Ford Motor Company Reviews - 134

You know, sometimes you just

You know, sometimes you just gotta eat a slice of humble pie. I was all riled up after a visit to my dealership, convinced they didn't know what they were doing. I mean, their advice seemed way off, you know? But turns out, they totally knew their stuff. After a bit, I realized they were genuinely trying to help. Big shoutout to Ashley, Keith, and the tech team for their patience and expertise. It's not easy dealing with a skeptic like me, but they stayed professional and helpful. I owe them an apology and a thank you for steering me in the right direction. You guys rock!

I've been cruising around in

I've been cruising around in my Lincoln Aviator for four solid years, racking up 90k miles, and I gotta say, it's been quite the ride. Apart from the alternator and the driver seat fan giving up, it's been smooth sailing. Swapped out the tires at 39k miles, but that's just regular stuff. Now, as I get ready to trade it in, it's like saying goodbye to an old friend. Really impressed with the 2021 Aviators, though. They’ve hit the mark with those. Kudos to Ford for keeping the Lincoln spirit alive and kicking. It's tough letting go, but I'm excited for what’s next!

A new feature could be made for cars

A new feature could be made for cars that would drop the windows automatically if a crash is detected. My vehicle already has alerts and signals for potential accidents, so adding this feature should be simple. If the alert is false, it would be easy to raise the windows again. This could be a life-saving improvement.

I've been with Ford for

I've been with Ford for years, and it's been smooth sailing until recently. This year, I called about a warning light, and the rep I spoke to had quite an attitude, insisting I needed an oil change ASAP. I knew it was just a service reminder, but she kept saying it was urgent, mentioning some mysterious "pot" of money I'd never heard of. When I reached out to the service department, they confirmed it was just a reminder, and my service and MOT were scheduled for October. However, the earliest they could offer a pick-up and drop-off was October 30th, which is cutting it close for my MOT due in early November. Looks like I'll have to wait at the dealership with my kids. Not renewing my service plan; I'm looking elsewhere. Ford Glasshoughton Castleford really let me down this time.

I just got the new

I just got the new Ford Explorer EV and, let me tell you, some quirks are driving me nuts! Every time I start the car, the fan for the heat kicks in automatically. Who thought that was a good idea? And don't get me started on the speed warning that keeps resetting itself. I turn it off, and boom, next time it's back on. I’m a big guy, 6-foot with a bit of weight, and the pedals are too close together. It’s tricky, especially since I’m disabled. And seriously, can we tone down the annoying beeps for doors and everything? I know when my door's open! Ford, please give us an update to sort these out.

I was looking to buy a new Ford Kuga.

I was looking to buy a new Ford Kuga. I filled out my information on the Ford form. A Ford garage reached out to me and I shared my details. I was happy to see the process moving forward. Then I waited for a call back. I waited and waited, but still no response. At this point, I’m starting to think no one will get back to me. It feels like the Ford ads I see are meant for someone else.

Trust me, buying a car

Trust me, buying a car from Wyatt Johnson Ford was a nightmare I wouldn't wish on anyone. I got a certified pre-owned vehicle, thinking it was a safe bet, but boy, was I wrong. Just two months in, my car broke down, leaving me stranded and with a hefty repair bill. It didn't stop there. A few weeks later, I discovered serious safety issues that needed urgent fixing. Then, a transmission failure happened, which was supposedly checked during their so-called "rigorous testing." Just a week after that repair, I was stuck again, waiting for a tow because of yet another major failure. What’s worse, when I reached out to Wyatt Johnson Ford and even Ford Customer Care, I got radio silence. I filed a complaint with the BBB, hoping for some action, but nothing. Wyatt Johnson Ford's indifference to these problems is shocking and makes their promises feel completely empty. I’d urge anyone to steer clear of this place if they value their time, money, and peace of mind.

So awfull!

Back in 2018, I was pretty excited to drive home my brand new Ford Escape. Heard good things about Ford, so I thought I was making a solid investment. Fast forward to 2020, my car started shuddering like crazy. The dealership replaced the torque converter since it was under warranty, but guess what? The issue came back a year later. They swapped the torque converter again, said it’d be fine. Spoiler: it wasn’t. Now, out of warranty, the shuddering is back and suddenly I’m told it’s a known transmission defect. They should’ve replaced the whole transmission from the start! It’s gonna cost me $6,000 to fix now, and my car’s trade-in value is a pathetic $1,000. Still making payments, and my car’s worth almost nothing. Ford really dropped the ball here, and I’m stuck paying the price. If you’re thinking about a Ford Escape, do your homework.

Avoid Ford if you can

I bought a brand new MSRT truck and had been a loyal Ford customer for years, always managing service appointments despite the odd missed mileage mark. But this time, things went downhill fast. I took my truck to the Doncaster branch on York Road for a routine service. Just three weeks later, the truck broke down. The AA guy said it was overfilled with oil. Ford then tore apart the engine without my consent and just tossed the parts in the back, all oily and unprotected. They later quoted me 20k for a new engine, saying my warranty was void because I was over the mileage. Jack, the manager at Doncaster, was no help—barely communicative and refused face-to-face meetings. Ford HQ was also slow, taking days to respond to emails. They offered me a hire vehicle, but at a cost. Really disappointing experience. Avoid Ford if you can.

Back in 2015, I was

Back in 2015, I was all excited to drive my new Ford Focus 1.0 Ecoboost off the lot, thinking it was a futuristic gem. Fast forward a few years, and I’m now dealing with an engine that’s given up before hitting 100k miles. That wet belt they boast about? Total nightmare. It breaks down, and the bits clog the oil, leading to engine failure. And Ford of Columbus? They couldn't diagnose a light rattle, yet were ready with a hefty repair bill for stuff that didn’t even need fixing. Shelbyville’s team later told me I had a rod knock. Ford wouldn’t offer any help, saying my profile didn’t qualify for assistance. Now, my Focus sits unused for years because the repair costs are through the roof. Lesson learned: sticking with brands that prioritize reliability over flashy tech.

I'm beyond frustrated with my

I'm beyond frustrated with my experience at Kelly Ford in Beverly. After buying my car, I've already faced two recalls. They initially told me the fix was ready, so I booked an appointment for August. But my car was stuck there for nearly a month! When I checked in, Christian, who was quite polite, said the parts weren't in yet and that I could take my car back until they called. They said I wouldn't have to pay anything, but I had to wait two days for a rental and still ended up covering the insurance myself, which was over $600 a month. Plus, they haven’t reimbursed my Uber ride before getting the rental. I'm left wondering how long it'll take next time and why I'm paying for their mistakes. I'm truly disappointed with Ford and won't be buying from them again!

Man, it's been a wild

Man, it's been a wild ride with Ford lately. I've been a loyal customer for ages—my 2019 and 2020 trucks were solid. But now, with this safety recall mess, they’ve totally dropped the ball. Their response? Basically, "not our problem." The way they handled it was just rude and unprofessional. I mean, come on, Ford, we're in America—treat your customers right, or we'll take our business elsewhere. They even had the nerve to suggest I pay for a rental and parts upfront. Seriously? It's like they don't care if something happens to my family because of their issues. I'm done with Ford, and I'm telling everyone I know to ditch them too. They're finished in this town, for sure.

Took my Ford for its

Took my Ford for its MOT, and it passed as usual. But then, boom, right on top of the certificate, there’s this bold line saying there's a recall issue and to contact Ford for a free fix. Panicked a bit, so I called Ford immediately. They checked and said my car’s clear, no recalls. Phew, right? But I was selling it, and the buyer got cold feet seeing that recall notice. Wanted to haggle the price down. Now I'm stuck with the car, thanks to that line. Frustrating! Ford’s brushing it off like it’s not their problem. Seriously considering talking to a solicitor. All I wanted was a smooth sale, not this mess.

I walked into Hendy Ford

I walked into Hendy Ford Eastleigh expecting a smooth experience but was greeted with anything but that. The staff seemed uninterested and downright rude, as if they were annoyed by my very presence. I felt like I was bothering them by simply asking questions about their cars. It was frustrating and disappointing, to say the least. They acted like they didn’t care at all, which made the whole process unbearable. Honestly, I’ve never been treated so poorly by any company before. If you’re thinking about getting a Ford, you might want to look elsewhere. This place just isn't worth the hassle or the headache.

Back in 2007, I got

Back in 2007, I got myself an F150 and it ran like a dream for 14 years, no hiccups at all. Fast forward to 2021, I decided it was time for a tune-up. Things were smooth until 2025 when that dreaded engine light popped on. Turns out, cylinder 3 was misfiring. The folks at the service center mentioned that the tune-up was only meant to last a year, which I found out the hard way. I had only clocked 15,001 miles since the last tune-up. Now I'm stuck paying for another one. And to top it off, I never heard back from the service center. Feeling pretty let down by Ford, I gotta say.

Man, I've had quite the

Man, I've had quite the ride with my 2015 Ford F150, and let me tell you, it's been a bit of a rollercoaster. Less than 150,000 miles on it, and I've already been to the dealer four times. Turns out, the phasors weren't getting enough oil pressure, but just enough to avoid triggering a fault code. The solution? A brand-new engine! I mean, really? I never expected a Ford to be such a one-time-use deal. It's a shame because the workers are skilled, but the engine quality just isn't there. If I'd known, I probably would've gone with a different brand. It's disappointing, really.

I've been a loyal Ford

I've been a loyal Ford customer for ages, my whole family has been actually. We stuck with Ford because it felt like a brand with values we could trust. But now, seeing Kirby Smart as the face of Ford? It's disappointing. It's not about the cars; they're great. It's about who represents them. Using someone who doesn’t seem honest feels off to me. Ford was always about integrity, and this choice doesn’t sit right. It's like they forgot what they stood for. Just wish they’d pick someone who truly reflects the brand's values. Makes me rethink what Ford is about nowadays.

Ford truck I bought in Feb 2022 took

Ford truck I bought in Feb 2022 took till Oct 2022 to get. Less than 2 years, had 4 recalls, now in shop for possible bad transmission and AC not working. Been a week, not even looked at, say not enough people, might be weeks more. Still making payments. Quality and service terrible.

I recently got a 2024 Ford F350 4-wheel drive.

I recently got a 2024 Ford F350 4-wheel drive. After 400 miles, AC broke, rear lights went out, and electronics got some problems. They said they can't find compressors. My business is suffering. Nothing they could do for me. I bought it a week ago for almost $100,000.

my F350's transmission started acting up in 2021

I gotta tell ya, my F350's transmission started acting up in 2021. Took it to the dealership and they hit me with a bombshell – it needed a new transmission, costing around $8k. I didn't have that kinda cash lying around, so I called up Ford's customer service, hoping for some miracle. Got connected with Andrea, who told me they didn't have a financial assistance program for repairs. But she suggested I get the dealership to send them a repair estimate. A few days later, Andrea called back and said Ford would cover 75% of the repair costs. I was floored! They really didn’t have to help since my warranty had expired. Throughout the repair, Andrea kept me updated. Once I got my truck back, she even called again to make sure everything was good and offered me an extended 3-year, 36k miles warranty. This whole experience was mind-blowing. Huge thanks to Andrea and Ford for going above and beyond!

It was quite the experience

You know, I recently got behind the wheel of a Ford, and let me tell you, it was quite the experience. The design is just spot-on, really sleek and modern. The dashboard? Super intuitive. Everything's right where you’d expect it, making the whole drive feel like a breeze. Whether you’re into sporty rides or something a bit more luxurious, Ford’s got you covered. It's like they’ve thought of every kind of driver out there. Honestly, you can feel the attention to detail and the quality in every feature. If you’re looking for a car that combines style and function, you should definitely check out what Ford’s offering.

They’re awesome!

I’m thrilled! My husband swapped our van for an Expedition, and now I can fit all five of my grandkids. The littlest one, just five weeks old, will have to wait a bit, but there’s even room for my husband in there too! We got it from Jay Hodge Ford in Morrilton, Arkansas. They really gave us an incredible deal, and the service was top-notch. The staff made everything super easy, like they knew exactly what we needed. Definitely a fantastic experience, and I couldn’t be happier with our new ride. If you need a car, check them out. They’re awesome!

Growing up in a Ford

Growing up in a Ford family, we've always had a special bond with our cars. Dad put in years at the Ford Stamping Plant in Ohio, and that loyalty stuck with us. Our driveway's always had a Ford parked in it. My trusty Ford Focus, even at ten years old, still holds up pretty well despite needing some work now and then. It's hard not to appreciate a car that feels like part of the family. I can’t imagine driving anything but a Ford, and my next car will definitely be one, too. Ford Motor Company, you're doing great—keep it up!

I had an awesome experience

I had an awesome experience at the dealership in Huntington Beach. Nick Ramirez in sales really stood out. He helped me fix the dash cam in my Ford Mustang. Nick was super professional and polite, knew exactly what he was doing. It felt like he genuinely cared about helping me out. It's not often you come across someone so dedicated and friendly. Honestly, because of him, I'd definitely consider buying my next car from this place. If you're ever in the area and need assistance, Nick’s your guy!

Just got myself another car

Just got myself another car from the Ford garage, and I have to say, the experience was awesome. As soon as I stepped into the lot, Vince came right up and welcomed me. He was super helpful, and we found a car that I absolutely love. Shah also chipped in, making the whole process smoother. This is exactly why I keep coming back to Ford. They really know how to take care of their customers and make sure you leave happy. Trustworthy and reliable, Ford is my go-to dealership every time.

Got a 2024 Ford F350

Got a 2024 Ford F350 Super Duty Lariat back in April, and at first, I was thrilled with it. But then, the folding mirrors stopped working after a couple of months. I backed into a car because the backup sensors weren't working either. The dash also stopped showing the speed limit, and the blindspot warning lights quit on me. Took it to the dealer, and they said all these issues were because I had the tailgate removed and the trailer plug in use for my pickup camper. They charged me $372 just to diagnose these things! It’s super frustrating that Ford designed it so you lose all these safety features when using the truck as intended.

I remember when I got

I remember when I got my 2017 Raptor, it was such a thrill. I even traded it in for a 2019 model, buying straight from the dealer both times. But recently, things have gone off the rails. The prices for the new models, like the 37 or Raptor R, are just insane. It’s like they’re trying to squeeze every penny out of us. It got so bad that I ended up going for a Ram TRX instead. I never thought I’d switch brands, but here we are. Ford, you really need to get a grip on these dealers and their crazy markups. You're losing loyal customers over this.

I rented a Ford Puma

I rented a Ford Puma from Eurcar and, let me tell ya, it was a mixed bag. The reversing camera and sat nav do their job decently, though the sat nav sometimes struggles to figure out where exactly you are. Now, the gear change suggestions on the dashboard? They’re off. It keeps telling you to shift up when the engine's clearly not ready. Driving through Scotland’s twisty roads, I had to switch off the traction control and driver fatigue alert; they were more of a nuisance than a help. But those wing mirrors? Yikes! They’re like a blast from the past, where cars vanish from view at the worst moment. Ford used to be a leader in affordable cars, but the Puma feels like they've taken a step back.

Real bummer!

Bought a new 2024 Ford Escape and noticed a weird issue with the passenger seat. The driver's seat is super comfy, but the passenger seat, oh boy, it's a nightmare for your lower back after just 30 minutes! There's this huge gap between the seat bottom and back, you can literally put your arm through it while sitting. Took it to the dealership, and they said the seat isn't broken. Yeah right, it's just not put together like the driver's seat! Ford doesn't seem to care or acknowledge the problem. Now I'm stuck with a new car where no one wants to sit in the passenger seat because of the back pain. Real bummer!

I got a 2021 F-150

I got a 2021 F-150 Platinum with the 3.0L diesel, brand new. Man, the main computer screen is a disaster. After just three months, it started acting up. Apple Play keeps cutting out about 15 minutes into my drives, every single time. Remote starting? Forget it. Nine times out of ten, the headlights go haywire. At one point, I couldn’t even use my high beams. For an $80k truck, you'd expect better. Took it to Joe Cooper Ford in Yukon, OK, and they reset the system five times, but nothing worked. Plus, there's more issues I haven't even mentioned. It’s super frustrating that no one can fix these problems!