what delivery company that is. It's their job to deal with the shipping company they chose. Losing $40 hurts, but losing the memorial for Charlie is heartbreaking. They clearly have no plans to replace it. Really poor customer service.

I’ve had it with this

I’ve had it with this company. Tried reaching out about my package, but all I get are automated replies saying they're looking into it. The package has been stuck in the same spot for days now, and I'm not getting any real answers. I even sent requests about the wrong address, and still, nothing. Instead, they keep sending me ads to buy more stuff from them. Honestly, it feels like they don't care once they have your money. Communication is terrible, and their business practices seem shady at best. Save yourself the hassle and check reviews before buying anything. Not worth the headache.

Ordered a mug from GeckoCustom

Ordered a mug from GeckoCustom over two months ago, and it never arrived. Turns out it was delivered to the wrong address because they messed up my apartment number. Both postal services confirmed this. When I reached out to GeckoCustom, they refused to refund me, even though it was their mistake. They said the only way to fix it was for me to pay more money to resend the item. Seriously? Two and a half months after buying it and still no mug. This company is either a scam or just totally clueless. Either way, I wouldn't recommend buying anything from them. Save yourself the hassle.

I ordered a custom shirt

I ordered a custom shirt as a birthday gift around 2:30 PM. Later that night, I got an email at 10 PM asking me to confirm the order within 4 hours. I was asleep and didn't see it until 3 AM. By then, they'd sent another email saying they wouldn't make the change because I didn't confirm in time. When I reached out, they refused to fix it, saying the order was already completed. Seriously, who expects people to respond at 2 AM? Turns out, this company isn't even US-based and they're super rigid. They just want your money, not helping at all. Be careful dealing with them.

I thought I was ahead

I thought I was ahead of the game ordering a Mother's Day gift weeks early. Placed my order, felt good about it, and then just waited. Mother's Day came and went, but still no gift. I checked, and surprise, it’s still sitting in China! They never mentioned it was coming from so far. Felt like I got tricked. It’s frustrating, and now I’m left empty-handed, and my mom’s left with no gift. Not what I expected at all. When that package finally arrives, whenever that might be, I’ll definitely be sharing more about this mess. Definitely think twice before ordering from them.

Ordered a custom shirt with

Ordered a custom shirt with a Model T pickup design, but the wooden truck bed part was missing! They reached out like they wanted to fix it, but then turned around and blamed me for not noticing in their tiny preview. Feels like they use AI for these designs and then pin the error on customers when it screws up. The shirt color is almost the same as the missing wooden bed, making it super easy to miss in a small image. Printing these designs is their main job, and not correcting the mistake is just bad business. Don’t make your customers responsible for your mess-ups!

I ordered some Christmas gifts

I ordered some Christmas gifts from this company on December 9th, trusting their promise they'd arrive before the holidays. It's now Christmas Eve, and guess what? Still no sign of my order. Super frustrating! They keep spamming me with their ads, but can't deliver the actual products. Turns out, the stuff comes from China and gets stuck in customs forever. If you want it for Christmas, you might as well order a year in advance. Such a letdown. Gecko is all talk, no action. I wish I had read more reviews before wasting my time and money. Avoid them at all costs!

I had the worst experience

I had the worst experience with this company. Ordered a jacket, got the wrong size. Figured it would be a simple exchange, but no. They wouldn't refund me or even exchange it without me paying more money. They kept insisting it was my mistake, even though I had proof it was theirs. After a lot of back and forth, they finally agreed to take it back but only if I shipped it to China. The shipping cost more than the jacket itself! It's like they set it up to make it impossible to fix their error. Honestly, feels like a total scam. Avoid this site at all costs.

I thought I was getting

I thought I was getting a decent-sized grave marker, but turns out I was totally misled. The measurements listed included the stake that goes into the ground, not just the design itself. So, when I ordered a larger design, all they did was make the stake longer. I felt pretty cheated, to be honest. I reached out to see if anything could be done, but no luck. No offer to make things right or even a hint of apology. It felt like they just didn't care about the customer experience at all. Just wanted to warn others so they don't end up in the same boat.

I ordered a custom Mother's

I ordered a custom Mother's Day gift from Gecko Custom, and it’s been a bit of a mess. Paid and everything, but here we are, days after the delivery date, and still nothing has shown up. I’ve tried reaching out to them through emails and calls, but it’s like talking to a wall. Not a peep back from their side. It’s really frustrating, especially since I was excited to give this special gift. The whole experience has left me feeling pretty let down. I just want to get what I paid for or at least hear back from them about what’s going on.

I placed an order on

I placed an order on November 5th, and it's now been over a month without any sign of my package. Customer service has been a nightmare. First, they told me they needed to check with the factory, but after that, nothing. No updates, no responses to my messages, just silence. It's beyond frustrating. I just want my money back at this point, but now it feels like I'm being ignored. This whole experience has been awful and feels like they're just taking my money without delivering anything. It's really disappointing and unfair.

I ordered a custom sweatshirt

I ordered a custom sweatshirt for Christmas, hoping it would be the perfect gift. When it arrived, the print was way darker than the original image and part of the picture was actually missing. I’ve been emailing back and forth with their customer service for over two weeks now, and it’s like they don’t even read my messages. They just keep asking for the same info over and over. It's been super frustrating. If you’re looking to get something custom printed, trust me, look somewhere else. This place isn't worth the hassle.

Such a letdown

Wow, where do I start? I ordered something super important for a big ceremony, thinking a month was plenty of time. With just a day to go, I'm still waiting for it to arrive. It's been a nightmare trying to get in touch with the company. No one replies to my emails, and the phone just keeps ringing. It's really frustrating. I've tried everything but still no answers. I can't believe I'll have to ask for a refund now, when all I wanted was the product on time. Such a letdown, and now I'm scrambling to find a backup plan.

I was really looking forward

I was really looking forward to getting a custom portrait of my white dog for Christmas, but what arrived was a blue-tinted animal that looked nothing like my pup. It was pretty disappointing, to be honest. When I reached out to the company, they blamed me instead of just fixing the issue. To top it off, the package didn't even arrive on time as promised, missing Christmas altogether. Two strikes in one go! Next time, I'm definitely sticking with an American company. Lesson learned – you really do get what you pay for.

I had a frustrating experience

I had a frustrating experience with this company. Ordered a package to 6 West, but it got delivered to 6 somewhere else. I provided photos of my house and even sent Google Maps screenshots. Still, they haven't taken any action. They just need to contact the shipping carrier to fix it, but nothing's being done. Considering how high the shipping costs are, you'd think there'd be some insurance or guarantee. Sadly, their customer service is just terrible. I'm really disappointed and won't be ordering from them again.

Ordered a premium tee and

Ordered a premium tee and it was like, super tight. I checked with them and they admitted all their t-shirts run small. Asked if the regular tees were the same, and they said yes. Kinda frustrating. If they know their shirts are that small, why not just change brands? It's not like it’s a secret! Plus, the tees are really long and narrow, which is just weird. Not sure I’ll buy from them again unless they fix this sizing issue. If you’re thinking of getting one, maybe order a size up or be ready for a snug fit.

I tried twice to get

I tried twice to get an ornament from this company, and both were complete disasters! The quality was just horrible. Seriously, they looked nothing like the advertised pictures. And don't even get me started on their customer service. I've reached out to them at least ten times asking for a refund, and not a single response. It's beyond frustrating. If only I could show pictures here, you'd see how bad they messed up. Honestly, save yourself the headache and avoid this company. It’s not worth the trouble.

I placed an order for

I placed an order for a shirt at the end of November, hoping it would make the perfect Christmas gift. It's Christmas Day now, and the shirt has been stuck in Whittier, CA since December 3rd. I've sent multiple emails to the company, but haven't received any replies. The courier company hasn’t responded either. This has been such a frustrating experience, and I feel like I've wasted my time, energy, and money. This is definitely the worst shopping experience I’ve had in a long time. Really disappointed.

I recently ordered a gift

I recently ordered a gift for my husband and realized I picked the wrong item. I quickly emailed the company twice, hoping to cancel the order so I could reorder the right one. Days passed and I got no response. I even tried adding them on WhatsApp to get some help, but it said the user isn't on it. It's been really frustrating not hearing back from them. Now, I'm stuck with a gift my husband won't use, and I still don't know how to fix it. The lack of customer service is really disappointing.

Ordered a Christmas gift on

Ordered a Christmas gift on December 9th, and it's now way past Christmas, and still nothing. The tracking info hasn't updated since December 20th. Feeling pretty upset and let down here. They promised delivery within 15 days, but it's been way longer. It feels like they just took my money, and I have no idea if I'll ever see the product. Honestly, if it was possible to give zero stars, I would. This whole experience has been super frustrating. Definitely won't be ordering from them again.

I ordered four custom glasses

I ordered four custom glasses with two different designs, each with a photo. When they arrived, the text was all mixed up, and two of the glasses had photos that weren't even properly attached. It's been three months since they promised to send me replacements, but still nothing. I’m really frustrated because these glasses weren’t cheap. I was looking forward to using them for a special occasion, but now I'm just stuck with these faulty items. The whole experience has been a letdown.

I ordered a hoodie for

I ordered a hoodie for my wife with a picture of our dog, Bandit. The first one turned out fantastic, so I decided to get another one. Unfortunately, the second hoodie was a mess—totally blurry and out of focus. When I reached out to customer service, they basically told me there was nothing they could do and I had to deal with it. Really disappointing, especially after the first one was so good. I won't be buying from them again. Just a heads up if you're considering ordering.

I ordered a Christmas gift

I ordered a Christmas gift for my son on December 5th. Everything seemed fine until I noticed the order status hadn't changed since December 11th. I tried reaching out to the company via email three times, but no response at all. Now it's December 23rd, Christmas is just around the corner, and still no sign of the gift. I'm really frustrated because now my son won't have his present on time. This has been such a disappointing experience, and I'm not sure what to do next.

Ordered something on 12/8, still

Ordered something on 12/8, still waiting. Tracking says it's stuck in a warehouse in NYC since 12/16. Turns out, the "warehouse" is just a PO box service. Been trying to get in touch with customer service for 10 days, but no luck. This feels super shady. Finally found a number on Trustpilot, but it goes straight to voicemail, no message option. Gonna have to call my bank and report this as fraud. Not happy at all with this whole situation. Feels like I've been scammed.