Ford Motor Company Reviews - 169

Walking into Larson Ford feels

Walking into Larson Ford feels like visiting an old friend. I remember my first visit five years ago, a bit nervous about the whole car-buying thing. But those worries melted away thanks to their amazing staff. They're genuinely kind and patient, making each visit feel special. It's not just about selling cars for them; they actually care. Whether it's a quick service appointment or just browsing, they always greet you with a smile and make time for any questions. I can't imagine going anywhere else for a car. It's not just a dealership to me; it's a place where I feel valued every time I walk through the door.

You know, sometimes you just

You know, sometimes you just gotta eat a slice of humble pie. I was all riled up after a visit to my dealership, convinced they didn't know what they were doing. I mean, their advice seemed way off, you know? But turns out, they totally knew their stuff. After a bit, I realized they were genuinely trying to help. Big shoutout to Ashley, Keith, and the tech team for their patience and expertise. It's not easy dealing with a skeptic like me, but they stayed professional and helpful. I owe them an apology and a thank you for steering me in the right direction. You guys rock!

I've been cruising around in

I've been cruising around in my Lincoln Aviator for four solid years, racking up 90k miles, and I gotta say, it's been quite the ride. Apart from the alternator and the driver seat fan giving up, it's been smooth sailing. Swapped out the tires at 39k miles, but that's just regular stuff. Now, as I get ready to trade it in, it's like saying goodbye to an old friend. Really impressed with the 2021 Aviators, though. They’ve hit the mark with those. Kudos to Ford for keeping the Lincoln spirit alive and kicking. It's tough letting go, but I'm excited for what’s next!

A new feature could be made for cars

A new feature could be made for cars that would drop the windows automatically if a crash is detected. My vehicle already has alerts and signals for potential accidents, so adding this feature should be simple. If the alert is false, it would be easy to raise the windows again. This could be a life-saving improvement.

It's been a bit of a rollercoaster

So, it's been a bit of a rollercoaster with my truck, thanks to some recurring issues. But let me tell you, the team at Future Ford of Concord, especially Andy Weber, have really made a difference. Andy's been amazing every time I've had to bring my truck in, really listening to my concerns and handling things with care. Recently, my rear window got stuck down during some nasty weather. Even with their packed schedule, Andy made sure I could bring it in right away so my truck's interior stayed dry. And I can't forget to mention D'Angelo Casillas, the tech wizard who not only fixed the window but also managed my annual service like a pro. Sure, I’m not thrilled about the issues, but having Andy and the team on my side makes it all a bit easier to handle. They're definitely a bright spot in my Ford experience.

I've been with Ford for

I've been with Ford for years, and it's been smooth sailing until recently. This year, I called about a warning light, and the rep I spoke to had quite an attitude, insisting I needed an oil change ASAP. I knew it was just a service reminder, but she kept saying it was urgent, mentioning some mysterious "pot" of money I'd never heard of. When I reached out to the service department, they confirmed it was just a reminder, and my service and MOT were scheduled for October. However, the earliest they could offer a pick-up and drop-off was October 30th, which is cutting it close for my MOT due in early November. Looks like I'll have to wait at the dealership with my kids. Not renewing my service plan; I'm looking elsewhere. Ford Glasshoughton Castleford really let me down this time.

I’ve been driving my 2020

I’ve been driving my 2020 Lincoln Corsair for a while now, and it’s been mostly smooth sailing until recently. The tire pressure sensor light popped on, but it doesn’t show any pressure details, which is frustrating. And then the check engine light joined the party. I figured it was time for a check-up at the dealership. They ran a diagnostic test, and it cost me $552. That wasn’t the end of it, though. The fuel tube assembly needed replacing, which set me back another $297, not to mention extra charges, bringing the total to $953.38. Having driven Lincolns since the 90s, this experience has me rethinking my loyalty. Not sure if I’ll go for another Lincoln after this.

I just got the new

I just got the new Ford Explorer EV and, let me tell you, some quirks are driving me nuts! Every time I start the car, the fan for the heat kicks in automatically. Who thought that was a good idea? And don't get me started on the speed warning that keeps resetting itself. I turn it off, and boom, next time it's back on. I’m a big guy, 6-foot with a bit of weight, and the pedals are too close together. It’s tricky, especially since I’m disabled. And seriously, can we tone down the annoying beeps for doors and everything? I know when my door's open! Ford, please give us an update to sort these out.

Back in college, I drove

Back in college, I drove a Ford Escape. It did its job, super reliable, but nothing fancy. Fast forward a few years, and I upgraded to a Lincoln MKC. It was a smooth ride, felt like a step up. But right after I decided to buy it at the lease's end, I found out it was discontinued. Not great for resale, right? Then, six months later, the dealership's awesome service department discovered a cracked crankshaft. Luckily, they covered it under warranty, which was a relief. A year after that, I decided to sell the MKC. It was quite an experience, a mix of highs and lows with Ford.

So disappointing

So, here's the deal. We run a fleet of 15 Ford vehicles, and I've tried buying each one from different dealerships. It’s mostly because no dealer seems eager to keep our business. If they have what I need, they’re quick to sell it, but when I return, they're not too keen on finding what I want if it's not on their lot. It's frustrating. You'd think they’d want to keep a loyal customer, right? And now, I'm stuck with a dealer who can't even get my title sorted out. It's been over two months! Honestly, the lack of effort to win over customers is disappointing.

I was looking to buy a new Ford Kuga.

I was looking to buy a new Ford Kuga. I filled out my information on the Ford form. A Ford garage reached out to me and I shared my details. I was happy to see the process moving forward. Then I waited for a call back. I waited and waited, but still no response. At this point, I’m starting to think no one will get back to me. It feels like the Ford ads I see are meant for someone else.

Trust me, buying a car

Trust me, buying a car from Wyatt Johnson Ford was a nightmare I wouldn't wish on anyone. I got a certified pre-owned vehicle, thinking it was a safe bet, but boy, was I wrong. Just two months in, my car broke down, leaving me stranded and with a hefty repair bill. It didn't stop there. A few weeks later, I discovered serious safety issues that needed urgent fixing. Then, a transmission failure happened, which was supposedly checked during their so-called "rigorous testing." Just a week after that repair, I was stuck again, waiting for a tow because of yet another major failure. What’s worse, when I reached out to Wyatt Johnson Ford and even Ford Customer Care, I got radio silence. I filed a complaint with the BBB, hoping for some action, but nothing. Wyatt Johnson Ford's indifference to these problems is shocking and makes their promises feel completely empty. I’d urge anyone to steer clear of this place if they value their time, money, and peace of mind.

So awfull!

Back in 2018, I was pretty excited to drive home my brand new Ford Escape. Heard good things about Ford, so I thought I was making a solid investment. Fast forward to 2020, my car started shuddering like crazy. The dealership replaced the torque converter since it was under warranty, but guess what? The issue came back a year later. They swapped the torque converter again, said it’d be fine. Spoiler: it wasn’t. Now, out of warranty, the shuddering is back and suddenly I’m told it’s a known transmission defect. They should’ve replaced the whole transmission from the start! It’s gonna cost me $6,000 to fix now, and my car’s trade-in value is a pathetic $1,000. Still making payments, and my car’s worth almost nothing. Ford really dropped the ball here, and I’m stuck paying the price. If you’re thinking about a Ford Escape, do your homework.

Avoid Ford if you can

I bought a brand new MSRT truck and had been a loyal Ford customer for years, always managing service appointments despite the odd missed mileage mark. But this time, things went downhill fast. I took my truck to the Doncaster branch on York Road for a routine service. Just three weeks later, the truck broke down. The AA guy said it was overfilled with oil. Ford then tore apart the engine without my consent and just tossed the parts in the back, all oily and unprotected. They later quoted me 20k for a new engine, saying my warranty was void because I was over the mileage. Jack, the manager at Doncaster, was no help—barely communicative and refused face-to-face meetings. Ford HQ was also slow, taking days to respond to emails. They offered me a hire vehicle, but at a cost. Really disappointing experience. Avoid Ford if you can.

Oh, where do I even

Oh, where do I even start with our FORD fiasco? We were excited about getting a new car in March 2025, and the sales guy was all smiles and charm, making us feel like we'd hit the jackpot. But once we signed on the dotted line, it was like dealing with a completely different person. He seemed downright irritated by our questions, almost like he couldn't be bothered. Fast forward a few months, and our shiny new car failed us not once, but four times! Imagine the frustration of finding it dead in the garage, especially when you live far from town and rely on it for everything, including hospital trips for my husband. And FORD? They kept insisting nothing was wrong. We were stuck paying for a car we couldn't use and FORD refused a refund. We had to switch brands. Avoid the headache and look elsewhere!

Back in 2015, I was

Back in 2015, I was all excited to drive my new Ford Focus 1.0 Ecoboost off the lot, thinking it was a futuristic gem. Fast forward a few years, and I’m now dealing with an engine that’s given up before hitting 100k miles. That wet belt they boast about? Total nightmare. It breaks down, and the bits clog the oil, leading to engine failure. And Ford of Columbus? They couldn't diagnose a light rattle, yet were ready with a hefty repair bill for stuff that didn’t even need fixing. Shelbyville’s team later told me I had a rod knock. Ford wouldn’t offer any help, saying my profile didn’t qualify for assistance. Now, my Focus sits unused for years because the repair costs are through the roof. Lesson learned: sticking with brands that prioritize reliability over flashy tech.

I'm beyond frustrated with my

I'm beyond frustrated with my experience at Kelly Ford in Beverly. After buying my car, I've already faced two recalls. They initially told me the fix was ready, so I booked an appointment for August. But my car was stuck there for nearly a month! When I checked in, Christian, who was quite polite, said the parts weren't in yet and that I could take my car back until they called. They said I wouldn't have to pay anything, but I had to wait two days for a rental and still ended up covering the insurance myself, which was over $600 a month. Plus, they haven’t reimbursed my Uber ride before getting the rental. I'm left wondering how long it'll take next time and why I'm paying for their mistakes. I'm truly disappointed with Ford and won't be buying from them again!

I got my 2016 F150

I got my 2016 F150 Eco Boost brand new and kept up with all the regular service checks. But, man, what a ride it's been. I've dealt with eight recalls already. At 71,000 miles, the driver-side turbo gave out. Had to replace it, and when the oil was drained, it looked nasty, like thick sludge. Clearly, it hadn't been changed by the dealer, even though it should've been. Now, at 83,000 miles, the passenger-side turbo is acting up too. I'm frustrated because I thought there was a recall on these turbos back in 2016. Dealers like Ken Grody, and Jim Click Ford haven't been helpful, and now they're asking for $9,000 to fix it. I’m done with Ford. Time to sell this truck and never look back. Should've gone with a Chevy.

I went through the

I went through the process of buying out my Ford lease and decided to finance it through my credit union rather than the dealership. Things got a bit bumpy when I received several versions of the Bill of Sale with numbers that didn’t match up, even after we’d signed everything. Plus, there were extra add-ons on the paperwork that I didn’t remember agreeing to. This confusion made me ask for clearer documents, but instead, they said they’d send a refund check. Because of this, I ended up filing complaints with the New York Attorney General’s Office and others. I’m keeping all my paperwork just in case. If you're going through something similar, double-check everything and make sure all your documents are correct.

I've had my 2023 Maverick

I've had my 2023 Maverick Hybrid for about two years now, and things started going downhill after the first year. The V12 battery started acting up, with constant low battery warnings. They keep insisting the battery is fine, but it's clearly not. It’s frustrating to deal with, especially since there have been way too many recalls already. I was patient because, you know, cars are complex machines. But ignoring such a common issue is just disappointing. Seriously, just Google “2023 Maverick Hybrid battery problems” and you'll see it's widespread. I'm at the point where I'm thinking about trading it in for something else. Honestly, I can't recommend Ford to anyone. It's been a really disappointing experience.

So, I took my 2016

So, I took my 2016 F-350 to Pugmire Ford in Carrollton, GA to fix an oil leak last year, and it cost me a hefty $2,574.96. Fast forward a year and 14,000 miles later, Hardy Ford in Dallas, GA tells me I still have an oil leak, specifically the rear main seal. They say it’s a $5 part Pugmire should have replaced but didn’t, so I had to shell out another $2,514.79. Just when I thought I was done, Wade Ford in Carrollton says I have another leak, again with the rear seal and the oil pan. Two dealerships, two different stories, and I’m stuck in the middle, unsure of who’s right. Ford Customer Service wasn’t much help either. Now I’m out over $5,000 and still no clear solution. What a mess! Any advice?

I usually don’t bother with

I usually don’t bother with reviews, but I've gotta share this crazy experience. Bought my car in December, only to find out a week before there was a recall I knew nothing about. Fast forward to January, and I had to face the inspection station on the coldest day imaginable. My car, just six years old, failed emissions twice! Can you believe that? They pointed out a recall, so off I went to the dealer. While there, surprise, more recalls! Scheduled a fix, but then more problems surfaced. Tried inspection again—failed twice more! Called Ford, got the runaround, and was told I'd have to pay out of pocket. Loyalty means nothing to them. Ford, you’ve lost me for good. What a nightmare!

When I got my 2024

When I got my 2024 Ford Escape, I was pretty excited. But soon, things started going south with all these electrical gremlins. Imagine trying to roll up your windows, and they decide to go down instead. And driving at night? The lights sometimes just turn off when switching from low to high beam. It's like the car has a mind of its own. The emergency braking system? It activates randomly, which is honestly terrifying. I took it to the service department at Coastal Ford in Squamish, hoping they'd sort it out. They've tried, but nothing's changed. Now, I'm supposed to go to another dealership. Reaching out to Ford customer service was a dead end. Feeling stuck and frustrated.

Man, it's been a wild

Man, it's been a wild ride with Ford lately. I've been a loyal customer for ages—my 2019 and 2020 trucks were solid. But now, with this safety recall mess, they’ve totally dropped the ball. Their response? Basically, "not our problem." The way they handled it was just rude and unprofessional. I mean, come on, Ford, we're in America—treat your customers right, or we'll take our business elsewhere. They even had the nerve to suggest I pay for a rental and parts upfront. Seriously? It's like they don't care if something happens to my family because of their issues. I'm done with Ford, and I'm telling everyone I know to ditch them too. They're finished in this town, for sure.

Buying a new Mustang should

Buying a new Mustang should have been exciting, but it turned into a frustrating ordeal. I've been loyal to Ford for years, owning three Mustangs and a Ranger, yet the dealerships acted like I was a stranger. They couldn't find my purchase history and labeled me as a new customer to hike up interest rates. Worse, they tried sneaking in extra warranties, inflating the price by $10,000 until I noticed. Despite showing them my last Mustang's title, they refused to offer the 3.9% financing with $5,000 down. It felt awful being treated like a liar when spending over $30,000 on a car. Diamond Ford, Kearny Mesa, and Ken Grody need to rethink how they treat loyal customers.

Driving down the highway, imagine

Driving down the highway, imagine my shock when the A Pillar just flew off my car. It nearly caused a big accident. Not long after, the B Pillar Door Trim on the passenger side also fell off. The driver's side trim is peeling as I write this. These issues have been under recall for almost two years now, but Ford hasn't taken any action. No parts, no information, nothing. It's frustrating that they won't reimburse customers who choose third-party fixes, even when these companies can get the parts. Ford should either fix the issue themselves or let us get it done elsewhere and cover the costs. Having a car with parts literally flying off is not acceptable.

I can't believe how frustrating

I can't believe how frustrating this experience has been. My Ford Explorer Limited has been in the shop for almost a month, and I've only had it for two months! The transmission issue is just the tip of the iceberg. I've been getting the runaround from the dealership, and the so-called "advocate" from Ford Corporate has been no help at all. I told my husband we should stick with Chevy, but we decided to give Ford a chance. Big mistake. Groove Ford in Centennial, CO has been nothing but a headache. Their reviews warned me, but I didn't listen. It's clear they don't care about their customers or their reputation. I regret ever walking into that dealership.

I picked up a 2026

I picked up a 2026 Ford Maverick Lariat Hybrid, thinking it'd be a solid choice, but man, was I surprised. Dropping around $40k, I expected some basic features, you know? Turns out, no automatic up and down windows. I mean, come on, even the 2025 model had them. It's like Ford's cutting corners and not really listening to what folks want. It reminds me of when I traded my 2022 Ford F150 Lariat for the 2025 model, and they ditched the exterior keypad feature I loved. It feels like they’re losing touch with their customers. I’m done with Ford. I’ll be looking for another brand that nails these details. It's disappointing because I used to be a big fan.

I gotta tell you about

I gotta tell you about my experience with this company. So, my truck's just hit the 5-year mark, and it's barely done 100,000 kms. Imagine my surprise when the transmission decides to just quit on me. And get this, it's only been out of warranty for, like, three months. I've heard whispers about these 10-speed transmissions being dodgy, but I never thought it'd be my problem. I reached out to Ford, hoping they'd have my back, but no dice. It's like they see these trucks as throwaways once the warranty's done. It's frustrating, feeling like you're left out in the cold just because a piece of paper says your time's up. Seriously disappointing.

You know, I'm just frustrated

You know, I'm just frustrated with Ford right now. They’ve got this Ecosport model that seems to be available everywhere but in America. And get this – they even offer a manual transmission in Mexico! Why do they think all Americans just want big SUVs? That’s such an outdated stereotype. They missed the mark big time. If they just made the Ecosport reliable and offered it here, it would fly off the lots. Instead, we’re stuck with these automatic options that don’t quite cut it. Ford, it feels like a slap in the face when you give everyone else what we want, too. Just bring the Ecosport with a manual transmission to the U.S. already!