Breville.com

Greet experience thanks to Victor Baily! Fixed my problem fast...he knew the product and it's firmware like the back of his hand. KUDOS also for his patients guiding me to reset the decale/clean light issue. Also for providing instructions to help me better understand and take care of my espresso machine. Thank you.

After failing to fix my slow pouring craft using Breville's online help, I left a comment. The next day, Michelle from support contacted me. We emailed back and forth, and she arranged a replacement since the craft was out of stock for weeks. Now, I enjoy good coffee again.

I reached out to Breville when my coffee machine broke down. I had bought it in October, but it was a Christmas gift, so it didn't see use until the end of December. They requested the purchase details and the product number, along with a video showcasing the issue. Once I provided everything, they told me they couldn't help because it was out of warranty. I explained that technically, it had only been in use for 12 weeks since it was a Christmas present, and I argued that a product of this quality should last longer than 15 months. I requested to file a formal complaint, arguing that the machine's short lifespan made it unsuitable for its intended purpose. Since then, I've heard nothing back from them. My confidence in their products has completely vanished, and I've decided not to purchase from them in the future.

Well, my experience with Breville's customer service was downright awful. I don't think I'll ever go through something like that again. Breville seems to care more about their own interests than their customers'. Their attitude towards repairing products and honoring warranties is disappointing. I won't be buying from them again, and I'd advise others to look elsewhere.

Ugh, the struggle is real! Been stuck on hold for a whopping 50 minutes trying to figure out if I can snag a bunch of stuff for staff gifts next year. They fed me the "few short minutes" line, but clearly, we're playing a different time game here. Seriously considering taking my business elsewhere. Plus, can we get folks who speak English and know their gadgets? A maker isn't a frother, and half a cup is not some mystery measurement. This is just not cool, man.

Man, my Breville Oracle Coffee Machine went on strike just six months in! Spent a whole hour on the phone with them, trying to bring it back to life, but no luck. Breville, knowing we got it from JB Hifi, didn't spill the beans that JB Hifi could've replaced it right off the bat. Nope, instead, they made us play courier roulette to a service dealer with the wrong paperwork thrown into the mix. Fed up, I hauled it back to JB Hifi, and bam, they jumped in, agreeing it should've been swapped. But guess what? Breville said, "Nope, not replacing it!" And to top it off, they dropped the bomb that our $3000 coffee buddy got roughed up in transit and needed a fix. Now, I'm stuck caffeine-less for over 10 weeks, and the love for my Breville is fading fast. Next time, Nespresso might just get the nod – this Breville saga has taken away all the shine from this coffee dream. Never again, Breville, never again.

Man, Breville's gear is solid – no doubt about it. But let me tell you, dealing with their customer support is like banging your head against a wall. I wouldn't suggest grabbing their stuff until they get their act together on the service front. You dial them up, and it's always "system issues" causing delays. They promise a callback in a few hours, but good luck seeing that happen. Christmas gift? Nah, not with this kind of support headache.