Ford Motor Company

So, we had our 2017 Ford F250, just 72,000 km on it, towed to the dealership in early March 2024. The transmission had failed. We got in touch with Ford's Customer Service right away after the diagnostics came back. The Service Manager sent all the info to Ford for repairs, which were gonna cost over $9,600 plus tax. But Ford took forever to come back with any help. After months of back-and-forth and a lot of persistence, they finally offered $4,000, not even half of the repair cost. We tried escalating the issue in April, but Ford made it super difficult. Multiple calls and emails from us and the dealership went unanswered. Finally, on May 30th, a supervisor emailed us, but no real solution yet. Last email we sent was in August, and still nothing. Ford's delays seem very deliberate to avoid helping us. We’re done with Ford. Buyer beware.

I’ve had my 2021 Ford F250 for search and rescue missions without issues until about two months ago. The AC just quit working properly after the truck warmed up. Took it to North Country Ford, and they said I'd have to pay for them to figure it out, even though I have an extended warranty and only 13K miles on it. They even mentioned another vehicle with the same issue. After some digging online, I found it’s a common problem with Fords. They tried blaming our SAR equipment add-ons, which have been there since day one. Pretty frustrating, especially for volunteers like us. Won't be buying another Ford.

Bought a Ford with high hopes but man, what a letdown. The 1.0 Ltr 3Cyl engine is a disaster. Whoever designed that thing must have skipped physics class. An oil-soaked pump drive belt? Come on, Ford. Seriously, why not stick with a chain or gear-driven oil pump? The car feels like it was designed by people who have never even driven one. I had a 2008 Mustang GT Premium that was awesome—117,000 miles and never a hiccup. But now? It’s like Ford doesn't care about real drivers anymore. And these electric cars? No thanks. Electric isn’t the future for me. Ford, you need to get back on track!

I had the worst experience with Ford recently. My truck started making this weird noise in the engine, so I took it in. Turns out, it's the Cam Phasers, which were recalled. My truck's under 60,000 miles, but just 4 months past the 5-year mark. Ford refused to help, quoting me $3600 for the repair. Seriously? They should stand by their vehicles, especially for a known issue. This truck’s barely got 50,000 miles and already having these problems? Ridiculous. Ford’s customer service was no help at all, just told me they had no programs for me. Unbelievable. I’m never buying a Ford again.

Dropped my car off for a recall and to fix the hand brake and replace lug nuts. Next day, they call saying nothing's been done yet. So I go to pick it up, only to find it's still in the shop cause they just started working on it. Waited around, and then they hit me with a $180 bill just for diagnosing the hand brake, didn't even fix it. Are you kidding me? Total rip-off. That place is a joke, and the advisor was absolutely useless. No way I'm going back there. Feels like a total scam. Avoid at all costs!

A new feature could be made for cars that would drop the windows automatically if a crash is detected. My vehicle already has alerts and signals for potential accidents, so adding this feature should be simple. If the alert is false, it would be easy to raise the windows again. This could be a life-saving improvement.

Ford truck I bought in Feb 2022 took till Oct 2022 to get. Less than 2 years, had 4 recalls, now in shop for possible bad transmission and AC not working. Been a week, not even looked at, say not enough people, might be weeks more. Still making payments. Quality and service terrible.

I recently got a 2024 Ford F350 4-wheel drive. After 400 miles, AC broke, rear lights went out, and electronics got some problems. They said they can't find compressors. My business is suffering. Nothing they could do for me. I bought it a week ago for almost $100,000.